Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Department Stores

  1855 Hilliard Rome Rd Hilliard, OH 43026-7288

• 

  Kohl's

  835 E Coliseum Blvd Fort Wayne, IN 46805-1221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was done on Dec 2, 2022- in which the total amount was $2375.98, this item was not delivered successfully and I filed a claim with Kohls which told me I would be refunded in 5-7 business days, I received a partial refund of $475.20 on Dec 17, upon going through multiple agents and being bounced around. I was told there was a mistake and I would receive the rest of my refund in again 5-7 business days, I then received another partial refund of $475.20 on Dec 24, I then called immediately and was told that there was another refund pending, but I have lost trust and would like some sort of remedy.The situation is in reference to Order #**********, and I have waited for my refund for over a month and still have been kept in the dark, I am still owed $1,425.58 in which I am requesting to be refunded.

  

  Business Response

  Date: 01/05/2023

  We apologize for our customer's disappointment.  Our records indicate that 9 items on Kohls.com order ending in **** were delivered via *** on 12/02/2022 and the remaining 6 items were mis-shipped via USPS.  However, as it was not received, we credited the full order on 12/15/2022 $475.20, 12/22/2022 $475.20, 1/2/2023 $475.19, 1/5/2023 $950.39 going back to the Discover Card ending 8038.  The refund back to the the Discover card will post within the next 7 days.

   

  Thank you,

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long time Kohls customer and ********************** card holder. My complaint that I gave not been able to get resolved is in regards to Kohls cash. When you make purchases with Kohls, you accumulate Kohls cash available to use at a later date. I get emails that I have ****** cash but this is never reflected in my account when I go to make purchases. Ive emailed Kohls at my account.kohls.com two times and my inquiries were never answered. I contacted Kohls on social media and after they requested all my account info, said they couldnt help me. I would like to know why I am not receiving the Kohls cash, if this cannot be resolved, I will close my card and discontinue being a customer. Attached are screenshots of the recent cash I gave not been able to use because they are not in my account and will not be accepted when I try to manually add to my account. Also attached is and email to show Ive attempted to resolve since July 2021

  

  Business Response

  Date: 01/13/2023

  We apologize for our customer's frustration. Please know that ******************************************* is not a valid email. ****** Cash and ****** Rewards are two separate entities. We encourage customers to call us directly at ************** for help with Rewards or ****** Cash.
  
  ****** Cash is earned for instore and online purchases if the qualifying purchase threshold is met in a single purchase transaction.  
  
  ****** Rewards will fluctuate and coupons are issued the first of each month (depending on purchases and returns-coupons may not be issued.) For more information regarding Rewards, please visit: ******************************************************************
  
  After review the screenshots included we confirmed 2 of the 3 coupons were not redeemed. We have sent a $10 ****** Cash coupon to email **************** that customer's rewards account is tied to. The $10 coupon is currently in the customer's wallet and good until March 2, 2023
  
  $5 8/31/21 *Not Redeemed
  $5 5/31/22 *Not Redeemed
  $5 3/31/22 *Used in store  March 14, 2022 at our Northridge, ** location

