Complaints

This profile includes complaints for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Menard, Inc.

  5101 Menard Dr Eau Claire, WI 54703-9604

• 

  Menard, Inc.

  6800 S 27th St Oak Creek, WI 53154

• 

  Menard, Inc.

  2535 S 108th St Milwaukee, WI 53227-1923

• 

  Menard, Inc.

  4309 County Road J Sheboygan, WI 53083-1708

• 

  Menard, Inc.

  2102 East Springs Dr Madison, WI 53704-7428

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the absolute definition of Dishonesty, Corruption, Cheating, Fraud, and Liars. This company profits on all of the above categories to fund their Corporate Greed! I placed a large online order that when delivered all items within the order contained damage and manufacturing defects (horrible quality control). I submitted to have the product returned due to the damage and defects and was told they would only offer an exchange for the product they could replace (some items were no longer available). I advised that without all the items the order was of little use to me as I needed the full order and asked if they would be able to just process a full return instead since they could not uphold their end of the purchase agreement made at checkout. Without ever responding to me, they took it upon themselves to return the items, BUT proceeded to charge ridiculous restocking fee fees (over $150 for a $400 order) that they never made known. If they were going to charge such ridiculous restocking fees, I wouldve had them replace the items that they could replace. However, these corrupt, greedy, liars will not respond to any form of communication and instead sent a very disrespectful and sarcastic email in reply advising they were charging the fees.

  Business Response

  Date: 02/03/2025

  See attached 

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name:**** **** Address:**************************************** Rebate Check #XXXXXX5342 Rebate StatusMailed on 10/07/2024 Rebate Check Amount$118.03 Rebate Check StatusIssued on 10/04/2024 I HAVE CONTACTED MANARDS SEVERAL TIMES VIA THEIR REBATE WEBSITE SINCE I HAD NOT RECEIVED MY REBATE. MANARDS HAS NEVER RESPONDED. I MET WITH THE STOR MANAGER AT THE MANARDS WHERE I PURCHACED THE ****** SHE COUND NOT PROVIDE ANY ASSISTANCE. I WANT MY INTITLED REBATE AS ADVERTISED, ENOUGHT TIME HAS LAPSED.

  Business Response

  Date: 01/27/2025

  See attached 

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please be informed that anyone knowing they are to receive a rebate would be reviewing their mail closely and yes I do know what a rebate looks like.  My future business with Manards is ended,
  
  Regards,
  
  **** ****
  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July/August of 2024

  Business Response

  Date: 01/27/2025

  See attached 

  Customer Answer

  Date: 01/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store return policy states that you can get a store credit but the employees at the ******************* store refused my ********** of purchase was 01/30/2024, I had the receipt and wanted to return 3 items with the receipt on 01/13/2025. ***** was the manager that came up to the front of the store.I would like to return the 3 items and receive a store credit voucher for the purchase amount of the 3 items plus tax.The items are the 2 pet gates and the scooper.

  Business Response

  Date: 01/24/2025

  See attached 

• Initial Complaint

  Date:01/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Subject:** ******************************************* Order #WYOM74258 I am writing to express my extreme dissatisfaction with the service I received during and after my recent purchase on January 11, 2025 (Order #WYOM74258). The entire experience was appalling, unprofessional, and far below the standard I would expect from your company. The issues began when I attempted to call your team regarding my purchase. I was initially greeted by an employee named ****, who transferred me to a department where no one answered the phone. After an extended wait, I called back, only to be connected with **** again. Instead of providing meaningful assistance, he repeated the same robotic routine, ultimately putting me on hold again for a department with no active employees. Frustrated, I asked to speak to a manager, and **** claimed he was the manager. Despite his managerial status, he refused to look up the item I was inquiring about, stating he was busy with something else. After further pressing, **** finally connected me to his superior, *****. ***** reluctantly checked for the item (the ***** Fog Chaise) and confirmed they had one in stock. He instructed me to order it online, which I did, and assured me it would be expedited to the back pick-up area. When I arrived to pick up the item, the staff appeared clueless and utterly disorganized. Eventually, I was directed to drive around to the back pick-up area, where I encountered two individuals who were entirely unprepared for the task. Their lack of equipment and coordination was alarming. One employee used a tape gun in an attempt to stabilize the sofa, while his coworker disappeared entirely. Upon reaching home, I discovered the sofa was in unacceptable condition. It was poorly wrapped, with noticeable stains and significant damage, including ripped under-fabric. The condition of the item was so atrocious that it appeared as though it had fallen off a delivery truck.

