Complaints
This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 248 total complaints in the last 3 years.
- 94 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 22, 2023 I purchased a new pickup from *************. They made me pay the tax on the vehicle up front and it was way more than it should have been. I was assured that this is common practice and that when the papers arrived at my County treasurer and the vehicle was licensed, I would be refunded the difference. Number one. The paper arrived a week late of my in transit period so there is a penalty, and two, they had the treasurer send the refund back to them and I have never received it after that. I have notified them on numerous occasions that I am still waiting for my money, to which I usually receive a snarky/smartass email saying they are getting right on it. It has been over 2 months since my car deal, this is unacceptable.
Business Response
Date: 03/05/2024
We are sorry for the frustration, but believe this issue has been resolved (or is in the mail on it's way to being resolved). Our team has attempted to call ************************** but has not yet connected.
We use a very popular third party service to assist in managing out-of-state titling and licensing, and they estimate taxes and fees, and then return any overages. Often they do over-estimate, as is the case here. The ***************** finalized their paperwork on 2/24, and the refund to ** arrived around 2/28. We issued and mailed a check to ************************** on 3/1. We agree with ************************** that this seems like too long, but we are at the mercy of state agencies process. Though we don't work with ******** often, we do see delays like this as being very common in ********** we regularly deal with.
We sincerely apologize for the frustration.
Initial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a truck 11/11/23. I have 700 miles on this truck. It has been in the shop for 2.5 months at this point. I purchased the extended warranty. 2 weeks ago I received a call from the shop and warranty company and they told me it would be taken care of. *** they have told me the claim is still under review.Business Response
Date: 03/08/2024
We are very sorry for this frustration and the time it's taken. At the time of this response, the repair has been approved and parts were ordered 2 days ago. As soon as they arrive the service will be completed and truck returned.Customer Answer
Date: 03/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*************************My truck is still not fixed. I feel I am getting the run around! The parts they say was 2 days before their response on 3/8/24 but after reviewing they actually ordered parts on 3/7/24 with no shipping date cause GM don't make that Transmission they only have Reman Transmission and they are trying to order a NEW trans that they will NEVER GET!!!!
Business Response
Date: 03/23/2024
We can totally appreciate ********************** frustration. We're all at the mercy of parts suppliers. We've been in communication with ****************** regarding the status - a current update is attached, and we will continue to be in contact. We're willing to help in any way we can, but both stuck in the same waiting game.Customer Answer
Date: 03/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If parts was ordered 11 weeks ago this problem would be resolved by now. Until my truck is fixed and in my possession this will be my response.
Regards,
*************************Business Response
Date: 03/26/2024
We understand, and we'll stay in communication until we're able to obtain the parts.
Customer Answer
Date: 03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Till my truck is fixed and in my possession this claim stays open.
Regards,
*************************Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business ran my ******** different times, making it impossible to get a loan anywhere else. I understand I dont have the best credit at the moment after being divorced 4 years ago and having a lot of student loan debt, but they NEVER told me theyd be putting 9 hard inquiries on my credit report. These people are predators that are still calling and texting me almost a week after destroying my credit score. I recommend staying FAR away from this business. After reading other complaints I know Im not the only one that has been affected by this business. The next place I car shopped at said Id have been approved if this place hadnt have ran my credit information through 9 lenders without my permission. Stay far away from this place.Business Response
Date: 02/29/2024
This is confusing, and wondering if you're looking at something like Credit Karma and not the actual Bureau. Credit reporting agencies view multiple credit inquiries for an auto loan as a single event, and your credit is effected as it was one. Tools like Credit Karma do not make that distinction, but they also do not reflect your true credit score.
When we have customers with credit challenges, we do send to multiple banks to get your best opportunity - there are so many contributing factors that its necessary.
We're sorry your frustration, but this is standard practice for all dealerships when a customer has credit challenges, and a requestor cannot remove that from a credit report, but we do believe that you can contest the pull and we will not object.
