Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TASC flexible spending account card was hacked on 10/20/2022 and used to make unauthorized purchases totaling $384.99. I cancelled the card as soon as I was aware of the situation on 10/24/2022 and filed a "Transaction Dispute Form" on 10/26/2022. I mailed this form in and never heard anything so I called and was instructed to resubmit via email, which I did on 12/2/2022. I received a letter via **** dated 12/6/2022 that I was being issued a "provisional credit to your account on 12/6/2022, for the amount in question, totaling $384.99" On 12/07/2022 $55.00 was credited back to my account. I called on 12/21/2022 to find out why the entire amount was not credited back. I was transferred to a supervisor who put me on hold for 40 minutes to speak with a "senior manager" and was told the senior manager had made notes on the account and the remainder of the credit should be in my account "most probably by the end of the week." The money still has not been credited back to me as of 1/3/2023. I called again on1/3/2022 and no one can tell me why the credit has not been applied, only that it is being processed.

  

  Business Response

  Date: 01/09/2023

  Good Morning,

  The full refund of $384.99 was issued to **************** on January 3rd to her MyCASH account on her TASC Debit Card.  The $55 refund that occurred earlier (12/7) was refunded directly from the Merchant which is why it showed up sooner than the rest of the credits.  The full amount was credited as of January 3rd.

  TASC apologizes for the confusion as our ******** Care Agent and Supervisor were trying to determine why the $55 showed up independent of the full amount requested.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** funds were taken from my pay during the year 2022 without my consent and I was not notified that I even had these funds until December 16, at which point there was nothing to do with the funds because the *** card covered nothing but condoms. This is a giant scam and my money was literally stolen from me. I want my money back. $341.18. I want every ***** returned to me.

  

  Business Response

  Date: 01/05/2023

  Good Afternoon,

  The only funds TASC had for Mr. ******** Medical *** account were from 2021. No funds were received for 2022.  The time period to submit claims for the 2021 plan year has past and the *** balance is forfeited per IRS regulations.

  TASC does not have the authority to take funds from someone's paycheck. Payroll deductions are handled by his employer and Mr. ****** will need to talk to them regarding this matter.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:01/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to TASC to help us with some year-end financial reporting. As soon as we signed to work with them, they immediately became significantly less helpful. We would be told one thing before we signed, then the situation changed immediately after. We had a contract for ONLY 2021 and 2022, and despite this, they immediately sent us an invoice for ************************************************************************************************** this organization to address this issue and get the invoice rescinded, but they refuse, despite repeatedly showing them the signed agreement. This company continues to act in an unprofessional and unethical manner. I will not sign any further documents with an company that has acted, and continues to act in bad faith.

  

  Business Response

  Date: 01/19/2023

  Good Morning,

  We apologize for the late response.  I copied the response to our team on 1/9 and I must have hit the Cancel button rather than the Proceed button on the case.  

  Response:

  
  TASC automatically renews clients unless a cancellation form is submitted.  We did not receive a cancellation form from this client even after asking several times for them to submit one.  TASC has cancelled the 2023 invoice and this should remedy this request.

  
  Please let us know if you need additional information.

  
  Thank you.
  

   

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was taken out of my paycheck for TASC to administer my FSA. Several times, my card was declined for MD Office Visits and pharmacy copays. When I would call, they would tell me their system was under going upgrades and reviewing accounts. My employer had to get involved the first time, but has since switched to a new company. So as soon as I found out we were using a new company, I submitted receipts for medical bills I paid out of pocket for. That was on November 3rd, but they have been in a pending status. Again, I have called, nearly two months later, and was told they are doing system upgrades and working with my employer to rectify accounts. I contacted my HR Department and they were unaware of any reconciliation of accounts or system upgrades. Mind you, the system did not seem to have a problem with accepting money into the accounts from my paycheck during these system upgrades, just did not pay the claims. I have $421.68 charges that have been declined and $258.98 remaining in the account. In addition to that, I submitted additional bills that I had paid out of pocket for. I would like my money returned to me for these services I paid for out of pocket.

  

  Business Response

  Date: 12/27/2022

  Good Afternoon,

  Ms. ********** employer canceled their Flexible Spending Plans with TASC on 9/30/2022. She will need to work with her employer on how to handle reimbursements going forward.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 01/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Although it is a true statement that my employee switched to a new FSA provider for this coming year due to numerous issues with this provider, the new FSA administrator will only cover medical expenses for any expenses accrued from the start date of their assuming responsibility for my healthcare expenses.  They will not reimburse me for expenses that are the responsibility of the previous FSA provider.  Therefore, my employer has no legal standing to direct them to reimburse me for healthcare expenses accrued while TASC received the direct deposits from my payroll.  
  
