Complaints
This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,622 total complaints in the last 3 years.
- 676 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/8/2022 I submitted an order for some **** shoes. Order number **********. I had $45 in kohls cash so I was excited to only pay $16.15. They shipped on 10/9/22 with expected delivery between 10/13/22-10/17/22. The last scan on this shipment was made from *** on 10/14/22 at ******* ** location. I called *** on 10/18/22 and they advised that the package was considered lost because it had not been scanned in 4 days. I called kohls customer service and they told me there was nothing they could do. I spoke to a manager ******** who said I needed to wait until 10/24/22 for anything to be done regardless of *** saying it was lost. I have never experienced such lack of customer service before. I called again on 10/19/22 hopeful to get someone who had some customer service, no **** luck. I spoke to ****** and manger bleach they stated nothing could be done. I have never had such a bad experience with kohls but it seems from the other posts Im reading that this is the new norm for kohls. I think it may be time to close my kohls charge account and shop elsewhere, I can not give money to a place that doesnt care about their consumer. If *** is saying the pacakage is lost and it is still showing in their possession then guess what?! ITS LOST AND IM NOT GOING TO RECEIVE IT. I would like my money and the kohls cash I used back. I can not believe I am having to leave such a horrible experience on this forum since kohls use to be all about customers.
Business Response
Date: 10/24/2022
We regret our customer's frustration in not receiving Order **********, placed 10/08/22. Upon review of customer's concern, we verified that customer spoke to ****** via phone on 10/21/22 and merchandise was reshipped under new Order **********.Initial Complaint
Date:10/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a $100.00 Apple gift card in the store. I waited the 24hr activation time. When I tried to redeem the card, I was told it was an invalid code. I contacted Apple. I was on the phone 2hrs with them and they told me it wasnt their problem and to go back to the store. Kohls informed me it wasnt their problem and to go back to Apple. I contacted Kohls charge services to dispute the charge and they told me I couldnt dispute it and to go back to the store! All I want is a refund or replacement but all I keep getting is the run around.Business Response
Date: 10/21/2022
We regret our customer's disappointment with a $100 iTunes gift card not being activated at the time of purchase. We have issued a refund back to the original form of tender. Please allow up to 10 business days to see the credit.Customer Answer
Date: 10/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a $200 gift card for my daughter. She ended up losing the gift card. I have the receipt and which contains the last four of the gift card numbers ****. I tried calling asking for a replacement of the card, as it was for her to buy my grandchildren school clothes, no one can help me.Business Response
Date: 10/19/2022
We regret the consumer's frustration. Upon review of the receipt, this gift card was not purchased at ****** thus we do not have access to the information on the receipt and are unable to assist. We recommend the consumer following up with the Dollar General Store directly as gift card was purchased there.
The consumer can visit dollargeneral.com, scroll to the bottom of the page and contact the company via Help Center under Support heading and select. Select "Contact Us" and follow the instructions for In-store shopping.Customer Answer
Date: 10/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************Initial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is in regard of a previous one : ******** With that complain I asked for a refund of two amounts: ***** and 69.12.I only got the $69.12 on 10/14.I am not sure why I did not get the other one as the Kohls employee stated that they would send both:"MESSAGE FROM BUSINESS:We regret customer's recent frustration with our organization. We have gone ahead and issued a courtesy credit of $69.12 to Order ********** and $***** courtesy credit to Order **********. Please allow up to 10 business days to receive back on original form of tender used on initial order."I attached to this email the only one refund showing in my business account.I need the other refund issued / $***** Thank you.Business Response
Date: 10/17/2022
We regret customer's recent frustration with our organization. We have gone ahead and resubmitted the $53.46 courtesy credit to Order **********. Please allow up to 10 business days to receive back on original form of tender used on initial order.Customer Answer
Date: 10/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
Date:10/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a gift card from ***'s about 8 days ago . The numbers on the back of the card didn't work when I tried to use it. When I called the first person I spoke to,he said the numbers did not belong to ****** and to send him a picture of the card. I never heard back from him.Thank you,*************************Business Response
Date: 10/17/2022
Upon review of the received complaint, we did not see any evidence included. Please respond to this concern and include a copy of the original purchase receipt along with a copy of the gift card in question including front and back of the actual gift card.Customer Answer
Date: 10/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
**SEE ATTACHED PHOTOS**Regards,
*************************Customer Answer
Date: 10/31/2022
Thank you for your reply. I was told when I spoke to **************** to send pictures to a particular person at ******. He never responded.Here is his email-Tke3508@****'s.com.Business Response
Date: 11/04/2022
