Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple issues with by kohls.com I never received kohls cash for this order total 532 dollars (screen shot attached) and I never received one camera (flood camera) . Please issue kohls cash and please refund me for the camera . I have only received two cameras one I picked up from the store and another one arrived at my home but The second one was missing (flood camera) I called kohls before I also called the customer service but never got anywhere . I am asking you to please resolve this matter for me . Thank you

  

  Business Response

  Date: 04/05/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not see any Order number referenced. Please reply to the complaint with the Order number so that ****** may review further.

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress under order number **********. The dress has not moved in 2 weeks from the label being made. The order was to be delivered no later that March 28th. It still has not moved and customer service refused to replace the dress for me. I want the dress reordered as well as a refund for my inconvenience.

  

  Business Response

  Date: 04/05/2023

  We apologize for our customer's experience with not receiving a dress from Order **********. We verified that the Women's Simply ***************** **** High-Low Tiered Midi Dress (SKU ********) has not shipped and was not refunded. We requested a refund and customer will receive their refund back the way the customer initially paid. We also honored the customer's request of a replacement order. Courtesy/Replacement Order for the missing item was submitted April 5, 2023, new Order ********** for the item that did not shipped.

• Initial Complaint

  Date:04/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/5/23, through ****** website, I made a purchase totaling $107.58 -- the amount after discounts and "****** cash" (aka, coupons) had been deducted. At that point, $107.58 was charged to my ****** credit card, and it is what I was expected to pay when the bill came due.When the merchandise arrived, I was disappointed in the quality and packaged it up for a return. Since the package was heavy, I decided to send it via **** which I did on 3/10/23, using a label furnished by ******.The merchandise arrived at ****** in **********, **** on 3/15. One week later, ****** credited me $86.38 $21 less than I paid. Because I wasn't aware the credit had been issued (no notification from ******), I followed up with **************** on 4/1/23. During our online chat, the associate informed me that I had received $20 in ****** cash along with the $86.38 refund. I questioned this, saying I had SPENT $107.58. He explained that I had received $86.38 plus $20 worth of ****** cash ...... which means the company is basically forcing me to make another purchase to get the full refund. And it sounds like this is a common practice at ******.This seems like an unethical business practice at best, and outright fraud at worst. When a customer makes a return, the amount refunded should be what the customer actually SPENT on the merchandise, not $20 (or $30, or $40, or $50) less than the customer spent plus a coupon for merchandise.In my case, this is only $20. But I'm thinking of the thousands of customers who return merchandise to ****** every day and aren't aware that they're not receiving what they actually spent they're getting a partial refund and "coupons" to buy more merchandise at ******.I will appreciate your looking into this for me. I can't stand it when huge corporations stick it to their customers like this.Sincerely,************************

  

  Business Response

  Date: 04/05/2023

  We apologize for our customer's experience. Upon review of the received complaint, the customer did not include an Order number for us to investigate. Please reply to the complaint with an order number for us to review customer's concern.

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The online chat with a ****** associate, which I attached to the complaint, did state the order number in question. Here it is again: #**********.

  Secondly, this is not merely a complaint about my one order -- that was how I realized what ****** practice is when receiving a return and issuing a refund ... rather than issuing a refund for the full amount a customer has PAID, ****** issues a partial refund and the remainder in "****** cash" ... essentially forcing the customer to buy something else at ****** in order to be refunded for previously purchased merchandise. I consider that a scam policy, one that yields ****** a great deal of money because they're doing this to all customers on an ongoing basis. For the life of me, I have now idea how ****** can justify doing this.
  
  Regards,
  
  *********************

  

  Business Response

  Date: 04/12/2023

  Upon review of Order **********, placed March 3, 2023. This order included one Clean Spaces ******* Oversized Comforter Cover Set with Removable Insert (SKU ********). This order was was tendered with a $5 ****** Cash coupon as well as a $10 ****** Cash coupon, had a 30% off coupon applied and the remaining order $107.58 was paid with a ****** Card. The customer also earned an additional $20 ****** Cash coupon to spend March 3, 2023 to March 19, 2023. We verified that the earned $20 ****** Cash coupon was redeemed.
  
  Remember, ****** Cash is an incentive if you choose to redeem. Kohls advertising of our Kohls Cash, including the coupon itself, clearly discloses that If merchandise purchased earning Kohls Cash Coupon is subsequently returned or price adjusted, the value of the Kohls Cash coupon previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. This information is also found on the receipts, as well as on Kohls.com.
  
  If earned Kohls Cash is redeemed and then the original purchase is returned, the Kohls Cash that was spent is deducted from the return value. Finally, as set forth in the terms and conditions, the return value of merchandise purchased with Kohls Cash may be subject to adjustment. We are unable to ***** your request as there was no ****** error. We have shared your concerns with Marketing for future consideration.

