Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/17 I purchase some items from kohls. I reached out because the next couple days the price went down. They were for 2 separate orders. Both associates told me they would refund the difference in the form of kohls cash. In the meantime ***** has told me they now will not honor the ***** kohls cash I was supposed to receive and the manager actually disconnected the chat before even hearing from me. I am attaching the chat transcript in order. I had to take screen shots of it but am more than happy to email it if you want it.

  

  Business Response

  Date: 11/28/2022

  We regret our customer's experience with price adjustments. We have sent $85 ****** Cash to the customer's email on file.

  Customer Answer

  Date: 11/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:11/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Date: November 25, 2022 Total price: $562.99 This was the total after they canceled some items. Even though they already charged me ****** and didnt cancel that charge. So now charged an additional $562.99. But that isnt my only problem they are shipping to someone elses address. Mind you I never received an email confirmation so thats why I checked. When I pulled up my order it had the wrong address. I tried contacting customer service several times with no resolution. They told me they could not change the address. That once they ship it, then it could be intercepted and once returned to the warehouse I could get a refund. I do not want a refund I want the items I ordered. I do not want to be charged twice. I want you to fix your flawed system! Here is all the proof of wasted time on the phone. What address they decided it needed to be shipped to even though my shipping address and billing address are stated in my account and was typed in at the time of check out. And now my only resolution is they get to hold onto my money until the order is packaged and shipped(to the wrong address) then intercepted and sent back to the warehouse. Will I then get a refund. That I dont even want, I just want an address change and the right amount charged. I will also be contacting the **** Because I had one order and didnt authorize a second charge. And you can not hold peoples money hostage because your system is flawed. And why have a customer service number if they cant help resolve any problems. Mind you I recorded all phone calls also.

  

  Business Response

  Date: 11/29/2022

  We apologize for our customer's disappointment.  Our internal Team has reached out to the customer assuring her the items are being reshipped to the correct address of ******************************************.  We updated the customer that we are working with our Buying Department to send her one item that is currently out of stock. 

   

  Thank you,

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a order online, order # ********* 2hrs later when I realized it was being shipped to my daughter in laws in ******* and not my address in *********** I contacted the online phone # was told costumers only had 30 minutes to change orders, modify or cancel them. Everything I ordered for my daughter in ct was being shipped to *******. The online app never requested my credit card security code and I hadn't even realized the order had gone through I was about to re order the entire order when I first checked my credit card and saw it on there. ***** told me I can return everything to a store but my daughter in law would have to do that because it's being shipped to her. Khols states they do this because it is a quick fulfillment center it's being shipped out yet the shipment isn't leaving khols till Wed of next week 3 business days and 7 bus days from ordering yet ******************************************************************************************* cancel the order.Thank you, *****************************

  

  Business Response

  Date: 11/27/2022

  We apologize for our customer's experience. Upon review of Order ********** placed November 23, 2022 by the consumer. Orders submitted by consumers do remind customers to review the order prior to submission and also sends out confirmation emails post submission for customers to review and that also advise that we have up to 30 minutes to make changes or cancel. Upon review of this order this order is currently with the carrier ***** and customer can make a *** account and update/change their delivery with the carrier directly or have the recipient return the items to their local store upon receiving. 

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Khol's TGIBF Sweepstakes - Website was unresponsive and now down - can not win prizes or khols cash - kind of a waste of going to the store and not getting anything at all. Longer issue -- My mom only wanted to go to Khols for Black Friday for these scratch-offs thinking the cards would give us immediate discounts or extra khols cash. Which it's okay that it doesn't -- what's upsetting is getting up, waiting in line to be one of the first **************** the store and then ALL of us who have a scratch off not being able to redeem our codes online. At first we were told the website was broken due to the sweepstakes not being turned on at the appropriate time -- then being told the website is just crashing (though as someone with a bit of HTML experiance -- the website wasn't overloading as much as there was no link it could go to to show you your prize after redeeming the code. So the first employee telling us it was broken was right. Not cool to lie to other employees or customers just FYI.) -- I used 40% of my phone battery just trying to get this link to work and take our codes to no avail. Then when we got home we tried again, and now it's saying the website is down for maintenance...but since the back of the scratch-offs advise the sweepstakes is only from 5a-8a for today (11/25/22) only I'm feeling like it's not going to come back up. My mom and I are due something for this trouble. We wanted a chance to win kohls cash or a legoland trip for my nephew like my mom was excited for. The deals today were not what brought us into the ***** store at 5am, it was this scratch off we now can't use and won nothing despite the week long ads we got about it in ours emails and mailers. I know we aren't the only customers with issues here but this needs to be logged so maybe something that be made right for everyone who came in. This made a lot of customers angry and they took it out on employees too which isn't right either.

