Complaints

This profile includes complaints for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Menard, Inc.

  5101 Menard Dr Eau Claire, WI 54703-9604

• 

  Menard, Inc.

  15106 Old Mill Dr. Eau Claire, WI 54703

• 

  Menard, Inc.

  12600 Plaza Dr Eden Prairie, MN 55344-3630

• 

  Menard, Inc.

  8115 Mineral Point Rd Madison, WI 53719

• 

  Menard, Inc.

  1400 Gateway Ct. Hudson, WI 54016-9700

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our kitchen flooded in September 2024. We hired a contractor who could not start until February 2025. We purchased appliances on December 31, 2024 from Menards on Delta marketDrive in ************, ********. They assured us that they could hold our appliances until March 11 when they then would deliver them to be installedby our contractor. They did not call for delivery that week and so we contacted them. We were told that they would be delivered by March 22 again we did not get a call to confirm delivery. At that point we were told they had all of our appliances to be delivered, that our double oven was on backordered. We told them we understood that, but could they please deliver the other appliances because our contractor was done with the job and needed to install them for us. We were told they refuse to pay for an extra delivery and we would have to wait until the double oven came in. We also were told when we purchased them that they all would be available and they were on hold for us so the back order story didn't make any sense. My husband called the store to speak with a manager, and the manager was overheard by my husband telling the person who answered the phone that he refused to talk to my husband. I got onto social media and tagged Menards and KitchenAid in my post. Within two days we were assured by the regional manager of whirlpool That we would have our appliances delivered before Easter. That delivery never occurred. Today, April 22, my husband took the day off of work because they assured us our fridge would be delivered by the Menards in ******* and the rest of our appliances would be coming from the warehouse between 8am and 12pm. At 8:30 we got a phone call stating that our appliances would not be delivered today because the shipment was still in their warehouse in *******. My husband called the store and was hung up on. We just want this nightmare to end!

  Business Response

  Date: 05/15/2025

  Please see attached. 

  Customer Answer

  Date: 05/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** & ***** *****
  

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several items for a small electrical project on 3/1/25 totaling $62.27. They advertise on an ongoing basis that they offer an 11% rebate on all goods purchased. I did not begin this project for some time, the receipt and rebate slip remained in the ******* anticipated, I also returned one piece on 4/5/25, one day after I completed the project. This would reduce the amount of the rebate and, I then, either that day or the next (not shown on the attempted email correspondence) tried to contact the Company. The reason? The Rebate expired on 3/2/25, the day AFTER I purchased the items. I simply could not have completed the form and have mailed it to them and had it in their hands by that date!They do not offer a phone number for contact. I tried numerous methods to send this form (attached but very small print) and it would not send. They may have wanted something attached but they did not state that you must attach something. With no way to send this and no way to contact them I simply wonder if this is their way out of honoring their rebate commitments, no matter how small. It would save them an immense amount of money. I have made other purchases and not sent the rebate form except once, long ago. Is this actually a scam or a simple mistake?

  Business Response

  Date: 05/07/2025

  Please see attached. 

• Initial Complaint

  Date:04/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a rebate the make a purchase. The rebate was not applied and charged my credit card for the full amount. I raised a concern with customer support and they declined to help in any way.

  Business Response

  Date: 05/07/2025

  Please see attached. 

  Customer Answer

  Date: 05/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Menards offers an 11% rebate but you have to PAY FOR POSTAGE AND ENVELOPES in order to submit rebate, therefore not getting a full 11%, it's very simple fix, put a link on your website and allow the rebates to be submitted electronically. you give a little form with squares to fill out and often times there are not enough if you have a long last name or street name, or if you don't write very legibly, how much could it possibly cost you as a company to make the rebates redeemable on line, hundreds of businesses are doing it. side note, i also didnt like the fact that during COVID it was mandatory to wear a mask, but you CHARGED money for the mask rather than giving them to your customers.

  Business Response

  Date: 05/20/2025

  Please see attached. 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  All their reply said was what I already knew that the 11% rebate does require it to be mailed in That was my whole point You're not getting a full 11% that way because you have to deduct cost for time to go to the mailbox money to purchase envelope and stamps All the other retailers have it figured out and have the rebate process done online so you can submit it without any cost to you and as far as the masks for a dollar I knew that as well that was also my complaint other stores I walked in during the COVID-19 pandemic if they required you to wear a mask they provided it for free They had a table with masks laying on it You mean to tell me a multi-million dollar corporation like Menards could not afford to provide those You wanted to pass those costs onto the customer? Perhaps the money you're saving by making the customer mail in the rebate and not give them the full 11% could have been used to purchase the masks
  
  Regards,
  
  ****** **********

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a smoker grill from Menards and unfortunately the smoker came severely damaged and is unuseable. I reached out to customer service 6 times before I got a response and am still having trouble getting them to respond. It is extremely frustrating. I have done everything they have asked and am yet to get a resolution. I bought the product on 4/4/25 The product got to me on 4/10/25. The company says on their website that if a product comes damaged you need to notify them within 3 days which I did 2 times a day for the the entire 3 days and I got no response. I want to return this product and get my money back. I have been absolutely abused by this company and the way they are treating these people is criminal.