Initial Complaint
Date:02/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I first purchased my car for 16,000$ in july of 2020. Its a 2019 **** fusion hybrid. I had my then fianc co-sign because my credit wasnt good. 18 months later my credit got to 750 & i wanted to take his name off. Kunes told me the only way to do that was for them to buy my car bk from me & resell it bk to me. I agreed & they told me i should do their equity for you program at no cost to ********* take the $ from me & pay the credit union. They said itd help me. When i 1st bought the car my apr was 27% & payments were 425$/month. When they bought it bk & resold it to me i had a 4% ************** were 360$/month. A week later they called & said they messed up the paperwork & were sending a man to my house to resign it. They changed all the numbers, my payment was more, changed the odometer to 46Kmiles when it was at 53K, raised the price of the car that I didnt agree too. In October of 2022 when i went there to gt an oil change i signed papers to drop all the extra insurances so my payment would be 204$/month. They nvr sent me my copies, wnt return any calls or ************ been almost 2 years! They told me that my payment will be the same & when i pay the car off the lender will reimburse me all the extra$! I called the ************* said no! The dealership has to reimburse me cause thats who i was buying the insurance from. & they also lied about their program & are charging me 525$ to take $ from my bank & send it to the lender when i can do that myself for free! The credit union told me that i need to contact the bbb right away because its not right what theyre doing. These pl at kunes have lied to me & got over on me in everyway possible! They charged me thousands more for my car than in 2020 when i 1st bought it too & i didnt agree to that. They will not respond to any messages or emails. Its theft & very unprofessional . I want to be refunded for the last 2 years of paying those insurances i signed off on.Business Response
Date: 03/15/2024
We're sorry for ****************** frustration. Cancelling products is indeed the customer's responsibility, and we fully believe that these products do have value and were sold at a fair price. The small fee charge for the monthly payment service would have been disclosed at the time of sale... yes, a person could do this themselves, but often find the convenience of the service is a better choice for them.
Our team has been attempting to contact **************, and will continue to. We believe instructions were given to her some time ago on the cancellation process, and we will attempt to remind her.
Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son and I went to purchase a car from the Kunes dodge and Jeep dealership in ********* **. We put down $1750.00 down payment for a car that we did not purchase due to it failing a safety inspection. Kunes has not refunded our money. They said they reversed the money back to the debt card, but we have not received anything and its been 20 days. This company is trying to keep our money.Business Response
Date: 02/28/2024
We apologize for the delay. We do see this refund processed on 2/21 from our accounts. Our Finance Manager. ***********************, is working to connect with ********************** to confirm receipt.Initial Complaint
Date:02/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/20 we drove 2 hours to H3237373830343****334H in ****** to buy a 2024 ***** and trade our 2014 *****. My issue is with the traded vehicle. I did my homework online to research the value of my trade, using ***** Blue Book figures as well as like vehicles for sale online, finding the range between $**k-$14k. H3237373830343****334H management said although they were listed at that price, they're not selling for that much. I wanted $10k for my trade based on the info I'd gathered. H3237373830343****334H first offered $6k presenting information from an AUCTION website, telling us KBB was basically obsolete these days. I said I knew other dealers still used KBB data, which they brushed off. We started to walk away twice and they kept asking what we wanted for our trade. I kept answering $10k. They said it was too big of an ask for what they could get out of it. We finally gave up & settled for $9k. Today I see our former Accord on their website for $**,959 stock #**C360A, the exact range I gave them from ********** said wouldn't sell. We're a couple in our 70s & I feel they deliberately deceived us to make this deal.Business Response
Date: 02/26/2024
Thank you for reaching out. We're sorry you feel misled, but truly did not set out to deceive anyone, and believe you did receive a great deal. The price you paid for your 2024 Accord was actually about $800 below our cost, and, in order to get your 2014 ready for sale, we performed safety & *********************** that cost just over $1500. With that, our cost of your trade in is around $11,300 - well over the $10,000 you had asked for. As used cars are negotiated, we don't necessarily expect that we'll be able to sell your trade in for the online price, but it is a starting point for our negotiations.Customer Answer
Date: 02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In no way does the response address the Kunes ******** statements that KBB or any online numbers aren't valid in today's market, presenting us with an offer based on an auction website. This was deliberately misleading and FALSE. In fact, Kunes' online description for the 2014 Accord includes a line about KBB accolades for the 2014 Accord as a testament to its value. Funny you'd include that when you told us KBB is irrelevant.We were repeatedly asked what we'd take when walking away and then badgered because our response was "too high" based on our figures now magically accurate to price the car for sale. As for prepping the 2014 Accord, it's a common cost of business and the work certainly didn't cost Kunes the retail price you stated.
