Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a ****** on-line supervisor on Jan. 25, 2025

  Customer Answer

  Date: 04/17/2025

  Attached please find a copy of my *** receipt confirming that I did ship back to ****** the shoes the on-line customer service supervisor Max agreed to accept in exchange for a refund since my local store could not find the correct order number attached to the order for this pair of shoes.
  
  The shoes have not been returned to me once it was discovered the wrong order number was attached to the shoes nor have I been issued a refund for these shoes. So, the bottom line is that ****** has a pair of shoes of mine they did not return to me nor did they refund my money for. Since they can no longer refund my money (the refund window has passed), they owe me the pair of shoes I shipped back to them that was initially agreed to by Max, the supervisor who authorized the January 2025 return.
  
  I have left at least two voice mail messages to ****** executive customer service line *************) which have not been returned and I also wrote the CEO of ****** (copy of letter attached) which also has not been acknowledged.

  

  Business Response

  Date: 04/21/2025

  We apologize for our customers experience. Our records show that Ms. **** previously made attempts to contact the customer and left voice messages. We will attempt to contact the customer again to assist with the customer's concerns.    

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As with my last several attempts, I still have not yet heard back from Kohls' CEO nor another *** from Kohls' since I DID return Ms. ****** last phone message, not once but several times, additionally leaving two voice mail messages on their general executive level voice mailbox line  I wrote the CEO when I received no ***ly to these four voice mail messages.  I also mentioned email would be the best way to reach me.
  
  
  

  

  Business Response

  Date: 04/23/2025

  On April 22, 2025, we called and left a voice message and also sent an email to our customer. Further details were needed to address our customer's concern. On April 23, 2025, we sent another email and our customer responded to this email. It was determined that the customer mailed shoes to the Return ********************** on 12/02/24. We are going to process a refund for the amount of $56.04 for the order ending in 3590 to resolve our customer's concern.  

   

   

  Customer Answer

  Date: 04/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I do not know what telephone number Kohls has been using to call and/or leave me voice mail messages but, for the record, I did not receive said calls nor voice mail messages.  However, I thank Kohls for communicating with me via email given our telephone schedules were already deemed to be incompatible.  I also thank Kohls for resolving my complaint to my satisfaction by agreeing to issue me a refund, the details of which are unknown to me at this time.

  I also wish to thank the BBB for their intervention.

   
  
  

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, in regards to ******** I was told a refund was processed for cancelled order for 77 dollars. Please tell me when it processed and provide refund receipt

  

  Business Response

  Date: 04/18/2025

  The refund was processed on our end on 4/16/2025 and will reflect on the Customer's statement in the next few days.  The screenshot clearly shows $76.99 and we don't round up numbers. 

   

  Thank you,

  Customer Answer

  Date: 04/18/2025

  i checked with my bank, no refund has been issued. Provide a refund receipt immediately. Also send me an explanation of charges, as order was cancelled and nothing was purchased for 77 dollars. Calls and emails will not stop until this is completely resolved and explained is provided. It will only get worse

  

  Business Response

  Date: 04/25/2025

  If the customer does not see the **********************, they may need to do a dispute with their card issuer as we have setled the funds on 4/17/2025, $76.99 and there is nothing further we can do. 

   

  Thank you,

  Customer Answer

  Date: 04/25/2025

  Please send me itemized refund receipt as your proof so i can document that, along with a brief explanation of charges. Since order was cancelled why card was charged to begin with

  

  Business Response

  Date: 04/28/2025

  As previously mentioned this was an order that shipped to ******** which had a different address from the customer.  We recommend that the customer change all passwords online and not to save any information when using online services.

  We have refunded the customer for the order. 

  Thank you,

  Customer Answer

  Date: 04/28/2025

  Attach a itemized refund receipt so i can forward to the bank. As I have not been refunded. Complaints and calls will continue until matter is completely resolved and refunded.

  also I a brief explanation on why a different order for a different customer was charged to my card

  

  Business Response

  Date: 05/01/2025

  We're aware of potential malicious actors that may hack into one's email.  As previously mentioned,  We recommend that the customer change all passwords online and not to save any information when using online services.  Again, our ************************** verified the $76.99 credit settled on our end.  The customer will need to contact the financial institution the card is held at to inquire on the posting of the refund.