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Kohls on March 22, 2023, for a price adjustment on items ordered online. There were two orders, ********** and **********. I was on the chat for over 45 minutes because the representative did not provide accurate information, then the supervisor kept ignoring my questions. They wasted so much of my time with no assistance. Finally, I asked for a supervisor. He explained that the price is not the same because of the code is for an additional 20% and that I do not qualify for the price adjustment. I asked for the written policy that says that. He sent the price adjustment policy. However, it did not state what he told me. He explained that the rest of the policy is held by the employees in the company. I requested a return label. I was told that they do not provide labels, is not true. The customer service representative was not able to scan the code and find the item on my charge. I tried to show them my receipt online. However, I had several items, and the picture is very small, so we were unable to tell which item was which. I was given a return label and told to put the item information with the items. This is after I explained that I could not identify the two items from the order. It is all ridiculous. I also asked for Kohls to reroute the packages back to them, that I havent even received yet. I was told that they cannot do that either. That was not true. Giving wrong information, ignoring my questions, telling me false information, sending me things I said not to send over and over wasting my time and acting like the price is the same is unprofessional. I contacted chat again the next day. The supervisor did not listen or answer my questions. He also disconnected while I was trying to explain the situation while acting like he did not understand.

  

  Business Response

  Date: 04/04/2023

  We apologize for our customer's multiple experiences. 
  
  Please know that there are limitations/exceptions with price adjustments. Upon review of ********** placed March 19, 2023 for two bangle bracelets and one ring and customer, we verified customer applied a 15% off offer to this order. So here is a breakdown of the first order:
  
  1/10 Carat T.W. Black and White ******* Sterling Silver Twist Bangle Bracelet
  SKU 95260809
  Original Price: $250.00
  Sale Price: $100 (-$15.00 for 15% Offer applied to order)
  Sales Tax(MI) $6.00%$5.10
  Price Customer Paid: $90.10
  
  1/4 Carat T.W. Black & White ******* Sterling Silver Heart & Infinity Bangle Bracelet
  SKU 98999209
  Original Price $375.00
  Sale Price: $150.00 (-22.50 for 15% offer applied to order)
  Sales Tax(MI) $6.00%$7.65
  Price Customer Paid: $135.15
  
  Jewelexcess Sterling Silver 3/4 C.T. Black & White ******* Square Ring
  SKU 37259463
  Original Price: $475.00
  Sale Price: $190.00 (-$28.50 for 15% offer applied to order)
  Sales Tax(MI) $6.00%$9.69
  Price Customer Paid: $171.19
  
  $90.10 + $135.15 + $171.19=$396.44
  
  Remember that by applying promotional offers (Percentage off discounts and ****** Cash), this will alter the price that the customer truly paid. We confirmed that this entire order has been refunded thus we are unable to review/honor an adjustment.
  
  Reviewing Order 6333700361  placed March 19, 2023 for two rings. Customer applied 6 ****** Cash coupons to this order and only paid $9.49 ($8.95 Shipping and $0.54 Tax) for the two rings. The ****** Cash covered the entire purchase so we are also unable to adjust this order.
  
  For information regarding price adjustments please visit: ****************************************************************
  
  If consumer has additional questions regarding price adjustments we recommend calling kohls.com directly at : **************
  
  ****** also does not pay for return shipping labels and this information is found on kohls.com: **********************************************************************;
  
  If an associate provided a shipping label, it was a courtesy to the customer and customer does need to allow up to 30 days for processing. 
  
  If customer needs ****** to research a return label provided by ******, please reply to this complaint with the tracking number and order details so that we may research further. ******** stated that she was unable to understand our offshore phone representative. Please know that if calling during banking hours during the week, customer may contact ************************** directly at : ************** and request to speak to a US agent especially if unable to understand the phone representative.

• Initial Complaint

  Date:03/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted rebate forms for three purchases made under order ********** on 11/24/2022. The rebate forms (all three) plus all required documentation was submitted shortly after and verified as received by ****** processor.Earlier this month, the associated debit card was received, but only covers two of the three submissions. Each rebate is valued at $12, so $36 is due, not the $24 provided. The supporting documentation attached contains the entire submission package plus the received credit.Unfortunately, the chat system to contact the processor is not working. Further, their contact form is also not working (it won't allow a submission unless the "reason" is listed from a drop-down box, and there are no reasons available for selection).

  

  Business Response

  Date: 04/10/2023

  We apologize for our customer's experience. We have partnered with our Rebates team and had a new $36 **** prepaid card has been issued with the correct name and amount. Please allow up to 15 business days to receive. 
  
  Tracking 1024620889
  Website: www.kohlsrebates.com
  
  

• Initial Complaint

  Date:03/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  please ***** sending me emails. unscribe ..<***********************>

  

  Business Response

  Date: 04/04/2023

  We apologize for our customer's experience. We partnered with our internal marketing team and was unable to locate any sales alerts from ****** being emailed to: *******************
  
  If the emails are truly being sent from ******, we offer an unsubscribe option at the bottom of each email thread that allows consumers to unsubscribe.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/18/22 Kohls cancelled/ zeroed out my $100 Gift card that I never used. Gift cards dont expire, so I dont know why this happened.I have called customer support twice. The 1st time, gift card support told me that ****** had cancelled the gift card and to call back. I chatted with an agent on 3/27/2023, and he said the card was redeemed on 5/18/22, which I did not do. He said that he could not say what store the card was used at. I asked to report the card stolen, but he claimed that was not possible. I've never had an issue with ****** or a Gift Card from there, so this is very disappointing.Please reissue a new gift card to me for $100.*********************** ********************* ************

  

  Business Response

  Date: 03/31/2023

  We apologize for our customer's experience. Upon review of the received concern we did not see any evidence to review. Please reply to the concern with a copy of the front and back of the gift card in question along with the original purchase receipt so that we may examine further.

