Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second order with Kohls since moving into my new home and Im having the same delivery issues with both. Undeliverable is what I find when I track from the screenshot I take after placing the order as they never send an order confirmation? The first order oddly appeared one day after being told this? This order is late (reading wrong address but is NOT) and a representative just told me to wait longer, no compensation for shipping, made excuses because shipped from secondary dealers, wow! I wrote to the *** for the horrendous customer service and she blew me off. This will be the LAST order I place with Kohls.

  

  Business Response

  Date: 11/23/2022

  We apologize for our customer's experience. Upon review of Order ********** placed by the consumer on November 8, 2022 the address for billing was different than the ship to address. The Customer's address for shipping was to a residence on Windermere Ave while the billing was for Windsor Ave. 
  
  Remember to always review all billing and shipping addresses on file for online shopping accounts prior to placing online orders.  Kohls.com does note the bill to and ship separately prior to placing an order and asks consumers to verify prior to submission. Once an order is submitted, the consumer will receive an email advising that the order was submitted and included the order details again. We confirmed that there was no contact with ****** until 11/19/22 via chat a complaint via the BBB. The *** tracking (1Z4V072E0312551550) indicates 11/23/22  that this order is being returned to ****** for an incorrect street number and we will issue a refund, please allow up to 10 business days to receive to the original form of tender used on the order.

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I just spoke to *** (*****) and yesterday the 22 of November 2022 they sent my package back to Kohls so I was not able to change the street name? So they can either refund me or resend it to the correct address and contact me for that as Im never able to speak with ANYONE which is one of my biggest complaints. They are not a customer friendly company.
  [Please type your response here.]
  

   
  Regards,
  
  ***************************

  

  Business Response

  Date: 12/06/2022

  As stated in prior response, Order was being returned to ****** and to be refunded within 10 business days of 11/23/22. ****** records indicate that Order ********** was indeed refunded for $46.03 back to the original form of tender used on original order. If customer did not refund, please advise.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 10/30/22 The amount of money you paid the business: $480 What the business committed to provide you: 4*Google Nest Camera Nature of dispute: item never delivered, *** tracking shows delivered in mailbox, but nothing was found and may mailbox is too small to fit a box of 4 camera, plus no signature was provided upon delivery. So I request a refund from Kohls Whether the business tried to resolve: I reached out to Kohls 2 times, each time the customer service told me my refund was processed, but I still didn't receive it.Kohls Account: ****************** Order number: ********** Tracking number: 1Z9700W2YW02491517

  

  Business Response

  Date: 11/28/2022

  We apologize for our customer's experience. Upon review of Order ********** placed October 30, 2022 for 4 ****** Nest Cam Outdoor/Indoor Security Camera. We confirmed that 1 was refunded November 17, 2022 and the remaining 3 were refunded November 28, 2022. Please allow up to 10 business days to receive back to the original form of tender.

• Initial Complaint

  Date:11/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been takeover. Someone has changed my account from my email to ********************** Someone also change the name on that account. I called customer service and they create a new account instead of getting back my account. Please lock that account or getting back my account.

  

  Business Response

  Date: 11/23/2022

  We apologize for our customer's experience. ****** first and foremost concern is our customer's security and we take every precaution necessary to ensure that your information is secure and for that reason we cannot answer any specifics via the BBB. For additional questions or concerns please call ****** at **************.

• Initial Complaint

  Date:11/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple direct mail flyers from Kohls. Please permanently remove my home address from your direct mailing list immediately. I do not want to receive any additional mail from Kohls ever again. One of my values is the environment and I am trying to limit the amount of mail that I receive. Junk mail produces more than 51 million metric tons of greenhouse gases annually and it adds 1 billion pounds of waste to landfills each year. Please email me back to confirm that my home address has been removed from your database and that I will no longer receive any mail

  

  Business Response

  Date: 11/23/2022

  We apologize for our customer's experience. We have gone ahead and submitted a request for removal from paper marketing. Please allow up to six months for processing and to be fully removed.