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 01/05/2023

  Good Afternoon,

  Mr. ********** employer will need to contact TASC to determine how claims are to be handled past 9/30/2022..  The plan is on Hold and with the employer being the contract holder, they will need to work with TASC to handle any balances past 9/30/2022.

  Please let us know if you need any additional information.

  Thank you.

• Initial Complaint

  Date:12/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last day of employment with my previous employer was 7/1/22. The TASC plan year ended 6/30/22. On 12/15/22, I spent 2 hours and 7 minutes speaking with 3 different TASC reps: ********* an unnamed female, and "************" They gave conflicting information regarding the balance and availability of funds in my FSA accounts, and refused to provide proof supporting the validity of their claims. To further invalidate their claims and highlight the unethical practices, all balance and account summary information for my FSA accounts from 2019-2022 were immediately removed, and replaced with a $0 balance and no transactions available message. I have included documentation showing the balances of my account on 12/15/22 before, then after and my phone call with TASC.Upon realizing that these TASC representatives were engaging in unethical practices and I would need to proceed via documented correspondence, the 3rd rep who refused to identify himself beyond "**********," stated "TASC does not communicate with clients via email, only through phone calls," and refused to provide me with the name or contact information of someone else who could assist me further. He stated the last correspondence from TASC was 6/30/22. "**********" refused to acknowledge the email read by the previous rep allegedly sent from TASC on 7/5/22 (detailed in attached doc). ********** stated there was no record of TASC calling or emailing me after 6/30/22, as it was in violation of their policy to contact terminated customers. When I requested the name of the rep who transferred me to verify the email supposedly sent on 7/5/22, ********** initially said he could access her name, on the screen, then said he could, but refused to do so. ************ stated that these and additionally detailed claims were backed by IRS regulations for P969, though upon researching, his statements, refusal to provide identifying information, and misrepresentation of policies were in direct violation of these program guidelines.

  

  Business Response

  Date: 12/21/2022

  Good Afternoon,

  Ms. ********** *** plan was to run from 7/1/2022 through 8/31/2023 and since her employment ended on 7/1/2022 there is no balance to work from for any claims for this plan year.  It appears Ms. ******** was originally enrolled for the 7/1/2022 plan and later cancelled due to her employment ending.  This is why it looked like there were funds available.  She would not have had any payroll deductions taken after 7/1/2022 to create a balance in the *** plans.

  Please let us know if you need any additional information.

  Thanks

  Customer Answer

  Date: 12/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The attached screenshots taken on Dec 15 2022 during my conversation with TASC representatives taken sho withdrawals were made for both dependent care and health FSA accounts on July 6 2022 and July 14 2022 respectively, and shows the balances available in both accounts. This information was acknowledged and confirmed by the first two representatives. When the 3rd TASC Representative ********** joined the call, he gave opposing information from the person before him, and refuse to give me her name to verify these previously confirmed balances and correspondence from TASC. Upon terminating the phone call, my TASC account had been modified, and all previously balances that were there 2 hours prior were deleted.

   

  I am still waiting for a refund on the balance that 3 TASC representatives verified and ensured I was eligible to receive.

  I am also waiting for a response as to how TASC will rectify the various errors on TASC's part by allowing the 3rd person I was transferred to on this date to negate the information provided by all previous TASC representatives, with no additional information on who he was, his ability to speak on the matter, and his refusal to provide any further contact information. His lie stating that task does not do business via email and only by phone has created an extremely inconvenient situation where I am now having to seek assistance through the BBB when a direct email or phone call should have sufficed.
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 01/05/2023

  Good Afternoon,

  TASC contacted Ms. ********** employer and was able to confirm that payroll deductions were taken after July 1, 2022 even though her Medical and ************** FSA Plans were cancelled on July 1, 2022.  TASC returned these funds to the employer and they will be refunding Ms. ******** directly through the payroll process.  Ms. ******** does not need to send TASC anything and work with her employer.

  Please let us know if you need additional information.

  Thank you

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TASC account closed in Dec 2021. But the hospital issued a refund to this closed account after one year later, on Dec 02, 2022 for service in 2021. I talked with the TASC agent and was told that i can not use or take back this money because it's a closed account. How is it possible? Does TASC receive money in a closed account? Whose money is it now? They told me that this money would be transferred to my previous employer's account. But this is my money! I paid from my paycheck. What was I supposed to do to not lose this money? There should be other ways to use it for medical expenses or take money back after tax deduction. I don't believe people lose their money like this. Please help!

