Business Profile

Department Stores

Kohl's Corporation

Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,621 total complaints in the last 3 years.
676 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** I didnt receive this order and I called in cs agent told me she issued a refund but I didnt record e a refund from PayPal yet.. since I paid with PayPal I need to get refunded to PayPal
Business Response
Date: 11/30/2022
We apologize for our customer's experience. Upon review of the received complaint, customer requested a refund November 25, 2022 and refund was processed November 27, 2022. Please allow **** business days to receive refund back to original form of tender.
Initial Complaint
Date:11/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned to kohls several items to send back to amazon as Amazon returns . These items were scanned by a kohls employee as received by Kohls but until today 11/29/2022 Amazon is claiming nothing was received from kohls and its been more than 30 days . There are more than 35 items that I returned to kohls in the last 2 months and Amazon is claiming that they never received them but all these items were scanned by kohls as received by them . I dont know who is telling the truth between kohls and amazon and amazon is threatening me to charge my credit card for all these 35 items . Kohls received all these items and scanned them as received and kohls is supposed to send them back to amazon . But Amazon is saying nothing was received and I am attaching screen shots of some of these items . Kohls needs to contact Amazon and resolve all these issues with the returns so Amazon wont charge me for these returns and so Amazon can refund me my money for the returned items . Someone is stealing my items either at kohls or amazon and then claiming that nothing was received. I need higher management at Kohls to be involved and resolve these issues because more than **** dollars loss is involved in here .
Business Response
Date: 11/30/2022
We apologize for our customer's experience with an Amazon return at one of our store locations. Please know ****** is merely a drop off location and scans the ** code and merchandise presented to the associate at the store and does not have access to individual's Amazon accounts. For questions regarding refunds, we recommend contacting Amazon directly and reference the order number(s) for the merchandise that has not been refunded. When the Amazon representative asks for the return information, then provide the ***** All return disputes must be requested with Amazon directly.
Customer Answer
Date: 11/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]the tracking from kohls shows NO updates about the items being delivered to amazon . It is kohls responsibility to ship the items to amazon and I attached to my complaint screen shots of the tracking numbers showing that the items are still at kohls and never been shipped back to amazon and its been more than 30 days . So kohls still have my items and they were never returned to amazon as kohls tracking numbers shows nothing and NO updates except that it was scanned by kohls and kohls received the return . So IT IS KOHLS RESPONSIBILITY BECAUSE TYEY NEVER SHIPPED THE ***** BACK TO AMAZON AND LOOK AT THE PHOTOS I ATTACHED TO THE COMPLAINT TO SEE THAT THERE ARE NO UPDATES. AND NO DELIVERY TO AMAZON

Regards,

***********************
Customer Answer
Date: 12/02/2022
I have emailed you the screen shots
Business Response
Date: 12/09/2022
As stated previously, customer must file a dispute thru Amazon on each order that customer claims they have not received a refund for.
Customer Answer
Date: 12/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]kohls is responsible for loosing the packages since kohls acts as the carrier and kohls should reimburse me for the items lost . Kohls is throwing the responsibility on Amazon but its kohls losing the packages and I am sure there will be lots of complaints against kohls from amazon customers

Regards,

***********************
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Sept 29 and my entire order was supposed to ship on September 30th. My order was delivered on October 6, 2022, with a packaging slip showing all items. However, when I opened the small box, two of the items were clearly not there. I contacted Kohls.com via the chat option and was told I would receive a refund for the two missing items. When a credit came through on my debit card it wasn't for both items (it wasn't even for the entire amount for the first item). I chatted again with an agent via text and was told to give it another week for the rest of the funds to be there. On October 27, 2022 I chatted for a third time with an agent via the chat option on kohls.com (I had all chat transcripts emailed to me). The first agent tried to tell me that two credits were sent but at first couldn't tell me the amounts. Then she told me two amounts that were over the top so I asked for a supervisor. It wasn't made clear if I was connected with a supervisor or another agent, but my problem wasn't resolved so I asked that my account be closed (after being offered $10 Kohls cash instead of my owed refund). Kohls didn't deliver my order and then kept my remaining refund that was $35.00.
Business Response
Date: 11/29/2022
We apologize for our customer's experience and not receiving two items from her order. Upon review of ********** placed with a Credit Card and $10 ****** Cash Coupon on September 9, 2022.

Customer earned $80.00 in ****** Cash which she applied to Order ********** October 3, 2022. Remember ****** Cash is an incentive if customer's choose to redeem thus items off original order ********** were reduced for redemption.