   

  Thank you,

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 items from ****** on March 17, 2025. Two of the items were shipped to me and I received them. One item was sent to the store for store pick up. I was not able to pick up the item because the store was too far for me to drive. I called the store (******, *****) and they told me the item would be sent back to the place they were shipped from if I didn't pick the item up in 10 days. I have an email that states, if I don't pick up the item by March 24, the item would be returned. After they received the item I would be refunded my money. On March 18, I received an email that the item was picked up. I did not pick up the item. I called customer service. I was told I would have to wait until March 24 and the store would return the item. I would then receive my refund. I called the customer service phone number again around April 10th. I was told that the item was picked up. I explained that I did not pick it up. They said they could not help me. I had to call the ****** store because their records indicate that I picked up the item. I called the ****** store and talked to the manager She finally found the order but did not know how to issue a refund. She said she would call me back and let me know the results of what she found. It is April 17th and I have still not heard from her. I am asking a refund for the item I did not receive. The cost is $20.99. I have gotten the run around with every person I have spoken to. No one is willing to take responsibility or help me.

  

  Business Response

  Date: 04/21/2025

  We apologize for our customer's experience. Today, we mailed a ****** Merchandise Credit to the customer's home address for the item that was not picked up by the customer. 

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for something I needed by the 17th. The delivery estimate was April *****. Today is the 14th I still havent received it. Spoke to customer service they would do nothing until I waited another day. Its already late . I would have ordered elsewhere but ordered because of the delivery date. It is false advertising to get you to purchase and not send the order in the time frame listed

  

  Business Response

  Date: 04/19/2025

  We greatly apologize for the inconvenience our customer has experienced. Our records show the order was delivered on April 19, 2025. Generally all carriers that ****** uses,promise a 3-8 business day delivery time frame for standard ground shipping. We have forwarded this complaint to our Logistics Team for review. Our customer has the option to return the items to the store if they would like a refund.
  

  Customer Answer

  Date: 04/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I ordered this due to the delivery date estimation. However , it came a week later. I understand things with shipments can happen but was very unhappy with customer service telling me there was nothing they could do as it appeared it was lost in transit. I missed the window I needed the item by and will be returning 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today- 04 16 2025 I placed an order online via the Kohls Mobile App for a baseball hat and Under Armor Boxer shorts- undergarments. Less then an hour later I contacted Kohls via their online chat option because I realized the underwear would be the wrong size to either switch the size or cancel the entire order . If they cancel I will re order when I want. Afterall, I have had this done more then once with their agents recently, if I made a mistake or something. The agent ***** said he was sorry repeatedly but there was nothing he could do. He suggested oh just take them back. You cannot take intimates back and my store doesnt have these ones, thats why they had to be ordered online. He got his supervisor and he said the same thing, then said oh just order the right size, They did not have the right size and id have to pay shipping. He said oh you can come back to the chat and theyll reimburse. I advised how can i trust when i have all thiis hassle and i never had it before? He just kept saying it wouldnt be a big deal. after all the hassle i was having right now. I repeatedly asked them to cancel it , since i contacted them so quickly they refused. It has been done for me before. I have not expereinced such horrible service in a long time.

  

  Business Response

  Date: 04/18/2025

  We apologize for our customers recent experience. We move quickly to fulfill orders.  At times there may be a short window when an order can be canceled. While a customer is signed into their ************************** shopping profile, they can select View Recent Orders and select the order and click Manage Order. If the option is available to return, the customer can click Cancel Order. This information is available on our website ******************************. If a customer calls us to cancel the order, we may be able to do so if the order is not in the fulfillment stage. The customers order was in the fulfillment stage and could not be canceled when they contacted us. Please return the item to your nearest Kohls store for a refund. 

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is not an acceptable outcome . As discussed with the agent on your online chat , if you return to the store you DO NOT get shipping costs back ( if any ) Ive been through this before.  It could have been fixed , they chose not too , you cant just return boxers either .  Plus by the time I get them , this clearance sale will be over/ gone 
  
  Regards,
  
  *******************

  

  Business Response

  Date: 04/21/2025

  Please note that your order was not charged for shipping. ****** does accept returns for boxer briefs.

  Customer Answer

  Date: 04/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    However they do not carry these clearance items where they allow you to do ship to store 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ******** ******** and I was scheduled for a Kohls interview in the Commack location for 10:00 am. I received a email confirmation and multiple text messages to confirm. As soon I arrived I was dismissed without given a chance. A sales associate asked me who I was. I told her who I was and why I was there. She looked at me up and down and said ok will be right back. She comes back to me and says my manager isnt here. I said no problem but I got all these reminders for an interview? She proceeds to tell me I do see you here for an interview but she is not here right now and says I am sorry you have no interview today. I felt honestly hurt and upset because I was not given a fair chance and profiled the way she looked at me up and down before I could even have an interview.

