Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2023 TASC issued an over payment to me in the amount of $204.49. I was advised to maintain receipts until they totaled the amount issued and submit the receipts at a later time. On Oct 3rd I opened support ticket WRF1000813494 and attached all receipts totaling $211.82. Instead of using the receipts to offset the over payment, they cleared out the remaining funds in account and issued a check in the amount of $70.39. I then called TASC and they created support request WRF1000826843 on 10/20/23. I was told to resubmit the declined receipt and then would clear things up on their end. I then started getting notices that the receipts were being declined. On Oct. 27th I called TASC again and was told to return the TASC issued check and a personal check in the amount of $134.10 for a total amount returned of $204.49. I was told that any prior receipts that had been declined would be paid out and the amount remaining in my account would be $63.06 after all declined receipts were paid back to me and this would be completed by November 15, 2023. I requested the information in writing and took the personal and TASC check over to the TASC building on ****************** and hand delivered the same day. The written instructions varied from the verbal instructions but I was patient and waited. Nov. 8th they acknowledged receipt of the $134.10 check and stated they had no record of $70.39. On 11/13 they RE-ISSUED the $70.39 check. As of 11/27/23 the overpayment issue is unresolved. **************** has sent me to voice mail, disconnected my call twice or not answered an incoming call after 7 min on hold....all within the space of an hour. No declined expenses have been paid out. You spent HOURS going over the same details with different CSR's hearing, "Please hold for 2-3 minutes" over and over.....and then you get disconnected. They will not call you back or respond to support requests! They created the issue and refuse to resolve it!

  

  Business Response

  Date: 12/04/2023

  Good Morning,

  A TASC Resolution Specialist is working directly with Ms. ******* to clear up her account.  We have audited her entire 2023 account and there are quite a few transactions.  We can confirm that there is nothing due from Ms. ******* based on this audit as we were able to find additional eligible expenses.  Our Resolution Specialist will work with Ms. ******* to clear up any missing information on remaining claims.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have tried working with TASC for 3 months to no avail. Stating they are working WITH me is incorrect. Each contact has been initiated by me and consumes an inordinate amount of time to only be disconnected after 30 minutes. TASC has my address, email and phone number and have not reached out to resolve the issue. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 12/11/2023

  Good Morning,

  There have been lengthy EMails between ****************** and our Resolution Specialist regarding her FSA Claim payment audit.  We will continue to work with her until resolved.  We did not attach the correspondence history due to Protected Health Information.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 12/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution resolved this particular matter.  It still took a creating this complaint to get issue resolved. TASC is retraining some ppl but this wasnt brain science so dont assume when they say its resolved- check and double check. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opted for cobra continuation. Paid over $4,000 well before the due dates. Went to pick up a prescription and was told coverage had lapsed. Out of medicine. Spent over a hour on phone. Was hung up on. This seems borderline criminal. Would like to keep this from happening to others. Thank you!! This organization has helped me resolve issues in the past. We are grateful to you!!

  

  Business Response

  Date: 12/05/2023

  Good Morning,

  We are working with Mr. ******** previous employer to reinstate elected coverages.  We will inform Mr. ****** directly once we receive confirmation of reinstatement.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 12/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26th I made a $2100 payment to TASC to have my insurance reinstated with BCBS - as my husband was laid off from work. I just made another large monthly payment to them as well. I am pregnant and need health insurance; as cash pay for visits are $1000+ each time and must be paid in full. I was informed when I made payment that BCBS would be sent notification within **** business days. We are now 4 weeks out from since I made payment. I am BEYOND frustrated. BCBS has tried calling TASC to help me and they give them the same answer over and over we cant give you an estimate but your free to pay for your visits cash and then insurance will reimburse you. Oh sure after I continue paying TASC each month for a service I dont receive, let me fork out more money. I have talked to multiple supervisors and they all tell me that theyve sent notifications to higher up but they cannot give me any type of timeframe, estimate, or further information on when this will be taken care of. They keep blaming a new system merge of why theyre delayed. I tried being patient at first but Im sorry thats not my problem and you shouldve had a better plan for the merge to not leave hundreds of people without insurance and no better answer than you are just going to have to keep waiting. I cry every single day because I cant get prenatal care for my unborn child because this lovely company will not send A SIMPLE EMAIL TO MY INSURANCE THAT IVE MADE PAYMENT. Such a joke of a company.

