Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohl's Corporation

  275 Route 10 Succasunna, NJ 07876-1358

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with kohls online and needed to make a change. I called immediately after placing the order, the company says that you have 30 minutes to process any order changes. The order was placed at 2:34 and I got a representative on the line at 2:43. He then proceeds to tell me that he is unable to make any adjustments to my order or even cancel the order. So now I am stuck, companies should lie to customers and tell them that they are providing service options that you are not actually going to honor and/or provide. It is very dishonest and furthermore distasteful for such an high-level business to operate at such a deceit level.

  

  Business Response

  Date: 02/27/2023

  We apologize for our customer's experience. Please know for a standard ship to customer order, we can modify up to 30 minutes post submission. Customer would be able to cancel via ************************** under orders and self cancel. 
  
  We are unable to modify or cancel orders that include free store pickup, free ship to store or same day delivery. This information is found on kohls.com: ****************************************************************
  
  Upon review of the received concern, we did not receive any evidence for us to review ie: Order number of the concern in question.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via the app on 02/19/2023 - 3 items, 2 to be picked up at the *** store located ************************************* and 1 to be shipped to my home. Today I received the item mailed to me. I called the *** store who told me my order was still showing in fulfillment and she would not have the items until 3/17/23 or later. I asked to cancel the order because it will not be here in time for the holiday gathering. She provided me with the customer service number **************. I called the number and got a rep by the name of ****** (name provided by supervisor). He kept telling me I needed to wait between the date of 2/22 and 2/27 for the items to be received. I explained for a second time that the store manager has already confirmed they do not have the items nor would they be in during the date range given (initially on the app I was told the items were available for same day pickup). he proceeded to tell me I have to wait for the items arrive. After explaining the app said available same day, the email says arrival between 2/22 & 2/27 and the store manager stating they wouldn't be in until at least 3/17 I asked for his supervisor. Before speaking to the supervisor I explained the situation several time to the point of becoming irritated. I was transferred to Gabby badge #**** (provided at the end of the call by herself). After explaining everything again, she refused to cancel my order and said I have to wait until 2/28 to cancel. While on the phone I looked the items up and was still provided different arrival dates than the original day, the email and what the manager said. The app today reflects dates between 3/2 & 3/6. I asked to speak with *****'s manager and was told there is no one else that can help. She refused to let me speak to her manager or provide a name. Nothing matches up & nobody but the store manager was able to assist me with some kind of assistance. I want the pick up items canceled, my money returned to my ********* kohls cash used returned.

  

  Business Response

  Date: 02/27/2023

  We apologize for our customer's experience. Please know for a standard ship to customer order, we can modify up to 30 minutes post submission. Customer would be able to cancel via ************************** under orders and self cancel. 
  
  We are unable to modify or cancel orders that include free store pickup, free ship to store or same day delivery. This information is found on kohls.com: ****************************************************************
  
  Upon review of the received concern, we did not receive any evidence for us to review ie: Order number of the concern in question. If customer would like us to examine further we do request additional information.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.Placed order #********** on 11/25/2022 for a Shark vacuum cleaner for $219.41 and paid with credit card.2.As a result of this order, we received a total of $70 Kohls cash.3.The order delivered on 12/1/2022 and the package was in really bad shape.4.Contacted Kohls to ask for a replacement and was told the item was out of stock and to check back in about a week.5.While waiting to check if the item was back in stock, we had to use the Kohls cash before expiration. We made a purchase using a total of $75 Kohls cash.6.Contacted Kohls in mid December to check if the Shark vacuum cleaner was in stock and was told it was not in stock and again told to check back in about a week.7.Finally decided to return order #********** on 12/21/2022 because the return window was about to expire. We brought order #********** and the purchase made using the $75 Kohls cash to a local Kohls store to return. The local Kohls store refunded us $143.64 instead of the full amount paid of $219.41 and gave a $75 Kohls cash. I explained to the cashier the situation and asked to refund the full amount of $219.41 back to our credit card. The cashier said there is nothing she could do for us.

  

  Business Response

  Date: 02/23/2023

  We apologize for our customer's experience. Remember ****** Cash is an incentive if you choose to redeem it, you are not required to spend it. Terms of ****** Cash itself do advise that redeeming ****** Cash will result in adjustments to original and redeemed purchases/transactions. In order for us to review this concern, we do require a copy of the front and back of the $75 ****** Cash coupon that the customer indicated they received for returning all merchandise. Upon receiving we may review the original request.