Below is the math of the two items that the customer indicated were missing

Big & Tall Columbia ****** Peak II Insulated Jacket (SKU 59305504)
Original Price $200, on sale for $119.99 *This is an excluded brand, ineligible for percentage off coupons but customer can earn ****** Cash and Rewards*
Sale Price $119.99
-$ **** (****** Cash that was used on Order)
+$ **** (******** Sales Tax 7.25%)
=$125.78 Price paid for Jacket that was not received

Women's Croft & ****** Effortless Stretch Pull-On Straight Pants (SKU 34179970)
Original Price $44.00, on sale for $29.99
Sale Price $29.99
-$0.67 (****** Cash that was used on Order)
-$5.87 (FAMILY20-20% off promotion)
+$1.70 (******** Sales Tax 7.25%)
=$25.15 Price paid for pants not received

Refund processed October 9, 2022

Big & Tall Columbia ****** Peak II Insulated Jacket (SKU 59305504)
$89.63 *Reduced for Redeemed ****** Cash

Women's Croft & ****** Effortless Stretch Pull-On Straight Pants (SKU 34179970)
$17.92 *Reduced for Redeemed ****** Cash

Return Tax Amount $7.80 *Tax will be different as ****** Cash is applied as a dollar off to order, this information is also mentioned in the terms of the ****** Cash itself*

Difference of Tax: $10.20-$7.80 = $2.40
Difference of Jacket: $125.78-$89.63=$36.15
Difference of Pants: $25.15-$17.92=$7.23
As a courtesy we have applied $45.78 to customer's original ********************** card used on file. Please allow up to 10 business days to see $45.78 back on card.

Going forward we recommend not redeeming ****** Cash until all items are received. Remember there is a 10 day grace ****** for ****** Cash after it expires.
Customer Answer
Date: 12/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************************
Initial Complaint
Date:11/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order ********** on ******.com on Saturday, October 19, 2019 at 7:08 PM Central Time. Email confirmation received and has been sitting in my mailbox. Now I need to submit a "Proof of Purchase" for the item which is under 3-year warranty. I called and asked about the official receipt. I was told that "Only 1 year receipt can be found in the system". I asked to be escalated to a manager. The manager looked up my order history and found that I don't have any order between Nov 2018 and March 2021. However, obviously I did have more orders per my email. I asked, do you think this is your problem of missing my order history? You should report it to your technical team. He was very rude and responded immediately that "No. This is not our problem", and "If you do not trust me, then I cannot help with anything". Then he put me on hold with music forever, disregarding me asking for his Work ID.
Business Response
Date: 12/11/2022
We apologize for our customer's experience. We are still working on their issue and to respond back to allow us more time to resolve.
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online and it was supposed to take off a ***** coupon and it never did. This was a Christmas present. I tried to call Kohls customer service and they would not take this ***** plus tax off my order they said they couldn't do it. Order number **********. I am asking for a kohls gift card or cash or a refund of total ***** for this order.
Business Response
Date: 11/29/2022
We apologize for our customer's experience in not receiving $10 off her online purchase. Upon review of the received concern, the issue has already been resolved. We verified that the customer also called the ************************** call ********************** on Novemer 28, 2022 and was sent $10 ****** Cash for the error.
Customer Answer
Date: 11/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:11/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** is engaging in fraudulent business practices. On Friday (November 25,2022) I purchased a lodge wok for $55.78. On Monday, the price of the item had been reduced to $45.75. Since ****** has a 14-day price adjustment, I called customer service to request a price adjustment. I was told that they would not process the adjustment. This is misleading to customers because before making a purchase, there should have been a prompt indicating that their policies had changed.
Business Response
Date: 11/29/2022
We apologize for our customer's experience. Our price matching policy has not changed but we do have exceptions, please visit: https://cs.kohls.com/app/answers/detail/a_id/88

Previous purchases, purchases made during Thanksgiving week, purchases made during the week of Cyber Monday will not be adjusted during Thanksgiving week and during the week of Cyber Monday.
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1st order: ********** i ordered 4 curtains. was delivered and left on steps. package was stolen from steps. contacted ****** several times to have the issue resolved. customer service told me to contact courier. ******* told me to contact kohls. i would like a refund, ordered the same curtains from amazon for cheaper.2nd order: ********** i purchased a papasan chair.. received an item that seemed like it was already used. the beige cushion had several black stains on it. the wrapping on the metal frame was broken in several areas. I contacted support and asked for a replacement. I was told that the item was no longer on sale and would have to pay difference for replacement. That didn't make sense. I then asked for a **** cash credit of $50 for the damages to the chair and was denied. ****** does not have overall customer service and is not willing to fix issues customers have. I opened a **** cash card because i thought ****** had good items. unsure if I will continue shopping here.
Business Response
Date: 11/29/2022
We apologize for our customer's experience. Upon review of Order ********** placed Friday October 21, 2022. This order included one Sonoma Goods For Life Friendship Plant & Ceramic Pot with Gold Metal Stand (SKU ********) and four Clean Window Twill Stripe Anti-Dust Window Curtains (SKU ********). Customer requested a 35% adjustment to this order and received $50 ****** Cash compensation via email. Tracking reflects this merchandise as delivered October 27, 2022. Customer must file a report with her local Postmaster for any packages delivered by **** or a Police Report for any packages delivered by any carrier other than ****. It must be received and reviewed at ****************************************************** before any refunds will be processed.

