Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Order Date: Tuesday, October 18, 2022 at 13:55 PM (CST)the above order was place for 2 jackets. the columbia jacket arrived but it was not a jacket, it was a pair of *******. I immediatly called kohls customer service and told them and they said through away the ******* and they would start a refund back to my orginal payment method which was kohls credit card and kohls cash and kohls gift card. they said I would have the refund within 10 days at the latest. we are now on day 14 and no refund. I contacted customer service again and they said looks like it was processed on the 10/27/22 and to wait another 10 days. KOHLS IS LYING TO CUSTOMERS AND NOT RETURNING MONEY ON A MISTAKE THAT THEY MADE. HOW THE **** DO YOU SEND ******* INSTEAD OF A JACKET. PLEASE EXPLAIN. I WNAT TO BE CONTACTED BY PHONE ON THIS ISSUE AND A BIG COMPENSATION BE MADE FOR ALL THIS HEADACHE

  

  Business Response

  Date: 11/09/2022

  We apologize for our customer's experience for receiving incorrect merchandise. Upon review of the received concern, we confirmed that the Big & Tall Columbia Steens Mountain Full-Zip Jacket was refunded October 26, 2022 and a *** (****** Merchandise Credit) was mailed for $44.31 to the original billing address on the initial order. We also verified that $10.37 of the *** was redeemed November 5, 2022 on Order ********** towards a Big & Tall Sonoma Goods For Life Plush Robe.

  Customer Answer

  Date: 11/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  

  I was not contacted about the issue.  I did receive the credit but wasn't to know how you send ******* on a order for a huge jacket.  I will continue to reject the reasons until contacted by corporate about this issue. 
  Regards,
  
  ***********************

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $719 retail dresser from Kohls when it was marked on sale around $569. I was issued a "one day only" 40% off teaser coupon in one of their many many emails to draw me in to make a purchase. It worked because I went and bought the dresser (and one other small $15 item) for $330 out the door. On delivery day the item doesn't show up. I begin calling ****** After 3 days of calling ***** it's established that the large heavy item (surprise) is damaged and WILL NOT be delivered. I then start calling Kohls. The first time they state it will in fact be delivered and I have to wait an additional 5 business days. The next day they admit it's ALREADY ON ITS WAY BACK TO THEM. At which point they tell me they cannot send a replacement at any time (even after it arrives back) due to the value exceeding $300 ( just BARELY.) They then say "don't worry you can just buy it again, we'll adjust the price." But the truth is that they can't because it's NOW at its non sale price of $719 again and despite reassuring the 40% coupon again it's still way more than I paid the first time. Then the girl starts issuing kolhs cash extolling me $100 for the difference in cost and $80 for the kohls cash earned (and then used) I'll be charged for when the return processes. But she issues it as ONE kohls cash credit. And, even WITH the 40%, and a $10 off $50 home AND ALL $180 kohls cash (remember 80 was supposed to be a customer service gesture) the dresser is STILL MORE than I paid the first time (and the first time I had another item with it.) Then I have to go back to work. I call back again day 3. I'm told that the issue was "fixed" so I could buy the dresser and they will do nothing further. Also my refund should be processed in 4 more days (plus banks processing time) so I still have to follow up on that. Kohls is a SCAM jacking up prices and then refusing to honor them when something goes wrong out of the customer's control. 7 hrs 34 mins on the phone now!!!! And no dresser!

  

  Business Response

  Date: 11/07/2022

  We apologize for our customer's experience and not receiving her dresser. Upon review of Order ********** placed 10/16/22 which totalled $330.43 and included a Protocol Magna-Bright Magnetic LED Light ($12.56) and a meriwood ********************** Dresser ($317.87). This order also earned a $60 ****** Cash which was redeemed 10/19/22.
  