Please send a copy of the original purchase receipt as well as the back of the actual gift card that includes the barcode and all of the terms and conditions of the card itself.Initial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have returned 3 items On 8th September, 2022 in the Kohls Department Store in *******, ** (zip code *****). But , I never get a refund.I have tried to call the number on the receipt , but nobody respond.I went to the store today to ask and shop, but I was told that I could only buy one item because I did return 3 items last month. I want my money back, but the store manager said they could not help even if nobody pick up the calls.Business Response
Date: 10/25/2022
We apologize for our customer's frustration. I have verified that the refund was processed and a KMC (****** Merchandise Credit) was issued for $1,244.10 and mailed out standard mail. Please allow up to 10 business days to receive. If customer does not receive by November 9, 2022, please let us know.Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed 2 orders on 9/24/22 and one order on 9/25/22 at kohls.com, the three email confirmations which I received related to those three orders show that I would receive kohls cash for $520+$370+$140=$ ****. On 9/25 the night before I went to bed, the total amount of $**** applied to my account, but on the 9/26 the morning when I checked my account again, the $ **** kohls cash disappeared, so I called kohls customer service right away to find out what was going on. The lady told me the kohls cash disappearance were caused by technical problems because they updated the system on the weekend and she told me to wait until Thursday the 29th that the **** cash should be back to my account. I waited until 30th the Friday and received all the products which I ordered but still didnt see the kohls cash applied back, so I made the send time call for the same issue, the man told me he would have to send a email to other team and let me wait for them to contact me, but wouldnt give me other teams contact information. I waited until 10/3 and didnt receive any call to discuss the issue, so I made third time call and was told again just wait for ***** hours and the money would show on my account, but after 3 days on 10/6, the $**** kohls cash which related to those three orders still didnt apply to my account, so I made my fourth time call, this time again the supervisor told me she would need to hand this case to higher team and let me wait to be contacted, when I asked for higher teams contact information, she refused to provide it to me. Until now today the 10/14, I still didnt receive any call or email to discuss this issue. I tried total four attempt calls in 3 weeks just couldnt get a answer and solution. Pls help and thanks.Business Response
Date: 10/24/2022
We apologize for our customers disappointment. Our customer's orders are not eligible to earn ****** Cash or ****** Rewards coupons because our customer exceeded our quantity requirement policy to earn these coupons. ****** is a retailer, not a wholesaler, and does not honor ****** Cash coupons for purchases that are intended for resale to others. For more information regarding this policy, please visit our website here: https://www.kohls.com/feature/legal-notices.jsp. This verbiage can be found under the "quantity limits" section on this webpage.Customer Answer
Date: 10/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
Qi YeInitial Complaint
Date:10/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 17 2022 I ordered some clothes for my grandchildren. I have ordered many clothing items from Kohls in the past with no problem. My order was supposed to be delivered every time I checked the status of the order it would say Label was created. I have never received the order and have called several times to no avail. I spent $71.56 on this order. Every time I called and talked with someone in foreign country I would get "call back in 3 days", call back in 7 days etc never getting my clothing. I talked to a person on line that said my refund would be there in 7 days then I got an email saying my refund would be there in 30 days none of which has happened yet. I just want my refund back and I will be done with Kohls. Every time I talk to anyone they give me another excuse. I really hope by filing this complaint you can get something solved this is not the way to run a business I would expect more from Kohls.Business Response
Date: 10/17/2022
We apologize for our customer's experience. Please reply to this complaint with the Order number so that we can review the concern.Customer Answer
Date: 10/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********** order number Sep 25,2022 oder date tracking number 1ZY67R760370148651 package lost on the way, but kohls won't refund.Business Response
Date: 10/24/2022
We apologize that a vacuum from Order ********** did not arrive. We have processed a refund back to the original form of tender, please allow up to 10 business days to receive.Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************* order /date July 24,2022 1Z3YA6720320188365 Undeliverable1Z3YA6720360183937 returned ************ order/date Aug 14,2022 1ZY650R20310155752 returned 1Z3Y478F0350192450returned some of the items are damaged, so I refused the package. But, I haven't get the refund. and the package1Z3YA6720320188365never sent.Business Response
Date: 10/21/2022
We regret our customer's disappointment with ******. Please see the breakdown of refunds below for the two orders listed in original complaint.
Order ********** dated July 24,2022
Tracking: 1Z3YA6720320188365, was refunded 9/7/2022 (Total: $257.03)
Tracking: 1Z3YA6720360183937, was refunded 10/20/2022 (Total: $216.60)
Order ********** dated Aug 14,2022
Tracking: 1ZY650R20310155752, was refunded 8/25/2022 (Total: $219.99)
Tracking: 1Z3Y478F0350192450, was refunded 10/20/2022 (Total: $258.48)
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