Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a long time ****** customer, been making purchases since 2019. On Nov 23rd 2023, I made a purchase on ****** website, order number **********, I purchased a Toastmaster 1.5-Cup Mini Chopper, SKU: #********, a Toastmaster Mini Personal Blender, SKU: #******** and a Toastmaster 6-in. Electric Skillet SKU: #********. In ****** promotion advertisement, I can receive $12 rebate for each of the 3 items, and I sent a letter, an application for rebate, the order receipt and 3 UPC for rebate. After that I got email saying my tracking number is ********** and got a letter including 2 gift cards total valuing $24. However, even though I sent the rebate information together in the same letter, I never got the other $12 rebate. I'm unhappy with the rebate processing and I demand that my other $12 rebate be sent to me.

  

  Business Response

  Date: 02/15/2023

  We apologize for our customer's disappointment.  Our records with our Rebate Vendor indicate that the $12 missing Rebate has been issued under Rebate Tracking Number: ********** in the amount of $12.00 in the form of a **** Prepaid Card. Please  allow 6 to 8 weeks for this record to be processed and mailed.

   

  Thank you,

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on January 19, 2023 at 1:52 PM on the Kohls app with my Kohls charge card. I took it to the store on 02/05/23 at 3:48 pm to return the ************************* extra warmth comforter. I was charged $116.99 for this item on order #**********, and when I got the refund I was only given $79.25. I took a screen shot of the screen during the refund process and as you can see they subtracted $33.97 as a supposed transaction discount? I dont know what that means, but I know I was charged $116.99. I am aware that people can make returns at kohls without receipts and receive the lowest sale price on the floor, but that is not the case here as I placed the order online thus had ample proof and receipts. They did give me back $3.77 in Kohls cash that was used to pay for it, but I have no idea what that transaction discount would mean because my card was charged the entire $116.99 amount and I would like to be refunded fully (aside from the amount $3.77 that was refunded to me in Kohls cash). To add insult to injury, I have been treated horribly rudely by their customer support and its honestly infuriating that nobody seems to know how to do their job, or its very rare to find a support agent who actually does, as with the case of the first agent who created the reference number for me that nobody else followed. (Reference number 230205-011536).

  

  Business Response

  Date: 02/10/2023

  Upon review of Order ********** placed January 19, 2023 for 
  OLEHENRIKSEN Strength Trainer Peptide Boost Moisturizer (SKU 54555507), 
  Boys **** ***** Ultimate 5-Pack Super Soft Lightweight Boxer Briefs (SKU ********), AllerEase Body Pillow (SKU 91662726), 
  Body Pillowcase Soft Cotton 1PC with Zipper Closure 20"x55" (SKU ********), 
  Boys **** Champion Script Fleece Joggers (SKU 61757461), 
  Boys **** Cuddl Duds 2-Pack Lounge Pants (SKU 61825403), 
  Boys **** Under Armour Brawler 2.0 Pants (SKU 54663665), 
  The Big One Extra Soft Pillowcases (SKU 34010493), 
  Boys **** Champion Sherpa-Lined Hoodie (SKU ********) and 
  ************************* DuraLoft Comforter  (SKU ********)
  
  Customer tendered a $10 ****** Cash coupon and $303.54 with her ****** Card. There was also applied a 30% ****** Card offer applied to applicable merchandise in this order. Customer also earned $21.41 in Rewards on this order. 
  
  ************************* DuraLoft Comforter - Extra Warmth (SKU ********)
  Original Price $149.99
  Sale Price $116.99
  -****** Cash $3.77
  -30% Offer  $33.97
  + Tax      $5.03
  Customer actually only paid: $84.28 for the ********************************** Comforter (SKU ********)

