Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kunes Auto & RV Management Group has 44 locations, listed below.

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  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Ford of Delavan

  1234 E Geneva St Delavan, WI 53115-2002

  
• 

  Kunes Country Auto Group of Macomb

  3200 E Jackson St Macomb, IL 61455-7501

  
• 

  Kunes Country Auto Group Inc

  764 W Commercial St Mount Carroll, IL 61053-9761

  
• 

  Kunes Hyundai of Quincy

  207 N 36th St Quincy, IL 62301-3742

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The main reason i am submitting this complaint is because my credit was ran a total of 19 times and it reflects that way on my credit. This is a business that is truly not credible and are just looking to push people into deal that is not manageable for most people and is malleable for them to change at any point, which is why the were trying to get me to sign a piece of blank paper marked with a marker as something to sign for the total price interest rate and trade in amount. (shown in picture) They truly only care about money and will take advantage of people at any point that they can.

  

  Business Response

  Date: 02/07/2024

  We do understand that credit monitoring sites like the Chase app you showed makes this look bad.  However, the credit bureaus recognize this as rate shopping for a single event and it should not reflect your actual credit score.  There are so many variables for customers with lower credit scores, that asking multiple banks for a quote will always give the best answer.  As far as asking for a signature on the handwritten paper, that would of course not be binding... just a "handshake" on the deal so we know we can move forward.  

  We're very sorry if ****************** is unsatisfied with our sales process, and hope for the opportunity to earn his trust back.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled to this location to purchase a car with my mom on 1/30/2024. I called the week prior to make sure they could match the car guru *****. I was assured they would be able to. While test driving the car the sales woman mentioned theres a catalytic converter missing in the vehicle. My mom and I discussed with the sales woman that we would like the piece to be fixed and we would like to purchase the vehicle. We got the first bill of sale which was higher than we were told. I let the woman know we wouldnt be able to purchase the vehicle at that price. My mom and I walked to my vehicle and called her financial officer. The financial officer said the price she could go to and not any higher. We walked back inside and told them what we could do. They gave us the 2nd bill of sale and it was the price we asked for. Great. Then she mentioned it wouldnt have the catalytic converter on it. I told the dealership they cannot legally sell us a vehicle without that when the vehicle clearly had a sticker that said do not sell on it. My mom and I negotiated with the dealership to get them to fix it at a reasonable price that my mom was approved for. She went to pick the vehicle up on 1/31/2024. The dealership gave her the inspection form which I have a picture of and it clearly states the tires and brakes are not legal but they still were forcing my mom to sign the papers. She cannot legally drive that vehicle off the lot if it is not road legal. I was on the phone with the dealership discussing this and they gave my mom her check back then ripped the papers up. Very disappointing that they will go to this lengths to sell a vehicle that is not able to be sold.

  

  Business Response

  Date: 02/11/2024

  We believe there are some misunderstandings between the store, **************** & her mother.  There were declined services disclosed to the buyer, but none were safety concerns.  The vehicle was safe to drive, and the sales price was established considering the additional service *************.   There was no deception or malintent with this interaction.  We do apologize if the customer and her daughter did not fully understand all disclosures.   This car sale was not completed, and the vehicle was sold the next day to a different buyer.

• Initial Complaint

  Date:01/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle in August of 2023 and I had the vehicle for 3 months and I had to take it in for a engine problem and they said they replaced the engine with a used engine, I got the car back in January I've had the car back only 2 weeks and again the engine light has come on and has been flashing and they told me I could drive the car with the engine light on, said they had to order 3 parts from the place that supposedly had fixed it, if I don't call the dealership to find out what is going on I don't hear anything from them, I feel like they are giving me the run around and never fixed the problem at all, I have recommended them to a few of my friends and they have nothing but problems with the vehicle they have purchased, I feel like they are selling lemon cars to people who are trying to find a vehicle that is going to last them for a long time, not a few months and it is having to have repairs. They don't care about their customers at all, I don't want to pay for a vehicle that is going to keep causing me problems. I'm working 3 jobs just to survive and it's a lot of money for a vehicle that is not worth the price you have to pay for.

  

  Business Response

  Date: 02/01/2024

  Our General Manager and ************ have been speaking, and we believe we have a plan in place that will resolve her issues.

