Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kohl's Corporation has 529 locations, listed below.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (order number **********) and did not receive any of the items. I have been in contact with customer services for almost 3 weeks. They told me that the order would be refunded. The value is roughly $1000, and of that amount I have only received back $570 back. I have contacted customer service over and over again and they keep saying they have re-issued the refund, but I have not received anything. Please resolve this issue as I am tired of asking. Please refer to chat IDs 230319-016807 and 230316-007001.

  

  Business Response

  Date: 03/23/2023

  We apologize for our customer's disappointment.  Our records indicate that the full Kohls.com order ending in 190 was refunded. The return was credited in 3 parts with $467.06 on 3/13/2023, $106.00 on 3/10/2023 and $435.48 on 3/23/2023. The refund back to the **** Card ending in **** will post within the next 7 days. 

   

  Thank you,

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent order placed on Kohls.com. When we attempted to report it at 5am after the order was placed at midnight, we had no luck as the online chat cannot cancel and the customer service was not open. A chat person assured the order would be put on hold. Finally spoke to a person who refused to assist my husband who is a fully authorized user on the account and the ********************** card used was his. I had to be added to the call, agent said he would file fraud but put in system he couldn't because unauthorized user tried to report it, despite be being on the call. When we attempted to close the credit card the agent put my husband reported me deceased, another lie. After getting nowhere we closed both our store and credit card account. After being assured the order was reported as fraud and would not proceed the order was shipped anyway and my card billed for charges. Company refuses to give me any answers. Several agents have lied to both my husband and I, several have lied in the reports and one hung up on me after I refused to allow her to cut me off. I have now closed my credit card as well as my kohls.com account due to unacceptable customer service and terrible account security. This is the worst issues I have ever dealt with when dealing with customer service. I have been a loyal ********************** customer for a very long time and to be treated this way is unacceptable.

  

  Business Response

  Date: 03/29/2023

  We apologize for our customer's disappointment.  Our records indicate that the full Kohls.com order ending in **** was refunded. The return was credited $101.72 and will reflect on the customer's statement within 7 business days.  The online shopping account has been closed per the customer's request.

   

  Thank you,

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to dispute a charge on my ****** Credit Card. On 10/16/2022 I made several purchases for $107.06. One of those items, #************, for $20.99 I tried to return with receipt and repurchase at sale price. The person at Kohls could not return the item and could not explain why. I am disputing the difference between the original price $20.99 and the discount price of $10.08 with by 30% discount coupon. Therefor I am disputing $20.99 - $10.08 or $10.91. Please address this issue as soon as possible.Thanks ******************************* ***************************

  

  Business Response

  Date: 03/22/2023

  We apologize for our customer's disappointment.  Our records indicate that a $15 ****** Cash courtesy coupon was emailed to the customer due to the ********************** Associate not being able to return the shirt.

   

  Thank you,

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company requested **** to cover shipping charges associated with a drawing for a free ninja air fryer. Follow up for shipment revealed charge was to enter drawing not shipping.I would not have participated in drawing if I knew ther was a charge.Company must have been contacted by other customers regardeing this scam. They had an obligation to ****** their customers to the scam

  

  Business Response

  Date: 03/21/2023

  We apologize for our customer's disappointment.  We're aware of several third parties and potential malicious actors that are offering ****** gift cards, rewards and free gifts. They are commonly delivered through pop-*** ads or direct emails. I assure you that ****** is not affiliated with any of these organizations and we do not endorse or sponsor their programs. 

   

  Thank you,

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [If you are/were aware of the problem why weren"t your customer notified, via email we receive many other emails of far less importancr.

  Had I been advised I would not have engaged the email] Now I how do I know if an offer from Koh's is valid?

  Sounds like it would serve me well to ignore all future ****** promotions. Not very good for your marketing plan
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 03/31/2023

  ****** is not affiliated with any of these organizations and we do not endorse or sponsor their programs. These parties are wrongfully and without authorization using the Kohls brand and name. Regrettably, we are unable to turn off the communications as they do not originate with Kohls. ****** does not contact its customers directly to offer promotional offers for purchase. A quick look at originating email address itself will reveal that the emails are of scammer/third party nature.

  Customer Answer

  Date: 04/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I feel you still have an obligation to alert your customers of a possible scam. You may remove me from your email contact list.All fture messages will be going to spam
  [Please type your response here.]
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE FILED A COMPLAINT BEFORE WITH NO HELP REGARDING MY FINE JEWELRY THAT HAS BROKEN AND IS YET TO BE REPLACED. ALSO, I HAVE BEEN PAYING MY BILL ** PHONE NOW I HAVE TO FIND A STORE TO PAY MY BILL BECAUSE I DON'T HAVE A CHECKING ACCOUNT TO USE. KOHLS DOES NOT CARE AND THIS IS PROOF THIS IS UNFAIR TO US THE CONSUMER

  

  Business Response

  Date: 03/17/2023

  We apologize for our customer's experience.  ****** is proud of our generous return timeframe of 180 days from original purchase date and 30 days for electronic/excluded merchandise and 60 days for Beauty, Sephora and Marketplace items. To process a return or even exchange, Kohls must be able to locate your purchase in our systems with either the original receipt or original merchandise ticket/sticker. If purchase is outside of the the return timeframe, we are unable to accept.
  
  

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hi, I have all that is needed and the email I replied to was the only one I have gotten and I had did other  complaint with you all about them. The days keep going by u have been reaching out to the ********************************************************************************************* back and nothing so that I'd why I have filed two complaints 
  
  

  ****************************

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an online purchase. I Recently moved and changed my address as required through the app. Made a purchase using $45 in Kohls Cash plus another $52 charged to my Kohls card. They canceled the order for "suspicious" activity. I was assured via email I would receive a credit to my card and the $45 in Kohls cash reapplied to my account. A week later nothing had been done. I am now 1 hour into a phone call because they have no one to help on their call in lines. REDICULOUS!!ORDER NUMBER IS **********.