  Business Response

  Date: 01/27/2025

  See attached 

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  To Whom It May Concern,
  I hope this correspondence reaches someone with the authority and willingness to resolve my concerns appropriately, rather than offering a simple apology that fails to address the root of the issue. While I appreciate the initial apology regarding the unprofessional and incompetent service I experienced at your *******, ******** location, it does not resolve the primary problem: the unacceptable condition of the couch I purchased in good faith.
  The couch I received was received in a deplorable state, with ripped undercloth/upholstery and visible black stains on the white, furry fabric. This is entirely unacceptable for a brand-new item purchased with my hard-earned money. Frankly, such defects might be tolerable if this were a secondhand item, but this was sold to me as new. I was explicitly told I would be receiving a boxed, brand-new couch. However, upon unloading it at home, it was evident that this was not the case. The couch was only partially wrapped and bore clear signs of being a floor model or a returned, damaged item. Normally, new items come fully boxed and well-protected, but this couch was far from that standard. Even the employees working in the pickup area seemed to acknowledge the irregularities with this item.
  Your apology for the unprofessional behavior I encountered at the store is noted, but it does little to resolve the problem of the defective couch. This situation reflects a lack of proper quality control and customer care, which I find deeply disappointing.
  I am requesting immediate clarification on how you intend to rectify this issue. Your companya $25.2 billion corporationis more than capable of making this right. A replacement couch, repair, or full refund would be appropriate steps to restore my confidence in your business. As I went out of my way to pick up this item, another potential solution would be for your company to come do the right things and come retrieve the defective couch and issue a refund. Failing that, I will have no choice but to dispute this charge with my credit card company under the grounds of bad faith and a misleading sale.
  This matter requires more than just an apology. Your responseor lack thereofwill demonstrate whether or not your business truly values its customers. This situation has already cost me every-so precious time and effort, and I would appreciate a resolution that reflects fairness, integrity, and accountability.
  Thank you for your attention to this matter. I trust we can resolve this issue without further escalation, but if necessary, I am prepared to file a formal complaint with the ************************ (***) to address this misleading and poor business practice. I look forward to your prompt response.

  I've included a few pictures of the nightmare purchased(what we were lucky enough to find hidden under the half hearted wrap job when we arrived home), have a, look up close and personal for your perusal, so you can see first hand and live, exactly, the reality I purchased and wasted my time at your $25.2 Billion dollar industry.  I think you're capable of doing better than this, if you and invested the right time, training  and money into the correct ideologies that benefited customer priorities, especially with purchased items like this, it's quite obvious the customer(s) precious time and hard earned money comes looked upon last in the eyes of this billion dollar business.  You basically stole our money misleadingly selling this to us and taking our hard earned money to add to your $25.2 billion net worth.  You people must sleep GREAT at night living the dream here!

  
  Sincerely,
  ******* *****

  Business Response

  Date: 02/10/2025

  see attached 

  Customer Answer

  Date: 02/10/2025

  *To Whom It May Concern / ******,/********  
  
  
  This entire experience has been an absolute disaster, and frankly, I am beyond frustrated with the level of incompetence and indifference displayed by your staff. What should have been a straightforward sofa purchase has turned into a time-consuming, aggravating ordealone that I expect your corporate office to correct immediately.  
  
  My wife and I originally visited the ************, where we were told the only available sofa was a display model. The store manager assured us that a brand-new one could be purchased from the Wyoming store. Based on this assurance, we completed the transaction and arranged pickuponly to arrive and find a damaged, clearly *not new* sofa. I assume youve seen the pictures. Whether or not it was in a box is irrelevantthe item was not in the condition promised.  
  

  This is not just some minor issue like a missing floor mat. This was a *major* purchase, requiring significant effort to transport. Your staff struggled to load the sofa into our truck, and theyre half our ageyet you expect us to haul it back on our own because of *your* mistake? My wife has serious back issues, and now, because of your failure to deliver what was promised, youre asking us to take on even more physical strain and expense? Gas prices alone make this back-and-forth absurd.  
  
  The sheer lack of accountability and professionalism at both locations is astounding. Employees were clueless about what was happening, provided misleading information, and made no effort to ensure a smooth experience. And after having a brief, which seemed clearly one sided conversation with BBB Employee ******(who clearly woke up on the wrong side of the bed),  instead of making this right, you and ****** have chosen to dismiss and minimize the issue at every turn. ******* willingness to lower the companys standards just to avoid taking responsibility is appalling.  Just as appalling as ****** wanting to do the right thing in Good Faith solution , opposed to making me do on the work with a Heavy couch - were NOT talking about a simple s**** driver or broom duster here, this took time and organization to get this heavy thing loaded and bought to the house here and Then unloaded and hauled into the basement. You want me to do all this work again? How about meet me half way and come pick the used display model couch you sold me(NOT RIGHT AT ALL WITH ALL THE ***** THAT ARE ON THAT DISPLAY MODEL COUCH RECEIVED), But rather, This sound like a fair plan, how about come pick this used couch your mismanagement team purposely sold me, on YOUR dime and  Your TIME, and then refund my Hard Earned Money!
  