  

  Business Response

  Date: 04/16/2025

  We apologize to the complainant for their experience. This matter will be addressed and follow up provided to the complainant.  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a toy for the price of $102.99 and it claimed free shipping - did not show any additional fees. Then in less than 24 hours, they had deducted $175.17 from my account. I thought this must be a mistake - but they are charging me surcharges of $66.00 - it is Order #**********. I immediately asked to cancel - checked to see if it had been shipped - it had not been shipped. I am told "their policy" is you must cancel with 30 minutes of placing the order! And they will not change the delivery method or cancel my order. They claim their fees are not hidden and they are "sorry for the inconvenience". This extra fee was more than 1/2 of the amount of the toy I was purchasing. I would have purchased it at ******* for $114 if I had known they would charge an extra $66!

  

  Business Response

  Date: 04/15/2025

  We apologize for our Customer's disappointment.  Our records indicate the Little Tikes item on Order Number  6631377689 does have a shipping surcharge from the Vendor since it is a larger item.  The standard ground shipping charge was free.  As a courtesy we have accommodated the $66 refund/credit back to the original form of tender.  This will reflect on the customer's statement within the next 7-10 business days. 

   

  Thank you,

  Customer Answer

  Date: 04/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5, I purchased 3 dresses only available in my size online in order to receive the $10 Kohls cash as advertised in the email sent to me. I received 2 of the dresses via shipping on 4/10. I immediately opened them and found that the green one had a small but noticeable hole in the seam. I returned it to Kohls on 4/12, with the intention of asking for store credit in order to keep my Kohls cash and purchase a different dress immediately. The one I was returning was not available for an exchange, unfortunately. Frankly, I wanted to keep the dress and would not have returned it if it were not defective. At the register to return, I was showing the sales clerk the hole when she suddenly just handed me a receipt for the return before I could even ask to just credit the amount to gift card or store credit to shop with right then. She told me it was already done and going back on my ******. As a result, the $10 Kohls cash I earned with that order and was planning to use right then was immediately zeroed out on my account AND my rewards balance total declined. While I understand the return policy with Kohls cash, it's unfair that: I was not even given the chance to request store credit to use that same day in store to shop with, and 2. I lost my Kohls cash not because I changed my mind abt the product but because it was a damaged and defective item. I did not WANT to return the product. As a result, I placed an order and paid for items I would not have ordinarily purchased because of the Kohls cash offer. Now I'm out of the Kohls cash and the dress. I want the $10 Kohls cash AND the rewards percentage amount added back to my account for me to use as I had intended to.

  

  Business Response

  Date: 04/15/2025

  We apologize for our customer's disappointment.  We are reshipping the green dress, sku ******** that arrived defective from Order Number 6630076573.  The new Order Number is ********** with no additional charge.  The $10 ****** Cash coupon was emailed to the customer today and is valid through 5/30/2025.

   

  Thank you,

  Customer Answer

  Date: 04/15/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is beyond acceptable and am quite grateful for your assistance and the outstanding resolution ****** is providing. Thank you for the help!
  
  Regards,
  
  ****** Per Due
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, I was at Kohls on Thursday April 10 2025...location Address: *********************************************...i was there trying to do my amazon return and i was told to go to the back of the store to get the job done..as im new to this location so i looked lost and when i got there, there was no employees and made me wonder if this was even the place... as i saw one employee who was a lady with no name tag didn't even say anything or make any eye contact but she eventually got to the counter with no communication just grab my stuff and expected if i knew everything all of this happened still with no eye contact and it made me felt like should i bring more stuff here?? or was she being discriminations towards me because she didn't want to look at me or say anything to me..made me wonder if she even say a word when she had an interview there? so what's the difference between an interview vs helping out a customer?

  

  Business Response

  Date: 04/15/2025

  We apologize for our customer's disappointment.  We have notified the Store Manager at the ********************************************* store location for review and coaching opportunities with all Associates to make our Customer's feel comfortable and appreciated with their in store experience.

   

  Thank you,

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25/25 I received an email from Kohls stating my order of ****** ********** trousers had shipped & a tracking number for the *** package. It was estimated that I would receive it by 3/29/25 but here it is 4/12/25 and I still dont have it & tracking information says something went wrong with no further information given. *** only tells me to contact the shipper which is Kohls but Kohls customer service is awful and you cant talk to nor email a real person; its all AI and AI does not address my issue which is that I still havent received my package and no one will tell me when I will or if I will be refunded since I have never received it.

  

  Business Response

  Date: 04/14/2025

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 4104 has been deemed a mis-ship; therefore a refund request has been initiated back to the original form of tender used on the order.  This will reflect on the customer's statement within the next 7-10 business days.  We are unable to reship the slacks as they are currently out of stock.

   

  Thank you,

  Customer Answer

  Date: 04/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********