Regards,
*************************Business Response
Date: 02/27/2024
Again, we're very sorry that ****************** feels misled, but that was not our intention, nor do we feel that the value given for her trade in, coupled with the discount she received for her new car, is invalid. There may be some industry language confusing the issue, and we generally don't share the completeness of the business model. KBB has customer facing information and wholesale information, and is not the consistent tool that dealerships use for vehicle valuation - our managers could have been looking at the wholesale KBB value commented on those. We truly believe that both the ******** and the store came out with fair deals - no one taken advantage of - no profiteering involved.Customer Answer
Date: 02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, the claim that we got our new Accord at less than cost is not true.
Secondly, our issue is with the trade and the misrepresentation that occurred. We were not shown a KBB wholesale page, it was an AUCTION WEBSITE. I don't know how many times I must repeat it. It's clear you'll do nothing but deny what happened so I have no problem telling our truth whenever possible.
Regards,
*************************Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I thought this was going to be a great experience but it was by far the worst experience EVER!!!! I got a trailer from them and there was an issue with it and it wasnt financed through them and the financing company took care of me. Kunes on the other hand didnt the trailer was damaged and they are trying to keep my ********. Its not right they clame to take take of there customers and they do not. Trying to beat around the **** to claim they are correct when there are not. ******************* the manager there doesnt listen to what your saying and want to argue ever point you have to say and is very rude towards the customer and when I first had the issue ******* in the sales I contacted him and he pretty much said its final sales and nothing you can do even thought the finance team worked with me and understood. All Im saying is DO NOT shop here they want a sale and after they get there money they dont care about the customer. Thats a true statement and it shows. I will be contacting ownership as well as BBB this isnt fair and Im not going to let them push me around thinking its okBusiness Response
Date: 02/26/2024
This is a little confusing. We are working with ************ on a repair, but he has been clear that he is not seeking a refund or an adjustment in his financing. We believe this complaint has been made by **************** associate, ******, who was present at purchase. ************ has asked that no conversations should take place regarding his financing with anyone except him.Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 21, 2023 I brought my camper to Kunes RV in Rapids for a few repairs and maintenance as I had to head to ** for a few months with the camper and wanted to make sure it was ready to go. A week later they stated everything was completed and I picked it up. The first rain about 2 weeks later, mid Jan, I noticed water on my linoleum floor. I chalked it up as the dog possibly spilling her dish. The following week it rained again, leaving a stream of water down the floor to the front of the camper. Once I got a copy of my invoice, I realized I had a huge problem.The first severe issue is the exit window in the lower bunk is pouring water below it. When I brought it in, I stated I wanted the window resealed bc I was afraid the window was leaking, even thought I never seen it. There was a bubble in the wall vinyl, maybe 4" long. I cut a slit in it and the wood behind it was dry. There was no damage anywhere besides that small bubble. For precautions, I wanted it checked. They charged me $58.34 for the worst caulking job I've ever seen. The old stuff was never removed and either was the dirt. They used clear caulk and just went over it on the top and maybe 3" at most down the side. Now the wall is completely disinegrating and the window is loose. The water is also rotting the floor below the bunk. The second issue is the water pump. That was also supposed to be replaced because I did see that leaking. I never questioned it until the same day I found the window when I lifted up the bunk bed. I noticed the pump was never replaced. It has caused severe damage to the floor under the water tank and along the wall. Finally, both of the skylights were supposed to be replaced. The bathroom one was broke, which they did replace but the kitchen one never was, even though it stated on the invoice that I wanted them both done. I contacted the Rapids GM the end of January after got the invoice copy so I could verify what I was seeing. He would not help me.Business Response
Date: 02/19/2024
We're very sorry that ************** is displaced from her unit, but these issues are not our responsibility. We have offered her a refund of $307.15 for the work on the skylight that she is dissatisfied with, and we very willing to complete that refund - at this point, ************** has declined that offer.
