Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC is my prior employer's benefits administrator who manages the ***** services. Monthly premium paid in the amount of $1,441.80, cleared my account on 09/14/23, 10/04/23 and I am unsure if I should pay November's premium. I received an EOB from MetLife dental for a denied claim for inactive coverage as of 08/31/23 for my dependent's date of service 10/02/23. I logged into MetLife's portal and contacted MetLife for clarity, and indeed my coverage was no longer, as no notification received from TASC to reinstate my policy, per the MetLife representative. Contacted TASC on multiple occasions trying to resolve this dilemma and I have spoken with a couple of supervisors, initially **************, who put in an escalated WRF request to resend notifications for my (BCBS) Medical, (MetLife)Dental and (Humana)Vision carriers, as I advised her that I have upcoming appointments to avoid these backend issues. ****************** is the supervisor who I spoke with on 10/20/23 and he stated that "he called MetLife and was informed that my dependent's social security number was not on file and this is causing an issue,TASC is migrating to new system on 10/28/23, no longer had access to view or make any changes to my account and call back or log onto the portal after 10/28/23 to make the necessary changes" As of 10/30/23 my MetLife coverage is still inactive, I received an invoice from the dentist for date of service 10/02/23 in which is approaching 30 days past due. I the (subscriber) have an upcoming dental appointment next month. I hate to think that this company is collecting my money with no intention of advising my carriers to reinstate my coverage. Lastly, I desperately trying to resolve this issue, ******* is totally aware of this problem and trying to assist me by contacting TASC for verification, but no such luck, as no one answered the phone. Thank you for taking the time to assist. I need answers immediately.

  

  Business Response

  Date: 11/06/2023

  Good Afternoon,

  We have confirmed with the Medical and Dental insurers that Ms. ******' coverage has been reactivated and we have informed her.  We are still waiting to hear back from the Vision insurer and will inform Ms. ****** when that coverage is reactivated.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:10/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC mastercard has sent ******************************* at ************************************************************* a Debit mastercard application after she died 3 years ago. THis was highly traumatic for our family and there is nothing anywhere that would say she is alive, it is impossible to find this on line so assuming it is a scam. Please help in finding out if this place is real (TASC) and have them desist from sending us any more information or card applications thank you

  

  Business Response

  Date: 11/01/2023

  Good Morning,

  Ms. ******** had a balance on a Flexible Spending Account (FSA) that has been rolling over for several years and we were not notified that she had passed away.  We have updated her account as inactive and no new FSA Debit cards will be sent.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid premium for COBRA coverage on 10/1/2023. Payment cleared on 10/2/2023. I attempted to use my health insurance on 10/11/2023 and they said I do not have coverage. Called TASC on 10/11/2023. They claim they sent notification to BCBS on 10/3/2023 and said they will submit a ticket and resend notification on 10/11/2023 to reinstate benefits. They told me it could take 2-4 weeks. I called BCBS on 10/11/2023 and they said they never received any notification from TASC to reinstate benefits. I am starting to think TASC just took my money and have no intention of making sure my benefits get reinstated so I can use my health insurance.

  

  Business Response

  Date: 10/16/2023

  Good Morning,

  TASC has confirmed Ms. ******' health coverage has been reactivated. 

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 10/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC is the 3rd party company my former employer uses for COBRA coverage. For 6 weeks, I've been calling TASC (and my insurance company-PHP) every week and it is still not resolved even though my payment was processed weeks ago (9/17/23). I talked to TASC today (10/9) again and they stated the information to reinstate my insurance coverage was sent to PHP, however PHP has not and has NEVER received the paperwork from TASC so they/PHP are not able to reinstate my coverage. My second COBRA coverage payment is now pending through TASC and I'm VERY concerned I will still not be reinstated. Please, anything you can do to have my coverage reinstated would be appreciated. It should not take this long to get reinstated. I'm expected to pay bills timely, shouldn't companies be held to the same standard to reinstate coverage when all paperwork and payment(s) has been submitted? TASC will not tell me where they are sending the paperwork (only that it's being sent). I informed them that it seems that it needs to be submitted to a specific department (enrollment) but they will not verify that is where it's going. I've left messages with my former HR contact as well and am not getting a response there either. I don't know what else to do and am beyond my limit on this. I'm very nervous and stressed that I'm going to get stuck paying 100% of these medical bills because TASC is NOT doing what they are hired to do.If I would have known how unpleasant and not friendly this process was, I would have went without coverage (which technically I'm doing now anyway, while being out over $700). Please help expedite this. A person shouldn't have to stress about this when they've done what they were supposed to while going through health issues as it is. I'd love a credit of the payments but really all I want is my coverage reinstated (retroactive to the dates it should be) as I've paid for it to be done. Thank you.

