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Business Profile

Building Materials

Menard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Menard, Inc. has 304 locations, listed below.

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    Customer Complaints Summary

    • 617 total complaints in the last 3 years.
    • 171 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of garage doors that they had to order and when they came in come to find out, they werent garage doors they were you Storage Unit doors which will not work from my application so when I returned them, they didnt give me all of my money back they said they had to charge me a $500 restocking fee or 430 stocking fee and thats not fair because they screwed up not me so why would I get penalized a 25% restocking fee when theyre the ones that ordered the wrong item! I dont mind if its my fault and I returned it because I didnt need it, but I feel its their fault because I ordered garage doors not Storage Unit doors

      Business Response

      Date: 11/27/2024

      See attached 

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Menards advertises prices that utilize an11% rebate. The rebate process involves filling out a form that is provided by the company, enclosing a receipt and mailing both town address listed on the form. I purchased furniture in May of 2024 and provided all documentation. 6 months later and have not received the rebate.

      Business Response

      Date: 12/03/2024

      See attached 

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made online purchase of garage door with optional decorative hardware 8/20/24.Menards will not refund $393.41 for the optional decorative hardware we want to return. $393.41 is the difference between the price of the door with and without the decorative hardware. Menards claims the hardware is a special order and not the same hardware they stock in the store and therefore is not returnable.We went to Menards website and used the Design and Buy feature. Nowhere in that process does it indicate that the decorative hardware is different than what they stock and sell in the store and not returnable. There is a picture in a brochure in Menards that shows the style of garage door we bought with hardware with a caption saying "IN STOCK". We assumed the hardware was in stock and returnable. We don't like the look of the hardware and would like a refund. The hardware was never installed. Only 2 of the 8 hardware packages were opened carefully and resealed. The door with decorative hardware cost $3142.00. Installation was not included. Also a door panel was dented in shipment from the manufacturer to Menards. It wasn't discovered until after the old door was removed and the new door was being installed. Menards replaced the panel, however, the warranty does not cover the cost of removing the dented panel and installing the replacement panel. So buyer beware of online purchases from Menards and items that need to be installed by others.

      Business Response

      Date: 12/03/2024

      See attached 

      Customer Answer

      Date: 12/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      At no time during the order process is there ANY indication that this is a package deal and the hardware cannot be returned. I was not informed that this was a package deal until I went to the store to return the decorative hardware.

      Regards,

      **** ***********

      Business Response

      Date: 12/17/2024

      See attached 

    • Initial Complaint

      Date:11/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 2x14x12 pine beam. It took a week and a half for Menard's to ship it to the store, at which point they shipped it to the wrong store. Rather than retrieve it or deliver it directly to me, they placed a new order, which was supposed to arrive one week late. During that week, I received two inaccurate emails claiming my original order had been delivered to the store - which the store confirmed was not true. It is now three days past the scheduled delivery date for the replacement order and no sign of the product actually arriving has been provided. Instead, the corporate office keeps shoving me off to the store itself, which has shown zero ability to resolve this issue. When I complained, all they offered was $20 off what I paid or a refund. However, I need this board to complete a project for my business and have already lost much more than what I paid for the board due to having to refund money to a client for not finishing the project on time, due to Menard's failure to deliver the product in anything remotely resembling a reasonable amount of time. I am seeking a full refund of my purchase price AND delivery of my board as compensation for the damages Menard's has caused to me.

      Business Response

      Date: 12/02/2024

      See attached 

    • Initial Complaint

      Date:11/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1/2 carpet pad from Menards..Healthier choice flooring is their vendor.The pad was less than 3/8 thick and already installed in my basement before the issue arose. Healthier choice flooring was suppose to make a decision.They after many months, have not made that decision to make restitution.I have sent them pics and receipt justifying my claim and they just keep putting me off.Need some help.

      Customer Answer

      Date: 11/16/2024

      I did not have a contract for installation with them. I purchased their carpet pad.i had another company install the pad.the Pad should have a warranty. I was sold pad that was suppose to be 7/16 pad it was not. It was less than 3/8 as seen in pictures.

      the product was not as specified.

