Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
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  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

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  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

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  Kohl's Corporation

  275 Route 10 Succasunna, NJ 07876-1358

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/2023, I placed an order for 3 pair of ****** sneakers. The order number is **********. Two of the sneakers were the Addidas Bravada 2.0 Mid Cut Men's Lifestyle Shoes. I ordered the Core Black and ***** and the Cream and Black sneakers. I received the sneakers on 3/9/2023 and noticed that I was sent 2 Core Black and ***** Men Lifestyle Shoes. I immediately called ****'s **************** ********************** and the representative apologizes for the inconvenience and told me to keep the other shoe and the correct one would be sent to me. I confirmed prior to getting off the phone with him that the correct color would be sent. That new order number would be **********. After checking the new order, I noticed that he reordered the same shoe. So, I called customer service once again and was told that the order couldn't be cancelled and to keep the 3rd shoe when it arrives, and they will refund me for the 2 shoes that was sent by error. Now I have no problem accepting free shoes, but 3 of the same shoes seems a little bit redundant to me. The rep sent me an email and her discerption of the issue is still incorrect. When I initially placed the order, the creme and white sneakers were available. As a long time Khols Customer and a Khols ********************** Card holder, I certainly hope Khol's will make this right by sending me the correct shoe and refund me for the 2 shoers that was sent by error for my inconvenience. I have attached photo of the shoe that I am missing.

  

  Business Response

  Date: 03/13/2023

  We apologize for our customer's experience. Upon review of Order ********** placed March 4, 2023. This order included one pair of ****** Kaptir Cloudfoam 2.0 Men's Running Shoes (Color: Black, **** 12) SKU ******** and two pair of ****** Bravada 2.0 Mid-Cut Men's Lifestyle Skateboarding Shoes (Color: Black ****** **** 12) SKU 49243139. 
  
  The pair of ****** Kaptir Cloudfoam 2.0 Men's Running Shoes were picked up at our ************ store location March 4, 2023. The two pair of ****** Bravada 2.0 Mid-Cut Men's Lifestyle Skateboarding Shoes were delivered March 9, 2023. 
  
  Customer did contact our ************************** call ********************** three times on March 9, 2023 and a refund was issued for the two pair of ****** Kaptir Cloudfoam 2.0 Men's Running Shoes (Color: Black, **** 12) SKU ********, with $99.74 being refunded as requested back to the original form of tender used on the initial order. We consider this matter resolved.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product I bought. Was dirty, smelled of bodily odor, in ripped packaging. My bag was sealed shut so I could see the item I was picking up. Upon. Opening the item it was stained. I called customer service to ask for a return label and was told sorry - but they would not assist. I was transferred, left on hold and hung up on.

  

  Business Response

  Date: 03/14/2023

  We apologize for our customer's experience. Currently ********************** does not provide return labels, this information is posted on kohls.com.   
  
  Upon review of the customer's concern, we verified that customer was indeed refunded $14.40 back to her ****** Card for the Women's Simply ***************** **** Live-In Shaping High Rise Leggings (SKU ********) from Order ********** placed March 6, 2023.

• Initial Complaint

  Date:03/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello: I hope all is well with you. I have been a Kohls customer for over 20 years. However, I have experienced an issue with my account that customer service and the dedicated team have not been able to address. Recently, I placed orders **********, **********, and **********. They were all canceled. I reached out to the social media department on ********* and they were not able to provide an explanation. I have called ************ and spoken with over six representatives numerous times. They each say varying things: incorrect name, incorrect phone number, incorrect billing address, too many items, billing zip code doesnt match, security code doesnt match, etc. I find these assertions bogus. I dont know if there is an internal error with my account, but I would like it addressed. Moreover, my full name is *********************************** This is the full name on my credit card. There is no way to enter this on your site. Moreover, I dont know how sensitive your site is. Additionally, each time I place an order, I see the pending authorization on my end. Moreover, I would like to replace the order placed on March 7, 2023 with the same pricing honored. I would like to speak with someone by phone directly who can correct this issue. I appreciate your time and consideration in this matter. Respectfully

  

  Business Response

  Date: 03/13/2023

  We apologize for our customer's experience. Please know that personal information regarding accounts cannot be handled via ************ or BBB. We verified that the customer did contact ************************** March 9, 2023 and a replacement order was placed as requested, Order number 6331739223. 

  Customer Answer

  Date: 03/13/2023

  The business did not response to my inquiry and answered something else.

  Given the facts surrounding this case, I accept the proposed resolution m.