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I purchased the $100 gift card on 3/13/22, and never used it.  The card number was apparently stolen and according to gift card customer service, the entire $100 amount of the gift card was used at a store.  The card was redeemed on 5/18/22, which was not me, and I did not give the gift card to anyone.  I asked customer support where the card was used, and they said that they could not say what store the card was used at. I have attached the gift card.  Check the history.  The gift card has weird transactions.  When I checked the balance, it said the value was zeroed out and then added back, then supposedly used on 5/18/22. 

  I never used the gift card; it was stolen.  I am asking for a replacement gift card.

   
  Regards,
  
  ***********************

  Customer Answer

  Date: 04/03/2023

  I didn't add the invoice of the gift card purchase to my complaint.

  

  Business Response

  Date: 04/07/2023

  Upon review of the purchase receipt, this ****** Gift card was purchased thru Raise Marketplace (a secondary site for discounted gift cards). Customer must submit a claim with ***** as that is the seller of the gift card not ******.
  
  Terms of the ** itself advise customer to call ************** and reference Card ID #***************

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th, 2023 I entered the Khols Store #**** located at **** *************** in ********** ******* *****. My mother, my two year old daughter and myself went into the store via the front main entrance. Not even 30 feet into the store is a display table set up with Easter items, to which included a box full of Reeses Peanut Butter Easter Bunnys, wrapped only in a thin metalish bright orange packaging. The Reeses Peanut Butter Easter Bunnys were at a level that my daughter didnt have to reach up to, or jump to or stand on anything to grab one right out of the box while I was getting a shopping chart to place her in, which are over on right side of the door in a blind side. In general the set up of the Khols is not very friendly for a mother as it makes it unsafe because of the locations of the shopping charts. What worries me and concerns me more as a nurse and mother is the fact that my child was able to open that ****** Peanut Butter Easter Bunny in less than two seconds to get to the chocolate covered bunny. What if my daughter had a severe and deadly peanut butter allergy, and your ********** ******* location is just proudly displaying those Reeses Peanut Butter Easter Bunnies right in the front of the store, where there is no way for a mother with her child to avoid them. And to top it off them being at a level that was so accessible to her. It took a blink of an eye and she had it. And a blink of an eye for her to have it open. And in a blink of an eye because of Kohls negligence way to display these Reeses Easter Bunnys, if my child had a peanut butter allergy like her uncle does she could have been dead. Target, ******* and other stores do not display items that contain allergens like peanut butter or other nut products that in such a way that is of easy for a child to reach. It was at a level lower than eye level for my daughter. What makes Khols think that is okay?! Its not its not safe and I demand answers and accountability.

  

  Business Response

  Date: 04/07/2023

  We apologize for our customer's experience. Please advise if this matter was also addressed with the store staff at the time of the visit. If so, please provide the associate's name.

• Initial Complaint

  Date:03/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for ****'s seasonal during the Thanksgiving and Christmas holiday season of 2022. I no longer work there. I am requesting my W-2 form to be mailed to me since I have not received it. It should have been mailed by law from the company. I was sent a link with directions to receive my w-2 on line, but it was not successful in retrieving my w-2. I have went to the store and requested it from several managers and no one can help me. I went to the HR department at this store and was told to call the corporate HR since the store hr could not assist. I called an could not get through to corporate HR and was sent into many phone loops. I went back to the store on my lunch break and 2 employees attempted to assist on ****** computer system and called corporate HR; which did not answer. I called corporate HR once again without any success. I am requesting my W2 to be mailed to me asap; since I am to file taxes before the deadline. Please give me a call from corporate.

  

  Business Response

  Date: 03/29/2023

  We apologize for the disappointment caused.  An internal request has been made with our HR Department and a HR Case HRC1557784 has been opened to find resolution for our former employee.

   

  Thank you,

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 11-piece KitchenAid cookware set online. I received a 10-piece KitchenAid cookware set instead. I called customer service, and they will not send me a shipping label to return the incorrect item. They want me to pay to ship the item back which weighs approximately 10 pounds or they want me to return it in-store. If I wanted to shop in store I never would have purchased on line. When I called customer service I verified my name, phone number, address and order number but the representative said she could not assist me since I couldn't remember the email address I used to complete the order. I told her I used PayPal and provided the email associated with my PayPal account. She told me until I gave her my email address she could not verify my identity. Order # **********

  

  Business Response

  Date: 03/27/2023

  We apologize for our customer's disappointment.  Our records indicate that the full Kohls.com order ending **** for the incorrect cookware set was refunded.  The return was credited $296.79 going back to the card used on the PayPal account.  The refund back will post within the next 7 days.  

   

  Thank you,