  Customer Answer

  Date: 01/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  The response doesnt even attempt to solve the issue. Just throw $10 ****** cash at her. More completely worthless ****** cash. She doesnt find it odd that Kohls cash that I earned went unused?  When I attempt to add ****** cash to my account through the app, it is NEVER accepted. This is why the cash is never used. The only time Ive been able to use the Kohls cash is when Ive been given the kohls cash certificate in the store and used it in the store. I have never been able to redeem or add the kohls cash through the app which is how I make most of my purchases from Kohls. Kohls response is a perfect example of what *** dealt with trying to resolve this issue. Theres about $100 in Kohls cash Ive been unable to redeem since July 2021. I will no longer shop at Kihls, Ive deleted my app and cut up my card. Theres lots of other places to shop. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/2/23 @ 10:30 encounter with *******, some ladies at customer service and ******* (manager)maybe rethink shopping at Westminster ******.I have LOVED this store until the last two order experiences. The first order they cancelled saying they didn't have it, but when I walked into the store there were over 20 of the items I ordered sitting by the register. .Today was by far the worst experience EVER. I went into pick up and a gal named ******* came to help me. I explained my first experience and she replied, you can't expect perfection when we get over **** orders a day. I commented that you could just say I'm sorry about your experience. She said, what did you say. I said nevermind, talking to myself. She then said, I don't need to say sorry for that and I won't. I asked her for my bin number and told her I didn't desire her help anymore. She replied, good, don't want to help someone like you. I asked for her name ..she approaches very aggressively to show me her badge. I went to customer service asking for a manager...they said ******* can help me. I told them I don't desire help from her again. They tell .e she's not usually like that. I said she's hateful. ******* interjects into the conversation that she's getting the manager. I briefly described to the manager what happened while shaking and crying. I'm so upset someone can make you feel so uncomfortable. I won't come back to this store EVER if she's retaining employment. There was NOTHING that warranted that treatment. As a representative of a store, you should apologize to a customer on behalf of the ********************** ...there was no reason for the hostility, aggression and absolute hatefulness. If your having a bad day, go take a breathe, but don't treat people like that.

  

  Business Response

  Date: 01/09/2023

  We apologize for our customer's experience. Someone from ****** Management staff will be contacting the customer directly within 48 hours to discuss this matter. 

• Initial Complaint

  Date:01/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with Kohls. It was for two pairs of women's leggings and two women's hoodies. I used out street address since most companies ship via *** or Fed Ex but of course Kohls used **** and we cannot have mail delivery here, the post office will not deliver it since we have no mail box and had to pay for a PO Box. So my package was sent back to Kohls. I placed my order on 11/24/22 and as of today 1/2/23 have not received my order or a refund. I have called numerous times and managed to speak to a supervisor once, they say I have to wait 30 days, well its been almost 30 days now since they returned my order. I feel like they stole my hard earned money. Things are hard for people right now and my order only came to $30 but that would feed my family for 3 days! I just do not understand how a company cannot issue a refund for merchandise I never received. My order number Is **********. I tried reaching out to their corporate office but they don't seem to answer phones, for days and days no answer. I am at the end of my rope, please someone help me get my refund. Thank You very much, ***************************

  

  Business Response

  Date: 01/09/2023

  We apologize for our customer's experience. Upon review of Order ********** placed November 24, 2022 for two pairs of Sonoma Goods For Life Midrise Leggings (SKU ******** and SKU ********) and two Juniors'SO 1/4 Snap Hoodies (SKU ******** and SKU ********) This order totaled $30.56 and was tendered with a ****.
  
  The Navy pair of Sonoma Goods For Life Midrise Leggings (SKU ********) was refunded December 9, 2022 for $5.10 back to the original form of tender. The Black Sonoma Goods For Life Midrise Leggings (SKU ********), the Magma color Juniors'  SO 1/4 Snap Hoodie (SKU ********), Black Luxe color Juniors'  SO 1/4 Snap Hoodie (SKU ********) and Black Sonoma Goods For Life Midrise Leggings (SKU ********) were refunded January 5, 2023 for $24.30. A courtesy credit for the difference of $1.16 was also applied to the **** January 5, 2023. This order has been fully refunded.