  

  Business Response

  Date: 03/17/2023

  We apologize for our customer's experience. We have sent a $45 ****** Cash coupon to ********************* the email on the customer's shopping profile. Customer will receive within 48 hours and coupon is valid until April 30, 2023.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two of the same items under different transactions so I returned one via *** (tracking number 1ZX261510393542297) to the ****** return center (**** *******************. **********, ****). Despite numerous calls where ****** customer service committed to returning my money, they still haven't after almost 3 months. Now ****** has the item and the money and no response. They need to return $321.09 to my credit card.Date of transaction: 01-Dec-2022 Order number: ********** ******************* Nutcracker Suite Table Decor Date of return delivery to ****** return Center: 23-Dec-2022 *** return tracking number: 1ZX261510393542297 Cost: $321.09 billed to MasterCard ending in ****

  

  Business Response

  Date: 03/17/2023

  We apologize for our customer's experience. ****** has verified that this BBB complaint is a duplicate complaint that was also received via the ********* Office of the Attorney General and will reply to the customer via the ********* Office of the Attorney General.

  Customer Answer

  Date: 03/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  As long as the business follows through with their response to the ********* ************************* in reference to complaint ID ********, the resolution is acceptable. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very rude cashiers. When my wife asked about the price of a T shirt, she did not answer the question, she did not look at us and she called her supervisor and left mumbling bad words. The other cashier next to her claimed that he does not know her name. When I asked to see the manager, the cashier who replaced her called the manager and said that she will be here soon. I noted the phone ringing on the next cashier after few seconds and that agent came to us and said that the manager is busy and cannot talk to us!! He claimed that he is the supervisor, even though he claimed few minutes ago that he does not know the rude cashier's name!! When I told him that I will file a complaint and you will hear from me. He looked at me laughing and saying please do. And on the top of that, he was rude enough to rell me that your payment is $139. Of course, we left without buying anything. I have never seen such a rude customer service in my life !!!!

  

  Business Response

  Date: 03/17/2023

  We apologize for our customer's recent ********************** experience. In order for us to research this further, we do need additional information from the consumer including: store location, date of visit and names of any of the associates involved.

• Initial Complaint

  Date:03/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th I placed an order for three dresses. I requested store pick up. One dress was ready quickly. The others were estimated to arrive at the longest March 14. I picked up the one dress the next day. Beginning on March 11 I began inquiring on where the rest of order is. An associate told me on March 12 it had not shipped. On March 12 I checked my bank account and I see there is another pending charge for kohls.com. For *****. Why? I made no other purchases. I have only ONE order with this company, so why are you holding more of my money. I called CS and they seen the pending charges and said he would issue me a refund. The ***** for unshipped dresses he would cancel as well. Cool. I contacted chat today and ****** the supervisor told me my order could arrive by midnight. And that the ***** (in more or less words was incorrect). I hate this company. They double charged me. And make it seem like Im making it up. I will never buy from them again. They are not not helpful. They do not try to fulfill their obligations on getting you your purchased items. But that money comes right out. The photos I am supplying show my one and only order with this company. ***** hold for late shipped items. And ANOTHER ***** that they charged me for no reason.

  

  Business Response

  Date: 03/16/2023

  We apologize for our customer's experience. Multiple authorizations may occur when an order is shipped in more than one package and/or if orders are combined with different fulfillment channels: Buy Online, Free Store Pickup or Buy Online, Ship to Store. 
  
  **********************************************************************************************
  
  Upon review of Order ********** submitted March 6, 2023 this order consisted of three items and totaled $122.31. One dress, Juniors' SO Bustier Bodice Tiered Dress (SKU ********) was immediately available for pickup and was picked up March 7, 2023 at our ***********, ** location. 
  
  The other two items, Juniors' ***************** Sheath Dress & Long Cardigan Set (SKU ********) and Toddler Girl *************************** & Boucle Coat Set (SKU ********) were shipped to the ***********, ** store and were picked up March 14, 2023.
  
  The temporary holds are to ensure the card being used is valid and/or ensure that funds are available for order processing. Once merchandise ships, the holds are removed and the actual charge will post to your credit or debit card. Pending authorizations may take up to seven (7) business days to be released. Your financial institution determines the length of the hold.

• Initial Complaint

  Date:03/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ******** beach Quesadilla Maker with UPC *********** and SKU ******** and a ******** beach Belgian style waffle maker with UPC *********** and SKU ********. I submitted both of the rebates for 24$ (12$+12$) with all the documents and receipts in one envelope. But I received ONLY 12$ for one item. I didn't receive another 12$ for another item. I want ****'s to send my 12$ Mail in Rebate amount to my address.I sent both receipts,mail in order forms and upc codes in a single envelope and I received only 12$ rebate.I want my other 12$ main in rebate back.Thanks!

  

  Business Response

  Date: 03/16/2023

  We apologize for our customer's experience. Upon review of the received complaint we noticed that customer did not include any evidence for us to examine. 
  
  We need a copy of the completed rebate form itself, original purchase/rebate receipt and original barcode.

  Customer Answer

  Date: 03/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I submitted all the receipts and original upc codes and mail in forms in the mail in an envelope.I have attached the receipts for the same. 

   

  
  Regards,
  
  *************************

  
  

  

  Business Response

  Date: 03/21/2023

  We apologize for our customer's disappointment.  Our team spoke with customer and requested a $20 ****** Cash Coupon to be submitted in lieu of the Rebate.  The customer verbally agreed to this resolution.

   

  Thank you,