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please see attached an image of the $75 ****** Cash issued to me for the return.  I did not use this ****** Cash.
  
  Regards,
  
  ***************

  

  Business Response

  Date: 02/24/2023

  As a one time courtesy, we have gone ahead and placed a $75 credit back to Order ********** ($60 for ****** Cash & $10 ****** Rewards) Please allow up to 10 business days to receive.
  As stated previously, this is not a ****** error. ****** Cash and Rewards coupons are an incentive if you choose to redeem and this is how ****** Cash and Rewards coupons work per the terms of the coupons themselves.

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband brought my wedding ring fr9m Kohls over seven years ago. When he bought the ring they had a forever warrenty on jewelry. My ring broke Dec of 2022. I went into the **** location 12/27/22. They no longer sell jewelry or offer the warranty we had with my ring since we bought the ring. She informed me that they don't even have my ring in stoke anymore not even online. I spoke with a manager named ****, she was to get ahold of the regional manager and contact me. A week went by so I called the manager ****. She said she spoke with the regional manager and sent my case to coorperate. I have called and called since then for an update and get no information. It has now been over 2 months with no contact no response no resolution. A wedding ring is forever not just seven years, my heart is broken. We would have gotten insurance on the ring but at that time Kohls had the forever warranty.

  

  Business Response

  Date: 02/22/2023

  We apologize for our customer's experience. Upon review of the received complaint we verified that this is a duplicate issue that has been previously addressed by ******.  
  
  The customer was contacted by ****** December 30, 2022 by email, ************************ the same email in the BBB complaint, offering to assist the customer with a refund if proof of purchase was provided. ****** also offered to provide a replacement ring if pictures of the ring itself were provided. As of February 20, 2023, no response has been received. If customer is interested in either option, please reply to the original email sent by ****** December 30, 2022. As stated previously, ****** does not offer or sell warranties on its merchandise.

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was not able to get $40.00 ****** cash that expires today...it doesn't say there is an EST or PST time. I'm in PST..now I'm not able to redeem!! Called corporate and they are closed now.

  

  Business Response

  Date: 02/21/2023

  We apologize for our customer's experience. We have gone ahead and requested a new $40 ****** Cash coupon to be emailed to the customer. Coupon will be sent to ********************* and should arrive within 48 hours and will be valid until March 30, 2023. 

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased items both online and in store from ****** and have tried for the past 3 months to be removed or unscribe from their ****** ads on my email address. I have been unable to use the online chat, no helpful only virtual assist so no help and tried the corporate office in Menmonee Falls WI. but only a VMS so no help and the phone options for credit card or online purchase no help. How can I be removed from their email ads to me.Thank you very much *********************

  

  Business Response

  Date: 02/23/2023

  We apologize for our customer's experience when attempting to unsubscribe. We have gone ahead and removed customer email from our email list on 02/23/23. Please allow up to 10 business days to be fully removed.

  Customer Answer

  Date: 02/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************

   

  I wiil hesitantly accept the actions from the company, although I do not trust them to unscribe me.  I understand that it takes 10 days for my email address to be removed from their advertising email list.  But since I only have two options accept or reject and BBB needs a timely response I accept and will contact the BBB for follow up in 2 weeks if I continue to receive email advertising   Thanks ****

  
  

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ******** beach Quesadilla Maker with UPC *********** and SKU ******** and a ******** beach Belgian style waffle maker with UPC *********** and SKU ********. I submitted both of the rebates for 24$ (12$+12$) with all the documents and receipts in one envelope. But I received ONLY 12$ for one item. I didn't receive another 12$ for another item.I want ****'s to send my 12$ Mail in Rebate amount to my address.