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on 12/25/22. I received the pants on 12/30/22 and decided to return the *** Flex Motion trousers. I returned the pants to the Kohls in ******* on 12/31/22. When I asked about the descrepency in the refund (I purchased the pants for $50.00 but was given a refund of $38.29 a difference of $11.71) the customer service agent didnt know and said I needed to call the 800 customer service line. I called and was told that a discount had been applied to to these pants. (They took the $22.00 discount from one of the other *** pants I purschased and applied it to two pants) This discount is not reflected on my receipt, it states I paid $50.00 plus the promotion on the website clearly states it it is by one get one off. I contacted customer service on the following dates and times to dispute my refund:12/31/22 at 2:17 PM by phone 12/31/22 at 2:38 PM by phone 12/31/22 immediately following my call I went online and had a chat (provided at end of document)1/2/23 at 8:49 AM by phone I did call my credit card company on 1/2/23 to file a dispute as well and they are going to issue me a credit of $11.71 but I still want to file a complaint because I so not think it is fair for the credit card to issue the credit, it should be ******. In addition I believe this might be illegal but if not it is unethical to change amounts after a receipt is sent out.

  

  Business Response

  Date: 01/04/2023

  We apologize for our customer's experience. Upon review of the received complaint we did not see any information for us to investigate this concern. Please reply to this complaint with an order number and or packing slip so that we may review.

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  In my original complaint I did include an attachment that includes a copy of my original receipt, my return receipt, a copy of the original promotion, my packing slip and a copy of the chat session I had with a customer service representative. I've included this attachment again for your reference. 

   

   
  Regards,
  
  ******* Dry

  

  Business Response

  Date: 01/13/2023

  Customer also contacted ****** via the ************ ****** of ******** General regarding the same concern. We will respond to the customer directly via the ************ ****** of ******** General.

  Customer Answer

  Date: 01/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* Dry
  

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark Vacuum on 12/10. It stated delivered on 12/14. I didnt receive the item so I called Kohls. They issued a replacement. I received the replacement on 12/19. The vacuum was used and returned by another customer. I called ********************** and wanted to return the vacuum and to get my money back as I was extremely frustrated at this point. The customer service rep apologized and told me to keep the used vacuum for my troubles and that a refund would be issued in 7 days. I called on day 7 and they stated that my refund was still being processed and that if I dont have it by day 10 to call back. I called back on day 11 and was told that they are expediting my refund and that I need to wait at least another 7 days. Im beyond frustrated and just want my money returned. It is for $227.10.

  

  Business Response

  Date: 01/03/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not see any evidence attached for us to investigate. Please reply with Order number and or Packing slip for us to review further.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The original order number from 12/10 is **********. Total is for $227.10. This order was not received. The replacement order number from 12/14 is **********. This was received on 12/19 and the item was used. I called on 12/19 as I wanted to return it and received a refund. I was told to keep it for my trouble and my refund would be processed. I was told it would be 7 days to receive my refund and Ive gotten nothing.

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 01/06/2023

  Upon review of Order ********** placed December 10, 2022 for one Shark HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop & Self-Cleaning System (SKU ********) this order was tendered with $5 ****** Cash and $227.10 ***** We confirmed this order was refunded January 3, 2023 with $227.10 back to **** and the $5 ****** Cash being emailed back to ****************** and is also visible in kohls.com "wallet" Customer has been fully refunded.

  Customer Answer

  Date: 01/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I finally received my refund yesterday after waiting for weeks.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order online, one of the items (an office type chair) arrived damaged. On 12/8/22, I contacted them via chat and explained the situation I was offered a replacement or a refund, I opted for the refund as I did not have time to wait for the replacement, I was told to discard the item. Still to this day I have not received a full refund. I have contacted them always via chat and am always told I need to keep waiting, I was told they issue partial credits at a time, which is ridiculous. I was originally told on the 8th 5-7 days and we are well past that. Most recently I was told I would have the remaining credit by 1/4/23, and if not I would need to call in and talk to someone, which for me is not an option as I feel I need proof of all conversations due to the process they have already put me thru. I have no confidence it will be done by then which is why Im filing the complaint, I pay my card off in full every month to avoid any fees and want this resolved before my next payment is due. The cost of the chair was $33.39 and they have so far credited me $20.29 leaving a credit due to me of $13.10. I should not be penalized and have to pay $13.10 for a damaged item, I had to go out of my account at to replace the item and then I have had to waste hours chatting with them to try and get them to do an easy task that should of **** handled weeks ago yet here I am still waiting!

