Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/22, I bought on-line "American Tourister" Luggage, size 21, SKU #******** (****** order # **********). However, ****** took my money, but did not deliver the purchase. Initially, ****** gave me *** tracking number (1Z3YA0760320173446). However, there was no package behind this number. On 11/16/22, I got a message from ***: "A claim has been issued to the sender for your package." Also, I talked with *** representative and they said that my package does not exist. So, it looks like a fraud to me.

  

  Business Response

  Date: 11/21/2022

  We apologize for our customer's experience in not receiving merchandise in an order. Upon review of Order ********** placed October 15, 2022 for one American Tourister *********************** Spinner Luggage (SKU ********) this order totaled $66.77. 
  
  We confirmed that this merchandise was refunded November 11, 2022 for $56.17. The refund was reduced for redeemed ****** Cash so we applied additional $10.60 credit, please allow up to 10 days to receive.

• Initial Complaint

  Date:11/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've made purchases with Kohls.com that haven't been delivered, upon contacting customer service I spent over 3 1/2 hours across chat and phone with them and was told by 4 different CS reps that I would not be compensated for products purchased that were not delivered. This is also clearly represented when reviewing the tracking numbers for the products, noting "Awaiting Carrier Pickup, ******* created a label, *** has not received the package yet". This is regarding two items from an order placed on 12/12/2021 order ********** (sku ********, item total $22.80 and sku ********, item total $12) and the other is from 11/8/2022 order ********** (sku ********, item total $39.99). The purchases were made with a combination of credit card purchase and ****** cash. I simply want my products or compensation for what was spent. I was told there is a "policy" on requests for "refunds" after 180 days, I repeatedly stated this is not a refund, I never received the goods purchased but was told on the phone to reach out to the ****** Chat and was told by ****** Chat to call. There appears to be no intention to provide purchased goods so I'm trying to take this up with the BBB. I chatted with two supervisors, this was a very long time commitment and the 2nd supervisor ****************** asked me to confirm an item I was referencing then simply disconnected from the chat. After 3 1/2 hours they finally got me to stop trying. I'm so disappointed in ******.

  

  Business Response

  Date: 11/23/2022

  We apologize for our customer's experience. Upon review of Order ********** placed December 12, 2021. As a courtesy we have refunded Boys **** Star Wars The Mandalorian Strong Force Top & Bottoms Pajama Set (SKU ********) and Baby & ****************** by ************************* Organic Graphic Tee (SKU ********) with $21.02 being refunded back to the original form of tender used on the order.
  
  Regarding Order ********** placed November 8, 2022, we verified no shipping movement for  the Men's Haggar Cool Right Performance Flex Classic-Fit Flat-Front Pants (SKU ********) this return was reduced for redeemed ****** Cash so you will see two refunds: $25.66 and $10.00 back to the original form of tender used on the order.  Please allow up to ten business days to see all three credits.

• Initial Complaint

  Date:11/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Two Items in this order are supposed to be shipped to store. I want to cancel because I'm tired of waiting. Unable to perform the cancellation and being forced to play a waiting game.Item *************** The Nightmare Before ********************** Together Tank has a tracking number of ********************** but going on a week and the item has not been picked up by the carrier. I want to cancel this order also as I don't believe it will ship. I'm tired of waiting for these items.

  

  Business Response

  Date: 11/21/2022

  We apologize for our customer's experience. Upon review of Order ********** placed November 9, 2022. ***********' ****** The Nightmare Before Christmas Jack ***** ***** Together Tank (SKU ********) which is selected for Ship to Customer was quoted to be delivered Thursday November 17, 2022 to Monday 21, 2022. Upon review of **** tracking number **********************, this item is out for delivery today November 21, 2022.

  Customer Answer

  Date: 11/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 zippered sweatshirts each, if not more per color, in black, navy, gray. And pink, at least, some I had bought 3 of. EVERY SINGLE zippered sweatshirt I have bought has not even lasted a year, but what the zipper pulls have come off. Clothing SHOULD last LONGER than a year or less! I'm utterly appalled that with receipt in hand and defective merchandise ALSO in hand, they would do NOTHING! I would have to dig for ALL the receipts to turn in as I bought these at all different times.