      Business Response

      Date: 11/27/2024

      See attached 

    • Initial Complaint

      Date:11/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought and paid extra money to have a washer and dryer delivered to my business. I live about an hour away from my business. They called in the morning while I was in bed and gave me about an hour to to get dressed n down there. They didnt call again however I tried calling them on their phone. The phone the delivery people use but would not answer. We were about 4 miles away but had to travel across town. The delivery people dropped the brand new washer and dryer downtown ******* on the sidewalk for anyone to take. I called my son in ********* people to haul the machines up the stairs. Once I got it all hooked up, I noticed I never received the key to open the box on the machine that the maintenance man would use to get into the machine and being able to change price on washing/drier. I have gone through Menards in *******, ******** and even nationwide to receive my key. Nobody will help me! Its been about 4 wks and still fighting with Menards to receive a key for the box on the machine.

      Business Response

      Date: 11/27/2024

      See attached

    • Initial Complaint

      Date:11/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      transaction date 10/30/2024 I have emailed 4 times to Menards and no response and cannot locate a phone number to call to discuss.I purchased an electronic gift card and provided wrong email address so the recipient has not received the gift card. I either want to cancel this order or have the email updated to the correct address..... but I can't seem to speak to anyone.

      Business Response

      Date: 11/27/2024

      See attached 

    • Initial Complaint

      Date:11/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/20/23 purchased cabinets and replacement doors for pantry through Menards in store. I was working with a contractor, *********, who gave measurements to Menards earlier that week. I Spoke with **** from Menards to pick out colors and design. Purchase was paid in full via check. I then realized the one cabinet I wanted glass doors and a spice shelf that was not in the order, so I returned later and added those on and paid the extra cost in full via check. Order came in several weeks later on December 28th 2023. The order was not the design and was not the colors I had picked out. I contacted **** immediately and they said it was a computer error. Lombardos had to be cancel and we had to returned all wrong parts and make arrangements to have everything to the store before ordering the right cabinets. Several months later, in March most of cabinets came in. ( unable to go with original design because **** said no options for original design through ******* cabinetry upon fixing their mistake, which she should have made me aware in first place). Lombardos began working on cabinets and realized we were missing doors for pantry and entire pantry doors were all wrong sizes. Also, glass doors for a cabinet were never received/shipped. Several attempts were made to correct this order and they have yet to order correct sizes. I have gone to the store, spoke with ****, ***** in the cabinet section and spoke with Store managers. Several Emails were sent upon request of confirming Lombardos measures, pictures, and invoices/ receipts. I have yet to hear anything back. I still have wrong door sizes and missing doors and they refuse to get back to me.

      Business Response

      Date: 12/02/2024

      see attached

    • Initial Complaint

      Date:11/13/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a furnace plenum from this company, 20x20x30. Its basically a box. Four sides and a top. The geniuses sent me ONE piece of sheet metal that was 20x30. NOT what I ordered. This horrible company now refuses to refund me, or send me what I ordered. I did what they asked, sent pics of their s**** up. Was told via emails, because you cant actually talk to a human being, that it was being taken care of. NOPE, nothing was sent. Now this fraudulent company refuses to refund me my money. Menards screwed up big time, and refuses to refund me. I want my 96.45$ refunded to me immediately.

      Business Response

      Date: 11/22/2024

      See attached 

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased merchandise at Menards on or around 8/22/24, specifically since it was eligible for their rebate program. I completed their rebate form and sent it in on 8/23/24. Menards asserts 6-8 weeks for return of rebate. Its now been nearly 2.5 months since my form submission and there still no receipt of the rebate. This has been a repeat issue with this company; it seems they scam customers with this program and then dont follow through and honor their responsibility. Something has to be done here.

      Business Response

      Date: 11/22/2024

      See attached 

      Customer Answer

      Date: 11/26/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and while I find that this resolution for this single item is satisfactory to me, the wider concern is that Menards has a practice of not honoring their customer rebate program. If I hadn't filed this complaint, I am certain that I would not have received the rebate to which I was due. Their purposely poor administration of their rebate program allows them to generate sales and bilk thousands of dollars from customers.  The ******************** needs to step up its review of this company and take action to prevent them from continuing a dishonest practice. If BBB is only going to sit in the middle between Menards and the customers it's extorting money from, there's no value, protection, or purpose that BBB supplies.

      Regards,

      *** *******

    Menard, Inc. is NOT a BBB Accredited Business.

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