Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a nurse here in *******, ** we had a patient in our unit who complained about their family not having money for summer clothes for their children . Myself and other nurses chipped in to purchase some items for this family . I had so many issues with delivery , first I couldnt find the package and complained and was told nothing can be done . I then walked around my whole apartment complex looking for this package and lo and behold it was IN MY APARTMENTS LAUNDRY ROOM near the mail area . Of course I had missing items in my order which I chatted in about and of course they said nothing can be done , no reshipment or refund . This company is a joke! **************** and ********************** has a mile yard bridge between the 2 words . Now Im both out of money and a familys clothes and the company could care less!! I reached out to leadership at my hospital and due to the negligence of Kohls our hospital bridged the gap between empathy and humanity and purchased a new order at MACYS which all items was received and in my hand . I will continue telling everyone about this company who could care 0% about their consumers only about what they can gain . I will continue to spread the word about kohls on my ******* , ******** and every family who comes into the ** with children. No one else should have to feel how I felt ! Like I was just a number and not valued at all , Im sacrificing my time, family and life stabilizing lives and making everyone feel seen and heard , working doubles to try to show other people there is still some good knowing its companies out here like kohls who just want to take take take. I will never shop here ever again . A bad taste is forever in my mouth from this company . I need my refund or Ill have to escalate this until I do receive the desired resolution. You dont treat ppl like this, you might need them again in life . Do right by people and life will reward you ten fold. Refund my money

  

  Business Response

  Date: 04/15/2025

  We apologize for our customer's disappointment.  Our records indicate a refund for missing sku numbers ********, ********, ********, ********, ********, ********, ********, ******** on Order Number ********** is being processed and will reflect on the Customer's statement within the next 7-10 business days.

   

  Thank you,

  Customer Answer

  Date: 04/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Khyana Flora
  

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration with the customer service experience I had regarding my recent order (Order #**********), which included one Cuddl Duds Solid Corduroy Cozy Soft Comforter ($54.99) and one ****** ******* White Goose ************** Fiber Comforter ($77.99). I am seeking a proper resolution and assistance in addressing my concerns.Since placing the order, I have contacted Kohls customer service on multiple occasionsover four timesto request assistance with receiving the best possible price for these items, which had been marked down several times on the website. Unfortunately, I encountered poor service and contradictory information from multiple representatives: One representative told me they could not assist with any price adjustments. Another advised that I needed to call back within 14 days of purchase to receive the markdown price. A third representative hung up on me after offering no help at all. The final representative reiterated the 14-day window and advised that they could only offer $10 in Kohls Cash as compensation for the price difference. I explained that I had already made multiple attempts to resolve this issue, but my concerns were consistently dismissed. I requested to speak with a supervisor, and when I did, the supervisor was incredibly rude and unprofessional. Not only was I talked over throughout the conversation, but I was also told that nothing could be done to help me. When I expressed my disappointment in their handling of the situation, the supervisor abruptly hung up on both myself and my son.This has been a deeply frustrating experience, and I have never encountered such poor customer service in my life, especially from a reputable company like Kohls. I am requesting that someone look into this matter and take the necessary steps to ensure proper resolution. I would appreciate your attention to this matter and a timely response to ensure a satisfactory outcome. Thank you for your time and consideration.

  

  Business Response

  Date: 04/15/2025

  We apologize for our customer's disappointment.  We've forwarded this Complaint to the Leadership Team for review and coaching opportunities with the Associates who assisted this customer.  ****** does have a 14 day price adjustment policy; however Clearance Markdowns are not eligible as well as BOGO items..  For more price adjustment information please refer to:  *****************************************************.

   

  Thank you,

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Subject: Follow-Up Regarding Order #********** Request for Additional Compensation
  

  Dear Kohls Customer Service,
  

  Thank you for your recent response regarding my order #**********.
  While I appreciate the clarification, I would like to express that I am still extremely disappointed with the overall experience I had. I made multiple calls seeking assistance and was never informed of the price adjustment policy within the 14-day window. Had this important information been communicated clearly and consistently by your representatives, I would have taken the appropriate steps in time.
  

  In addition to not receiving the markdown price due to this lack of communication, I endured a frustrating and time-consuming processbeing transferred, given conflicting information, and ultimately spoken to in an unprofessional and dismissive manner by a supervisor who even hung up on me.
  

  Given the amount of time I spent trying to resolve this issue and the distress caused by the poor service, I am respectfully requesting additional compensation beyond what has already been offered. This would be a fair gesture to acknowledge the inconvenience and oversight in customer communication.
  