  

  Business Response

  Date: 02/21/2023

  We apologize for our customer's experience. Upon review of the the customer's concern, we verified that the ******** Beach Quesadilla Maker was not eligible for the Toastmaster $12 Rebate promotion as it is different brand. Please see attachment.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on 01/20/2023 for $35 pair of shoes. The shipping mode on the Kohls site indicated my order would be sent via **** We do not receive postal mail service at our physical address. Per the tracking number provided for my package, the ************* postal service was not able to deliver my package on 01/26. See attachment with tracking number and undeliverable message.On 1/27 I contacted Kohls via secure message. Explained the situation and was provided the following reference number for a refund to my kohls card in the amount of $35, as well as a reimbursement for my Kohls cash used for purchase. The reference number provided to me for that conversation was : 230127-007563. I was assured it would take up to 7 days to get a refund to my credit card and a reimbursement of my Kohls cash, neither has happened. I currently have a $35 balance on my kohls card, due on 2/20/2023. A copy of my chat conversation today is attached. I am being asked by Kohls supervisor to pay the credit card balance due on 2/20, and then they will reimburse me with a credit to my credit card. I will not be paying for an order I never received. I do not want any late fees applied to my card for non payment or an adverse report to my credit report.I have had to tel my story to 4 different associates to include a supervisor, without resolution.I want:My credit card refunded My kohls cash refunded I do not want any lates fees for non-payment or an adverse report on my credit report for non-payment.I was told today by supervisor ******* that a refund has been issued multiple times. There is no evidence of this on my account. Again I was told to pay the balance for an item i did not recieve, and a credit will be added to my card after payment. This is unacceptable.

  

  Business Response

  Date: 02/20/2023

  We apologize for our customer's experience. Upon review of the received concern, we verified that Order ********** placed January 20, 2023 for one pair of Converse *********************** All Star Shoreline Women's Slip-On Shoes (SKU ********) was fully refunded February 17, 2023, the same date of the BBB complaint. $35 was refunded back to the original ****** Card and the $25 ****** Blue Cash coupon was emailed to ********************** and is also visible in the customer's shopping account. The coupon is good until March 19, 2023.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This might seam unimportant to anyone else, but not to me. I have requested ****** to stop sending emails to my work email a total of seven times. I work for a *********** System and emails like this in my work email is not something that I want. Every time I request to be taken off, it gets worse. Am getting an average of 3 to 4 a day. I just want them to stop. I have been told it takes up to a week to get this done but that is not the case, they keep coming and is been going on for months. Is there anything you guys can do to help?

  

  Business Response

  Date: 02/15/2023

  We apologize for our customer's experience. If these are truly sales alert emails from ******, consumer may click "unsubscribe" at the bottom of the email. Please allow up to 10 business days to be fully removed. Customer may also block ****** or **** as Spam.

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  when you try to unsubscribe it sends you right back to the website!, this has been going on for months and at this point it is very clear that they do not want to correct this! I just want them to stop! 

  thank you for your time.

  
  Regards,
  
  Eda Royal

  

  Business Response

  Date: 02/15/2023

  Please confirm if this is the correct email ********************** that customer indicated she is receiving sales alerts from ******.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13, 2023 my seven year old daughter and I visited Kohls in *******, ****. I visit the store regularly & spent over $500 the last 4 days at the store. Tonight while shopping with my child for her new spring wardrobe we were unsure of her exact size. We grabbed clothing of two sizes in each item and headed toward the childrens dressing room to find it had been boarded up and closed off to patrons. We then headed to the womens dressing area. I wheeled in the cart with my purse, our items, and our winter coats we had removed and stored. We headed into a dressing room with the cart and she began to try on. Upon getting the first item on we were startled by an employee yelling at us through the dressing room door Girls, Girls! You cannot have your cart in here and the limit is 5 items you need to come out immediately!. I apologize through the door my child gets dressed and I open the door. She again rudely states we need to take the cart out and can only have 5 items. I explained I had never before been told my cart wasnt allowed and I had no idea of the rule as Id been there weekly & no one had ever monitored the dressing rooms to inform the patrons of the rule. She responded well then they arent doing their job and stormed out. I was forced to take our cart outside, leave it unattended, and go back in with 5 items with her. I came back out to other customers going through my items in the cart. I was forced to stay with the cart & only run in and out of the dressing room to check on my child/exchange clothing. While my child is dressing and ********** without me being able to be with her - I watch a middle aged man walk into the dressing room to try his clothing on in the stall directly next to her! They had every other dressing room locked off. My child was forced to change in a room with grown men alone because I couldnt take my cart in. Unisex dressing rooms are not meant for small children- neither is harassment while changing through the door.

  

  Business Response

  Date: 02/23/2023

  We apologize for our customer's ********************** interaction. Upon review of the received complaint, we verified that this matter has been resolved. The Dubuque staff contacted the customer directly to apologize for her experience.