Complaints
This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,622 total complaints in the last 3 years.
- 676 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding order #********** On April 12, 2025 I purchased 3 items from ************ for a total of $190.50 I ordered - ***************************************************************************************************************************************** On April 16th it was delivered. I opened the package and the ******************************** was missing and the Full-Zip Hoodie had an (ink release security tag) that was damaged. I had no idea the glass had damaged during shipping and the ink was busted so as i tried to grab the hoodie small pieces of glass had entered my fingers! I was furious and even wanted to sue kohls! I pay $70 and you can't even make sure that the freaking security tag is off?? I reached out to a customer representative via chat and he sent a replacement for the hoodie but I had to call to be refunded for the missing ********************************. After waiting for weeks I never recieved the ******************************* Fleece Pants or the replacement either! After speaking with another representative i was told there was nothing they could do!My experience shopping with kohls has been nothing short of horrific. First the glass tag they failed to removed sliced my fingers now I'm being refused a refund for my missing order. I am here to request a full refund of $130.50 for the missing pants and replacement hoodie even if it's just a courtesy refund for the inconvenienceand injury cause by all this!!
Business Response
Date: 04/24/2025
We apologize for our customer's experience. A refund has been initiated for the Full-Zip Hoodie and Fleece Pants. A representative from our Claims Department will reach out to the customer directly regarding the customer's injury concerns.Customer Answer
Date: 04/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like proof, a confirmation number, or a confirmation email that a refund was initiated and processed for the replacement Full-Zip Hoodie and Fleece Pants that I never recieved in the amount of $130.50. I have been checking my email since and a representative from Kohls Claims Department has yet to reach out to me directly regarding my injury concerns from the glass ink security tag they failed to remove before shipping to me! Because I just spoke to ******** *. a customer service agent of theirs via the chat on their site and I was told that no refund was processed!Business Response
Date: 04/27/2025
Our records show that a return was processed to the customer's bank card ending in 1435. Our refund process may take a few days to complete since this is done by the back office. The customer will see the return on their bank card statement within 7 business days.Customer Answer
Date: 04/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Where is my remaining $0.50?? At this point I can only assume that you are purposely being dense as a way to be *****! With the damage you've already caused the least you could do is give me the correct refund amount I want my full $130.50!! Give me my remaining $0.50Business Response
Date: 04/29/2025
On April 29, 2025, we applied a $0.50 accommodation to the order.Customer Answer
Date: 05/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a dress on line priced 21 dollars. I had trouble placing the order at first because site was going very slow. When it came time to finally complete my order there was instead of one, there were two. One in store, and the other to be shipped. The item to be shipped was not even the size I ordered and neither were at the price advertised, but **************************************************************************************** fulfillment. Both under one order number, mind you. I called customer serving and they would not help me. They argued they dont allow you to cancel the item because its being fulfilled, even though it hadnt shipped. As I talked to the *** I received an email stating the online order was cancel and that ***** of the 35 would be refunded. Never got it. I was they would cancel the order before being shipped but it would take 30. Received an email stating it was refunded and may take up to 30 day, but instead received the item by mail. Brought it back to the store. Item Not Found!!!! Store called them and they said they can only return over phone. Guess what! Complete scam. I gave them the item and called afterwards to see if the return went through through and they act like the canceled item charged me and no clue if the item I returned to the store. KOHLS ROBBED ME!!!! I know were truly in a recession when a store is scamming and robbing and frauding customers by false advertising.Business Response
Date: 04/23/2025
We apologize for our customers experience. The referenced order that was placed on April 16, 2025, included two items; a Girls 7-16 Knit Works Sleeveless Tiered Dress with Long Sleeve Popover Sweater 2-Piece Set/Size Large (this item was cancelled and the customer was not charged for this item) and the second item was a Girls 7-16 Knit Works Sleeveless Tiered Dress with Long Sleeve Popover Sweater 2-Piece Set/Size Small. The customers bank card was charged $27.29 for this item. We processed a return for $27.29 on April 21, 2025. The return will reflect on the customers bank statement within 10 business days.Customer Answer
Date: 04/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ****** ***** Moissanite Ring (Order #**********) from Kohls for $256.20. When it arrived, the box was empty. I contacted support, and they sent a replacement (Order #**********)same issue: no ring inside.Ive contacted Kohls multiple times, but support has been unhelpful and offered no resolution. I now have two empty boxes and no refund.Business Response
Date: 04/23/2025
We apologize for our customer's experience. We have initiated a refund/credit for order **********.This will reflect on the customers statement within 10 business days.Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a coupon from Kohls for 40% off online or in store. When I went to use the coupon in-store I was told that the coupon would not work on any of the items I was purchasing. I have double checked the coupon and all if the exclusions *** I should have been able to use the coupon on a majority of the items I purchased. I reached out to their online help. All I was told was sorry nothing was eligible. Yet according to their guidelines every item I purchased was in fact eligible for the 40% off.Business Response
Date: 04/23/2025
We are happy to review the transaction that involves the 40% coupon to confirm if items are coupon eligible. Please provide the date of purchase and the transaction information (store, register, transaction number separated by backslashes. This information is located at the top of the receipt.Customer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The transaction date was 4/19. The transaction number is 0277/0004/2998/3.I purchased toys, home decor and holiday candy. These were NOT National, name brands. Not one of these items had any sign up indicating customers could NOT use coupons on these items.