  The dresser has been refunded in two increments $237.74 and $80.13 which add up to the original price paid of $317.87. Customer can call ************************** and request to reorder the Ameriwood Home ******** 6-Drawer Dresser (SKU ********) for the same price she initally paid 10/16/22 for $317.87, she can then apply any additional ****** Cash coupons to that order. Please have customer use reference: *************

  Customer Answer

  Date: 11/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:10/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift from Kohls to be delivered to my son and daughter-in-law, who live in **********. According to ******, the delivery date was within two to four business days. Guess what - almost a month later - they still don't have it and now it's been bumped until November 4th. Don't you think there is something fraudulent about a company stating they can send a product paid for in full by a certain date yet never do it?Order Number: ********** Order Date: Wednesday, October 19, 2022 at 15:31 PM (CST)SHIPPING TO Desi and *********************** *********************************************************** ************ SHIPPING METHOD Standard PRODUCT DESCRIPTIONSKUQUANTITYPRICETOTAL In Fulfillment Godiva 24-Piece Patisserie Dessert Truffles Gift Box ColorOther SizeNO SIZE Gift Receipt FromKimberly and *************************** Message Happy 7th Anniversary so please keep enjoying your special moments You are much loved by us ******** 1 $59.00 $59.00 Estimated Arrival Tue, Nov 01 2022 to Fri, Nov 04 2022 Tracking #: to be updated

  

  Business Response

  Date: 11/07/2022

  We apologize for our customer's experience. Upon review of Order ********** placed October 19, 2022 the estimated standard/free delivery arrival was quoted Tuesday, November 1, 2022 to Friday, November 4, 2022. There was no expedited shipping selected for this order. Remember estimated delivery dates are provided to ****** by our carriers, ie: **************** and ***** post. We are unable to refund as the merchandise per *** tracking is slated for delivery today, November 7, 2022.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed multiple orders on Oct 11, 2022 and they were all cancelled. I called in and was told I needed to be verified. Went through that whole process and was told by the representative that I could place the order again online and wouldn't have an issue. The orders were cancelled again, and I had to call back in on 10/12. The representative replaced the orders and the delivery dates showed 10/15. All orders were delivered except one #**********. Tracking was stating awaiting carrier. I was advised to call in on 10/18. Then the representative told me that I actually had to wait until 10/21. I was told that if I did not get by 10/21 then I could call in and they would reorder and honor same price. I call in 10/24 and the first rep says that he does not see what I paid and is quoting a higher price. Then he says he cannot honor the price I am saying I paid. Then I called in again and now the representative is saying I have to wait until 10/31 to get a refund. I really wanted this product but at this point I just want my money back. This is so frustrating! I will not patronize Kohls again after this experience. How do you refuse to give me a refund. It is my money. Tracking # 1Z3YA3960340240408.

  

  Business Response

  Date: 11/01/2022

  We apologize for our customer's experience in not receiving her merchandise. Upon review of our concern, we verified that a refund was processed 10/31/22 for $135.44 back to the original form of tender. Please allow up to 10 business days to receive.

• Initial Complaint

  Date:10/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three items on line that came out to $55.24 (uploaded) to use my 40 dollars kohls cash( uploaded) ( which $10 is given for every $50 spent so I had previously spent $243.57dollars at ****** store(uploaded) my 40 dollars kohls cash was gonna expire on 10/23/22. So I decided to order on line on 10/22/22 to use my $40 kohls cash.the amount that I was I thought I was paying with my bank card was $22 and change. But unbeknownst to me somehow they're web site fraudulently takes off the kohls cash coupon and charges the full amount( on the coupon says can redeem in store or online) And if the company kohls goes unchecked for doing this with their online store imagine how many people they are scamming. Thank you so much for your time and consideration on this matter.

  

  Business Response

  Date: 10/25/2022

  We apologize for our customer's experience. Please know that our ****** Cash incentive is not meant to frustrate you, it is an incentive coupon towards a future shopping trip if you choose to redeem.
  
  When redeeming online, during checkout , enter the 15-digit Kohls Cash number and four-digit PIN, and the value of your ********************** Cash will be deducted from your order total. 
  
  If you have a shopping account with ****** and are using the Kohls App, any Kohls Cash that has been added to your Wallet can be applied directly to your purchase. Per terms and conditions on the coupon itself-Kohls Cash will be applied prior to percent-off total purchase discounts.
  