  

  Business Response

  Date: 10/16/2023

  Good Morning,

  TASC contacted **************** former employer and confirmed her coverage is now ************** three plans elected.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 10/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **********
  

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a benefits broker, my company represents clients to market providing them the best solution possible. I worked with a client, who is based out of ********, to help them solidify an HRA product to complement their group medical plan. The sales representative clearly explained the value of the product and TASC's role in delivery of the solution, but when it was passed along to implementation, that is where all the problems began. The implementation team did not clearly explain the various components of how the plan document was going to be established. Instead of funding a small percentage of the monthly amount, the client was pushed to fund 100% of the potential claims (this is something that NEVER happens). The client was on the hook to fund nearly $60,000 per month toward their HRA. After the year ended, TASC reconciled the plan utilizing the 90 days the original document required. The plan reconciliation was completed on 9/26 and the funds have still not been returned to the client. TASC has held onto nearly $400k of the clients money since 9/26. Multiple representatives have said different things about the whereabouts of the funds. Until we met with *****, our resolutions specialist, no one took any sort of accountability. Multiple representatives helped put their hands on the process and then without any warning, were out of office. The client and my expectations were never being met and we were being misinformed on the whereabouts of nearly $400,000. We still don't have resolution and it is unacceptable for the client to not know where their funds are.

  

  Business Response

  Date: 10/12/2023

  Good Morning,

  A TASC Resolution Specialist is working directly with Mr. Shetsen and a large wire transfer to his client was initiated last night.  We have also substantially reduced the monthly funding amount going forward.  If Mr. Shetsen needs any additional assistance, he should work directly with the Resolution Specialist.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deductible numbers changed without telling me, never got a letter in the mail, a text, an email, they just completely changed my plan without me knowing or selecting it mid year in august. 6 weeks of calls and everycall leads to them coming up with a different reason for the deductible change but no one solving the problem. Yesterday I was told you put me on a family plan instead of the individual plan i have been on for over a year. Today she said no thats not it but don't know what the problem is. all calls are recorded so listen to my weekly calls that last hours the last 6 weeks of no one doing anything. No one can explain why my deductible changed without me knowing or you notifying me. You changed my plan or did something without telling me.

  

  Business Response

  Date: 10/11/2023

  Good Afternoon,

  We worked with Ms. **********'s previous employer as their insurance plans renewed/changed on September 1, 2023.  An open enrollment packet ws mailed to Ms. ********** on July 30th by her previous employer that contained the information related to the plan changes and new rates.  Anyone continuing insurance under COBRA will experience plan/rate changes as they occur at their previuos employer.  TASC does not change any of the plan coverages or rates until we are informed from the client that their plans are changing.

  Ms. **********'s previous employer stated they received an Email from her regarding her choices and our information appears correct for September 1st.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC is the administrator of HSAs for employees of Pathward. I am an employee at Pathward and have an HSA account with TASC. In March 2023, I submitted a request to TASC for excess contribution distribution since I had over-contributed to my HSA in 2022. TASC was unable to process my request initially because they had incorrectly accounted for my contributions. Once TASC corrected that issue, they were able to complete my request for an excess contribution distribution. However, they are unable to produce the required IRS documentation (Form ****) to reflect the excess contribution distribution. My company's ************************* and I have been working with TASC to address this issue for the past four months to no avail. Who is responsible for regulating and auditing companies like TASC? Regards, *********************

  

