Business Profile

Building Materials

Menard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

619 total complaints in the last 3 years.
171 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/07/2025 I paid $9701.45 for wood siding material and shipping. Menards *************************************************************************************** Phone Number620-260-9465. We ordered 2X8X12" #2 prime tongue and groove southern yellow pine center match model #*******. The wood product we received was unusable, Dirty, Moldy, Twisted, covered in bird droppings. We feel taken advantage of because we are 1019 miles away making it difficult to return this wood. These 320 pieces of wood appeared to be picked through left overs customers rejected. **** **** Store GM tells us we are to pick through and we will be credited for what was unusable. When I told him it's all unusable for our purpose, he told us there is nothing more he will do. The ad on the Menards website describes a quality Product-which I did not receive. This was deceptive advertising. We did not receive a quality wood product as advertised
Business Response
Date: 04/07/2025
Please see attached.
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dog crate from Menards in **********. I was not aware it was defective until it was opened. My husband put it together and thought it was dirt but it was scratched. I contacted the store to exchange and check to see if the one crate they had was scratched and they said no. I asked if they could hold until tomorrow and they said no. They sold me a defective product and made no effort to resolve since I have to wait for my husband to put it in the car since it is too heavy. I asked if they would discount it so I wouldnt have to bring it back and they said no. Menards takes little responsibility when selling damaged merchandise. When I contacted corporate-this location they gave me the run around and said I could mail in a complaint or leave a message. I opted to leave a message and was told to mail it in! So no way to reach the company.
Business Response
Date: 04/07/2025
Please see attached.
Initial Complaint
Date:03/19/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hold a government business account with ********************** and have made two purchases in the past 30 days. I have reached out to both Menards locations regarding obtaining copies of my receipts, but they have not yet been provided. Additionally, when I utilized their "Contact Us" option, I was advised to visit the stores in person for the receipts. These receipts are essential for reconciling my credit card statements, and I find it concerning that obtaining them has been so challenging. Furthermore, their website only offers a rebate receipt, and I am unable to retrieve the actual purchase receipts using the credit card lookup feature.
Business Response
Date: 04/03/2025
Please see attached letter.
Customer Answer
Date: 04/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23085459 and find that this resolution is satisfactory to me. I did receive the document in the mail in a timely fashion.

Regards,

***** ******
Initial Complaint
Date:03/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had new kitchen countertops installed less than a year ago, and they are already showing signs of significant wear and deterioration. This is particularly concerning because only two people live in the house, and both are very careful and gentle with their belongings. There has been no rough treatment or misuse that would explain such early damage.What makes the situation even more frustrating is that the previous countertops, which had been in place for years, never experienced any issues like this, even with regular use. The fact that the new countertops are already falling apart suggests a defect in the materials or workmanship.Given the short time frame and the nature of the damage, I find it completely unacceptable for the countertops to be failing so soon. I am requesting that the company address the issue promptly as I believe Menards should stand behind the quality of their products and services.Purchase date March 2nd 2024 Price $1620.92 The purchase date is different from the date we received them and when they were installed. We received the product around a month later and they were installed during the week of April 22nd 2024.
Business Response
Date: 04/03/2025
Please see attached.
Customer Answer
Date: 04/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To whom it may concern,
The offerings given by ************ and ********************* are not solutions to the problem. The laminate countertops made by ********************* (which is owned by *************************) creates unacceptable products. For example not only am I having issues with one countertop piece other countertop sections have started to chip and these haven't even been installed or a year! Clearly you're making faulty products, so offering to send me a replacement piece is not sufficient, as why would I want more products that have shown to not hold up? It's also import to note that the two people living in house and using these products are adults who treat things with extreme care, so there's really no excuse for Menard **** or Midwest Manufacturing. I'm extremely frustrated and disappointed at your lack of understanding and care towards your customers.

Regards,

****** *****
Business Response
Date: 04/15/2025
Please see attached.
Customer Answer
Date: 04/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Menard **** is ignoring the problem at hand and ignoring the fact that they own the company that manufactured the countertops. These responses feel as if no-one from their department has worked in customer service before, this is disgraceful; the lack of care and concern for the customer is unbelievable. They don't seem willing or want to resolve this issue. I've explained very clearly that replacements will not suffice as the product they make is not remotely quality, my 1970's countertops were holding up much better before I replaced them with the low quality countertops from ***********

Regards,

****** *****
Business Response
Date: 05/07/2025
Please see attached.
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 14, 2025 I came to Menard's to buy a battery along w/ other items.On the receipt they charged me an additional $10. to return the old battery which I wasn't aware of this policy as well as it being returned in the form of a gift certificate.On March 18, 2025 I came back to the store to get my $10. returned to ****** was told it would be returned in the form of a gift certificate & not cash eventhough I sent in cash $90.89!Why are people running businesses behind hidden ********************** this is what was supposed to happen then I should have been told when the cashier said, "you will have to go to the customer service desk for your refund of your deposit."I don't want a gift certificate I want my $10. in cash.This company is disgraceful ... I have shopped at Menard's before & put in a rebate & never received the rebate! I called to ask about ******* was told to me that they sent it. I said, "well, I never received it!"Nothing was done & their returns on their rebate method have not changed; people do steal out the mail! *** They need to learn how to treat their customers because ************************* sells the same items!!Signed, a cheated & disgusted customer!!
Business Response
Date: 04/03/2025
Please see attached.
Customer Answer
Date: 04/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that what I orginally uploaded was not either given to Menard's or maybe the respondent didn't see it. For your reference, details of the offer I reviewed appear below.