  

  Business Response

  Date: 11/25/2022

  We apologize for our customer's frustration with an invalid error when applying for a sweepstakes. The issue has since been corrected and customer can also email: ************************************************ include name, emaila nd image of ************** with the code visible. Customer will receive the prize they would have won had they submitted it on their own.

  Customer Answer

  Date: 11/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me personally - however I still believe an apology email needs to go out to everyone - employees and customers - who were in store today and either extend or give extra khols cash as an apology. This was stress and chaos I know no one needed at 5am and has left a bit of a bad taste in my mouth. I expected more care from Khols.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:11/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got some blankets for my nephew. He has not even gotten the order yet. They then went on sale. Kohls refuses to give me price adjustment. This is fraud and unfair trade. I bought them last week. We cant take them back to store as not close store and kohls refuses to send me a return label. I was going to reorder as ***** is alot of money for me and that would be about the price difference. I'm on limited disability income and food stamps

  

  Business Response

  Date: 11/25/2022

  We apologize for our customer's frustration. Upon review of the received complaint, there was no evidence attached. Please include more information so that we may research ie: Order number and the what merchandise the customer is requesting an adjustment of. 

  Customer Answer

  Date: 11/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  See attached pics of order
  
  Regards,
  
  *********************

  

  Business Response

  Date: 11/30/2022

  Upon review of Order ********** placed November 19, 2022. Customer Ordered two The Big One Oversized Supersoft Plush Throw (SKU ******** & SKU 50814675) 
  The throws were on sale for $14.99 each, customer used a $10 off coupon as well as a 20% coupon and with tax 6.0% PA Sales Tax, the customer paid $11.09 for each blanket.
  
  The November 25, 2022 sale that the customer is refering to, the blankets were now on sale for $9.99 and if we applied the only available coupon at the time which was 15% (different sale, new promotions for Thanksgiving/Black Friday week) + 6% PA Sales Tax, the updated price of the blankets would have been $9.00 each
  
  $11.09 (previous price paid per throw)- $9.00 (Thanksgiving Week/Black Friday Promotion customer is requesting)= $2.09 per blanket x 2 throws= $4.18 difference we have applied to customer's order per her request, please allow up to 10 business days to see the credit

  Customer Answer

  Date: 11/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** advertising they are hiring and set up interview just to get a call from the store that they are not hiring. They need to stop advertising for jobs and quit setting up interviews.

  

  Business Response

  Date: 11/28/2022

  We apologize for our customer's experience. Occasionally we do have an overlap of positions posted that have already been filled that the system has not cleared the queue. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Christmas lights through Kohls.com. Was awarded Kohls cash. Used $45 kohls cash to purchase a Bissell floor cleaner on Nov. 15, 2022. It is November 23, 2022 and order has not been delivered. Kohls has tagged the order as completed. *** tracking shows item has been held at one of their facilities in ***************. ***********, **. Is just across the street from me so the city is nearby. When I called kohls and advised them on 3 occasions that my package was in limbo neither here or there they give me BS. And explained that its being processed. Its a lie and nobody including *** can explain the delay. I called kohls today to cancel the order and they wont allow me to cancel. I took back my Christmas lights and asked for a refund. They tried to credit me less $45 because they said I used kohls cash from this purchase for the floor cleaner. I paid $183 for the lights and they only want to give me $143 back. I told them at the store that I have not received the floor cleaner and they dont care. I explained that I dont want it anymore and I want it cancelled. I was told to call the online kohls.com. I told them the reps at kohls.com dont fix anything and dont anymore then I do by looking at the tracking number. They are rude! Now ** told I have to wait until I get the floor cleaner and return everything together. Why should I have to make this easier for them.? I have to wait till Its delivered? Thats nonsense.!I stopped shopping at Kohls for 2-3 years because of problems with them. I gave them another chance and now I realize why I stopped shopping at Kohls in the first place. After this return I will cut up my card, throw it away and close my account.Good riddance! I still have the lights I refuse to take any amount less then I paid !Call me for receipt info.************ I want a refund for both items. One was charged to my account and the other was charged to my husbands.