   

  
  

• Initial Complaint

  Date:03/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  upon checking out I edited the shipping address, unchecked the box that said billing address is the same, put in the correct shipping address, double checked everything that hit place order.Moments later I received confirmation email with the shipping and billing address as the same.I immediately called the ************ to learn that the only way to change it was to cancel order but ****** would not instantly credited me back the $50 gift card I used so I had to keep the order as is being sent to me, which I had in fact edited and ****** put it back to default.

  

  Business Response

  Date: 03/16/2023

  We apologize for our customer's experience. Please know that upon order submission, customer's have up to 30 minutes to cancel an order. Customers can cancel via their ****** App/Kohls.com account or speak to a representative and refund will be processed accordingly.
  
  We have gone ahead and processed a refund for Order **********, $11.35 was processed back to original credit card used on order and a $50 KMC (****** Merchandise Card) was mailed standard **** back to the billing address on file. 

  Customer Answer

  Date: 03/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/2022 I ordered an air fryer, order # **********. It was dented so we returned it to the ************, ** ****** location on 12/30/22. We were told we would receive a response to our refund in ***** days. On 1/31/23 we called the provided phone # ***************) to inquire about the refund. We were told we would receive it in 7 days. We called again on 2/15/23 to inquire about the refund and again were told we would receive it in 7 days. It is now 3/2/23 and a refund has not been issued. Receipt # is 999-8781-7786-6781-9170-1423-4697. Confirmation #'s for the 2 phone calls are 230131-005825 and 230215-007607. Thank you for your assistance in resolving this refund.

  

  Business Response

  Date: 03/15/2023

  We apologize for our customer's experience. Upon review of Order ********** placed December 18, 2022 for one Chefman 8-qt. TurboFry Stainless Steel Air Fryer with Basket Divider (SKU ********), we confirmed that this order totaled $76.04 and was tendered with a ****** Card. We verified that a Corporate Refund was initiated December 30, 2022  but wasn't processed internally. We regret the delay in processing and the refund has been processed with the refund going back to the original form of tender in two increments March 15, 2023: $70.35 and $5.70. We are unable to issue a check as the customer did not pay by check. If customer has a zero balance on original card, then customer may request a refund check by calling the number on the back of the card itself.

  Customer Answer

  Date: 03/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you BBB for your assistance in resolving this refund. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Kohls on-line ******* Home Cotton Flannel Sheet Set TwinXL Ivory in December 2022 for a Christmas present. I was sent hay color not ivory. Called Kohls customer service. They said they would send the correct set. I received an ivory-colored duvet set. Called kohls customer service again. They said they cannot try to send the correct set because they already sent a replacement. I said they sent the incorrect set 2 times now and was no fault of my own. I just want what I ordered (not available now) or even blue plaid since that is what the Christmas gift receiver would like, and it was available. They said since the ivory set is now not available, they would give me $5 kohls cash and $17 refund. I said I cannot buy sheets for that price. I just want my sheets. So, they said I needed to keep track of if/when the correct sheets were available and to call back for them to send the sheet set to me. They said they made notation of this offer in their notes while talking with me over the phone. This is now March 1st and the ivory color is still not available. First of all, I believe they needed to keep track and let me know when the correct sheets are on the way! However, at this point, winter is almost over, and my son has not had his flannel sheets from last year Christmas. I feel their "policy" of needing to send exactly what was ordered was already broken by them twice and needs to break again in order to maintain/regain positive public relations. Since ivory continues to not be available, I would be happy to receive blue plaid. Simple as that. I can provide pictures of the incorrect sets that were sent if needed.

  

  Business Response

  Date: 03/03/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not receive any evidence for us to investigate. Please reply to the complaint with the original Order number so that we may review.

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I reject the response.  Kohls sent wrong item twice. Not my fault. 4 months later, I still do not have my order.

  
  

  
  Regards,
  
  *****************

  

  Business Response

  Date: 03/16/2023

  We apologize for our customer's experience with receiving incorrect merchandise twice. Upon review of original Order ********** placed December 7, 2022. This order included multiple items including the sheet set in question, ******* Home Cotton Flannel Sheet Set (SKU ********, Color: Ivory, Size: Twin XL) these sheets were originally $109.99 on sale for $49.49 which customer paid prior to the multiple offers she applied at checkout. We confirmed that the customer has been refunded for these sheets. A replacement order was submitted December 27, 2022 for the same color and size and again the customer received a wrong color. We are unable to send the same product again as our systems do not allow. Since we are unable to send again, as a work around, we have sent the customer a $55 ****** Cash coupon to her email so the customer may select her desired brand and color of sheets. This coupon is valid until April 30, 2023.