  

  Business Response

  Date: 01/03/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not see any evidence attached for us to review. Please reply with an order number or packing slip so that we may investigate.

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The order number this is in regards to is #**********, I was due a credit of $33.39 and only received a partial credit of $20.29, it was short $13.10, I was told credits come in stages now, most recently I was told my missing credit would be there no later than 1/4/23, I was given a reference #******-012963, as stated this was the most recent interaction on 12/28/22, I had contacted them multiple other times and have screenshots of every chat that I had with them. Also, today is the 4th, and of course despite being assured it would be there it is still not on my account!
  
  Regards,
  
  Keri Boss

  

  Business Response

  Date: 01/11/2023

  Upon review of Order ********** submitted November 30, 2022 and the refund for the Techni Mobili Mesh Task Chair (SKU 92144059-Price paid $33.39) we confirmed that this chair was refunded in two increments. 
  $20.29 December 19, 2022 
  $13.10 January 5, 2023

  Customer Answer

  Date: 01/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Its just sad and ridiculous that I had to take this kind of action to get it taken care of!
  Regards,
  
  Keri Boss
  

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been told 3 times my order ********** was being refunded. The last 2 numbers given for proof of refund were 221222-031210 And 221230-032909.I have only received ****** hence far and am missing the rest.

  

  Business Response

  Date: 01/04/2023

  We apologize for our customer's disappointment. Our records indicate that the full Kohls.com order ending in **** was delivered under 6 separate *** and **** deliveries. However, as it was not received, we credited the full order on 12/17/2022 ($315.70) and 12/27/2022 ($159.06) going back to the **** card ending in ****. The refund back to the **** card will post within the next 7 days.

   

  Thank you,
  

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a purchase for pick up and was charged. I then canceled in person at store pick up and was refunded. Then several days later was charged again for the order. No one in customer service could help and to dispute with my bank would require a new card being issued which I dont want. Total Owed is $32.36.

  

  Business Response

  Date: 01/04/2023

  We apologize for our customer's disappointment. Our records indicate that the Kohls.com order ending in **** was credited $32.36 on 1/4/2023 going back to the Mastercard ending in 5369.  The refund back to the Mastercard will post within the next 7 days. 

   

  Thank you,

  Customer Answer

  Date: 01/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:12/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Novermber 29, 2022 I placed an order with a total of $879.79. On December 5th, 2022 I told a refund was processed for my order with a total of $879.79. On December 15th I had received and email stating I received a refund in the total of $293.27. I contacted to see why they only issued 1/3 of the refund total and was told it was mistake. I had to keep contacting until they finally issued another refund on December 21st. Now on December 30th, I now only receive $293.27 again and Im still missing $293.27 after I was told they had refunded the remainder of $586.54. I have contacted this company many times to get this resolved and they keep nickel and diming my money back to me and its ridiculous

  

  Business Response

  Date: 01/03/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not see any evidence attached for us to investigate. Please reply with Order number and or Packing slip for us to review further.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  My order number is **********. Hoping this can be resolved quickly.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 01/06/2023

   

  Upon review of Order ********** placed November 29, 2022 for two ****** Nest Learning Thermostats (SKU ********) and five ****** Nest Smart Thermostats (SKU ********) Which totaled $879.79. We confirmed that the entire order has been refunded and customer has been made whole for missing merchandise.
  
  
  Refund: December 13, 2022
  
  SKU ******** 
  SKU ******** 
  Total: $293.27
  
  Refund: December 28, 2022
  
  SKU ******** 
  SKU ******** 
  Total $293.26
  
  Refund: January 3, 2023 *Please allow up to 7 business days to receive refund
  SKU ******** (Qty: 3) = $293.26