  Business Response

  Date: 10/11/2023

  Good Afternoon,

  We sent Mr. ****** a corrected tax form today and heard back that this is what he needed.  We apologize for the delay.  Our software used to create these forms would not allow a second to be created and we had to pull in another resource to produce the document.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer uses TASC to manage/administer our Flexible Spending Account. Randomly, they will ask that we submit a receipt for expenses that were paid for. If you don't submit the receipt, they will deactivate your card. So, I submitted a receipt upon request, but was told the receipt was not descriptive enough. And, from then I contacted my doctor and requested an itemized receipt, then uploaded that receipt in my account. But, my account was never activated. It has been 2 weeks, and every time I try to use my card it does not work. I've called every day for 2 weeks, and customer service says they will fix the problem, but my card stays deactivated. My money is in this account, but I cannot use the funds. I've never had this problem before and now I'm nervous about it because no one seems to be able to help, and there is no one I can call to complain. I've spoken to supervisors there, who also tell me they will fix the problem...but to date my card remains inactive. The amount of the receipt in question is $51.00. The itemized statement is in the account. I receive emails every single day telling me my trouble ticket is complete and it's not. It's weird and troubling.

  

  Business Response

  Date: 09/28/2023

  Good Morning,

  TASC is working directly with Ms. ***** to resolve this particular transaction.  The receipts have not matched the expense and we will obtain repayment from her which will open the Medical FSA card back up for use.  Certain transactions on the Medical FSA Card will require substantiation (receipts) that match the expense and we will work with Ms. ***** to resolve this transaction and inform her on how to manage future requests for receipts.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to the BBB for intervening, otherwise I do not think I would have been able to resolve this issue. TASC customer service reps could not provide the proper explanation to me after 3 whole weeks of "back & forth". ******* that contacted me via BBB's forum, gave further explanation as to why my card keeps being declined. I now know what needs to be done to get a resolution. Thank you BBB!
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:09/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have elected and have been making timely payments to TASC for COBRA for July, August, and September. Horizon BCBS and Delta Dental both confirmed that they didn't receive reinstatement notifications from TASC. I had contacted TASC on a number of occasions and they keep saying that they had sent out the notices but will resend them again. They could not validate the dates and confirm that the notices were in fact sent out. Based on all the complaints that I am reading here, it looks like there are/were a lot of folks with the same issues. Please help.

  

  Business Response

  Date: 09/19/2023

  Good Morning,

  TASC received ****************** initial premium payment on 7/31/2023 and sent reinstatement notifications to Horizon BCBS, CVS Caremark Pharmacy and Delta Dental the same day, 7/31/2023. TASC re-sent the notifications again on 9/15/2023 and Horizon BCBS and CVS Caremark Pharmacy have confirmed ACTIVE coverage effective 7/1/2023. Delta Dental has yet to confirm continuation of coverage as of 9/19/2023. Although Delta Dental advised their processing time of 5-7 business days, TASC sent another reinstatement notification today, 9/19/2023 and is waiting for the carrier to confirm coverage is active.

  TASC has update ************** of the above and will notify him as soon as Delta Dental responds.

  We advise ************** to check with Horizon BCBS and CVS Caremark Pharmacy to confirm coverage.

  Please let us know if you need additional information.

  Thank you

   

   

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking refund of a monthly healthcare premium paid to TASC. I was paying monthly premiums for healthcare coverage to TASC for Cobra Coverage (they were the third party administrator). In early June 2023, I paid the monthly premium of ******* for July 2023 coverage. I requested the coverage be cancelled on June 30, 2023 and received a letter reflecting that coverage was cancelled on June 30, 2023. I did not receive a refund of the July 2023 premium that was paid by mid July and called to find out when the refund would be forthcoming. I was told it was mailed on July 7, 2023. Since that time, whenever I call I get the same response. It is now September 9, 2023 and I have yet to receive a refund. I am requesting a refund of the premium that was paid for July 2023 coverage.

  

  Business Response

  Date: 09/12/2023

  Good Afternoon,

  TASC reviewed Mr. ********* case and two checks were sent to an old address.  We have stopped payment on those checks and sent a refund of $2,252.93 via overnight mail. Our tracking information shows the check was signed for this morning.

  Please let us know if you need additional information.

  Thank you.