For Order **********, placed Friday October 2022 for one OSP Home Furnishings Papasan Chair (SKU ********), we confirmd that this merchandise was delivered October 31, 2022 and there was no report of damaged merchandise filed with ****** until the received BBB complaint filed November 28, 2022. Due to the amount of time that has passed since delivery, Customer must return the chair to local ********************** for a refund. Upon receiving the refund, customer may submit the return receipt to the BBB and we will compensate with $50 ****** Cash as a courtesy.
Customer Answer
Date: 11/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
I called Kohls several times. So to say this is the first time I reached out is not truthful.
for the first order **********
i purchased a sonoma plant( which i picked up from the store) and 4 curtains. When I signed up for kohls card, I was told that I had a promotion for 35% off for my first order. However, that did not apply. I contacted Kohls via online chat and they credited my account $50 because thats how much would have been taken off for the first order. So im unsure how you are saying I received compensation for missing curtains. Its up to Kohls to ensure goods are delivered. I paid $103.96 for items that I did not receive.
the 2nd order **********
I wanted either a replacement which I was not offered without paying additional. That was what the issue was. I actually wanted the chair, why should I have to pay full price for a damaged item, also why should I have to pay additional for a replacement because the item is more expensive.
again kohls is providing subpar customer service

Regards,

***************************
Business Response
Date: 12/06/2022
We stand on our previous responses.

Regarding the customer not receiving curtains delivered by the carrier, customer must file a report with her local Postmaster for any packages delivered by **** or a Police Report for any packages delivered by any carrier other than ****. Proof of report must be received and reviewed at ****************************************************** before any refunds will be processed.

Customer must return the *** Home Furnishings Papasan Chair (SKU 71610784)to local store for a refund. Upon receiving the refund, customer may submit the return receipt to the BBB and we will compensate with $50 ****** Cash as a courtesy as well as review reorder options available but only after damaged merchandise is returned to local store.
Initial Complaint
Date:11/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a men's **** fleece pullover hoodie online 11/24/22. I was able to select the size I needed add it to my cart and make a payment. I received a confirmation email and an order number, and the money was taken off my credit card. Two days later I checked to see if my item was shipped and found that my order was cancelled. I called ****** online customer service and was basically told by a lady named **** - employee ID#: 19X2, that they cancelled my order because they did not have the size available. Any other time I have made purchases on kohls.com, if an item is not available it's greyed out and I am unable to select it. When asked if kohls can give me a similar item at the same sale price in which I originally paid, I was told that they cannot give me anything at that price because the item is an exclusive item. I asked why I was able to select and purchase ********** online in the first place and the customer service lady, who I asked several times to speak with someone I can understand because we were clearly having a language barrier, **** continued to tell me that they could not do anything about my cancelled order according to her supervisor. I asked if she could give me her supervisors name and was told she could not give that information. Which was very confusing because now I can't know who I'm talking to if I speak to the supervisor who is telling you to tell me there's nothing kohls can do? I asked over and over again to speak with someone else due to the language barrier and I was never transferred. I explained to her that this is an inconvenience and none of this was my fault this was a mistake on ****** part. I asked to speak to a manager/supervisor, and I was transferred to "***********************" voicemail. Whom I have not heard anything from. I understand things get messed up during black Friday sales, but as the customer who didn't do anything wrong, I should not be inconvenienced due to a mistake made by the company where I am spending my money.
Business Response
Date: 11/28/2022
We apologize for our customer's recent online experience and an order being cancelled for being out of stock. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, especially during Holiday season, items from orders may sell out as merchandise is picked by hand and orders are fulfilled in the order received and we do not offer rain checks for items out of stock. Since **** is an excluded brand, our associates are limited with what they can or cannot offer per terms set forth by **** and price adjustments or substitutions are prohibited.
Initial Complaint
Date:11/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased $225 worth of merchandise with a $60 bonus reward offer Returned over $177 worth of merchandise but only received $113 credit (due to the $60 bonus cash Said I didnt want the cash only the credit for my purchase was told it was not possible.., so kohls stole my $60 and are forcing me to use their bonus bucks instead of crediting me back. Spent 30 minutes at the store arguing over an hour with customer service on the phone and virtual text couldnt find me a corporate email. Totally wrong! I am out my $$ and no one wants to help
Business Response
Date: 11/28/2022
We apologize for our customer's frustrations with earned and redeemed Kohls Cash reducing your return amount. Please know that our ****** Cash incentive is not meant to frustrate you, it is an incentive coupon towards a future shopping trip if you choose to redeem.

