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Business Profile

Collections Agencies

Credit Service International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Credit Service International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Service International has 3 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2021, several utility accounts were opened under my old name, that I haven't legally used in over 7 years, at that time. I was contacted in February 2022, so I filled reports with Texas police departments, and in **. I NEVER LIVED IN ***** MY ENTIRE LIFE. I filed a report with New Jersey BBB also, so all of the documents were sent here too. All were cleared from my credit reports, and with each 3 utility ************* a 4th company pops up from 2021, ************ and the collection agency, CRDT Service International Corp. I sent them all the pertinent docs, showing this is an open and shut case to dismiss all of this. My credit report again is being compromised, and this needs to be cleared immediately.

      Business Response

      Date: 09/13/2024

      Ms. ****** had first contacted our office August 19, 2024 regarding this account.  She provided our office with documentation that was forwarded to the creditor for review.  The creditor notified our office on 8/27/24 to close the account due to confirmed fraud.  A removal request was submitted to the credit bureaus; please allow the credit bureaus up to 60 days to process the request.  ***************** have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.  Thank you.

    • Initial Complaint

      Date:08/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SMALL HOSPITAL INNOVATIONS LL, I do not have a contract with CREDIT SERVICE ******** they did not provide me with the original contract as i requested.

      Business Response

      Date: 08/19/2024

      Credit Service International Corp (CSI) received two account placements for collection 1/5/23 and 3/27/23. Initial notices were sent; no returned mail received. Our office has received no requests or communications from TC prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. Should TC have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:08/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SMALL HOSPITAL INNOVATIONS LL, I do not have a contract with CREDIT SERVICE ******* they did not provide me with the original contract as i requested.

      Business Response

      Date: 08/19/2024

      Credit Service International Corp (CSI) received two account placements for collection 1/5/23 and 3/27/23. Initial notices were sent; no returned mail received. Our office has received no requests or communications from TC prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. Should TC have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:08/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SMALL HOSPITAL INNOVATIONS LL, I do not have a contract with CREDIT SERVICE ******** they did not provide me with the original contract as i requested.

      Business Response

      Date: 08/19/2024

      Credit Service International Corp (CSI) received two account placements for collection 1/5/23 and 3/27/23. Initial notices were sent; no returned mail received. Our office has received no requests or communications from TC prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. Should TC have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:07/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for any debt with Credit Service International. I do not have a contract with Credit Service International, and they have never provided me with a debt verification letter as requested.

      Business Response

      Date: 07/09/2024

      Credit Service ********* has been responsive to CFPB/BBB and verbal disputes received. ***REFER TO BBB ******** (1/1/24) for issue and CSI response.  In response to a CFPB dispute issued 5/31/23; validation of debt was mailed 6/7/23.  This debt has been validated, our office has had written and verbal communication with *** the creditor had contact with ** and provided instruction with request for information (included in the BBB ******** response); creditor has not received any further communication from **.  Should ** have any further questions or to discuss the account issue further, our office can be reached at ************, M-F 8am-5pm CST. Thank you

      Customer Answer

      Date: 07/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have contacted Credit International Services multiple times to send me validation of debt letter, but I have never received that letter.  I have received no bll from any creditor as well. How can I be responsible for a debt that no one can show me proof that I owe. I want verification of debt sent my address as I have requested multiple times now, which is my legal right, or I want this collections debt removed form my account. 

      Regards,

      *************************

      Business Response

      Date: 07/17/2024

      As previously advised, in addition to verbal communications with ** and creditor's communications with **, validation of debt was mailed in response to prior inquiry.  Our office will mail a duplicate copy today, 7/17/24.  For any questions, our office can be reached at ************ Monday-Friday 8am-5pm CST.

    • Initial Complaint

      Date:07/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail from Credit Service Intl that thry are collecting a debt for ****** ********** which is out of *********. I live in ******* and I have never owned a water softener or filtration system and have never had any kind of communication with ****** water care, nor have I ever heard of them. I know for a fact that I have never had any services done that would be 3000 dollars and change because I always get estimates first and make sure I have the money up front. This credit service intl is trying to scam me or someone has used my name and address for services unrelated to me. I want this cleared from my report and I would like to see the billing information showing what services were performed for this collection.

      Business Response

      Date: 07/08/2024

      We received your information indicating you believe we have contacted you in error regarding the account(s) listed above.
      Our review has determined we had contacted you in error, please accept our sincere apology.  Your information has been removed from the account.
      Should you have any questions or concerns, please feel free to contact our office at ************, Monday through Friday 8am-5pm CST so we can further assist you.

    • Initial Complaint

      Date:06/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by H363137**3238313831H staff LO Consumer received a letter in the mail claiming she owes a debt for a timeshare she never had. The amount of the debt is for $4008.23. She called and spoke with a representative who asked for her SSN but she was not comfortable providing any personal information because the debt is not hers. She asked where they got the information and he would not tell her. He said he was going to get her over to a manager but came back and said he couldn&#**;t and hung up.

      Business Response

      Date: 06/12/2024

      Credit Service ****************** acknowledges receipt of *************** and desist and verbal refusal to pay.  At any time should LF have any questions, our office can be contacted at ************, Monday through Friday 8am-5pm CST. Thank you

    • Initial Complaint

      Date:06/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is my understanding that this account has been on my credit report since 5/2/2022. Upon recent investigation I have discovered that CRDT SVC INT is NOT licensed and bonded in the State of Florida to collect debt according to the **** Consumer Access database (which will be attached to this letter) and therefore are not legally allowed to collect debt from me or report my personal information to any credit bureau or any other data furnisher. I also do not have a signed contract with CRDT SVC INT. According to the ***** Statute ******* (1), which will be attached to this letter, a debt collector must be licensed in the State of Florida to collect debt.

      Business Response

      Date: 06/07/2024

      Credit Service International Corp (CSI) received account placement for collection 5/2/22 Initial notice was sent 5/9/22 to the same address as listed with this inquiry; no returned mail received. Our office will request validation of debt from the creditor and mail via **** once received. Should DT have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.  ************************* License# ********** exp **/**/**   ***************************************************;

    • Initial Complaint

      Date:05/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont have a contract with CREDIT SERVICE INTL CORP. I have no knowledge or agreement to laying them back what so ever.

      Business Response

      Date: 05/23/2024

      Credit Service International Corp (CSI) received account placement for collection 12/19/2022. Initial notice was sent 12/27/2022; no returned mail received. Our office has received no requests from RP prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. Should RP have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    • Initial Complaint

      Date:04/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********** Texas. I do not have a contract with Credit Service ******** they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/18/2024

      Credit Service International Corp (CSI) received account placement for collection 12/23/22. Initial notice was sent to PO BOX 922; no returned mail received. Our office has received no requests from RS prior to this inquiry. Our office will request validation of debt from the creditor and mail via **** once received. Validation will include but is not limited to service address; email address creditor has on file (which is the same as listed with this inquiry); and listing of billing and payments. Should RS have any questions, our office can be reached at ************, Monday through Friday 8am-5pm CST.

    Credit Service International is NOT a BBB Accredited Business.

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