Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kunes Auto & RV Management Group has 44 locations, listed below.

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  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Country Auto Group Inc

  764 W Commercial St Mount Carroll, IL 61053-9761

  
• 

  Kunes Ford of Sterling

  2811 Locust St Sterling, IL 61081-1229

  
• 

  Kunes Honda of Quincy

  221 N 36th St Quincy, IL 62301-3742

  
• 

  Kunes Hyundai of Quincy

  207 N 36th St Quincy, IL 62301-3742

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership was suppose to do recommend trans service as preventive maintenance. Service guy wrote up as a complaint. Service tech didn't replace the gasket that came with the kit. Leaked all the fluid out. Now I'm being told I have to pay 2500 to replace my transmission that kunes damaged in the first place. The gasket was replaced but the damage had already been done.

  

  Business Response

  Date: 07/05/2024

  Thank you for reaching out and we have been working with Mr. ********** for some time.  We have gotten all repairs approved through warranty, and Kunes is largely participating in the required deductible.  We believe that Mr. ********** is satisfied with this resolution.

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of ****************************************** order to get my now ex husband's name off. I trades it in at Kunes in Macomb. I traded for a ***********. They told me it was all they had for me. Since the day I bought it there was issue after issue. Including the windshield wipers flying off. The outside trim falling off continuously. Two tires having to replace. Getting the car and the oils being completely dry in it. In March it started having issues mechanical. Lots of clicking and very hard to to shift. Made an appointment to get it looked at. They scheduled it for a week later. Ended up calling back the next day because it died completely on my way to work. Got a loaner vehicle from them. It was a van. Multiple calls about the status of my vehicle. Hardly ever got to talk to people in service. Got a different loaner on April 16. I've had that vehicle ever since. Calls after calls. Still Hardly ever talking to someone. Got told 2nd week of June that it was the engine. How much everything would cost. They said warranty only covered small part Of repair. Had me come in and go over everything. Two options. 1. Pay the 6900 for new engine. On top of car payment or 2 trade vehicle in but payment will be $500+ for pay for new engine anyways. They say I don't have warranty but in my papers it says I do. I don't make enough money to pay $500 a month on this. Nothing about this should be my fault. I shouldn't be responsible for paying for this engine when they obviously did do a thorough inspection of the car or there would have found something and the oil wouldn't of been bone dry. I need help. I don't know what I should do.

  

  Business Response

  Date: 06/24/2024

  Unfortunately there's not much we can do without involvement from **************.   

  She indeed has a warranty, but there is a maximum benefit, and she would need to pay $1900 for the repair.    We tried to get her approved for a short term loan for the repair, and she was denied.  We do have trade options, and have looked at many, however her current loan includes roughly $3000 worth of negative equity from her trade in, forcing payments higher than she wants.

   

  We are very willing to assist, but cannot perform the repair at no charge and cannot find a solution that meets her budget / credit restraints.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used camper from Kunes RV on November 11, 2023. They stored it until April 2024. I had an expectation done and they claim the only repair needed was a usb port. Everything else worked. Upon going to use the camper the refrigerator does not work. I called them and they are refusing to help me. I feel like the had to let me know it did not work which they failed to do. So therefore they should fix the problem.

  

  Business Response

  Date: 07/08/2024

  Miss ******** bought a used camper on November 14th 2024 at which point a full walk through was done and all features were working including the refrigerator. Every used camper sold at Kunes RV is sold AS-IS. Miss ******** was offered an **************** Agreement at the time the paperwork was signed and decided against it. We are sorry that her unit isn't working correctly, that is why we strongly suggest every customer buys an **************** Agreement with their purchase.

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 07/09/2024

  We can cover the labor cost of putting the fridge in which is roughly 3 hours X $175 per/hour = $525 savings. She would be responsible for the cost of the fridge.

• Initial Complaint

  Date:06/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new engine put in. They placed old parts into the new engine and told me that it was all new parts. They also charged me $***** for a core deposit charge that was never refunded to me. That charge was never supposed to be charged to me, once they sent in my engine I should have gotten a refund for the old one of *****. It was stated by a new dealership that with a new motor it should have recieved all new injectors and plugs. And not even a year in and they all need to be replaced, because they only put one new injector in. Now due to this the whole left side needs new injectors. Now the car won't perform as it should. We had to pay for a rental and it was not comped because they did not have one available. GM had to cover part of the cost and I had to cover the rest.