  For more information about ****** cash, please see: https://www.kohls.com/feature/kohls-cash.jsp#0

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 8 or 2021 I purchased 10 chairs from Kohls.com for ******. Order # ********** Over the passed year 6 out of the 10 chairs have broken and ripped. I beleive there is a defect with the chair because the damage is the same on all 6 chairs with a rip of the leather (vinyl) on the sides of the seats. People were sitting on the chairs and hurt themselves when the rip occured because it separated the back of the seat from the bottom of the seat. I tried contacting Kohls twice- first time was a few months ago when it had happened to 2 chairs. They were not willing t0 help me because they have a 180 day policy. Since then, 3 more have broken in the same manner. I called again today 10/21/2022 and I received the same answer and they told me to contact ************ (the manufacturer) . Madison **** number is no longer in service. Since the same tear has a occured on all 5 chairs I believe it is a defect with the chairs. I would like a refund on these chairs

  

  Business Response

  Date: 10/27/2022

  We regret our customer's disappointment. Unfortunately these chairs exceed our posted 180 day return policy and we are unable to refund. Customer can inquire with JLA (the vendor of the chairs) about warranty information either by phone, ***************** ************ or  via email: ***************** 

  Customer Answer

  Date: 10/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  If this one happening to one or two chairs I wouldn't have pursued the complaint. But the same tear happened to 6 chairs and so I beleive that ****** should refund me for the chairs. For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  

  Business Response

  Date: 11/09/2022

  Again, we regret our customer's disappointment. We stand on our previous decision to not accept these returns as they exceed our posted return policy. Customer can inquire with JLA (the vendor of the chairs) about warranty information either by phone, ***************** ************ or  via email: *****************

  Customer Answer

  Date: 11/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 
  I tried contacting the manufacturer but there is no answer. I cannot be that a company like kohls wouldnt care to help their customer when its obvious from the pictures that its defect. The rip runs down the same spot on all chairs. I would like for kohls to contact the manufacturer for me because I couldnt reach anyone
  Regards,
  
  *************************

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased shoes online for Granddaughter 2days ago. During the ordering process there was several pairs of one pair of shoes. The next day I received a notice that the shoes was out of stock. The notice said 3 pairs were to be picked up @ the store an 3other was to arrive to my home. Went to the store to get the ones that were to be picked up. The person in customer service was no help it was very obvious that there was no training regarding store policy.After speaking to her I went to the floor to find the shoes that I ordered they were there the young lady working in the department wasnt sure if I could just get the shoes that I had ordered nobody was sure about how that policy works after leaving I got home and I pulled up Better Business Bureau or true pilot and looked at the reviews everything that happened to me today happened to other interview visuals I have proof I can make copies if youd like one individual on the true pilot review said to this day they have yet to get the order that they had made online and when requested a refund of the money it was denied and never got that either I hope that they go online and register with the Better Business Bureau I am very upset and disillusioned by Kohls and the lack of training and the individuals that theyve hired to represent their company and theres no head quarters information. The manager or supervisor was not available. Called back 2 hrs later and was put on hold and after a while it hung up. I purchased $219.70 . This is my order# **********. The pick up information is pickup location ************************************************************************************************ is what the email sent by kohls to me regarding my order. Im just wast to get my money refunded back to my kohls card. Im afraid that they are going to ghost me like the did the customer on the Truepolit review

  

  Business Response

  Date: 10/26/2022

  We apologize for our customer's experience. Upon review of Order ********** placed by the consumer 10/19/2022-the order was placed with some items being shipped directly to the customer while some items were being shipped to the ****** in ***************, **. 
  
  When orders are shipped to the store and are ready for pickup, an email will be sent to the customer advising items are ready for pickup and will include a pickup pass for customer to present to the associate. We verified that this information was also relayed to the customer 10/22/22 via the ****** Call ********************** as well.