  

  Business Response

  Date: 11/18/2022

  We apologize for our customer's experience. ****** is very proud of our generous return timeframe of 180 days from original purchase date, 60 days for Sephora Beauty and 30 days for electronic/excluded merchandise. To process a return, Kohls must be able to locate your purchase in our systems.  If Kohls is able to locate the merchandise, then it may process your return in accordance with its applicable return policy.  If Kohls is unable to locate your purchase, or if the return is not consistent with the applicable return policy (e.g. beyond the return period), then Kohls is unable to accept the return. 

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in store to return a couple of items that totaled $45.58 on my receipt and notice upon leaving I was only given back $ *****. When I went back to question the shortage I was told in was from Kohls cash redeemed? I paid $45.58 out of my account how is this even legal? If there was points redeemed then negative the points but not take away from what someone cash that was paid out of pocket. This is not a fair practice and needs to be looked into.

  

  Business Response

  Date: 11/18/2022

  We apologize for our customer's experience. Upon review of customer's complaint and enclosed evidence, we verified that customer is enrolled in ****** Rewards and has been since May 17, 2015. While customer may not have earned ****** Cash on the September 15, 2022 purchase-customer earned $2.15 in Rewards which was noted towards the bottom of original receipt. Receipt also advises that Rewards Balance is converted and issued in $5 increments on the first of the following month and is valid for 30 days.
  
  A $5 Rewards coupon was issued October 1, 2022 (for the September purchases) and that coupon was redeemed in store October 1, 2022 at our *******, ** location towards Toddler Athletic Shoes. Returning the Team Merchandise November 15, 2022 unearned the Rewards from September 15, 2022 which is noted and reflected on the receipt itself:
  
  THIS RETURN REDUCED THE VALUE OF TRACKED REWARDS/ISSUED ****** CASH EARNED IN YOUR ORIGINAL SALE TRANSACTION. BECAUSE YOU ALREADY REDEEMED SOME OR ALL OF YOUR ****** CASH, THE VALUE OF YOUR REFUND IS CORRESPONDINGLY REDUCED BY THE AMOUNT OF THE ****** CASH EARNED/REDEEMED.

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/22 at roughly 11:25 am ET I was checking out of my ****** cart and after selecting my cart I was able to see someone else's entire cart including mailing address, account and credit card information. I immediately called ****** customer service to make them aware of this security breach. The person lives over 5 hours away from me. The customer service rep told me just to log out of the account (I was never logged into an account because I don't have one with ******). This is a severe issue as I should not be able to see someone else's credit card information.

  

  Business Response

  Date: 11/18/2022

  We apologize for our customer's experience and we appreciate the customer bringing this to our attention and we have forwarded it to the appropriate parties. ****** first and foremost concern is our customer's security and we take every precaution necessary to ensure that information is secure. Additionally, the right teams have been engaged and are reviewing to ensure this is a one time technology issue.

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order(#**********) om Nov. 6, 2022 in the amount of $28.00. The order was supposed to be delivered between Nov 10 -14. I kept on checking the order status and it said the label was created and it is waiting for the package. I called ****** on Friday, Nov. 11, 2022 and the agent told me that I should get it by Monday, Nov. 14, 2022. Saturday night I checked the status of the package again, and it was still waiting for the item for shipping. When I got the automated system regarding the order , when I called ****** it said the order was shipped. Today, November 14, 2022 (after 5:30pm EST) I called again and the agent told me that the order is on back order - because Kohls is too busy and I would now get the package on Nov. 22, 2022. Mind you I never received any emails from Kohls stating this . I then asked the agent for a credit and she said that I cant get it because of the back order. If the item was never shipped , what is the problem. Why is the automated system saying one thing and the agents saying something else and me not getting any correspondence from them. I no longer want the item because I needed it by today. I had to get it elsewhere. I want the $28.00 credited to my account today.The service I received was so lousy. Every time they said they will transfer me to a supervisor, I got there voice mail. Never had I had a company with so service.