  Customer Answer

  Date: 03/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/2023 around 10:30am I visited the ****** store in ****** **. I shopped for some time then went to nearby stores to see if I could find sandles or even a different outfit and came back to purchas the outfit in the photo. When I got to the register it rang up $70 for a pair of shorts and shirt. I told the lady at the register that was not right, she said the shorts were not on sale. I told her there was a sign saying it was. Instead of walking back there with me she used a scanner that would not prove there was a sign back there and said no it was not. Went back to the ***** there was the sign. I asked a manager to come over, I showed her the sign and told her it did not ring up that way. Her first response, we are human. I was not rude to the lady nor did I think she was a robot. Her name was *******, middle aged, salt and pepper hair, glasses, chunky build. She moved the sale sign and said it went beside the other sign. ******* also told me that red sign is not a sale sign, well what is it? When I pointed at it is being advertised wrong, she told me that was not advertising. Instead of trying to defuse the situation she was trying to make it worse. Went back to the register, read and pointed out your store policy beside the register about sale price, cashier tried to say it did not apply. Employees do not know store policy, I declined to make a purches, same thing happened in Aug. The longer I thought the more mad it made me, called the store. The store manager is on vacation, talked to ****** She was not aware of the store policy near the ********, again a manager. Sent a message to Kohls corporate on fb, again they said it is up to the store even after sending picture of store policy from sign beside register. I have attached photos. The red buy one get one half was on the other sign in the other photo, ******* moved it when she informed me she was human. I like shopping at Kohls but may on do this online going forward.

  

  Business Response

  Date: 03/02/2023

  We apologize for our customer's experience and have shared the concern with our ****** location. A ****** team member will be contacting the customer directly to address her concerns.

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have received one call from an assistant supervisor name *****. I may be missing something or have missed a call, but the one I got said to she got off at 3pm. I work and was not able to call by then.   I would like to know clarification of the sign posted near the register, the one I sent with the original complaint. What does that store policy mean?  If signs are posted, are the honored? If not, what is the purpose of the sign?

  I would also like to add I had a friend pick up an order and she was not charged. The order cancelled and she got a refund. She called the store and spoke to ***** saying she owed the store money.  She was letting her know the mistake on the store's part and requested to pay for what had been picked up.  She told ***** what happened with my situation and *******'s response that she was human.  ***** thought that was funny and laughed instead of being upset her employee was rude. If this is funny to an assistant manager not sure speaking to her would do much good. I also have contact information for the friend I am referring to if anyone would like to know about this situation. Sounds like Kohls is looking money and customers and their employees think it is a joke.
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 03/16/2023

  We have followed up with **********, ** location and confirmed that they have not received a callback from the consumer. Please have consumer contact **********, ** store location at ************** and ask for Store Manager ****** or ***** as either associate is willing to discuss the customer's concerns and resolve this complaint. 

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about the way Kohls cash is handled, resulting in a customer's money being converted into ********************** Cash instead of a full refund under the following circumstances. A full refund is not given to a customer and the customer is instead left with ********************** cash as part of their refund.1. Place orders for $132 charged to credit card. Receive $20 Kohls Cash.2. Place a new order for $58, spend the $20 Kohls Cash, $38 charged to credit card.3. Return original orders, only $112 refunded to credit card due to the $20 Kohls Cash that was used (acceptable).4. Return the new order, $38 refunded to credit card, $20 given back as kohls Cash (unacceptable).$170 is spent on credit card for orders. After all orders are returned, $150 is refunded to the card. The customer is left with $20 "*********************************************" instead of a full refund to the card, specifically because of the way Kohls Cash policies were written and the computer systems. Given that all products were returned, then all Kohls Cash transactions should be null and all credit card charges should be refunded FULLY.After attempting to explain all of this to a **************** Manager in a **********************, the Manager remained insistent that I received all my money back. A separate employee raised their voice to say I was going in circles, and the Manager asked the employee to stop. Even if the manager could not issue me the money, they remained insistent that I was incorrect, and that my own money had not been converted into Store credit.This exact circumstance has been occurring to others for years based on my research. I believe it is unethical to convert refund amounts into store credit if full money back refunds are advertised. I am not asking for extra or free money, I am simply asking for my credit card charges to be FULLY refunded after returning the items.

  

  Business Response

  Date: 02/28/2023

  We apologize for our ********** frustration with our ****** Cash promotion. Please know that our ****** Cash incentive is not meant to frustrate you, it is a reward coupon towards a future shopping trip if you choose to redeem. 
  
  Kohls advertising of our Kohls Cash, including the coupon itself, clearly discloses that If merchandise purchased earning Kohls Cash Coupon is subsequently returned or price adjusted, the value of the Kohls Cash coupon previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. This information is also found on the coupons, receipts, as well as on Kohls.com.
  
  If earned Kohls Cash is redeemed and then the original purchase is returned, the Kohls Cash that was spent is deducted from the return value. Finally, as set forth in the terms and conditions, the return value of merchandise purchased with Kohls Cash may be subject to adjustment. We are unable to grant ********** refund request as there is no ****** error.