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,I have had a horrible experience so far ordering from Khols other than their online customer service team trying to be as helpful as possible. My order was broken into two shipments and I got notifications that the first one was delivered on 10/20. I never received the package and could not find it and once I reached out to customer service they were able to compensate for that. I was worried about my second package and wanted to make sure that I would be home upon delivery - but once checking the tracking I saw that the package was being "returned to sender" due to some hazardous material irregularity according to the tracking. I reached out to customer service again and was told I would receive a refund 30 days after the item has been returned to the sender (according to the tracking # it should be returned on 10/21). I think this is outrageous that I have to wait so long to get a refund for something that I never got. The shipment is in the origin state from what I can tell so it is obviously getting back to ****'s relatively fast yet I have to wait a month for my money back? This just does not make sense to me and I would like a refund for my package in a respectable timeframe.

  

  Business Response

  Date: 10/25/2022

  We apologize for our customer's experience. Upon review of the complaint, we did not see an Order number provided. Please reply to this complaint with an Order number so we may investigate.

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Here is the order number as requested - **********. 
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 10/27/2022

  A refund for Powerbeats Pro Totally Wireless Earphones (SKU ********) was processed 10/27/2022 and customer will receive refund within 10 business days back to the original form of tender used on Order **********.

  Customer Answer

  Date: 10/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some items from Kohl's department store. I returned them early today to receive a refund and to repurchase them with three separate gift cards at the ******* on garth *** in ***** store. The customer service agent began the process and used two of my gift card then the system went down. she told me that the transactions were cleared and they would have to start over again. When I tried to repurchase the items, the gift cards did not work, A manager called ******* was very abrasive towards me. She refused to listen to me when she was not around when the transaction was done. She was very unprofessional and told me that I could file a *** plain which means that they don't care about customers. They need to issue me my **************************************** pay for the items with my credit card. There was another manager ******* who does not know the store procedures and had no customer service experience. They need to be retrained. Those women should not be working in customer service and they should be demoted as managers because they lack leadership skills and they have no customer resolution skills. I wasted so much time at that store today for absolutely no reason and their inability to rectify a simple situation.

  

  Business Response

  Date: 10/25/2022

  We regret our customer's recent ********************** experience. Upon review of the concern, we did not see any evidence included for the gift cards. Please reply to the complaint and include a copy of the three gift cards that did not work so we may review further.

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards, This sis a complete lie i called in and the gift cards we identified. I am awaiting for more of your stores to close and for you to continue to lode business. Very unhospitable department store.
  
  ****** *****

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS THE WORST CHICO EVER TO WORK AT I QUIT WORKING FOR THEM OVER 1 MONTH AGO & I STILL HAVE NOT GOT MY FINAL CHECK FROM THEM!!!THE MANGER DOES NOTHING TO HELP YOU RECEIVE THE MONEY YOU WORKED FOR SHE DOES NOT CARE ABOUT THE EMPLOYEES!!!MY CHECK HAS BEEN SENT OUT TO ME 2 OR 3 TIMES NOW AND STILL I HAVE NOT RECEIVED IT!!!I HAVE REACHED OUT TO THE HR DEPARTMENT AND THEY TELL ME LIES AND BULL S*** OVER & OVER AGIN !!!I WILL NEVER SHOP HERE OR REFERENCE ANYONE I KNOW TO WORK HERE !!!I HAVE REACHED OUT SERVAL TIMES AND I KEEP GETTING TOLD THE SAME THING . THIS COMPANY DOES NOT CARE ABOUT PAYING THE EMPLOYEES ESPECIALLY AFTER YOU QUIT !!!THE **** IN HR WHICH IS *********************** HAS GIVEN ME THE SAME FALSE INFORMATION OVER 3 TIMES NOW !!!I HAVE SPOKE WITH *** AND THEY SAID THEY HAVE NO CHECK BEING SENT TO MY ADDRESS AT ALL!!!! THE CHECK WAS NEVER SENT OUT !!!I DO NOT SELECT THIS STORE FOR ANYONE WHO BELIEVES IN EQUAL RIGHTS !!!!

  

  Business Response

  Date: 10/27/2022

  We apologize for our customer's experience. After consulting with ****** internal partners, it was confirmed that an incomplete address was provided to ****** and has since been updated to include an apartment number. We have been advised that the check was delivered yesterday via ****