  Let me be crystal clear:  
  
  1. I expect a *new* sofa, as originally promised.  
  2. It must be *delivered* to my home, and you must *remove* the defective oneat no cost to me.  
  3. If you refuse to act in good faith, I will escalate this further. That includes filing a formal complaint with the ***, Attorney General,  and posting this entire experience across every review platform I can find.  
  
  ******, you claim to be higher up the chain than the store managers, yet youre doing nothing to fix the problem they caused. Your so-called "solutions" only add more burden to the customersomething a competent and ethical professional would recognize as unacceptable. If this is how Menards treats its paying customers, its no wonder the stores are run the way they are.  
  
  Your move. As stated clearly, Make it right. On *your* dime. On *your* time. 

  Sent the pictures for you to have another look at the product you wasted my time buying. Let me know if you need to me to point anything out if the actions of the tattered couch confuses you that was sold to me as NEW!.  There were a lot more stains but I didn't feeling like taking pictures of stains all night long.
  
  
  Disappointed,
  
  
  ******* & Soma *****  

  
  

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a garage door from Menards in ************************ on 8/31/24. The door arrived with a broken window, and it looked like the shipping container had been dropped. We also had Menards deliver the garage door which we paid extra for. After the garage door was installed, it would not stay flush to the ground. After several attempts to adjust the door, we called a garage door company. The garage door company said that the ** torsion spring system was broken and needed a traditional spring system. Upon purchase we were NEVER offered the traditional spring system. The salesperson did not seem to know what she was doing. Nevertheless, we ended up paying ******** to have this fixed. I have contacted Menards twice by email because they do not publish a phone number. We were rejected twice telling us based on our self service principles, we cannot offer compensation for labor or other incidentals. I feel that if they caused the damage, they should at least work with us. I have spent thousands of dollars at Menards and this is how I get treated? It was their fault. Thank you for your time,***** *******

  Business Response

  Date: 01/24/2025

  See attached 

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is not an incidental expense. This is a major expense due to damage from your shipping department.  How can you not take responsibility for this or at least work with us?  It seems you say the same thing but word it differently.  
  

  Please forward this to your supervisor. Also, you do not have a phone number so this must happen frequently. 
  
  Regards,
  
  ***** *******

  Business Response

  Date: 02/17/2025

  See attached 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a snowblower after checking Menards website. The website said they had two in stock when we get to the store to pick it up they then informed us that they dont have any snowblowers . And the nearest one was in ************** . I said ok can you have them ship it to this store and we would pick it up the following day. We were told by the store manger they would not do that . But could drive to ****** and get it which would be another 60 miles north . I said no that was unexceptionable he then said he would refund us the money back to our account because he didnt care if we got a snowblower or not

  Business Response

  Date: 01/22/2025

  See attached 

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a few items to include a security system that did not work correctly. I used 3 Menards gift cards 2 **** gift cards and paid the balance with my debit card. When I went to return the system the only way they would return all gift card money was by store credit. The 2 **** gift cards should not be turned into Menards money. They could have just refunded the funds that I paid for with my Debit card after the Menards money was applied. Now I am being forced to spend money at Menards that wasn't from a Menards gift card. This return should have gone as follows. First refund the 3 Menards gift cards (I'm ok with that) Then the balance of the return should have gone on my debit card. The manager "****" was zero help at the store and had a bad attitude. Telling me that there is no way to refund me the balance after the Menards money was refunded. This is absolutely ridiculous. The 2 **** gift cards now are automatically turned into Menards money. This is very unethical. Menards shouldn't get to decide how my money is used. I would appreciate if someone could give me a call so we can discuss this issue further. ************.

  Business Response

  Date: 01/22/2025

  See attached 

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did perchse christmas tree on October 20 2024 I'm trying to return the item but the manager ***** porsny and ****** refused to return the tree even i do have receipt and not pass three months return policy she did refused after I did call 911 to documentation she did ask then for trespassing me from the store so hopefully you can do something thanks

  Business Response

  Date: 01/22/2025

  See attached 

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a stove on December 25, 2024. Delivery was set up for today, January 3, 2025. The order number from the Menards website was MCOM38209645. It was ordered online because it had the features that I wanted. Two nice guys came to deliver today. They leveled, etc. However, they had some trouble with the k**** Finally, they said if you push it in it will work. They also said that if it does not work they will have to deliver another. They did *********** and ***********. They left no number or card. So, that burner never turned off no matter what I tried. I exchanged k**** and it is obvious the one connection that is the problem.I called corporate in ********** and got one person. Otherwise, they want emails. Then I tried the local Menards store. No one could do anything. Actually, I only spoke to two people in total. So it seems I have to find a couple of big people to pull the stove out and disconnect. I want a new stove delivered as soon as possible. This is a large inconvenience for our family. Menards has no one to talk to in an emergency situation.

  Business Response

  Date: 01/22/2025

  See attached