Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order(Order No: **********) for instore pick up as Im mostly at work and did not want to run the risk of my package being stolen. I came in today Saturday 04/26/25 to the Kohls in ********, ** at around 10:15am and went to the Spot my package wouldve been located in only to find an empty box. I went to the **************** Desk, 2 representatives assisted me in looking for it and they can back empty handed. During that time the app tagged it as picked up but the 2 male representatives and 1 female representative behind the desk know I did not pick up my package. I got a refund for my order, however, I told them I would like to replace the same order for the same price but this time have it shipped to me directly but they advised for price adjustment I needed to contact ****************.I called **************** ************** to order a replacement order of the package that was lost in store at Kohls Alhambra, ** and to my surprise, the male representative I spoke with refused and said the only thing he can do is give me 15% coupon for a future order. Shame on you Kohls! You lost my package and you dont want to assist me with a replacement order with a price adjustment of what I originally paid as now the item is $8 dollars more expensive and for less than $10 you refused a price adjustment.

  

  Business Response

  Date: 04/28/2025

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 9441 has been refunded on 4/27/2025 and an additional $10 Courtesy ****** Cash Coupon was emailed today to cover the $8 pricing difference mentioned in this Complaint.

   

  Thank you,

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The price is now $95. Saturday was $85 and now your own website increased it to $95. I originally paid for the shoes for $76. You are now requiring me to pay $20 more. Also, I want these shipped to me. I ordered in store pick up and the order was lost/stolen on your watch under your noses! So, I dont trust in store pick up. Lastly, please look at the cameras, find out what happened. This was a huge inconvenience! It was pouring on Saturday, I made the effort to pick up my shoes and the only thing I walked out of Kohls with was a bad cold and high blood pressure because of the shock!

  In conclusion, to resolve this, I am seeking:

  1. Replacement order paying the same exact price I paid. Even with the $10 kohls cash sent today, I am still $10 short as you increased your price $20 more.

  2. Ship shoes to me.

  3. Really investigate and get to the bottom of this. I am not seeking answers for me, I am seeking answers for Kohls to change the pick up policy to prevent this from happening to any other customer. This is unacceptable!

  Regards,
  
  **** *****

  

  Business Response

  Date: 04/29/2025

  We regret the frustration caused.  As we are unable to replace the order for the customer, today we have emailed a $95 ****** Cash Coupon to cover the shoes on a new order.  We have sent Coaching Opportunities to the store to help with customer's picking up the correct items that they ordered.

   

  Thank you,

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mattress topper 9 days ago. I wasnt sure how my back would do with it. The website is extremely reassuring about returns. It states that these can be returned and if you dont have a receipt, they can look up your purchase if it was made with a card. My husband threw the box out. I checked online and it states that this is ok as long as you have the item number and proof of purchase. I stuffed this huge mattress topper into a big black leaf bag because thats the only thing it would fit in. I hauled ot in and was immediately met my the customer service lady with a no. I explained that the policy states that these can be returned and it was bought 9 days ago. The manager couldnt have been any more condescending, unfriendly, and unhelpful. She said they would not take it back and they couldnt look up my purchases. I hauled that huge thing out and called corporate for some assistance. I was on hold for ************************************************************************************************ the managers number. I dont want to talk to her again. That already didnt work. I need someone above her to honor the return policy that is written online. I want my item returned and refunded as the policy states.

  

  Business Response

  Date: 04/28/2025

  We apologize for our customer's experience. A refund has been initiated for the purchase made on 4/16/25 for the mattress topper. The return will reflect on the customer's ****** Card billing statement. Our customer may dispose of the item as they see fit.

  Customer Answer

  Date: 04/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to place an order. Items showed a price of $14.99 but said with code they were $8.99. Yet when I placed them"in my online cart", they camer up $14.99. I couldn't find a code. I tried chatting. And of course, the agent kept repeating the questions and disrepecting my time. After she kept giving me misinformation, she referred me to call. I don't have time to sit and chat and call to place an order.

  

  Business Response

  Date: 04/29/2025

  
  We apologize for our customers experience. The customer may place an order for two pair of Sonoma Goods For Life Cressida Womens Sandals and send the order number to us. We will be happy to accommodate the price difference and shipping.
  

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It was for THREE pairs.  ****** does not address the error.  In fact, it still shows today that I have a 40% off coupon in my account.  Like millions of others, I won't be shopping any longer at ******.  Their customer service is awful, their promos are misleading and the prices are way too high.  I don't have the time to waste nor money to burn by shopping at *************

   

  Keep your sandals.  I will go to ******
  
  Regards,
  
  ****** Maggie ***********

  

  Business Response

  Date: 04/30/2025

  We apologize to our customer. The image attached to the complaint does reflect three pairs of sandals. The sandals are on sale today for $11.99 and are coupon eligible. If an order is placed today with the 40% coupon, the product will be less than the previous sale price of $8.99. We will be happy to accommodate the shipping.
  

