Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  275 Route 10 Succasunna, NJ 07876-1358

• 

  Kohl's Corporation

  1 Route 37 W Toms River, NJ 08753-6500

• 

  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

• 

  Kohl's Corporation

  300 Mall Rd Barboursville, WV 25504-1842

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a white ************** skort from Kohls.com on 10/2. Expected delivery was 10/6 through 10/10 (today), but the item has not arrived. Called customer service and spoke to a representative and the representative's manager. Was told I had to wait another 8 days before they could initiate a replacement order or cancel my order. Told them this was not acceptable, as we are leaving town soon and travelling out of state. I asked that they initiate the replacement order or cancel the order now. They said they cannot do either one for 8 more days. I asked the manager for the name of his manager and he said he was not allowed to provide that. I then asked if he could have his manager call me first thing tomorrow and he claimed that "they were not able to call customers" - even though they asked for (and I provided) my phone number!When ordering this item, I reluctantly paid a shipping fee. Being that I paid a shipping fee, they should have shipped this item via *** or a similar carrier. Instead, they arranged to have it shipped via *****

  Customer Answer

  Date: 10/11/2022

  P.S. This pertains to Complaint ID ********.

  
  

  Thank you!

  
  

  
  

  *******************
  Phone: ************
  Email: ********************
  

  
  

  
  

  On Tuesday, October 11, 2022 at 11:27:09 AM CDT, ******************* <********************> wrote:

  
  

  
  

  Hi ****** - I also contacted ****** corporate office about this and they have agreed to cancel the order and provide a full refund, including shipping fee.  So I guess you can close out the BBB complaint as resolved.

  
  

  Thank you.

  
  

  *******************

  Customer Answer

  Date: 10/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a pair of Greenbay shorts. The Greenbay sticker came half off after 1 wash. I try to leave a review posting about how cheap they are and how i was scammed but they wont allow the review to post. They want more customers to get scammed because they will gain money. I read the guidelines from the link provided and have provided a pic. I am not breaking any rules. Its clear this unethical scammer company only allows good reviews to be posted. I tried calling 3 times and all 3 workers were clueless to help me.

  

  Business Response

  Date: 10/11/2022

  We apologize for our customer's experience. Upon review of your concern, I verified that 3 reviews were submitted and only 1 was accepted. Two reviews were declined as you referenced our company and not the merchandise itself. The third review titled, "Pure ****, Sticker came off after 1st wash. Super cheap material." was accepted and will ************** upon once this merchandise is back in stock.

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [In the pics provided I clearly do not say kohls yet it was deleted and no one in the guidelines does it say I cannot say kohls. I provided pics to prove all this as i knew you guys would just make stuff up. I won't be shoppig at kohls again just because of how hard you made it to leave a simple review. This complaint can be closed with me being 100% dissatisfied.  They make it way to hard to figure out rules and the only way to get help with reviews is to bring in a 3rd party. . What a joke. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up both an online account with kohls.com and an account with their credit card service. They did not follow through with their credit card promises so I closed that account, never having made a charge. I also was unhappy with the selection available with kohls.com. Items in my size are always OOS and not available for pickup. I decided to close my online account. Before doing so, I turned off ALL communications. I am STILL BOMBARDED with almost DAILY emails. There is an unsubscribe included with each email, however it does not work. I called Kohls several times (there is no email support), and was told "we don't send you emails" and "just unsubscribe". I explained that unsubscribe does not work and was told "there is no tech support". I re-explained the issued and realized that the rep did not care and did not even understand. It was totally useless. I remember calling about this YEARS AGO when I also had an account. THIS IS ILLEGAL SPAM. Kohls lack of support is infuriating.

  

  Business Response

  Date: 10/11/2022

  We apologize for our customer's experience when attempting to unsubscribe. We have gone ahead and removed customer email from our email list on 10/11/22. Please allow up to 7 business days to be fully removed.

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I appreciate that kohls.com has removed me from all communications. however they have not indicated that they have fixed the issue. **************** needs to the unsubscribe issue. all other coles.com customers have the same issue that I did. therefore I reject their answer. I hope that Kohls com will in the future listen to their customers needs and stop spamming them.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/06/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Simpli Home Amherst Entryway Storage Bench on Kohls.com on September 24, 2022. The order number is **********. I received the item on Thursday, September 29, 2022. I discovered on October 3, 2022 that the item arrived is damaged. 3 parts of the bench were damaged. On following Monday, October 3, 2022 I reached to Manufacturer for the replacement parts. Simpli ************ told me that they don't have replacement parts for the item. Company advised me to reach out to Kohls for the refund. I reached to Kohls for the assistance. Kohls decided to issue me a refund of $141.39 only. The amount I paid for the item was $181.39 after tax. At the time, there was a promotion going on by Kohls that gives you $10 Kohls Cash on $50 of purchases. Since my purchase was for $181.39, I received $30 Kohls Cash which had an expiration date of October 2, 2022. Meaning, now I have to spend that Kohls Cash by October 2, 2022 (which was 3 after I received the item at home) otherwise I will lose the $30 Kohls Cash value. I discovered that the bench was damaged after I used the Kohls Cash before it's expiration date. Now, I am asking Kohls to offer me a full refund of $181.39 because the bench delivered was damaged and I am willing to return the items I purchased using Kohls Cash plus the damaged bench. Kohls has denied and refused to do offer me full refund and instead sent me a link to read the Kohls Cash policy. I respect Kohls Cash policy and don't want to fight against it. What I am trying to say is, I spent Kohls Cash because it had a expiration date and I was expecting to receive a non-damaged bench. Now that I have received a damaged item, I had to spent full amount to buy same item somewhere. I am willing to return the items purchased using Kohls Cash but Kohls offers me Kohls Cash for that return items which is basically the same thing. This way Kohls is forcing me to buy items from it's store upon receiving damaged order. This is clearly a loss.