  

  Business Response

  Date: 06/27/2024

  Thank you for reaching out, and though we are sorry that Ms. ****** is experiencing problems, we do believe our repairs were sound, appropriate and charged correctly.   The charge in question was indeed refunded as well, but we are not in control of the warranty invoicing system that includes the refund in a larger number.  As for a mechanic outside of our organization saying what should have been done, the advice is inaccurate, and we repaired the failing parts  per the warranty standards.  To our knowledge, this repair has been working fine for ****** miles.
  
  
  We are more than willing to assist Ms. ****** with new repairs needed, but to be clear, these are unique repairs for problems that did not exist when the original repair was performed, and no refund is owed.
  
  

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/11/24 purchased a new vehicle with a signed financing contract with *************** All info given on a thumb drive, no physical paperwork. 5/16/24 get a text from dealer asking for documents that dont pertain to me. I replied explaining that. 5/21/24 get another text asking for the same info. 5/24/24 I called finance ***************************, I explained to him what they are asking does not apply and you have the loan written wrong, you have it in my business name and it should be in my personal name and it needs to be canceled and written correctly. 6/3/24 spoke to salesman *****, explained where we are at and that I will not be supplying any paperwork from my business to you, cancel deal and rewrite it. 6/3/24 received in mail, letter from Ally they are not doing the deal, this was also explained to *****. 6/4/24 get a text asking if I sent bank statements, then another text asking for SS-4 and Scheduled K forms. I replied explaining how those do not apply to a sole proprietorship business and i asked for the contact info for Ally they are dealing with. They responded saying it was a communication problem. I got a number for Ally but they wouldnt give the contact name. 6/5/24, called dealer, spoke to ********, sales manager, explained everything, he had me talk to ***** in finance because *********************** was off that day, explained everything to her, she asked if I could come in and see *******, manager and I said yes at 12:30. I arrive at dealership at 12:28 pm and was greeted by ******* who I then asked for *******, he said hes off today, I said ********, no off. 6/6/24 I called Ally, spoke to **** and was told she was canceling the deal and the dealership would be notified within five minutes. I asked what about all the forms the dealership is asking for and **** explained **** has never asked the dealer for any documents. 6/7/24 called Ally again to confirm its canceled, spoke to ***** who said the contract was never sent from the dealer so they dont have it.

  

  Business Response

  Date: 06/17/2024

  We've discussed the issue with ****************** and she will be coming in on Saturday to purchase the vehicle in her business name.  We believe that this will be fully resolved at that time

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 ********** mirage g4 from said business. My engine failed and I was told it was because of the radiator didn't have coolant in it. My radiator was repaired by a licensedmechanic and the leak was taking care of. Kunes will not honor the warranty to fix or replace my engine because they say it's because of the radiator. I know this isn't true because the radiator was repaired.

  

  Business Response

  Date: 06/20/2024

  We're sorry for ******************** frustration, however, the clear structural damage must have been more than her mechanics "seal" could solve.   The warranty company is denying the claim.  We have attempted to resolve with the to no avail.  This is damage due to complications after a collision, and her insurance company may be the only one able to solve (depending on her policy, of course)

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I HAVE NOT RESOLVED THE ISSUE. KUNES IS LYING, THE MANUFACTURER MITSHIBISHI WAS WILLING TO REPLACE THE ENGINE UNDER THE WARRANTY HOWEVER KUNES TOLD THEM THE DAMAGE WAS FROM AN ACCIDENT OVER 3 YEARS AGO, AND SPEAKING TO AN ATTORNEY AND CERTIFIED MECHANIC I WAS INFORMED THAT THE *** WOULDNT BE OPERATEABLE FOR LONGER THAN A COUPLE HOURS, LET ALONG 3 YEARS AFTER THE ACCIDENT. KUNES ALSO LIED TO MITSHIBISHI AND TOLD THEM THERE WAS NO COOLANT IN THE RADIATOR AND THEY PREFORMED A DIAGNOSTIC SERVICE ON THE ***, NEITHER IS TRUE. I HAD MY *** TOWED TO MY HOME AND THERE IS STILL COOLANT IN THE VEHICHLE FROM THE MORNING I PUT IT IN, I ALSO CHECKED THE [PARKING LOT WHERE THE *** STALLED AND SAT FOR 2 WEEKS AND THERE WAS NO COOLANT LEAKING OUT. THEY HAVE NOT TRIED TO RESLOVE THE ISSUE EXCEPT TELLING ME THEYLL GIVE ME 1000 TO TRADE THE *** IN WHEN ITS A 2022! THAT IS NOT ACCEPTABLE. I AM CURRENTY WORKING WITH A LAWYER TO SUE ****************************************************************************