When she came into service, she had a very rigid one-week window for service. We were not able to acquire the second skylight in that time, which is why that repair was not completed. The water pump was not even looked at, as ************** had already winterized her unit and did not authorize the work knowing we would need to run water & re-winterize. Our recommendation was to replace the back wall, and ************** declined that work as well, settling on the simple resealing. All work completed or not completed, whether because of time restraints or declined service, was fully disclosed to ************** prior to payment.
Our Regional General Manager, ***************************, recently spoke with ************** about the work done, and discussed every charge. ************** agreed that she was happy with all work done except the skylight. ****************** offered a refund of $307.15 for the skylight charge. We are happy to finalize that, but we are unwilling to pay for another company to perform services that we declined.
Customer Answer
Date: 02/26/2024
H33373536353*35313639H:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reply from ****** is completely false and the communication we had over the phone was recorded. Firstly, she acknowledged the very poor window reseal and stated it was completely unacceptable service for all the other issues addressed. She also stated the company policy was to not even repair campers 20+ yrs old, which I had no idea about. She offered the $300 for the refund of the bathroom vent and poor caulking job . I also stated multiple times I was not satisfied with all items mentioned in this complain and she verified this. I am more than happy to play this recording I a courtroom.
Secondly, it states on the repair bill the following phrases, "customer states shower skylight broke and replace the other skylight. Fan and vent work like they should." Well, THAT was another lie. The second one was never replaced and the first one doesn't even work!
Then, "customer states please check the water pump- camper does not have antifreeze in it- but customer blew out lines. No issues found with water pump". For lying ****** to state in the BBB response that it was never checked was the first for me to hear that excuse, even though on the bill it states it was checked. It even stated the water lines were NOT winterized.
I'd love to see the communication from me being notified they were in a time crunch and that they never had approval for such jobs when it states on the bill what I needed done. When this was scheduled, they stated it would take 2 days to complete. However, on the *th day, I even had to reach out wondering if it was done. Never once was I notified of 'a short timeframe issue' rather was told it would all be completed in 2 days.
It took ****** * weeks to contact me back, after I reached out to the ********* and multiple other stores multiple times for the regional manager to contact me about issues. Even their store manager, ****, was apologizing for her delay and avoidance and was embarrased.
As of now, the repair estimate to fix H32373738303*3131333*H lies, manipulation and deceit total $5,825.*2. I will continue to watch my nearly 30 year old (WAS pristine) camper disintegrate with rot and mold. I have obtained a lawyer and will file small claims if this is not taken care of to my satisfaction. I 100% believe they chose not to repair the issues because they knew I was headed out of state for a few months and now are coming up with the lies to backtrack theirembarrassed.
Now with the continual water leaking, there is mold growing, furthering my inability to stay in my camper.
Regards,
***********************Business Response
Date: 03/13/2024
The issues that ************** is experiencing with her camper existing prior to her service at Kunes, attached are three photos that our team took upon intake for reference. It was in no way pristine, and though unfortunate, Kunes bears no fault or obligation for its condition.
As a gesture of goodwill, we will be refunding the entire invoice of $953 and change that ************** paid for her services, and we wish her well.
Customer Answer
Date: 03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Marina,
Could you explain how there was green grass in the photos that were 'supposedly taken' in ********* the end of December? Those photos are of what I took here in TX. Could you explain this please. I'd love to prove to the courts why the **** number that is traceable of those pictures links to my cellular phone.