Regards,
***** *******Business Response
Date: 04/27/2025
We have reviewed the items listed on the transaction dated 4.19.25 and confirm the items are not coupon eligible. At Kohls, coupons can be used on the list of brands provided on our website and on brands identified as coupon eligible in store or online. Please visit our website (******************************) for additional details.Customer Answer
Date: 04/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Then I need to know exactly WHAT comparable items the coupon would have been accepted on. At this point being given the same answer of these items were NOT eligible is NOT acceptable. This seems to be a huge problem for Kohls. And a bait and switch tsctic. After so many years of being a loyal customer it is absolutely wrong for ********************** to treat me this way. Since they will NOT honor their own coupon *** can't or won't say what would be covered (and at this point it seems like EVERY item in store is not eligible) it's going g to be a very long time before Kohls gets another cent from me. I will be sure to spread the word of how badly Kohls treats loyal customers as well.Honor the coupon.
Regards,
***** *******Business Response
Date: 05/05/2025
Please note the items listed on the transaction dated 4.19.25 are not coupon eligible and therefore, no adjustment will be made. At Kohls, coupons can be used on the list of brands provided on our website and on brands identified as coupon eligible in store or online. Please visit our website (******************************) for additional details.Customer Answer
Date: 05/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear here.How convenient that the business can say sorry nothing we can do. Big bait and switch and nothing gets done about it. They still can not tell me what similar items WOULD have been coupon eligible. Because NOTHING in the store is EVER coupon eligible.
I was just in the store on Sunday, May 4th. Had a 30% off coupon. Again I had ALL **** brand items but nothing was coupon eligible. I did not use that coupon and only purchased the items that were completely paid for with my kohls cash.
You would think customer satisfaction and keeping a loyal customer would be important. But apparently it is not. I will continue to post bad reviews and file complaints until something IS done. At this point the only solution is a refund in the amount of $80 which is what my 40% off would have been.
Regards,
***** *******Initial Complaint
Date:04/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently placed an online order with Kohls and only received one of the two shirts I purchased. Specifically, I received the gray shirt, but the black shirt was missing from the package.Since receiving the partial order, I have made multiple attempts to contact Kohls customer service. Unfortunately, Ive been unable to speak with a live representative. Their online contact form appears to use AI, and it has not responded to my issue correctly or provided a resolution.I simply want the missing black shirt from my order to be shipped to me as soon as possible.Business Response
Date: 04/22/2025
We apologize for our customer's experience. A return was processed for the missing item (Men's Apt. 9 Performance Slim-Fit Wrinkle Resistant Dress Shirt in the color black. The return will reflect on the customers statement within 10 business days. The customer has the option to submit a new order if they are still interested in this item.Initial Complaint
Date:04/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 suits from ************************** on 4/7/25 with an delivery date showing 4/10 when I ordered. The items still have not arrived as of 4/19 and the package has not shown any movement since 4/15. Upon contacting customer service for a refund and to cancel I was refused.Order ********** Tracking#: **********************Business Response
Date: 04/23/2025
We apologize for our customer's experience. A return has been processed for the Men's 2-piece Slim Fit Suit (Qty 2) related to tracking 9434611206240882608222.Customer Answer
Date: 04/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *****Initial Complaint
Date:04/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a baby gift registry welcome box. I have a registry and only had to pay for shipping. I have not received my welcome baby box. I contacted customer service and they are not willing to help me. No confirmation has been sent. My credit card has been billed.Business Response
Date: 04/22/2025
Our records indicate that ************************** order ********** was placed on April 14, 2025. The estimated delivery date reflects as April ******* to April 22, 2025. The tracking information shows the order was delivered April 21, 2025.Customer Answer