  Customer Answer

  Date: 02/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  I do however, want to make a note that someone could have explained that to me when I called many times. If someone had explained that to me I would not have created a report so maybe the customer service needs to be trained and educated better to explain to customers the break downs of an order.
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** <*****************************>To:****************************************** Wed, Feb 8 at 10:13 AM Order #********** REFUND ISSUE.I RETURNED THIS ITEM THE SAME DAY IT ARRIVED IN THE SAME PACKAGE WITH ALL PAPERWORK AND WITH ALL TAGS ATTACHED.TODAY I GOT THIS EMAIL:Your Kohls.com Order - ********** Returned ****** Customer Support <******************************************************************>To:***************************** Wed, Feb 8 at 5:35 AM Dear Valued ****** Customer,We are contacting you regarding your recent refund request. At this time, we have issued a refund for the merchandise that was either missing, incorrect or damaged. Please allow up to 30 days for the refund to appear on your account. If your refund included a KMC (****** Merchandise Credit) or ****** Cash, it may be sent via US mail.This email has been delivered from a send-only address. Please do not reply to this message as the email box is unmonitored. For additional questions or concerns please call us at ************ and any of our customer service representatives will be able to assist you. For our current hours of operation, please click here *********************************************************************** you for shopping with us. We look forward to serving you again at www.kohls.com.Regards,.Kohls.com **************** Team I DO NOT WANT ****** CASH OR ANYTHING LIKE IT!NO CREDIT!I WANT A FULL REFUND TO MY CARD! I HAVE TRIED CALLING YOU SEVERAL TIMES. YOUR SITE STATES THAT YOU ARE OPEN BUT YOU ARE NOT! I HAVE CALLED NUMEROUS TIMES.I WANT TO TALK TO A PERSON ABOUT THIS!THIS IS OUTRAGEOUS. IT'S BAD ENOUGH THAT I HAD TO PAY THE RETURN SHIPPING AS WELL, AND DIDN'T EVEN STATE HERE HOW MUCH MY REFUND IS. FINALLY GOT THROUGH TO SOMEONE ASKING FOR A CONFIRMATION EMAIL THAT MY REFUND OF $35.95 WAS ISSUED, AND THEY SAID THEY 'COULD NOT SEND EMAILS SERIOUSLY????!!!!I WILL NEVER, EVER PURCHASE ANYTHING FROM KOHLS. THIS IS THE WORST STORE/SHOPPING EXPERIENCE EVER. ***********************

  

  Business Response

  Date: 02/10/2023

  We apologize for our customer's disappointment.  Our records indicate that the full Kohls.com order ending in **** was credited in two parts with $27 on 2/8/2023 and $8.95 on 2/9/2023.  The refunds will post within the next seven days.

   

  Thank you,

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a refund for an order that took way too long to arrive. They told me to call back the next day and they would process the refund. Now every time they call they hang up on me after waiting for over 30 minutes a time. I have proof of the refund promise

  

  Business Response

  Date: 02/20/2023

  We apologize for our customer's experience. Upon review of ********** placed January 30, 2023 we confirmed that the eleven items that were delivered one day past the estimated delivery date have been refunded February 20, 2023 and the customer will be mailed a KMC (****** Merchandise Credit) for $110.06. Please allow up to 10 business days to receive.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 I purchased Toastmaster Brand products and submitted the rebate receipt by the deadline of 12/25/2022 Limit of 5 rebates per household was allowed. I submitted 5 rebate requests in one envelope. I have received 4 of the rebates not all 5. When I do the suggested contact opportunities which are an online address and a phone number, I am just put at a dead end. No further information provided and no one else to contact. Strictly automated.I would like my final $12 rebate. Sad part is this same thing happened in 2021.I just let the 5th rebate go and did not push it. This time I see a pattern so I am filing a complaint.

  

  Business Response

  Date: 02/10/2023

  We apologize for our customer's experience. Upon review of the received complaint we did not see any evidence included for us to examine. Please include an attachment of what was mailed to Toastmaster so that we may research further.

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Kohls is looking for proof of purchase, so attached is proof of purchase

  
  

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 02/17/2023

  We have reviewed the received attachments but the store receipt was cut off and not visible. Please resend the original purchase store receipt.

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  **Copies of receipt attached**

   
  Regards,
  
  ***************************

  

  Business Response

  Date: 03/01/2023

  Thank you for sending over the requested evidence. We have partnered with the appropriate internal partners and requested that a **** Gift Card be issued, please allow 4-6 weeks for processing and receiving as it is being sent from our Rebate processing site.

  Customer Answer

  Date: 03/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 22 2023 I ordered 3 items online. Two were picked up in the store by me. One was said to have shipped on Jan 24. Order #**********, it has never updated and continues to say awaiting pick up by carrier on both the kohls and *** tracking. I have called as this is not the norm with delivery with Kohls As of today it still has not changed. I called right away after the 24th then was told I would receive by Jan 30. Jan 30 it did not arrive and was told when I called that I must call Feb 6. Still not updated on tracking or my Kohls acct as trackable and actually shipped. I went to the store for help on Feb 6, the manager and I called Kohls.com together and were told I would need to call back on the 8th, when we talked to a manager he said the 7th. Each call required 30 mins and frustration to get through a menu. I simply am not convinced it has shipped and would like my refund for the item **** body pillow without having to call in another time to be told I still have to wait.

  

  Business Response

  Date: 02/10/2023

  We apologize for our customer's experience with not receiving merchandise from an Order. We verified that the AllerEase Body Pillow (SKU ********) from Order ********** placed January 22, **************** "Awaiting Carrier Pickup"  A return was processed February 9, 2023 with the refund going back to the original form of tender used on the original order.