Regards,
***********************Customer Answer
Date: 03/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not accept resolution on behalf of falsified pictures and fraud.
Regards,
***********************Customer Answer
Date: 03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting their offer as it does not even come close to the repair estimate. I am seeking the full repair estimate as everything mentioned is the causation of Kunes neglect an deceit.
Regards,
***********************Initial Complaint
Date:02/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new 2023 ***** Bolt EUV from this location on 1/27/24. About a week later, I was reviewing the paperwork from the lender because I thought my car payment was higher than it should be. I then looked at the motor vehicle purchase contract which was after I had signed it, unfortunately. This is when I discovered that Kunes had added $3,999 for CermaPlate which is a protective spray applied to the vehicle. There was no mention of this from the salesperson, *******, who gave me the impression that it was included in the initial price of the vehicle. They applied the CermaPlate right before I signed the documents without any mention or agreement on my part, stating that I would have to pay an additional $3999 for it. Obviously, I would never agree to that so I emailed ******* and ******* to find out if the charge was possibly an error on their part but they did not reply. I then called the dealership and spoke with ****, one of the other finance managers, who confirmed that the $3,999 charge was accurate and not a mistake. ******* sent me a text 3 days later, asking if everything was ok. I replied to let her know that everything was not ok because they had added that charge without telling me. She did not respond so I sent another text to her, asking if the general manager could call me to discuss the charge and hopefully resolve the issue. I then received a call from ******* and he basically told me that I signed the contract and there's nothing I can do about it now. I highly regret not reading the fine print before signing the documents but I trusted that ******* and ******* were honest people and getting me the best deal possible. Instead, they marked up the original price of the vehicle by almost $4000 for a protective spray that other dealerships in the area charge less than $500 for and without me knowing. This is deceptive and completely unethical so I feel the only fair way to resolve this is to have the $3,999 paid to my lender or directly to me.Business Response
Date: 02/23/2024
We're sorry for ******************** frustration. We have spoken with him and will be issuing a refund. This is in process today, and this issue should be fully resolved shortly.Customer Answer
Date: 02/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:02/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 30 Jan, I purchased a truck from Kunes CJDR. The sales process is what it is, and I drove away around noon. Next day, I went to work, parked truck,; when I came out for lunch at 11;30 the truck wouldn't start. Simply a single click when the key was turned. I called the dealership, asked for the *** I spoke with a ******, advised purchased vehicle less than 24 hrs ago, and he said to call *****'s towing, get it to the shop and have the shop billed. Made arrangements, to have them come, calling ****** and shop to keep abreast of timing. When tow truck arrived, approx 4pm, spoke with ****** about what issue could be, we both agreed it was the starter. Called the shop, talked with ******* to let him know it was on it's way and asked about a loaner/rental car, no response other than depends on the issue. Had to **** around to get a rental vehicle, on short notice is also challenge. Called next morning, was told would be able to get someone to look at and let me know; ******* I called and it hadn't been looked at yet. Called again later and was told it was being tested and that the test would be 1.5-2 hours to complete. Callled again 430 it wasn't done; 445 called, spoke with ****** to find out what is issue, was told tech was pulled and no one else assigned earlier, but now was being tested; received call back 530 to say issue was starter. Called next day to get quote of over $900. I asked why so much, why was I paying for since it was less than 24hrs since I purchased. Was told that's what it will be. And also being charged $75 a day for rental; was advised they don;t reimburse for rental. ******* said he could drop price to cost to help cover rental. As bills racking up, I said to fix it and asked if it can be fixed that day, was told it could. -Dealer made little effort to fix vehicle purchased less than 24hrs prior.-Charged $448 in labor with no breakdown on time....2hrs @ $75/hr -No response back from GM or Owner about charges.Business Response
Date: 02/28/2024
We have spoken with ****************** and have agreed to refund the portion of his invoice related to our Labor expense. This refund is being processed and should be received by ****************** shortly. We believe that ****************** is satisfied with this resolution.Customer Answer
Date: 02/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************
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