  

  Business Response

  Date: 12/20/2022

  Good Afternoon,

  We reviewed Sainsuvd's Flexible Spending Account (FSA) and confirmed that a claim payment made on 9/21/2021 was reversed by the service provider and the refund went back into Sainsuvd's FSA account.  Unfortunately that account is now closed and no additional claims can be paid from it.  Since no new claims can be filed, any balances are refunded to the plan sponsor.  Since Sainsuvd is no longer employed at this company we cannot determine a way to get this reprocessed for payment and still meet IRS requirements.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of transaction declined are 3/8/22, 3/16/22, 3/30/22, 4/6/22, 4/26/22, 7/19/22, 7/22/22, 11/14/22.The business was paid $1894.00.The business committed that I could use the card for any eligible out-of-pocket medical expense. The nature of the complaint is that I'm trying to pay for a service (massage therapy) that my doctor has advised will benefit my recovery from neck surgery (consisting of decompression and fusion) which is installing a metal cage inside my neck and reducing the pain that I'm constantly in. The business asked me for a doctor's note. I provided it. The business then asked me to have my doctor fill out a Letter of Medical Necessity. I provided it. They then asked for me to have my doctor provide me with the diagnosis or specific medication condition or injury and why massage therapy is needed. I provided them with all the notes the doctor took through my visits with him prior to surgery and after. This business is still refusing to pay for the massage therapy to help me with recovery and pain. The account number is **************

  

  Business Response

  Date: 12/15/2022

  Good Afternoon,

  Massage Therapy is only covered under a Medical Flexible Spending Account if there is a letter of Medical Necessity (****) on file.  The **** must be submitted prior to the expenses being incurred and include the diagnosis along with the # of visits approved by the Doctor.  In most of the cases mentioned by Mr. ********, the **** came in after the claims were denied.

  In looking at *********************** *** plan for 2022, there is only a balance of $0.05 remaining so it does not appear anything needs to happen for 2022.  If ******************** is enrolling in the *** in 2023 for massage Therapy, we highly recommend he send in an updated **** prior to submitting any new claims.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has denied legitimate medical expenses covered under my HRA plan agreement on numerous occasions, requesting verification that is arguably not required at all.The most recent violations include a (1) medical office visit (2) reimbursement for CPAP supplies (3) legitimate medical expenses, radiology copays. (1) For the medical office visit, they requested a letter of medical necessity. This should never have been requested, but I did comply and provided them with this letter. They continue to deny the office visit claim, claiming the letter is difficult to read. This is demonstrably false, it is not that difficult to read. (2) They previously approved CPAP supplies with an invoice that they requested and I provided. Buying the same supplies this time and submitting the same exact invoice as I did with the first purchase, they have denied it. Before stating she needed more information from the "support team" the representative claimed I needed a statement of benefits. This is false. This purchase did not use insurance. (3) Denied my wife's radiology copays, another benefit explicitly mentioned in their list of reimbursable medical expenses. Spent 50 minutes on hold and talking to support, they "will submit a support ticket that takes **** business days" to resolve. They are behaving in a disingenuous manner to deny legitimate medical expense claims. No one should have to go through this. I will continue to fight them on principle alone, and if this forum does not work, my lawyer will.

  

  Business Response

  Date: 12/14/2022

  Good Afternoon,

  Mr. ************** is enrolled in a Health Reimbursement Arrangement (HRA) plan sponsored by his employer.  The plan is setup to only cover deductible expenses related to his medical plan.  For claims to pay, Mr. Del ***** should be submitting manual online claims along with the Explanation of Benefits (EOB) showing the expense was first processed through his health insurance and the amount he is claiming is the amount applied to his deductible.  This is the only expense type that is eligible for reimbursement under this plan and it does require an EOB to confirm deductible amounts.

  TASC will continue to request the proper documentation needed to assure we are only paying for the eligible expense of Medical deductibles.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The response mischaracterizes the nature of an HRA and is at odds with the documentation provided by TASC. There are multiple inaccurate and highly misleading statements made in the response, many of which suggest an intentionality that is truly dumbfounding. This is an underhanded attempt to avoid payment. 

  First, and before getting into any details, per the written agreement from TASC, "Use your TASC card to pay for eligible benefit expenses at the point of purchase, eliminating the need to submit reimbursement requests later." The TASC transactions in question were approved. And yet I am being asked to provide documentation. It's as simple as that.  If the company sticks by what they have said in their response, then they are engaged in false advertising and additional complaints perhaps in a courtroom can be expected. 

  Their response is also at odds with what they have requested of me previously, fitting with my assertion that they change what evidence they will accept or require nearly every time I submit a request for reimbursement. They outright denied claim #3 (see original complaint) without asking for any supporting documentation.  They also denied #2 (physician office visit) AFTER requesting a letter of medical necessity.  

  As a physician, why an HRA company feels it is entitled to the medical plan of a patient is beyond me, BUT I COMPLIED WITH THIS REQUEST.  The reimbursement was still denied.  I submitted the documentation you requested, and you denied the expense without stating a reason.  