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I will be satisfied when the work is completed and I no longer have an issue with the same thing, I believe they only reached out because I contacted you. All I want is for my car to run like it should and I think they should at least give me a warranty on the engine they just put in and a week later it started doing the same thing, like I said I work 3 jobs just to make ends meet and I don't want to have to deal with this again 6 months down the road. If they are willing to extend my no fear warranty for a year I'd be glad to give them a nice review. 
  Regards,
  
  *****************

  

  Business Response

  Date: 02/02/2024

  We are indeed sorry for the lapsed communications, and certain that our team will make things right with you.  The No Fear policy is a strict insurance policy, so we cannot extend that, but confident that if you keep working with our team, we'll work to resolve all issues.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a 2012 Dodge Ram Longhorn Special Edition. It did come with aftermarket equipment. They did not do a car inspection. The grand total was in the 20 thousand range. It had a issue with the outer ball joint. The truck was in the shop for three months. They were looking for the wrong part. My husband told them how to find the part. They told my husband to take ************* to do the repair. He did the repair, The next day he went back to the shop, they busted all the sensors. The company does not want to put any more money in the truck and they have not repaired any of the initial issues. My husband drove the tuck to work and the tierod broke because the mechanic did not tighten it down. They towed the truck back to the shop and they are trying to give me a bill. They are telling me I need to look for a car and not a truck. They said the truck was unsafe to drive.

  

  Business Response

  Date: 02/14/2024

  We've worked with ************** and all repairs should be completed.  We believe this issue has been resolved satisfactorly.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a service warranty after saying no several times but ***** guaranteed it was the best price we will find and coverage so after being at the dealership for 41/2 hours we gave in. Found out she lied and the warranty is hundreds of dollars more than any other warranty and less coverage and length of time. Paperwork states we have 60 days to cancel so I called the number on the contract ************ on **** and **** to cancel. The 17th Aurora called me stating we have to cancel thru the dealership when the paperwork clearly states we can cancel thru them. Was told to speak with ********************* ************ in contract processor which I left a message 1-25-24 in the morning. Her message stated I will get back to you when I am in the office?? Never heard from her. I am already getting the run around and I don't think the warranty is worth the paper it is written on. I want a full refund.

  

  Business Response

  Date: 02/08/2024

  ***** and ****** have been in contact and have the refund being processed.  We believe this issue is resolved.

  Customer Answer

  Date: 02/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an Oil Change on 12/29/2023 at Kunes *******************, *************************************************** I scheduled the oil change for my vehicle via the dealer's website, (6-quart AC Delco ******************* Change, $44.14 +tax) (Photo attached). I also had a $20.00 gift certificate.When I brought my vehicle in that day, I confirmed with service writer ****** the service I had scheduled and that I had a $20 gift certificate, he acknowledged that info to be correct.After service was complete i was given an invoice for $67.12, I did not pay that amount and spoke with ******* and explained the service and price I scheduled. He said that was the normal price for oil change and tire rotation? I didn't have a tire rotation?? I asked him to look at the price on their website, he replied he couldn't access the website???? He adjusted the bill to $39.59. Again I said the bill wasn't correct but I paid and left. In addition, my tire pressure was not checked and a day later I received warning that washer fluid was low which means that also was never checked. I have reached out several times to this dealership in regard to these issues, I have left messages for the Service Manager, no one will speak with me or return a phone call to discuss why they didn't honor the listed price and why they did not perform the service I paid for. This dealership overcharged me and did not provide the service as promised. I am requesting a refund of $39.59

  

  Business Response

  Date: 02/22/2024

  We're very sorry for Mr. ************* frustration and our team's lack of communication.   We will be refunding his request.

  Customer Answer

  Date: 02/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a KIA ****** 2018 from Kunes **** *********** at ****** miles on 08/01/2023. My engine failed blew up and I had to return the vehicle on 09/07/2023 to be brought in for service and I am being charged ***** dollars (warranty is covering up to ***** dollars) which brought the price down to ***** dollars with warranty. They gave me a loaner vehicle a month after I needed a car because there was no resolve to the engine problem and I have had it since. There was a driver, not authority figure at all, who called the cops and stated I was driving eratically which has not and will not be proven because it is not true. I did not get pulled over and they are demanding their vehicle back which leaves me with no car at all until this is all resolved with the warranty and me having to pay ***** dollars to then wait for them to replace the engine in my car.

  

  Business Response

  Date: 11/19/2023

  This is not a complaint for my store in *********.  This is the Kunes *********** store complaint.  How do you want me to proceed?

  

  Business Response

  Date: 01/23/2024

  Unfortunately the Kia ****** did suffer a large repair.  Kunes does offer an additional warranty that did cover a large percentage of the repair bill.  We do our very best to be transparent when selling a Kunes Certified No Fear Powertrain vehicle.  I did attach a form detailing what could be covered and what the customers responsibilities would be.  We do have on this form a Limitation of Liability box with large bold print.  It can be clearly seen on the form attached.  ********* coverage with this warranty does max out at $5,000.  We truly do our best to let our customers know the limitations of the warranty.  The dealership did receive a very creadiable report that the loaner vehicle Kunes was providing was seen driving recklessly.  We had a report from a "Good Samaritan" that said the car was speeding and weaving in and out of traffic.  This person did have a good description of the vehicle and did have the plate number.  It is the dealerships policy when a report is given like that, we pull the loaner from service.  As of now the ****** is fixed and ***************************** does have the vehicle back.  We would hope to be able to continue our business relationship with her in the future.  