• Initial Complaint

  Date:11/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#**********. Order Date: 11/12/22 My order was returned back to the sender. *** says because there was an issue with the address that Kohls provided on the shipping label and to reach out to customer service with **********************. I verified that my address I provided was correct and then proceed to call Kohls customer service provided on the website. The representative Sel- ID#:1897 told me that I needed to wait until my expected delivery date has passed, which is tomorrow (11/19/22) but I advised her that I received an email that my order was returned and refunded. I did not request or authorize a refund for my purchase. I am not sure what is the issue with the address I provided because it is correct and no one can seem to provide me with that information. I then asked if that order can just be reshipped as some of the items I order we not currently out of stock. She says no that she cannot reship and that I would need to resubmit my order on my own. She indicated that there was nothing else that she could do for me to compensate the inconvenience. I asked to speak to her manager and she put me on a long hold just to tell me that there was not a manager available. She says that she put in a request to have a manager call me back. I asked for a reference# or confirmation # for this call and of course, she did not have one. I still have yet to receive a call back from a manager. I then proceed to chat with another manager named ****************** and he also advised that he could not assist me and I was on my own to request a new order. I asked for his manager and he just ended the chat. I cant seem to get help from anyone at this point. I just want my items that I ordered. Simple.

  

  Business Response

  Date: 11/23/2022

  We apologize for our customer's experience with an order being returned to ****** by **** Unfortunately we are unable to same package that was returned to ******. Customer must place another order for the items she wishes to receive. We also confirmed that shipping was not reimbursed so we did refund the $9.51 back to the original form of tender, please allow up to 10 business days to receive.

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

  Customer Answer

  Date: 11/28/2022

  I am looking for some type of compensation for my inconvenience. Kohls has taken no responsibility for this mishap, they are putting it all on me. I ordered items, that are now no longer in stock just for them to be returned back without my consent. I need an explanation as to why this happened and I need them to take action on fixing this matter. All they told me was to redo my order but those items are no longer in stock. How can I reorder them? *** says it was returned because of my address being mislabeled at the Kohls warehouse but I provided them my correct address and confirmed the address on the online order and over the phone to several customer service representatives. My address is not the issue on my end, this was an error in their warehouse and they dont want to do anything about this. This is ridiculous that I have to jump through all these hoops to get someone to assist me. 

• Initial Complaint

  Date:11/17/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PERCHASED AN ITEM FROM KOHLS AND FOUND THE SAME ITEM AT ******* FOR ALMOST HALF THE ***** TALKED TO **** THEY SAID THEY WOULD REIMBERSE ME THE MONEY IN 7 DAYS I HAVEN'T RECEIVED ANYTHING AS OF NOW. THE ***** THAT WAS RETURNED ***** NUMBER WAS ********** THE AMOUNT THAT WAS PAID WAS $99.97.

  

  Business Response

  Date: 11/23/2022

  We apologize for our customer's experience. Upon review of the received complaint, we did not see any return receipt enclosed. Please respond to the complaint with a copy of the return receipt so that we may investigate.

  Customer Answer

  Date: 11/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

  

  Business Response

  Date: 12/06/2022

  Original attachment included a screenshot for Order ********** (Versace ******************* Pour Femme) from September 30, 2022 for $94.00 + $5.97 (tax)= Total $99.97
  *This item is not eleigible for a price adjustment as this is excluded merchandise
  
  The second attachment sent to the BBB/****** is for a return of the Versace ******************* Pour Femme from Order ********** with $99.97 being refunded back to a **** card ending xx9687. Please follow up the financial institution that holds this account if consumer has not received the refund.

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I SENT AN ATTACHMENT SHOWING ITEM WAS RETURNED I DON'T KNOW WHAT IS HOLDING UP REINBURSEMENT.
  Regards,
  
  *********************

  

  Business Response

  Date: 12/12/2022

  We have asked that our local ******, ** store contact the customer directly to address their refund concerns.

  Customer Answer

  Date: 12/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from ****.com on 11/7/22 in the amount of $39. At the time of making my purchase I was giving 3 different shipping options and I selected ship to store because the dates aligned for when I needed my item. Now that day has come and I have yet to receive any information about what's going on with my order. I called the store. They said to call Kohls.com. I called them. They said call the store because they can't view store to store transfers. I called back to the store and they said they can't see store to store transfers. I'm so frustrated because although it's only $39 the customer service and tracking on ********************** pickup orders ***** and Corporate should know that these people doing these transfers aren't doing their due diligence to make sure the dates given at time of purchase are met. I don't understand that it's so easy for you to take my money but it's like pulling teeth just to get an update on your own order. I will never ever again select ship to store again because at least with delivery to your residence I can track my order better than ****** stores with a system that can't tell you where your item is at. You guys ****. Then when I went back to the chat they informed me that I would not receive my order until after Thanksgiving when I needed it today. And no this information didn't come to me via an email update on the status of my order but I had to seek it out on my own. Still haven't received an update and it's almost 3pm on the last day of estimated date of arrival. I will not be purchasing from Kohls.com in the future if this is their standard.Order #**********