  Business Response

  Date: 04/29/2025

  Please see attached. 

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Their response is misleading. I actually had to pay for additional packaging on top of the label they sent me. As you can see on the ***** transaction receipt (left in the photo) I used their label and dropped the package off 3 days prior to them writing this message which renders their formal letter untruthful. 
  

  I am yet to receive my refund. 

  
  Regards,
  
  ****** ******

  Business Response

  Date: 05/15/2025

  Please see attached.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 3/26 of this year my autistic cousin was abused and accused by staff for using a reusable shopping bag that she has many other times. We left the store with no merchandise and now they want us to pay for the items contained in the cart and the man who did this was told and shown she was autistic and I have years of documents to prove her disability. I wish no contact and to see what can be done about them discriminating against a disabled individual

  Business Response

  Date: 04/29/2025

  Please see attached. 

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I often use Menards and I am sad to report sad state of business in one of your locations: ******************************************************************** The store lacks professionalism and customer care that used to be there only a few years ago. After my last visit I decided to switch my business completely from Menards to Lows and **********. And its a shame, since I love the product. The team there caused major delays in my project and are doing nothing to fix the issue. So far, I have not even heard an apology from anyone.I placed an order for kitchen cabinets and appliances on 2/24/25. I was told at the time that one cabinet is a special-order item, and it will take 3 weeks to get it. 3 weeks later I called the store to check on the status of the order. I was told by 2 separate employees (one in kitchen cabinets area and another one deliveries) that EVERYTHING IS IN!!!! At which point I scheduled delivery for about 1 week later and called my contractor to install the kitchen. The night before delivery I received the text message from Menards that they are missing one cabinet. I couldnt believe it. Also, I couldnt reschedule my contractor either, because it was too late. On 4/1/2025 I visited the store and spoke with ****** (I am assuming a store manager there). I am very disappointed in his help with my problem. 1.He didnt offer an apology for the s**** up 2.He never offered any explanation of how 2 employees missed it 3.I looked very complacent, and I doubt he even coached his employees (so that it doesnt happen again 4.He placed another order for the cabinet and stated that it will arrive on 4/8/2025. I called on that day to learn that the cabinet is still with the vendor, and they have no idea when it will get ******* the meantime, I cannot finish the project and place house on the market. I would like to get some help resolving this issue and I would like to get reimbursed for it.

  Business Response

  Date: 04/22/2025

  Please see attached. 

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Great job from ****** ******* explaining away the real problem there. I scheduled my contractor to come in right after Menard's confirmed (twice) that ALL THE CABINETS ARE THERE. I am so thankful that the night before delivery someone managed to learn that the cabinet is actually missing and texted it me.  Unfortunately for me, I couldn't reschedule my contractor at that point. 

  But I am done explaining that to them. Their management staff including their ** and the manager handling my issue is a joke and it looks like the upper management or ****** doesn't care either. I am going to say good bye to Menards and take my business (that is pretty large) to ********** and Lowes.  I flip 8-10 properties a year. That's $25K each worth of supplies.  That's $250K. 

  I hope that $200 was worth it (that's what I was asking - 10% discount). 

  Very smart business descision :):):)

   

  P.S. ******, why don't you show this letter to your boss so they can see how you lost $250K over $200.  I am sure it will look very sharp during your yearly evaluation. 

  Regards,
  
  ** ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I purchased several boxes of self adhesive flooring from Menards. From the moment they were installed, the glue was never strong enough to fully stick to the subfloor. It has a lifetime MANUFACTURERS warranty, so I filed a claim with the MANUFACTURER. The manufacturer then told me I had to file the claims with Menards first, then they would contact them about the claim, even though none of this was stated in the warranty information. I filed the claim with Menards, then Menards informed me that I would have to return all of the flooring to them if I wanted a full refund, even though the manufacturer told me to keep only the un-used material and take plenty of photos OR that I could keep the flooring as-is and accept a 50% refund. Neither of these was an acceptable solution since the flooring had to be removed and replaced with other flooring and most of it had been disposed of, as was discussed with the manufacturer already. Menards then informed me that whatever option I decided on, that it would be in the form of a merchandise credit for Menards. This is also NOT part of the warranty agreement they include with the material. Why do I even have to go through Menards for a MANUFATURERS warranty, when they arent even the manufacturer. They shouldnt even be a part of this at all, but not only are they attempting to make up new rules themselves, but theyre also attempting to force me to take a merchandise credit as a refund. Their lifetime warranty is a complete fraud.Above and beyond that, I have informed both the manufacturer and Menards are KNOWINGLY selling defective materials to consumers since it doesnt even stick to the subfloor. This is the job this flooring has to do, and it doesnt even do that. I know theyve not done anything about the issue because I bought several different boxes at several different locations, and even after 3 years, the issue still remains.