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to address a rebate error that has not been resolved, despite multiple attempts to contact Kohls Rebate Center and a clear qualification under the rebates terms.Summary of Issue: Promotion Name: Toastmaster $12 DAT Rebate Order Number: ********** Purchase Date: November 28, 2024 Status Returned: Invalid Outside of purchase date range Rebate Tracking Number: ********** This response is factually incorrect. According to the official rebate form, purchases made between November 24 and November 29, 2024 are eligible. My order was placed on November 28, well within this window. All required materials were submitted correctly and on time.Previous Contact:I contacted the rebate center regarding this issue. They acknowledged it and stated they would escalate the matter. However, over 10 business days have passed, and I have received no follow-up or ************* Position:This was a qualified purchase made specifically during a rebate promotion window. Had I known I would not receive the rebate, I would not have made the purchase. This is not a consumer error, and denying the rebate based on an incorrect date ruling is both misleading and unfair.Request for Resolution: Immediate approval and processing of my $12 rebate ***** card or check) Written explanation and correction of the false invalidation Assurance that this issue will not affect other eligible customers I am also submitting this complaint to the Better Business Bureau if no resolution is provided promptly.Sincerely,Yinning *** **************************************************************************************** ************ ********************

  

  Business Response

  Date: 04/28/2025

  We apologize for our customer's experience with not receiving their rebate. Our records show that a new $12 Toastmaster rebate (tracking **********) was recently mailed to our customer. Please allow to 4 to 6 weeks for the rebate to arrive.
  
  

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Yinning ***
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be aware that Kohls now uses TRE as of 4/8/25. This third party system declined to accept my return. I had the receipt and it was within the policy time frame. It was a new, unused item with tags. I do not make returns without receipt, ever. I do not return worn or used items, ever. Associates are trained to process one return at a time, so it makes my returns look excessive. This was never an issue, but now there are return limits in this new hidden return policy. No one knows what these limits are. The associates did not even know anything about it. It does not matter if you buy often. Its not a ratio, just an arbitrary limit thought up by a remote computer that bans you from returns for an unknown amount of time. I am not part of a criminal gang they say they are trying to prevent, but I am being treated as a criminal. I would understand non-receipted returns or used, worn items, but this isnt it. I am one person buying for a family of 5 that cant be trucked to the store every time someone needs a new shirt. Contacting TRE gets you outsourced customer service that only offers you a report of your transactions and theres no apparent appeal process, which would have to go through Kohls, because theres nothing we can do. Good customers are being swept up by ********************** pitch from its new CEO to protect its bottom line from bankruptcy. Telling customers they now cant return items isnt the way to increase sales, rather means that they wont be buying.

  

  Business Response

  Date: 04/29/2025

  We regret our customers disappointment. A new policy is in place for return activity. If a customer receives a receipt with a return warning or return decline, they may use the contact information listed on the receipt to obtain additional information. In addition to calling, a customer may go online at *********************************************;
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a refund on some ****** purchases. I have some in-store purchases and some online purchases. There is a 180 day return policy. Some of the items were reduced after my initial purchase. I called customer service at ************ to inquire on a price adjustment and was made aware that I would have to reorder the items and go in store to return the previously ordered items. This also applies to in store purchases. I would have to return the item and repurchase it. I am currently trying to return items with a valid receipt but my returns are being declined. I've called customer service to inquire on why my refunds are being denied. I've called ************************** regarding my online orders as well. Both say that I should be able to get refund in store. I went to store #**** on 4/11/25 to return some items and it was denied. I called ************************** and there was a back and forth with customer service and the manager (on my phone) on who should process the refund. The agent stated that the store should create ticket to process the refund but the manager stated that that was incorrect. The store has never had to create a ticket to process a return. I also went to store #****. The void receipt shows an analysis of transactions by the retail equation. I called the number on the receipt ************ and was told that I would have to wait another 180 days. My receipt will be expired by then. It is urgent that I get a refund now. ****** needs to honor their refund policy. I had to reorder items because I couldn't get a price adjustment, and if an item doesn't fit, I should be able to return it. I've seen nothing on the refund policy that states your refunds are monitored. The back of the receipt say, "Yes, returns are easy!" Please make this easy!

  

  Business Response

  Date: 04/28/2025

  The Kohls Return Policy allows you to return most merchandise purchased in-store and ************************** for up to 90 days after the original purchase date for non-Kohls Card transactions and 120 days after the original purchase date for Kohls Card transactions, with or without receipt except for the following items which are subject to the noted restrictions and require either a valid ****** receipt or ****** account look-up. Premium electronics and watches must be returned within 30 days of purchase with the original packaging and a valid receipt or account lookup.