Since ****, Kohls advertising of our Kohls Cash, including the coupon itself, clearly discloses that If merchandise purchased earning Kohls Cash Coupon is subsequently returned or price adjusted, the value of the Kohls Cash coupon previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. This information is also found on the receipts, as well as on Kohls.com.

If earned Kohls Cash is redeemed and then the original purchase is returned, the Kohls Cash that was spent is deducted from the return value. Finally, as set forth in the terms and conditions, the return value of merchandise purchased with Kohls Cash may be subject to adjustment. We are unable to ***** your request as there was no ****** error.
Customer Answer
Date: 11/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I

The response by Kohls is in accurate and I dont believe they bother to even look at the documentation that I attached to the complaint because if they did, they wouldve realized I did not and I repeat, I did not use the Coles cash that was issued to me, therefore the Coles cash shouldve been voided and I should receive full credit for my purchase
What is happening now is again $177 worth of merchandise was purchased and I was only credited for $113 so in this scenario Kohls is making me pay my money for their Kohls cash

I urge them to look at the receipts that was attached and they will see that the Coles cash for $60 was not used. It is issued and it is pending. I have not used it. Therefore, there should be no reason why that Coles cash cannot be voided, and I am given the credit that I am entitled to to my credit card statement
in addition, why cannot calls provide a corporate email address or corporate phone number that I could call and walk them through this situation again in the document provided is it our conversation with somebody overseas who could not provide me with a phone number or an email address to a company that is located in ****************************
So I reject the response from Kohls as this has nothing to do with their coal cash policy in regards to it being used it was not use, so I am entitled to my full return of the items purchased and returned

Regards,

*******************
Customer Answer
Date: 11/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response by Kohls is in accurate and I dont believe they bother to even look at the documentation that I attached to the complaint because if they did, they wouldve realized I did not and I repeat, I did not use the Coles cash that was issued to me, therefore the Coles cash shouldve been voided and I should receive full credit for my purchase
What is happening now is again $177 worth of merchandise was purchased and I was only credited for $113 so in this scenario Kohls is making me pay my money for their Kohls cash

I urge them to look at the receipts that was attached and they will see that the Coles cash for $60 was not used. It is issued and it is pending. I have not used it. Therefore, there should be no reason why that Coles cash cannot be voided, and I am given the credit that I am entitled to to my credit card statement
in addition, why cannot calls provide a corporate email address or corporate phone number that I could call and walk them through this situation again in the document provided is it our conversation with somebody overseas who could not provide me with a phone number or an email address to a company that is located in ****************************
So I reject the response from Kohls as this has nothing to do with their coal cash policy in regards to it being used it was not use, so I am entitled to my full return of the items purchased and returned
I was unable to attach this document that once again proves the Kohls cash has not been redeemed and should not be part of their response or the reason why my refund was reduced because Coles cash was used.
Regards,

*******************
Business Response
Date: 12/06/2022
We stand on our previous decision as ****** Cash was redeemed by the consumer November 26, 2022 at the Port *******, ******* location on the merchandise below. Please also see attached receipt showing the customer supplied her Rewards number at the time of the sale as her name is printed on the receipt iteself.

Men's Apparel =UPC 400490636244
Men's Apt. 9 Textured Quarter-Zip Sweater
Size: XXL Color: Light Eggplant Heather

Misses Jackets =UPC 400544936948
Women's Croft & ****** Comfort Stretch Blazer
Size: Small Color: Navy
Customer Answer
Date: 12/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are still incorrect their evidence shows that the items were returned to make the kohls cash void. That is why I am upset. Why wouldnt I keep the items from the kohls cash? The policy is incorrect and again my own money held against me. If this is their stance I wish to take back the items returned since I paid for them

Regards,

*******************
Business Response
Date: 12/12/2022
We consider this matter closed. There is no ****** error. ****** Cash is an incentive if customer chooses to redeem and customer did redeem. Returns will be adjusted in accordance to posted terms and conditions on coupons itself as well as online.
Initial Complaint
Date:11/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My cousin worked there for a few weeks, everyone was rude, management made comments to other employees about her work ethic. And when she quit the manager hung up the phone without giving her an opportunity to say why she was quitting or ask questions about her last check. Horrible place to work!
Business Response
Date: 11/29/2022
We apologize for our customer's cousin's experience. We will research this matter further, upon customer providing her cousin's name, ********************** location and contact information.

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Kohl's Corporation is BBB Accredited.