I have uploaded the receipt again where the respondent from Menard's can see it. I'm asking for my $10. for the battery deposit to be returned to me in cash & not by a gift certificate. Because the store said that was the only way I could receive "my money back" was for the used battery deposit to be returned w/ the used battery.
I would appreciate my cash versus a gift certificate.
Regards,

******************
Business Response
Date: 04/22/2025
Please see attached.
Customer Answer
Date: 04/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will put in the mail today a copy of your response & the copied receipt, *** *******.

Regards,

******************
Initial Complaint
Date:03/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a simple order for four things in inventory and available at the ************* store. When I go to the online checkout one of the items was required to be picked up at another location 60 miles away. I called to verify that it was in inventory at the Sandusky store and yes it was. They said just come in and we'll take care of it. This has turned into an absolute nightmare. In order to do the exchange they had to delete the purchase and redo everything. Fine. This ensuing accounting disaster has completely rocked my world. When I got home from the store I got an email stating my order was ready for pickup in *********. I now owe more than what I purchased. Then I received a credit for the store 60 miles away that never charged me as they canceled the pickup that further screwed everything up. I've had to call *********** over two dozen times and you can't get ANYONE at Menard's corporate to call me. Email is the only option. I've spent SO MUCH **** TIME EMAILING. WHY THE **** CAN'T SOMEBODY CALL ME AND GET THIS FIXED!!!! I AM FURIOUS. There is even more noise to this story. This is the SHORT abridged version of this whole mess because I am sick and tired of dealing and writing about it.
Business Response
Date: 03/26/2025
Please see attached letter for business' response.
Initial Complaint
Date:03/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When applied for menards big card it stated no interest for 6 months on purchases of 299 or more..we spent around ******************************************************************* october
Business Response
Date: 03/26/2025
Please see attached letter for business' response.
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It stated no interest for 6 months, nothing about 299 or more..you guys need to re word your policy, it's not right that when I make a payment half is interest especially since I spend thousands at menards every year, just spent 3000 on a roof from you guys. Your a million dollar company this isn't right

Regards,

******** ******
Business Response
Date: 04/15/2025
Please see attached.
Customer Answer
Date: 04/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ******
Initial Complaint
Date:03/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/20/25 I placed an order for a few different types of cabinet pulls. Order # ********. There were 2 different sized stainless steel pulls for our current remodel. I needed both sizes to fit our cabinets needs. I was not notified but part of this order was cancelled. The cancelled item was the 3 3/4 stainless steel pulls. It still showed many stores with them available, although my order was cancelled. I did ultimately speak with a representative from Menards, who had me place an order with another store set as my favorite, so they could send the item. So I placed another order #********. These did arrive, but there were multiple open or with opened packaging. They were not in new condition anymore. Part of this may be they weren't packaged in anything but being put in a plastic Menards bag where they were able to hit against one another. Loose/opened product is not acceptable.
Business Response
Date: 03/21/2025
Please see attached letter for response.
Initial Complaint
Date:03/07/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order through Menard's on 2/13/2025 that was available by 03/01/2025. There was no movement on the tracking order as date of delivery. I did not receive an email about the shipping being changed. Item arrived on 3/6/2025 at the store. I spoke to the store and and was informed it was on the manufacture, *********************. I spoke with ********************* and they informed me that i had to contact Menards. I called the store requesting to cancel the order, they are saying there is a 25% restocking fee. I received no information showing I would have to pay for a stocking fee. I checked the tracking information on 03/01/2025 it showed "Order is being processed". Later that day I checked again and it showed "In Transit to *****************". The order was not delivered by the available date. I am requesting a refund and to waive the 25% restocking fee.
Business Response
Date: 03/18/2025
Please see attached response from the business.
Customer Answer
Date: 03/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I am sorry, it is not right for me to have to pay the 25% restocking fee when this falls on you and the vendor. I am requesting a refund for full.

****** *********
Customer Answer
Date: 03/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********
Initial Complaint
Date:02/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02-16-2025 I went into the ************************************* location. I found a white door on the sales floor that met the description of what I needed. However, I needed two identical doors. My goal was to bring one door home that day from the store and the second one would be delivered. Employee advised me to get two doors from their online ordering system. He created an order for me in store and had the items shipped to the store. Unbeknown these items were "custom ordered" even though the exact item was available to take home that same day, on their floor. I went to return both items and the store is stating that they will accept the return but need to deduct a 25% restocking fee since they are custom ordered. How are they custom ordered if the sell the product at the store and I was able to bring one home? I'm writing to complain about the customer service and the way the employees took advantage of having a female present in the transaction. Nothing was explained to me and they purposely had to me order/pay for two items off their systems website. If I went ahead and purchased the exact same item on their sales floor, I would be able to receive a full 100% refund. This is extremely disappointing. The employee directed me away from purchasing the store item because he knew if I allowed him to order me products from their website, he would get commission and I would not be able to return them for the full value.
Business Response
Date: 03/17/2025
See attached

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Menard, Inc. is NOT a BBB Accredited Business.