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY WIFE AND I PURCHASED NEW 2023 JEEP GRAND CHERAKEE AND WAS TOLD BY ***** AND ****** AND ******* THAT ITS NOT SAFE TO DRIVE AND SPOKE TO **** AND THEY ALL SAID THAT ***** KUNES TOLD THEM TO BUY IT BACK AND AFTER MY WIFE AND I RECOREDED THEM AND ***** TELLING THEM THAT AND WE SAID OK AND WE GOT PRESSURED TO BUY ANOTHER VEHICLRE FROM THEM AND WE DIDNT THINGS CHANGED AND WAS TOLD TO LEAVE, MY WIFE AND I HAVE BOUGHT ************* FROM THEM AND HAVE ALWAYS TOLD PEOPLE TO GO TO THEM AND HAVE SENT HUNDRES OF PEOPLE THERE AS WELL AS BUY PARTS FROM THERE. PLEASE NOTE I HAVE FIRST HAND SEEN AND WITNESS ALL THE ILLEGEL DOINGS FROM KUNES FIRST HAND THAT THEY ARE BEING SUID OVER

  

  Business Response

  Date: 01/25/2024

  Though we strive to satisfy every customer, after three years and thousands of dollars in refunds and concessions, we have come to the conclusion that we will never be able to make ****************** happy.  We have made the difficult decision to suggest he find another dealership to serve his needs.  This claim does not accurately reflect our latest interaction, but we have indeed stated that we will do no more for him.
  
  
  

  Customer Answer

  Date: 01/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4x4 hasnt worked sense I bought it. The dealership still has not fixed it/wont fix it. The vehicle has been in the shop over 10 times in the last 5 months. Ive tried everything to get it fixed so I can make it to work so I can pay for the vehicle. I paid top dollar so I wouldnt have to have it in the shop every month. Almost every light on my dash is now on (parking assist, air bag, 4x4, electric traction control) this vehicle has been a lemon sense I bought it. I wanted it fixed at first but now its had so many issues I want out of it if possible!

  

  Business Response

  Date: 02/07/2024

  We've tried to work with ***************  He has not been into our shop 10 times... only three, and one was an oil change.  We have performed service at our expense, and have offered to work with ************** on non-covered items, but services have not been approved.  We are more than willing to continue working with **************, including working to find an appropriate trade and getting new financing (which is a challenge).  We try to work with our customers, but used car repairs are not our sole responsibility, and we especially cannot help when other service centers are involved.

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Kunes Auto Mall of Sycamore - Unethical Business Practices Better Business Bureau ***************************************************************************************************** Dear Better Business Bureau,I am writing to formally register a complaint against Kunes Auto Mall of Sycamore, with specific concerns regarding the lack of transparency, dishonesty, and unscrupulous business practices exhibited during my recent vehicle purchase from their establishment.My name is ********************, and I am the owner of Royal Limousine in ******, **. On November 1, I purchased a car from Kunes Auto Mall of Sycamore, located in the ******* area. The salesman I dealt with during this transaction was *************The initial agreement was negotiated over the phone, wherein we agreed on an out-the-door price of $47,500 plus tax and tag. To secure the purchase, I paid a $1,000 deposit to hold the car until I could travel to *******. In addition, I purchased a one-way ticket with the intention of driving the new car back.Upon my arrival on November 1, I discovered several issues that were not disclosed during our initial negotiations. Firstly, the car's mileage was misrepresented, as it had ****** miles instead of the previously stated ****** miles. ********* two wheels needed to be replaced.To add to the frustration, the terms of our agreement were changed once I was physically present at the dealership. Feeling compelled to proceed and without the option of returning home on short notice, I reluctantly accepted the revised terms. The dealership charged me $42,943.09 after my down payment, exceeding the agreed-upon out-the-door price.Upon reviewing the documents later, I discovered a Thank you for your time and consideration.Kunes Auto Mall **** ************* Sycamore, ******** ***** ************** Sincerely,******* Royal Owner, Royal Limousine ******************** ********************************************************************* ************** ************************** Thursday, December 14, 2023

  

  Business Response

  Date: 01/22/2024

  Our Management team is working with Mr. ************ A couple of loose ends will be finalized early this week, and we believe he is satisfied with the resolution.

  Customer Answer

  Date: 01/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********************