  Per our agreement, CPAP supplies are an eligible medical expense that they have previously approved.  Now, as above, they trying to change the rules again and state that I must provide documentation from the insurance company.  I have not purchased the eligible CPAP equipment through insurance so such documentation does not exist. 

  The reason for this complaint overall is that this company knows exactly what it is doing: Holding on to money that is not theirs.  I am a partner in this practice and these are my pre-tax dollars.  The expenses are eligible and at every step I have provided the documentation requested.  Now they are asking for different documentation.  This is at odds with the agreement made with them when we set these accounts up, and at odds with what they advertise.  

  ]
  
  Regards,
  
  ************************** Del *****

  

  Business Response

  Date: 12/21/2022

  Good Afternoon,

  Attached is the Summary Plan Description document which shows that only Medical Deductible expenses are covered under this Health Reimbursement Arrangement (HRA) plan.  This is not an FSA plan where most out of pocket medical expenses are eligible.  The TASC card has limitations on how it can be used with this type of benefit which will require TASC to requests an Explanation of Benefits to confirm the expense was covered by the primary medical insurance and the out of pocket cost was due to being applied to the deductible.  We recommend that Mr. Del ***** only submit manual claims using the *** as an attachment to eliminate complications going forward.

  We agree that we should not have requested a letter of medical necessity for any claim and apologize for that processing error.  We should only be requesting an *** for documentation.

  Please let us know if you need any additional information.

  Thank you.

• Initial Complaint

  Date:11/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a new administrator to TASC, I reached out and asked for training on how to onboard new employees. My initial point of contact, ***************************, refused to answer my questions via email and I was set up with a screen share training with ******************************************* instructed me incorrectly in how to set up new employees in the TASC system, resulting in significant delays in onboarding new employees. The incorrect instruction also caused my company to submit an excessive amount of money into employee accounts. Additionally, the TASC system allowed an unauthorized charge to a personal account that caused the account to go into a negative balance, further impacting that employees access to their benefit for over a month. Their resolution team (*****************************, *******************************, *************************) failed to offer reasonable solutions and caused us to incur significant time and cost in just attempting to solve the issues. The company has failed to provide the service as promised and we would like to cancel our contract with out the excessive cancellation fees that TASC charges.

  

  Business Response

  Date: 12/06/2022

  Good Morning,

  Ms. ************************* is working with a TASC Resolution Specialist since November 21st regarding her request and we are awaiting an official cancellation form from Ms. **************************  Once that is submitted, the request will be reviewed and the Resolution Specialist will work directly with Ms. ************************* on the rest of her request.  Since the plan is not cancelled, there or no cancellation fees at this time.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The TASC team has not been forthcoming with information and has not confirmed they will waive the excessive cancellation fees, therefor we request PRIOR clear approval of this before we engage directly with them and submit our cancellation.
  
  Regards,
  
  ****************************************

  

  Business Response

  Date: 12/13/2022

  Good Morning,

  ***************************** will need to continue working with our Resolution Specialist.  The contract signed by the client includes a clause stating TASC has the right to correct any issues.  The Resolution Specialist will work through the issues and then determine if any fees should be waived.

  Please let us know if you need any additional information.

  Thank you

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a HRA account with TASC set up by me employer, to cover second $1000 of $2000 deductible of my health insurance plan. I left my company recently, so they closed my account and their online system stopped properly working for me (I can log in but I can't submit claims). I am still trying to get reimbursed for a claim (for $572.85) that happened during the time when I was still with my company (08/10/22) but they make it very difficult for no reason. First, I can't submit a reimbursement request online: the system doesn't allow me to do it. I called them and they sent me a form to print out and mail to them which I did. Now they denied this claim because "Upon checking, you have submitted a request for reimbursement for $572.85 that was denied due to the reason of *** required. For submitting a request for reimbursement for HRA benefits, it needs to be an *** should always attach as a verification document. Please resubmit a new claim with the *** attached." Nowhere on the form it is specified that I needed to submit *** and of course the person on the phone also didn't mention it. Now I have to print out the form again and mail it again. This is ridiculous - I am traveling for holidays and I am unable to send it by their "deadline" for submitting claims - November 29. I request that instead of simply denying my claim, they provide me with am email to send *** document - this will be easier for everyone. They are making it difficult on purpose so that I give up and they can keep my money, so if it happens I am going to bring them to the court.

  

  Business Response

  Date: 11/28/2022

  Good Morning,

  TASC received the *** from Ms. Vinogradova on 11/23/2022 and TASC processed and paid her HRA claim on 11/24/2022.  Her HRA account now shows a $0 balance.

  Please let us know if you need additional information.

  Thank you.