  If there is an item that you are attempting to return, please provide the receipt information, that includes the date of purchase and the transaction information (store, register,transaction number separated by backslashes, and will review further. This information is located at the top of the receipt. 

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Per your response, I went to ****** store #**** in ************, ** on 4/28/25 to return items, but the transaction was denied again. All of the items were either purchased in February 2025 or March 2025 as shown on the attached receipt details. I had to separate the receipt into 5 pages. Please honor your refund policy and issue a refund to my account, or I will also accept a check. Please see the attached receipt. I am prepared to take the items back to the store for inspection and leave them once the refund has been processed. I can call customer service when I arrive so that the store can confirm receipt of the items with customer service.

  
  Regards,
  
  ******* **********

  

  Business Response

  Date: 05/07/2025

  Upon review, we found the customers receipt indicates the return was not completed due to a new policy in place for return activity. When a customer receives a receipt with a return warning or return decline, they can use the contact information listed on the bottom of the receipt to obtain additional information. Our customer has the option to file a dispute with TRE (The Retail Equation) by calling **************, and we will review the dispute received from TRE.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just wanted to reach out to express my disappointment on your hiring process and unprofessional staff members and manager at your Khols location in ******, **. My name is Zahniya ****** and I completed an online application to become a sales associate. I was scheduled for a virtual interview on April 15th, 2025 and no Manager joined the meeting. I called multiple times and also visited the store and was unable to speak to a manager to reschedule the interview. I called again today April 22, 2025, and was asked my name to have the Manager reach out to me for a phone interview and never received a call. I only received an email saying that I was no selected to move forward as a candidate. This is very unprofessional and your staff is extremely rude. Thanks

  

  Business Response

  Date: 04/25/2025

  We are sorry to learn of the complainants experience. Our records show that we reached out to the complainant regarding their interview experience and rescheduled a virtual interview for April 26, 2025. 

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item I purchased is no longer working. I only used about 5 times. When I tried to return item associate said it was just over 120 days. I thought the return policy is 180 days. I've been a customer for 20 years and was never aware nor told that it was now 120 days. I am asking to make an exception because item that was used 5 times no longer works nor had the company provided information of new return policy.

  

  Business Response

  Date: 04/23/2025

  The following information is available on our website ******************************. We will accept most returns with or without a receipt within 90 days of purchase for non-Kohls Card transactions and 120 days of purchase for Kohls Card transactions.
  
  Return Exceptions: Premium electronics and watches must be returned within 30 days of purchase with the original packaging and a valid receipt or account/tender lookup.
  
  If the item was purchased on **************************, the items product page on ************************** will specify if the item is eligible for a warranty. Please visit the manufacturers website to obtain warranty details.

   

  
  
  
  

  
  

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  that policy was never provided when I made the purchase nor anytime via email or via mail with my credit card statements. I've been a customer for years and in addition have the credit card. Since it's just over the 120 day ***** I believe you should make an exception because I was never notified with this policy change. 
  
  Regards,
  
  ******** ****

  

  Business Response

  Date: 05/02/2025

  Please note our return policy is also posted in the store and the store receipt states for additional information and some restrictions, visit our full return policy at ****************************. We do not email our return policy to customers. It is available on the website for all of our customers to view. 
  
  As a one-time courtesy, we will process a return for the item that is just past the 120 day time frame from date of purchase. Please provide the order number or store receipt information. For the store receipt, please provide the date of the receipt and the twelve numbers at the top of your receipt using this format XXXX/XXXX/XXXX. 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at a ******* in my local Kohls (**********, **) on 4/12/2025. I lost my receipt, I know that is my fault. I am not happy with one of the items I purchased. My local Kohls is refusing to make a return without the receipt. I have called *******. I have called Kohls numerous times and no one helps me. I am transferred to someone else or even to ***********. Kohls wont even send me a copy of the receipt.

  

  Business Response

  Date: 04/24/2025

  Effective 4/24/25, Beauty Purchases (Including Sephora at ******), must be new or in gently used condition and must be returned within 30 days from the date of purchase and with a valid receipt. Sephora products that are marked as final sale cannot be returned. We can try and locate the receipt for a purchase made at the ************************************* on April 12, 2025. Please provide the *** number for the item. Also, please let us know what type of payment was used for the purchase,i.e. ***** ********** etc., was it credit or debit, and also provide the last 4 digits for the card that was used. The exact dollar amount that was paid for the item would be helpful also.
   

  Customer Answer

  Date: 04/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sinkhole in the parking lot of your ************************************. Needs to be repaired, as it is a danger to drivers.

  

  Business Response

  Date: 04/23/2025

  We greatly appreciate our customers feedback. The information regarding the parking lot conditions at our ************************************* was forwarded to the appropriate team for review.