  Business Response

  Date: 04/15/2025

  Please see attached. 

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  Again, Menards is lying.  The manufacturing is not requiring that I receive a store credit, that is something ONLY the store, Menards, would say.  The manufacturer wouldn't ever suggest that.  Also, even IF the manufacturer suggested that, they could not require that since it is not stated in the warranty.  The only legal method of honoring a manufacturer's warranty is the original payment.  My original payment was made with a credit card, not with a store credit.

  Also, Menards is completely ignoring the part of the complaint about how they are still, knowingly, selling defective materials to consumers.

  I've forward my complaint to the Indiana Attorney General.  Menards is simply committing fraud here.  If this was a true manufacturer's warranty issue here, Menards wouldn't even be involved here at all.  They are not the manufacturer and they have NO SAY WHATSOEVER IN THE REFUND PRACTICES OF THE MANUFACTURER.

  
  Regards,
  
  ******* *******

  Business Response

  Date: 04/29/2025

  Please see attached. 

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  Menards is AGAIN lying here with their response, and I will also forward that to the Indiana Attorney General as additional proof.  Menards stated that they received a credit from the manufacturer for the product, and therefore I must receive a store credit.  That cannot possibly be true if I haven't even stated if I would accept the 50% credit to keep the product, or if I would accept the 100% credit and returned the entire amount of product to the store.  How can Menards have accepted a credit from the manufacturer already,  Are they saying that the manufacturer has issued them a credit for 100% of the product, but Menards is pushing me to accept a 50% credit so that Menards would then profit from the remaining 50% of the credit from the Manufacturer?

  Also, I still need to know why I have to go through Menards at all for a MANUFACTURER'S WARRANTY.  Menards is NOT the manufacturer.

  Also, I still need to know why Menards is knowingly still selling defective flooring.

  
  Regards,
  
  ******* *******

  Business Response

  Date: 05/15/2025

  Please see attached. 

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  Menards is lying, and they change their "policy" every time they send a response.

  I'll be seeing Menards in court.  I have proof they're lying, and I have proof to verify the validity of my complaint.  There is NO gray area here.  They're just lying to get out of paying.

  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a House Estimating Service from Menards through the ** Code posted at the *************** location (**************) on February 8, 2025. The estimates have been piecemealed to me over the past 8 weeks. I have been to the store repeatedly to follow up on the order and upon not receiving the final portion of the estimate to the submitted design I stopped by the Menards location on 3/31/2025. The gentleman who worked the building materials desk ******* "Mo" called the Menards center that was responsible for the final portion of the estimate and let me talk to I believe the name was CJ. He told me they won't provide an estimate unless Menards designs it and/or are sealed prints. In the state of ******** sealed prints for Single and 2 family dwellings under 3500 square feet are not required to be sealed per the Occupational Code Act 299. I asked if I was going to be refunded my money. He said the money paid had nothing to do with them (his entity of Menards). I did threaten taking legal action and hung up the phone.

  Business Response

  Date: 04/15/2025

  Please see attached. 

• Initial Complaint

  Date:03/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, I made an online purchase at **************************. For some reason the single order that I placed transformed into two orders, of which I was supposed to pick up in **** and the other I was supposed to pick up in ******* where I intended to pickit up. I spent a lot of time on the phone and emailing a Menards employee who told me that I would have to pay a fee in order to my order. I am not paying a fee to cancel an order that Menards messed up. At this point, I seek further compensation beyond a refund in order to make up for this egregious mistake and the time that I have wasted trying to remedy it.

  Business Response

  Date: 04/15/2025

  Please see attached letter. 

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* **** Bern

  Customer Answer

  Date: 04/16/2025

  I spent a long time going back-and-forth with a customer service who had no idea what was going on. There is no explanation for why my order was sent to ****. Even your store clerk said it was a mistake on your part. You cant just waste peoples time like that and not compensate them. I wasnt even sure if you were actually going to refund the transaction fee until the weekend had passed, That is not how to treat a customer.

  Business Response

  Date: 05/07/2025

  Please see attached.