  

  Business Response

  Date: 11/25/2022

  We apologize for our customer's experience. We have requested a refund for the BISSELL CrossWave Pet Pro Multi-Surface Cleaner (2306A) (SKU 62662177) from Order ********** that has not been delivered, please allow up to 10 business days to receive refund back to the original form of tender.

  We can credit the difference of the $45 redeemed ****** Cash for the Twinkly 400 RGB Light String - Generation II (SKU  ********) from Original Order 6291972055 once the lights have been returned in store, please reply to the BBB complaint with a copy of the return receipt and we will credit the $45 internally. 

  Customer Answer

  Date: 11/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Today Nov. 25th I called *** verified package is indeed lost. I dont see anywhere that I can send a copy of the return receipt fir the lights once I return them. It is my understanding once I accept your answer the BBB will close out the case. I see nowhere a contact person or number with Kohls to send receipt to. I will not accept this answer as written. I want a contact at kohls and not a note to send receipt thru BBB.

  kohls you need to call me ************

  So we are on the same page and there are no mix-**** I dont trust you and your odd way of returning money to customers. 

   As requested by Kohls.
  Here is the copy of the return receipt from the lights I returned .
  Kohls will issue a credit $45 to my account. My account and my husbands acct. should have a zero balance after this credit and the credit from the cleaner I never received. ************ if any problems.
  
  Regards,

   

  
  
  *******************

  

  Business Response

  Date: 11/28/2022

  We apologize for our customer's experience. We have processed a credit of $48.48 to Order ********** (Christmas Lights)for the reduction in redeemed ****** Cash. Refund will post within 7 business days back to original form of tender used on that order.
  
  We have also gone ahead and processed a refund for Order ********** (Bissell) with funds being refunded also back to the original form of tender used on that order. Refund will also post within 7 business days.

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 10/30/22 Amount: $480 Item purchased: 4 * ****** Camera Dispute: Item never delivered, I reached out to Kohls 3 times and each time the customer service said they processed my refund but it has been 2 weeks I still didn't receive it.Order number: ********** Tracking number: 1Z9700W2YW02491517

  

  Business Response

  Date: 11/28/2022

  We apologize for our customer's experience. This complaint is a duplicate to the BBB Claim ********. Upon review of Order ********** placed October 30, 2022 for 4 ****** Nest Cam Outdoor/Indoor Security Camera. We confirmed that 1 was refunded November 17, 2022 and the remaining 3 were refunded November 28, 2022. Please allow up to 10 business days to receive back to the original form of tender.

• Initial Complaint

  Date:11/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order # ********** at 4:19 am CST on 11/23/22. For 4 king ******* and 2 standard *******, all were in stock and would be ready for pick up at 9 am. When I placed the order all 6 items were in store at the Kohls store, I specified for pick up. The store opens at 9 am and I arrived shortly after opening. The first person I interacted with at the online pick-up counter was very challenged in the store procedure. She at no point stated that my order was shorted. I ask to speak to a "store manager", A **** presented himself. I stated that I wanted his name and the phone number to file a complaint against him and my experience. He intentionally (to avoid a complaint) gave me the phone number of ************, that number has no option to file a complaint. The correct number which I found myself is: ************. I do not appreciate being lied to by a management employee of ******. Additionally, **** made no effort to verify if there was any additional inventory in the store, to fulfill my order correctly. This was the first day of a 3-day sale, I find it hard to believe that there was not sufficient inventory to fulfill my order when my online order was confirmed entirely in stock just hours previously before the store opened. I want Kohls' to ship at their expense to my home address the 1 king ***** , which I will pay **** (minus *******) for plus tax on my Kohls charge, which they have on file.