  

  Business Response

  Date: 12/01/2023

  Good Morning,

  TASC sent reinstatement requests to BCBS of TX and they replied that they are looking for a separate event reporting for Ms. *****' spouse.  We are working with Ms. *****' previous employer as the reply from BCBS of ** is confusing as reinstatements under COBRA should reinstate previous coverage.  A TASC Resolution Specialist will reach out to Ms. ***** directly once this is resolved.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enrolled in both dental and healthcare continuation services and paid for continuation of both as soon as notice was received. Payment went through with a fee for use of an electronic payment method on 11/02/2023 for $844.66. The following week my elections were showing only healthcare coverage (cost only $809.97) with no dental insurance extension. Reached out through the online portal twice and still have received no response for over a week. Unable to actually reach a person via phone. Its now 11/18/23 and none of the services have been extended. At this Ive had to pay my expenses out of pocket for dental and pharmacy and may have well not extended the insurance at all.

  

  Business Response

  Date: 11/29/2023

  Good Afternoon,

  We have corrected ******'s account and notified the insurance carriers to reinstate coverages.  We will follow-up with the carriers in 3 business days to confirm coverage has been reactivated.  We apologize for the delay in resolving this request.  

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My old employer uses TASC for their COBRA. I made my first ****** payment Sept 4th 2023. On Sept 20 Called And was told letter was sent. They sent it to my old emploer not BCBS *****. Around Oct 19 still didn't have insurance. Called BCBS, they did three way call with TASC, was told they would email reinstatement. Three weeks ago Called BCBS *****, once again did three way call with TASC, TASC said it was sent but would not give their email address it came from (against compny policy, but said they would send out in three to four days. Nov 9th called BCBS ***** still has not recieved, BCBS called my old employer, and they verified there showing I'm current and doesn't know what is going on at TASC, but they would try to call TASC. Did three way call with BCBS and TASC again, asked for supervisor, was told still not sent they we should not have been told it would be sent in 3 to 4 days but that it would be sent. I have made three payments ******* and as of today still no insurance. Im out of my meds, they are talking about coming and getting my oxygen and concentrator for non payment, there talking about coming and taking my non invasive vent I sleep with. I need my insurance and these people are going to let me die when I have paid and done my part. I need them to do there job. I am now looking at legal avenues as well

  

  Business Response

  Date: 11/20/2023

  Good Morning,

  TASC sent reinstatement requests to BCBS on 9/6 and again on 9/24.  We confirmed with BCBS that the coverage for Mr. ******* has been reinstated effective 9/1/2023.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC changed website providers and as a result our Cobra election packet has STILL not been sent to our employee almost a month later. I have 16 calls and 9 emails into TASC support over the last 3 weeks. Support requests say you will hear back in 1-2 days but my first request didnt get an answer for over 2 weeks. They keep saying they are backed up but we are dealing with government deadlines that must be met. Every rep at TASC gives us different information as to when it will be resolved. I need this terminated employee's Cobra election packet sent asap so we are not out of compliance...how does it take almost 4 weeks to send a letter? It's the one service we pay for and they are causing us hours of stress and headaches. The transition was handled horribly.

  

  Business Response

  Date: 11/17/2023

  Good Morning,

  TASC Emailed the ***** Election information to both parties on Tuesday November 14th.  Information was also mailed on the same day.  We apologize for the delay. We went through a migration to a new system and processing was suspended while this was occurring.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 11/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  H S
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC failed to notify us of a change in coverage (the provider of our dental and vision changed) and furthermore, a change in the premium amount. When the new, uncommunicated amount was not paid, they then illegally canceled our coverage for non payment. TASC admitted in phone conversations that a letter notifying us of the change was supposed to be auto generated and never was. We have been attempting to rectify this for 6+ weeks and pay the back premium, and have our illegally canceled coverage re-instated. We have sent in payment by check because we were locked out of the online payment portal and it was our only option. They say they need weeks to process the check payment. Our coverage was canceled in error due to TASC and they have been impossible to work with to rectify the situation. How this fraudulent company is still in operation is beyond me. We also had a nightmare even getting our health plans up and going when we first enrolled. Terrible company.