  Customer Answer

  Date: 02/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had $***** in kohls cash that was going to expire on 1/31. I photo copied the cash Because I knew I was not going to be able to spend it by that date and I knew **** will honor it up to 10 days past the date of expiration. I went today 2/5/23 to use my kohls cash and was told by the cashier that I couldnt use it because its reward money not Kohls cash. I said to the cashier it says Kohls cash (See picture). The cashier says no thats rewards money and its expired. Rewards dont get the grace ******* Im sorry but this is very miss leading. How was I even to know that this was Kohls reward when its clearly marked Kohls cash. If the $***** was reward money WHY would it be labeled Kohls cash. Clearly there are different rules on how to use the rewards vs cash. If the rules are different then the two should clearly NOT share the same name. Kohls should NOT be marking the reward money as kohls cash. I lost ***** because I was miss lead to think this was kohls cash because thats what it says Kohls cash.Shame on Kohls to mislead their consumers.

  

  Business Response

  Date: 02/09/2023

  We apologize for our customer's frustration. ****** Cash coupons are never valid for an entire month, they are usually valid for less than two weeks from the earning date. The 10 day grace ****** that we currently offer is valid for ****** Cash coupons as a courtesy if a customer was not able to redeem in the short redemption ******.
  
  Kohls Reward balances are converted into ****** Cash and issued the first day of the following month, these coupons are valid for 30 days. (These coupons will always be marked for the first day of the  month to the last day of the month) There is not extension to these have a longer redemption ****** than ****** Cash. Reward balances will fluctuate based on purchases and returns. For more information regarding our Rewards program, please visit: **********************************************************************
  
  As a courtesy we have resent the $30 coupon to the customer's email and this coupon is valid until March 30, 2023. We have also shared the customer's feedback with our internal marketing partners for future consideration.

• Initial Complaint

  Date:02/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising and Click Bait when shopping on line through the Kohls app. Kohls notoriously lists a clearance price, with multiple colors and sizes available, but as soon as you select an item, the price reverts back to the original sale price and not the clearance sale price. Just to verify, I select every color and size (because I know that sometimes the most popular color will be a higher price), but the price is always the higher. This to me is false advertising and its a complete waste of time to scroll through multiple screens and items only to find there is no clearance price as advertised. I called customer service about this once and was told that maybe my app was outdated and I should delete and reinstall it. I did that and the same thing happened. Ive been a very long-standing customer of ********************** but am truly disappointed at the deceptive sales practices.

  

  Business Response

  Date: 02/09/2023

  We apologize for our customer's experience. ****** will honor an pricing error if an associate can duplicate/verify what a customer is seeing on their end. 
  
  Remember when using computers, laptops, tablets and smart phones that regular system and App updates will ensure that all applications are up to date. Also regular clearing of browsing history and clearing cache from the systems menu will also reduce any image errors.

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Those suggestions have already been tried. It is not a computer/tablet or phone issue.
  
  Regards,
  
  V *******

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to see return labels in each mailing out of a package because a couple times this year I put in one address and it went to the wrong one and you guys have refunded me but its taken Apple amount of time when its someones birthday. The gifts are for Christmas and happened to me twice somewhere when I was typing my credit card you reverted to an address that wasnt supposed to be and I tell you right now he I could help you do your job better if you would have supplied the return shipping without you having just to refund me on the cuff so in addition more a lot of people have a different sizes that theyre not happy with and like me Im in ******* I dont have a business printer to print and I have your permission to print private stuff on there so then I say why dont you do return address labels and this will help the customer greatly and I say this in the authority of the federal professional development management

  

  Business Response

  Date: 02/09/2023

  We apologize for our customer's experience. Remember, when placing any online order with any retailer, it is always recommended to check shipping addresses on shopping profiles file prior to placing any order to always ensure order accuracy. ****** does send out email confirmations post submission and customer have up to 30 minutes to cancel an order if they notice an error. 
  
  Currently Kohls does not provide return labels, this information is posted on kohls.com. We have shared the customer's feedback with our internal partners for future consideration.

  Customer Answer

  Date: 02/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 items during Kohls Black Friday 2022 sale which had rebate promotions on Nov 10, 2022. I mailed on Dec 19, 2022 with 100% correct information and 100% required documentation. Ive made every reasonable attempt to contact Kohls and they have provided zero help on resolving. Rebate amount owed by Kohls that is still unpaid: $36 I went to the website of the rebate form and the website has no trace of my rebate (no tracking ID, no status). I called the phone number of the rebate form which was just recorded messages and endless circle of irrelevant menu options with zero human being. I called Kohls customer service who only provided me with the same contact information on the rebate form which I already tried. I reached out to Kohls on ******* who said they couldnt help without tracking ID. ********************** rebates:Order #********* Sunday, November 20, 2022 ************************ CHOPPER Order #********** Sunday, November 20, 2022 ******** Beach Performance 6-Speed Hand Mixer with Snap-on Case Order #********** Sunday, November 20, 2022 ******** Beach 10-Speed Smoothie Blender

  

  Business Response

  Date: 02/13/2023

  We apologize for our customer's disappointment.  Our records indicate that a $36 Rebate in the form of a **** Prepaid Card was mailed to the customer on 1/11/2023 from our Rebate Vendor under Rebate tracking number 1016803830. 

   

  Thank you,