  

  Business Response

  Date: 11/21/2022

  We apologize for our customer's experience for not receiving SO Lullabies Women's Knee-High Boots from Order ********** originally placed November 10, 2022. Upon review of the received concern, we verified that the customer was not charged for the boots. Customer did receive $45 ****** Cash coupon as compensation and this was redeemed on Order ********** for the same boots: SO Lullabies Women's Knee-High Boots (SKU ********) The expedited 2 day shipping of $19.95 was also reimbursed. 

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls.com lists a product, The Ninja Foodie Possible Pan 4 qt. as being on sale for $129.99 with a regular price of ******. This is misleading to consumers who believe they are gaining a deal for this product, as ninjakitchen.com lists the product at regular price for $129.99. This is the manufacturer that makes this product. Kohls.com is enticing customers to purchase this product from them as being on sale, when it is not on sale at all.

  

  Business Response

  Date: 11/28/2022

  We apologize for our customer's disappointment. Merchandise prices are established by our buyers and take into consideration a number of factors including competitors, promotional offers and costs for the goods being sold. Kohl's  is proud  to offer consumers additional savings with our promotional offers, ****** Cash and Rewards program for even more savings.

• Initial Complaint

  Date:11/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9th 2022, I placed an order on the Kohls website for a pair of grey Sonoma Faux Fur Slides with a total price of $10.68. The order # is **********. My birthday is coming up so my mom used her card to place the order for me. The order was processed and shipped to the store. Well today, November 17th, I get an email stating that the order was canceled because it's completely "sold out". HOW?? My order was particularly shipped to the store with no issues. Now, it's "sold out"? So I proceeded to go on the website and the shoe is indeed IN STOCK with the option to ship to the store! I read on here that someone else's order was canceled because they needed to be verified .. whatever that means. So maybe it's because my mom used her card but HELLO, all billing information is correct. We have the SAME ADDRESS and LAST NAME. I don't even know if that's the issue BUT I just thought I would bring that up. Now the shoes have gone up tremendously in price! Now, my birthday is coming up (November 22nd) and I won't even have my shoes. Kohls definitely needs to make this right because there is absolutely NO REASON why that order was canceled and it had already been processed and shipped to the store.

  

  Business Response

  Date: 11/21/2022

  We apologize for our customer's experience for an item going out of stock. Currently our orders are hand picked by associates for pickup and items can be purchased by in store shoppers prior to an associate going to select the merchandise on the sales floor. Items can and do go out of stock and unfortunately we do not have a system in place to notify customers when an item is back in stock or to replace the order if cancelled for being out of stock.

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have absolutely NO IDEA what you're talking about. I understand that items are ********** by staff BUT this order was a SHIP TO STORE. Not INSTORE PICKUP! Therefore, I thought that ship to store meant that it would be coming from a WAREHOUSE to send to my local store. Furthermore, the item is still showing in stock on the website. It would be common courtesy to OFFER to redo the order at the price that I initially ordered them for which is about $10. The reply to my complaint didn't offer ANY TYPE OF RESOLUTION. None at all. It was basically a subpar response of "Sorry it wasn't in stock .. Oh well." Not satisfactory at all!
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a damaged item and chatted with Kohls on 11/8. I was assured that I had been refunded for the item and was told to dispose of the item due to it being damaged. The credit had not posted to my account so I called ****** tonight to find out the return had never been processed and would take another 7 days to be reflected on my account. This is absolutely unacceptable.

  

  Business Response

  Date: 11/21/2022

  We apologize for our customer's experience. Upon review of received complaint, we did not see any reference to an order. Please reply with the Order number so that we may research further.

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Order #**********

   

  I had to call AGAIN this weekend as I was finally refunded but it was only a partial refund
  
  Regards,
  
  *************************