  

  Business Response

  Date: 11/14/2023

  Good Afternoon,

  TASC worked with Ms. Spurway's previous employer and the Dental Coverage and Vision Coverage has been reinstated.  We apologize for the delay in resolving this request.  We recently went through a migration of our COBRA Continuation to a new system and this delayed our processing.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been covered by TASC Cobra since 07/01/2023, including me (account holder) and my husband). On 9/14/23, my son was born, and I requested to add him to my coverage on 9/18/23. The coverage should have been retroactive to his birthday. I requested to end all coverages with an effective date of 9/30/23.I have three problems: 1) as of 11/6/23, my son has never been added to my insurance, which has been a severe complication in getting his first pediatrician appts covered, 2) I was overcharged per an email from a TASC resolution specialist. I requested a refund several weeks ago and it has not been processed. 3) I am still showing a balance due even though Im clearly paid through 9/30/23, which is when I requested to end the coverage.

  

  Business Response

  Date: 11/14/2023

  Good Morning,

  A TASC Resolution Specialist is working directly with Ms. ******* and the refund has been processed.  The Resolution Specialist is also working with the Insurance Carrier to get ********************** son added to the insurance.  We will follow-up with Ms. ******* once this is confirmed with the insurer.

  Please let us know if you need additional information.

  Thank you.
  

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned 26 at the end of August this year, so I signed up with TASC/COBRA (as was recommended by my mothers employer, as I was previously covered under her insurance) to continue my previous coverage with ********** Blue Shield (BCBS). I created a TASC account on 8/29/23, and on 09/12/23, I was finally allowed by TASC to pay my first premium. TASC told me that I would be retroactively covered by BCBS starting from the date of 09/1/23, as soon as my benefits were reinstated, and I paid on 09/12/23 with the understanding that it would take 2-4 weeks for TASC to reach out to BCBS to reinstate my benefits. I paid my second premium on 10/4/23, and despite having now paid for two months worth of coverage, I was without any coverage this whole time, and had to pay out of pocket for all my medications.I have been in contact with my BCBS representative, and they have not received any form of electronic communication from TASC in regards to reinstating my benefits in the past two months, despite me being told by TASC that TASC supposedly officially sent out electronic requests to reinstate my benefits on both 09/12/23 and 10/10/23. In multiple phone calls since these dates, TASC representatives would not verbally confirm to either myself or my BCBS representatives whether TASC has in fact been sending reinstatement email requests at all, to what email address they are sending these supposed emails, or if they are even sending these to BCBS.As it stands, BSBC has received no emails from TASC/COBRA about reinstating my benefits and my retroactive benefits, despite TASC claiming that it has sent out electronic requests for my benefits to be reinstated multiple times. I need the retroactive and future coverage I was promised. For further reference, my TASC ID number is: ************. The number for my current open case with BCBS (as they have been continuing for ask TASC for an email to reinstate my benefits for the past few weeks without success) is: *********.

  

  Business Response

  Date: 11/10/2023

  Good Morning,

  TASC sent multiple reinstatement requests to BCBS and received confirmation this week that Ms. *********** coverage has been reinstated.  Our first submission to BCBS was on 9/12.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in COBRA to keep my health insurance coverage for JUNE 2023 on TASC's website (required by my previous employer). The payment in the amount of $592.01 was received by TASC on **** 2, 2023. However, when my healthcare providers billed my insurance Regence BCBS, my insurance said my last day of coverage is May 31, 2023, and said I don't have coverage for **** 2023. Then I contacted TASC, and they told me that they'll work on getting my insurance reinstated, and told me that I would see the insurance coverage for **** in **** business days. But it's been MORE THAN A MONTH, and I contacted my insurance company multiple times, I also contacted TASC multiple times for this issue, but I still DON'T have Insurance coverage for **** 2023, which I already PAID FOR. I have several medical bills waiting to be paid, and I really need this issue to be solved ASAP. I'm questioning whether TASC has ever sent my payment to my insurance company or not. I paid for COBRA more than 4 months ago, why my insurance is still not reinstated. I just need TASC to reinstate my **************. If they can't do it, they need to at least refund my payment back.

  

  Business Response

  Date: 11/08/2023

  Good Afternoon,

  We have worked with Mr. ******'s former employer as the reinstatement request to the insurance carriers needs to come from them.  The former employer stated on 11/7/2023 that they would reach out to the insurers and we will EMail Mr. Renton once coverage has been reinstated.

  Please let us know if you need additional information.

  Thank you.