Date: 04/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have problem hacker or glitch in the system ? ? I was in process of placing an order I canceled because I decided its not what I really wanted. I asked for proof where the Kohls cash was used. I thought being that I canceled the order that my Kohls cash wouldve been used online first time I usually make orders over the phone black sneakers out of stock I checked finally in stock came in thinking that I still had 3 $10.00 Kohls cash courtesy On a botched previously order that didnt go through then I made second order bra cami much trouble So as a courtesy, I talk to a manager there and I mentioned that my bra Cami was put back before the deadline time , what happened I made a order and called N I said my order was never placed. Then it was for the second time an order was made of bra cams So I had gotten three $10 Kohls that added up to $30 in Kohls cash as I mentioned I went back to make another order and use the 3 $10.00 Kohls cash in a new order and they it was used, but it was not I asked for proof where the $30 was used ????? I was told that it was not used if I didnt make an order which they wont find because I did not make an order!!!!!!! I canceled the order so I asked for proof where the three $10 Kohls cash .I asked for proof where the Kohls cash was used Ive gotten no response from Kohls I called the corporate office. They have a phone line for issues and they do not want to make this right and correct it. Also I was told when you do a refund you dont get Kohls cash anymore. I was given the wrong info !!!!! They send Kohls cash too many places its hard to keep up with. **** mail, wallet and email to send Kohls cash I have photos of the Kohls cash I lost and expired. I only want what Im entitled to and what to do for my purchases. Show me the-order where the $30 Kohls cash was spent prove it. No response I was disrespected. It would be clearer if I spoke to someone about this issue. Kohls mistakeBusiness Response
Date: 04/21/2025
I am so sorry to hear of your recent Kohls Cash issues. Upon review of the received complaint, I was unable to locate an order placed recently and cancelled which you felt would refund $30 of Kohls Cash. Also, if you are merely adding a Kohls Cash barcode number with the intent to place an order, but not placing the order, that barcode has not been entered anywhere for it to be taken from you. If you would like to discuss this further with a **************** Representative, please call us at **************.Initial Complaint
Date:04/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AmeriLeather *********************** Bag and Coin Pouch Set x1 1 item from Kohls Delivered Tue, Apr 1 Order number ********** Women's FILA SPORT Eclipse V-Neck Running Tee Order placed FILA SPORT Geometric Compression Shorts Order placed Based on your emails Correct?****** Mon, Mar 24, 4:26AM Dont leave yet -- your order will be ready for pickup soon. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?******* ********* Mon, Mar 24, 4:42AM pls forward to CS i need all of this SHIPPED. all of it i have no car not sure how this happened. ******* **** ********* MS *** SLP CEO ***** ********* Bilingua ******* *********Business Response
Date: 04/21/2025
Previously, on March 26, 2025, we advised our customer that our records indicate their online order ********** reflected two BOPUS, (Buy Online Pick Up at Store) items that were cancelled. The customer was not charged for the cancelled items. When placing orders please double check to see if the item is and/or can be shipped or if it shows BOPUS.
Fed Ex tracking 405496703785, shows delivery for the third item ************************************* Bag and Coin Pouch Set) to the home address on April 1, 2025.Customer Answer
Date: 04/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. i am dissabled i missed it sorry
Regards,
*** *********Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint with the BBB, complaint #******** and accepted the agreement from Kohls that they would email me a $50.00 Kohls Cash for my frustration with this issue. Surprised, surprise, I havent received anything from them. This agreement was made on April 11, 2025. I would like to re-open my original complaint with Kohls and actually get some satisfaction. Kohls sold a defective Apple gift card to me that was either not properly activated or was too old. Im still out $50.00 and neither Kohls nor ***** will accept responsibility nor refund me or replace the defective gift card.Business Response
Date: 04/18/2025
We regret the frustration caused. The $50 ****** Cash coupon was emailed to ******************************** rather than ********************************. The $50 ****** Cash Coupon was emailed today to the current email address.
Thank you,
Customer Answer
Date: 04/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********
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