  

  Business Response

  Date: 11/16/2022

  We apologize for our customer's experience. Upon review of Order ********** submitted November 6, 2022, there has been no movement of merchandise. I confirmed that a refund was requested November 14, 2022 and please allow up to 10 business days to receive a full refund to original form of tender used on order.

• Initial Complaint

  Date:11/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am upset about a shopping experience. the baby clearance was a mess, sizes in random order and some hangers indicated a size but was in fact the wrong size so this search was time consuming and a hassle. Then I had a 30 % off coupon that did not apply to 2 outfits, but they were not an exclusion so i chatted customer service. An option is to report an in store experience but ***** said to go to the store so i got a supervisor ******* who told me return the items or exchange. How is that a solution? I feel like customer service did not care and i spent more time being hassled.

  

  Business Response

  Date: 11/16/2022

  We apologize for our customer's experience. Upon review of the received complaint, we did not see a copy of the original sales receipt for us to review. If consumer would like us to investigate, please respond with a copy of original store sales receipt.

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  attached receipt pic for kohls as they requested.

  
  Regards,
  
  *******************

  
  

  

  Business Response

  Date: 11/18/2022

  Please include the entire receipt all the way to the bottom so that we can review further.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to order some curtains from ****** app, I selected the length and the color and noticed it says $25 ships to you free, great deal. I get to my shopping bag and it says I need to spend $50, I get on chat and am told that it is not advertised as $25 ships to you and that it's $50, then the after being insinuated that I am a liar and I call the chat agent out on it, she wants to make it right by me .... No this is in acceptable, do not have something on your website, then your employees talk down to a customer. All I wanted was the curtains at the advertised price and I am ridiculed and insinuated that I am a liar

  

  Business Response

  Date: 11/16/2022

  We regret our customer's frustration with being charged $8.95 shipping. We have gone ahead and refunded the $8.95 Shipping from Order **********. Please allow up to 10 business days to receive a refund to the original form of tender initially used on order.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/2022I purchased two TV stands online for a total of $327.91. In doing so, I earned $60 Kohls cash. When the items arrived, they were not as described on the website and looked terrible in person, therefore, on (about) 10/23/2022 I returned them in person. Kohls only refunded my card for $263.90, because I had already spent that $60 in Kohls cash online through a different order. When I told them I wanted to cancel THAT online order for the $60 refund to my bank account, they said they couldnt until all of the items were ready for pickup. Once all of the items were ready for pickup, I went inside the store and told them I wanted to cancel the entire order for a full refund. The store refused and stated they could only give me store credit. WHAT. The $60 is already deducted from my bank account! I want NONE of the items I JUST want my money back! I called Kohls customer service on October 30th and spoke with ****, who stated he was refunding my card and I would see the credit in my bank account within 7 days and that I could even keep the two TV stands without needing to return them. He stated I could donate them, keep them, sell them etc. He also gave me a reference number to track this progress. Today, 11/9/2022, I called Kohls customer service and spoke with ******* because I have NOT received that credit. ******* stated Kohls never had any intentions of issuing a credit back to my bank account but stated she could offer me store credit. I do NOT want to shop at this horrid store ever again and will NOT accept Kohls cash or any other form of repayment except a credit to my bank account. Period. It is completely illogical how if I give all of the items back to Kohls they refuse to refund my money back to its original form of payment? Thieves! At 7:30 another customer service representative called without warning (or a request from me) to tell me again there is nothing they can do. Theyre taunting and disrupting customers well past business hours.

  

  Business Response

  Date: 11/16/2022

  We regret our customer's frustration. Upon review of the received concern, we did not see any purchase information included in the complaint. In order for us to investigate, please reply and include a copy of the original receipt and or order number so that we may review further.

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My kohls order number was **********, placed on October 15th, 2022
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 11/18/2022

  We have gone ahead and applied $64.01 back to the original Order ********** and credit will go back to tender used on that order. Please allow up to 10 business days to receive.

  Customer Answer

  Date: 11/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, Im assumption that the refund of $64.01 is credited to the original payment account within 10 business days.
  
  Regards,
  
  *****************************