  

  Business Response

  Date: 11/29/2022

  We apologize for our customer's recent pickup experience. Upon review of the escalated concern, we verified that this complaint is a duplicate to one already received and resolved within ****** Executive Offices. The Big One Microfiber ********************** (SKU ********) from Order ********** is sold out and is currently not available. Customer  was sent $20 ****** Cash via email as compensation to cover shipping for a replacement pillow on kohls.com.

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]There was no response from the business as to me being lied to by the store manager and given the wrong number of corporate headquarters to file a complaint. They have not responded to that part of my complaint with the BBB. 
  
  Regards,
  
  *****************

  

  Business Response

  Date: 12/06/2022

  Again, we apologize for our customer's previous ********************** experience. Please know that the ****** Store Manager was not trying to mislead the customer with the phone number provided to him. 
  
  The phone number provided to the customer, **************, is the ****** **************** phone number that we within the Corporate offices ask that all ****** employees provide to all customers. This phone number has options for ****** Charge members and kohls.com concerns. Our phone representatives are trained to handle a variety of concerns including store issues.  The ************** is the main line for Kohls, **** Corporate Headquarters Building itself. All phone numbers are published via https://www.kohls.com/ and https://corporate.kohls.com/

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ********** on 11/10. Earned kohls cash which was digital and presents as a reward for buying items. I used it before the expiration and saw my initial item purchased was on further sale then what I paid. I went to purchase the item in a separate order and return order ending in **** to the store. They told me since the $40 coupon was used, I couldnt get my full amount of$228.43 back even if I returned the item I used the $40 coupon with. So that would mean no matter what I did to give back everything, Id be losing $40 of my own money spent. I called customer service as the people in ********************** suggested and the agent kept saying dont worry I will help you I asked that I receive the full refund and would do whatever I needed to get my money back so he kept saying dont worry and I would receive the full refund. I just received the PayPal return info for $185 which was not the full amount promised by the agent. The whole premise of kohls cash should be investigated but also, I was given false information by the agent and when I called back, nobody could do anything about it. Im the customer and was lied to and now am suffering for it. Nobody is taking accountability for the information I was given. I am requesting the remaining of the $228.43 to be given to me as I was promised by the agent and since I no longer possess the item purchased.

  

  Business Response

  Date: 11/23/2022

  We apologize for our customer's frustrations with earned and redeemed Kohls Cash reducing the refund amount. Please know that our ****** Cash incentive is not meant to frustrate you, it is an incentive coupon towards a future shopping trip if you choose to redeem.
  
  Since ****, Kohls advertising of our Kohls Cash, including the coupon itself, clearly discloses that If merchandise purchased earning Kohls Cash Coupon is subsequently returned or price adjusted, the value of the Kohls Cash coupon previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. This information is also found on the receipts, as well as on Kohls.com.
  
  If earned Kohls Cash is redeemed and then the original purchase is returned, the Kohls Cash that was spent is deducted from the return value. Finally, as set forth in the terms and conditions, the return value of merchandise purchased with Kohls Cash may be subject to adjustment. We are unable to ***** your request as there was no ****** error.
  
  In order for us to review the concern of a promised refund, we do require additional information including the return receipt from Order ********** as well as the return receipt from the merchandise where the $40 ****** Cash was used and all items were returned. We also require the name of the associate who promised consumer would receive a full refund.

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not have the copy of the receipt and the representative who promised this was through customer service on the phone and clearly not sourced within the US. I called back and asked to review the recording as Im sure you all do that for quality and I was told nobody can trace the call back to find the representative. As someone trained and working for your company to continue to say no worries and say he was going to give me a full refund then to not back it up is an issue. As a company you need to honor the word of your customer service representatives. Please search call records for this order and you should find the individual. Either way that is not helping my situation and I am refusing to shop at kohls and am having my mother close out her kohls charge account due to the way this has been handled. I am still expecting a refund. 
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 11/28/2022

  There is literally nothing I can provide you, but you can look at my order number which I provided you to see the refund and the return receipt that is a whole purpose of me reaching out through here because nobody from Kohls actually helps. I also told you there is no way for me to know the name of the associate on the phone who helped me because it was customer service and the guy barely spoke English, but you can check my phone records if you would like my phone number to do so This has been less than helpful over $40 with your company clearly can spare but as an individual providing for a family for the holidays, I cannot this is despicable and disgraceful as a company, and I will not let this rest