  I hope ********************** values its customers enough to make this right. I look forward to your timely response.
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a set of Food Network branded cookware from ****** in May 2024. The pots have not withstood gentle use. They don't cook food thoroughly and don't clean easily. It seems ************ branded products are handled by ******. I made several calls to ****** and could not get assistance, and so I am left with no choice but to file a complaint.

  

  Business Response

  Date: 04/15/2025

  We apologize for our customer's disappointment.  The full refund to Order Number ********** ($74.63) is being processed to the **************** card used for the amounts of $63.96 and $10.67. The $5 ****** Cash coupon used has also been emailed.  The credit/refund will reflect on the Customer's statement within the next 7-10 days.  The cookware set has since been clearanced out therefore a replacement couldn't be made.

   

  Thank you,

  Customer Answer

  Date: 04/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, ****** should have provide a valid contact info/number for customers regarding it products.
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned some clothing that was still brand new and had the tags on it. However, I didn't have a receipt so the ****** store issued me a merchandise credit for $59.52. However, when I went to check the balance, the card was not found in the system. I would like the $59.52 to be reissued on a new merchandise credit or have the original merchandise credit to be activated.

  

  Business Response

  Date: 04/10/2025

  We apologize for our customer's disappointment. Our ************************** need the original purchase information to refund accordingly: such as:

  sales receipt/order number
  if it was ordered online what is the email address entered when doing the return
  which store was it purchased at and what time frame

  Please have customer provide any and all information and we will forward to the appropriate internal team for resolution.

   

  Thank you,

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I made an in-store purchase with cash. However, I lost the receipt. I returned the clothes that were still brand new & received a merchandise credit but it wasn't activated. I want the card activated or a new one issued.
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 04/12/2025

  We regret the frustration caused.  ****************************** are unable to assist without the original purchase receipt information.

   

  Thank you,

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I have attached a picture of the receipt.
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 04/15/2025

  Again, we regret the frustration and confusion that may have been caused.  We need the original purchase receipt from the items when they were purchased, not the return receipt information for our ************************** to review.  

   

  Thank you,

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  To reiterate, I couldn't find the original receipt. That's why I returned the brand new, unworn clothing back to the store. Then, they issued me a merchandise credit which I have upload as well as the return receipt.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ***** gift card which was not properly activated. I attempted to redeem the $50 but was unable to. I contacted the Kohls store where I purchased the gift card. They told me it was Apples problem. I contacted ***** and they said it was Kohls problem. I did a dispute with *********** and they told me to contact *****. I am getting the run around and this issue still isnt resolved.

  

  Business Response

  Date: 04/08/2025

  We apologize for our customer's disappointment.  The customer would need to contact ***** to have the Apple Gift Card activated.  We are unable to refund the original form of tender however we emailed a $50 ****** Cash coupon to the customer today for the frustration caused. 

   

  Thank you,

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  I have contacted ***** and submitted all the required information.  Apples response is that I have to contact Kohls.  I have contacted kohls and they tell me its Apples problem.  This is ridiculous.  Two big companies both blaming the other and neither taking responsibility, yet both companies had no problem taking my money and not delivering what I paid for.
  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 04/10/2025

  Again, we emailed a $50 ****** Cash coupon to the customer for the frustration caused. 

   

  Thank you,

  Customer Answer

  Date: 04/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday afternoon, April 3, 2025, I came shopping at Kohls store in ***************, ********. There was a sign they offer 40 percent discount on all purchases. Then at cashier They also confirmed that I will receive 40 percent discount on all my purchases after I take Kohls credit card.Only after taking all my information and opening for me a new credit card they said that most of my items are not covered by this discount and I will receive less that 15 percent. I canceled my purchase and have to cancel their credit card. I believe its bad business, they wasted my time and misinformed **** expect their apology and correcting steps.

  

  Business Response

  Date: 04/08/2025

  We apologize for our customer's disappointment in not being informed of excluded brands. To learn more about the 40% off when you open a ****** card please refer to the learn more tab on the mainpage of Kohl'***** or visit ******************************************************************************************************************************************************************************.

   

  Thank you,

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I can not accept the response. Any significant information like this shall be provided on the floor and be visible to the customers.
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 04/12/2025

  We regret the frustration caused.  In-store, the pricing signage for the items show if they are coupon eligible or not and any signage in the store regarding a ****** Charge application and a discount for opening one would have the exclusions disclosure listed on it. 