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 Chrysler Pacifica from the dealer I have been promised cars mat for the vehicle since purchase and have yet to receive them. the used car manager has said he would try and get get some from their chrysler dealership or buy them for me off Amazon. so far I have yet to get either. also I have issues with my warranty on the scratches and tears in my interior that need to be fixed which they keep putting me off on. I want these issues fixed and I want a free loaner to drive while these problems are being fixed. they seen not to care about customer service, or if they want give me my trade in back as they failed to tell I could do that after three days if I wasn't satisfied with the vehicle I bought.!!!

  

  Business Response

  Date: 06/06/2024

  We are sorry for the delay.  Floor mats have been ordered and we have a message into ****************** that they should arrive on Tuesday, and we can schedule the other items as soon as we connect with him

• Initial Complaint

  Date:05/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to Kunes to buy a GMC Acadia on 4/15. Was told first payment would be in 45 days (purchased car not lease). They entered the paperwork for 30 days. Talking to GM they said all leases are for 30 day until first payments and purchased vehicles are ***** days. GM told me to have Kunes rewrite a new contract. Kunes refuses to. I would not have bought car if it was 30 days to other payments. Financially they are putting me in a bind due to the payment date ( adding in interestest bank is charging for days late of payment and a late fee). Car was poorly detailed when buying also. Offered to redetail but would personally like my contract fixed. They do not answer of return calls. I finally reached out in email on 5/22 and got a reply 5/23. My dad had a similiar issue with Kunes and paperwork being filled out incorrectly with his car lease.

  

  Business Response

  Date: 05/31/2024

  We're working with ******************** and our GM Financial representative to see if we can edit her payment date.  We believe that ******************** was getting information from some friends and a customer service rep that was inaccurate, but we are doing what we can to assist.

  Customer Answer

  Date: 06/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a ***** Equinox in 2021. We were recently trying to trade in the vehicle because it wont pull our boat. When trying to trade in the vehicle we were told that the vehicle has structural damage and may not be a safe vehicle to be driving. When trying to trade it with your business no one was willing to help us and wouldnt let us even trade the vehicle in because its a liability issue. Now we may wind up just handing over the vehicle to the lender because we dont feel safe driving the vehicle. I wish Kunes Delavan ***** Cadillac would have helped us more.

  

  Business Response

  Date: 05/29/2024

  We are working with the Marconi's to see if we can assist.  The vehicle value is a market / economy issue - vehicle values were greatly inflated across the board when they purchased, and the market has adjusted.  It's an unfortunate event, and completely out of anyone's control.

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  You need to fix the issue regarding the structure of the vehicle has damage. This is a liability issue. What if something were to happen. Financial institutions are legally not supposed to do a loan with a vehicle that has structural damage.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 05/29/2024

  *************************** will continue to assist where we can, however, if damage was not disclosed or easily identified to us at the time of sale, we cannot be held accountable for any future perceived value reduction.  

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My husband and I purchased this car from Kunes in 2021. We did not know Kunes never fixed an issue with Carfax. Under carfax our 2016 Chevrolet Equinox is listed with structural damage. This is a safety concern, if we do not get a resolution we will be filing with a lawyer.

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an RV power converter for an electrical problem experienced with a travel trailer. I hired a mobile service technician to come to the trailer and troubleshoot the electrical issue and had the converter on hand. The technician showed up and fixed the problem. As part of the work performed, he concluded the new converter was not the problem and informed me it was defective. He sited two issues with it: 1. Bad thermo switch 2. Incorrect output power level, and suggested to take it back because it was no good. Luckily it was not needed since there was nothing wrong with the original converter. When I contacted Kunes RV Elkhorn, they told me I could not return electrical equipment and it had to go through a manufacturer. I asked to at least exchange it for a working one. They would not accept. I disagree with their refusal to accept the return and issue a refund due to the fact the equipment, which was new in a box, was defective. I offered to allow them to test it. They did not accept and referred me to the international manufacture. They were quick to assist with selling product but offered no support to resolve defective equipment. From what Ive been able to establish, the manufacture deals with distributors, not end users.

  

  Business Response

  Date: 05/29/2024

  As frustrating as it is, placing a claim with the manufacturer is the process.   ******* from our office as been in contact, and we believe that the claim has been made properly.  We have communicated that if, for some odd reason, the claim is denied, to reach out and we will assist further.