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  While ****** response that "there was no error" is correct, in regards to the way their terms and conditions are written and the system is programed that the cashiers use, just because there was no error does not mean there is no issue. Their current system is unable to ETHICALLY handle the circumstances that I described, and experienced, because it is unable to communicate with the previous orders to know that the customer had already had cash deducted from a previous return, at the time of the new return. At the end of the day, I made a purchase to Kohls, and after returning ALL items, my refund included $20 less back to my credit card and $20 as kohls cash instead. This means $20 of my own money was converted into store credit, of which I have no use. However I do have use for $20 of my own money that I have now lost. I have $20 less back, to my credit card, after returning all items (un-used, un-worn) to the store. Another words I paid $20 in order to purchase and return items. Therefore Kohls advertising a full refund policy is inaccurate and unethical. Perhaps if at the time of spending Kohls cash, they warn the customer "If you proceed, and you return the products that earned you this kohls cash, you forfeit this amount in value back to your payment method even if you return this purchase as well", and the customer must agree before continuing. However the customer is not asked to agree to forfeiting their money under these circumstances. Ultimately whether it's a failure for the cashier system to be programmed more advanced, or a scheme by Kohls, the result is that the customer is forced to continue shopping at Kohls and make a purchase in order to not "lose" money.
  
  I understand how ****** cash works. I understand that I returned the order that earned the Kohls cash and therefore was responsible for paying for it myself at that time. However the moment I returned the order in which I used the Kohls cash, all adjustments should have been made so that my payment method was fully refunded and all orders/kohls cash was void. Once I returned that new order, my credit card should have been fully refunded, and I should not have been issued any Kohls Cash.
  
  At the end of the day, Kohls charged $170 to my Kohls Credit Card, and only refunded me $150 back to my credit card after returning ALL merchandise. I am left with $20 in store credit that is useless to me as real monetary value. I cannot pay my credit card bill with Kohls Cash. I do not want or need the Kohls cash, I need my credit card fully refunded for the items I returned.

  In addition, based on my own research into this problem, previous customers did receive apology and refund from Kohls after submitting formal complaints through Better Business Bureau. This is not a solo experience. Others have experienced the exact same thing, complained, and reported about it.
  
  Regards,
  
  *********************

  

  Business Response

  Date: 03/07/2023

  We stand on our previous statement.

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  If Kohls would like to stand by their unethical policy implementation, then I stand by my statements as well.
  Kohls charged $170 to my Credit Card, and only refunded me $150 back to my credit card after returning ALL merchandise, all orders. $20 of my own hard earned money was converted into store credit, as a way to force me to spend it on Kohls.
  At this point I will be canceling my Kohls Credit card and Kohls has lost me as a costumer for life.
  
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered this. Outsunny 19' x 9.7' Pop up Party Cabana Tent with Removable Mesh Sidewalls and Water Resistant PE Polyester Roof Green. So far, the seller had cancelled one of the tents and one was left. Then I saw people were not getting tents but bicycle clamps instead. Seller was a scammer or not promising the tents, or will not be refunding orders. I messaged kohls about it and said to wait for it to deliver. March 1st is coming in 2 days, and the order hasn't budge or delivered.Can you please tell ****** to cancelled the order. I even have screenshots of those who did received the "tent". Kohls should be ashamed on having those 3rd party sellers who do not commit on the order or scamming people. They won't message the seller.Please send this message to ****** online store.

  

  Business Response

  Date: 03/02/2023

  We apologize for our customer's experience. Upon review of Order **********, placed February 24, 2023 for one Outsunny 19' x 9.7' Pop up Party Cabana Tent with Removable Mesh Sidewalls (SKU ********) this order has been cancelled. Customer will receive funds back to the original form of tender initially used on the order within 7 business days.

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with ****** on Jan. 13, 2023, order number ********** in the amount of $27.74. I never received the order so I contacted ****** the order was cancelled and I was told I would receive a full refund back to my credit card however I only received a partial refund in the amount of $18.25. I contacted ****** and was told it would be refunded in two transactions i would get $9.49 in seven days, I did not. I spoke to them a second time and again told to wait seven days which I did, again no refund. I spoke to them a third time and was told to wait 24 to 48 hours, no refund. I spoke to them a fourth time and and again told to wait seven days. as of today Feb. 25,2023 I still have not received my refund.

  

  Business Response

  Date: 02/27/2023

  We apologize for our customer's experience and not receiving the shipping portion of a refund for Order **********. We have applied $9.49 back to the original form of tender initially used on the order, please allow up to 10 business days to receive.

  Customer Answer

  Date: 02/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************