   

  Thank you,

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Nothing true in the Kohl's Corporation response.  Looks like they never visited their stores. And I should not. It's a good lesson.]
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Ryka sneakers they were hugely disproportionate to the size claimed. Would not send me a return label. I am disabled so this was a problem. I shipped it back got a tracking number from ****. Contacted them yesterday confirmed item was received. I am writing this complaint because I was told it would take 30 days to credit my store card. This is totally unacceptable. ******** company to deal with. No customer service. They know I am disabled. Thy were no help and now I have to wait 30 days for a credit to my Kohls credi card.

  

  Business Response

  Date: 04/07/2025

  We apologize for our customer's disappointment.  Our records indicate a refund completed on 4/7/2025 in the amount of $59.91 to the original form of tender on Order Number **********.

   

  Thank you,

  Customer Answer

  Date: 04/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ***************** Sewing machine from ************************** on 2/11/25. On 2/14/25, I received a damaged box from Kohls with a wire dish rack (I never ordered) and the receipt for the sewing machine taped to the dish rack (pictures attached). I called immediately to get a replacement sewing machine since this was a birthday gift, but was told that since this was a "marketplace" order they would issue me a refund. I was told it would take 7 days. I called again 7 days later and was told it was 7-14 days. So I waited and called again and was told the system was down and credit would be issued. I lost count of how many times I have called all I want is the money I am owed. I had to purchase another sewing machine from a different company and so I am out another 250+ dollars. I then called *********** to open a fraud claim and a temp credit was issued on 3/11/25. On 3/26/25, the fraud claim was denied , Kohls stated the good were delivered as promised. THEY WERE NOT!! I called 3/28/25, was told the system was down and to call back Saturday 3/29/25. I called 3/29/25, and was told a credit escalation would be sent and i would get an email in 3 days. Today 4/3/25, no email so I called again and was told now that I need to send the dish rack back and I should get a refund in 30 days. I don't care about sending the dish rack back since I did not order it, but I requested to speak to a supervisor and was sent to a line that just rang. I just want what I am owed, please help.

  

  Business Response

  Date: 04/07/2025

  We apologize for our customer's disappointment.  Our records indicate the refund processed on 4/3/2025 for the amount of $257.48 back to the original form of tender on Order Number **********.  The customer may donate the dish rack that was received.

   

  Thank you,

  Customer Answer

  Date: 04/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Kohls to have a refund for a shipping charge that was on my account that I was unaware of and no one would assist me with the refund, it was the worst customer service ever. I will not shop there any longer.

  

  Business Response

  Date: 04/01/2025

  We apologize for our customer's disappointment.  Our records indicate Order Number ********** was below the $49 threshold for free shipping to activate.  The subtotal was $33.58.  For more information about ************************** shipping costs please refer to:  ****************************************************

   

  Thank you,

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While shopping with this company (Kohls) there is a specific brand ( ****) that is Being sold that I do not believe is authentic, when buying this brand at any other store I have no issue but when purchasing through kohls the items come damaged or defective, there is no indication that these are listed as defective and are being sold at full price. Upon reaching out to the company ( kohls) I was basically told that because I purchase pass the 90 day mark there was nothing they could do, which is understandable, even thought these were bought for Christmas there isnt much I can do about the time frame, and there was no help or leeway from kohls end. My issue is that they continue to sell these defective items and that is my concern when theyre advertised as new, and **** being a well known company this isnt the quality they provide I have wasted hundreds of dollars are defective nice products through kohls

  

  Business Response

  Date: 04/01/2025

  We apologize for our customer's disappointment.  We've forwarded the photo and Complaint to the Manufacturer, *************, for review.  sku numbers 86492815 and 59021437 are both being clearanced out from the website.

   

  Thank you,

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This matter was not dealt with and as much as they say they feel bad nothing was done about this when I reached out to kohls directly  they said there was nothing they could do , which is unfair as I paid a lot of money to kohls for these name brand products 
  Regards,
  
  ****** *****

  

  Business Response

  Date: 04/15/2025

  We've contacted the Manufacturer, *************, with the photo and concern to have them contact the customer directly for resolution.

   

  Thank you,

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  while I appreciate them reaching out to **** I dont think **** will reach out to me, kohls is the one who took my money  for this item, so **** has no obligation to me as I didnt purchase through them. My purchase and issue is through kohls and how they handled this situation 
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 04/23/2025

  *************, reached back to us recommending the customer to contact them directly at **************.  Additional information can be found on ********. As this product is not produced by ****** this concern would be addressed by the manufacturer.  We understand the Customer claims to have tried this to no avail, therefore as a one time courtesy we have accommodated $50 to the original form of tender on Order Number ********** even though the return time frame policy has passed. This refund will reflect on the customer's statement within the next 7 - 10 business days.

   

  Thank you,

  
  

  Customer Answer

  Date: 04/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****