  

  Business Response

  Date: 10/07/2022

  We apologize for our customer's experience. We have applied a ********************** of $32.33 (for the redeemed ****** Cash) to original Order **********. Please allow up to 10 business days to receive refund to original form of tender used on initial order.

  Customer Answer

  Date: 10/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a kohls credit about over a year ago, I only used it 1 time. In the interim I qualified for a healthcare aide which the company had sent me over a few different women upon them leaving I started getting bills from kohls that I had not charged myself so were fraudulent. Complained continuously to many representatives many of whom were from other counrtries and we could not understand eachother. I have made continuous complaints in the form of calls and letters and I could anywhere. They were supposed close my account and its seems they never did because the keeping sending me bills that are adding interest each month and it has come enormous amount this is extremely for me and I am concerned about my credit. I dont know where to turn. Please hello. -*********************

  

  Business Response

  Date: 10/06/2022

  Please redirect Complaint ID ******** to the *********** portal as it references a complain in relation to the credit card terms. Please remove from the ****** portal

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two shirts which is as simple as it gets and they were quick about sending them out. However, their carrier has stated that the package was damaged and wont be delivered to me. Upon reaching out about it the representative acted clueless at first then after copying and pasting my issue, the response was that I have to wait for Kohls to receive the package back to them before I can be refunded. So the only option is to allow them to hold my money hostage for a package I never have and never will receive. Thats ridiculous. I should either be refunded or the items should be reshipped. It doesnt make sense at all to force a customer to wait on an issue to get resolved that has nothing at all to do with them. This is in regards to order **********. Im not sure that I would ever shop on their website after this waste of my time.

  

  Business Response

  Date: 10/10/2022

  We apologize for our customer's experience with not receiving their order. Upon review of Order **********, placed October 3, 2022 we confirmed that this order was refunded October 6, 2022 back to the original form of tender used on order. Please allow up to 10 business days to receive.

  Customer Answer

  Date: 10/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue at hand and can be verified from photos from ****** website is that I purchased an item that has falsely been advertised, and the ****** *************** has scammed me and possibly many others. I was looking to send a Lego Gift Card to someone for their Birthday, and as shown in the attached documents, a copy of the Gift Card for $300 and two photos snapped from Kohls.com. The first shows when you type in the keyword Lego on Kohls website; it offers an option for a Lego Gift Card, and the other photo shows the actual page of the gift card you can purchase that I sent. The item states this is a Lego Branded Gift Card. After this was sent, my recepiant went to Lego, and they said this was not a Lego Gift Card but a ****** eGift Card. Upon arguing my case, I reached out to a local Kohls store, and they even agreed it was a false advertisement from the store manager in ********, ************** and that I had a very valid point. You buy any gift card for any store that has a logo, and it is for that store. You cannot label a gift card with another companys brand and sell it as your own. Unfortunately, the Store Manager said I could not be helped and to contact customer service via telephone, which I did. They refused to help me resolve this issue, and I understand the return policy of "Kohls" gift cards, but this was falsely advertised, and now I am out of $300 due to this issue. The website should not show "Lego Gift Card" if it is not for Lego and only for internal Kohls use, regardless of whether the company sells Lego Products. No other company falsy advertises their gift cards. I look to get this resolved honestly and accurately. Your website needs to be fixed so that others are not being scammed and I need to have my money refunded.

  

  Business Response

  Date: 10/07/2022

  We apologize for our customer's experience.  ****** does not sell third party gift cards online, only in stores. Similar to other retailers also selling Lego products and featuring Lego likeness on their retailer branded gift cards, we do advise in the Product description and in the terms and conditions of the gift card that ****** e-Gift Cards are redeemable for merchandise in any ****** store or online at Kohls.com. Unfortunately we are unable to ***** your request for a refund as this is not a ****** error.

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It sounds like an excuse to not help a customer when it plainly shows Lego Gift Card on your website not Kohls Gift Card no matter the lingo or whats hidden in your terms or conditions. This isnt right and not fair as its scamming people. You dont go into a store like ******* or ********* and buy a ********* gift card with a logo of that store and its only for say a ******* or *********. Its false advertisement. This shows the lack of corporation and honesty that the Kohls brand stands for. The customer seem never to be right anymore and this issue seems to prove this stance. The photo from your website shows this is for Lego not Kohls. So lying about the truth is not acceptable. It even shows this is not issued by Kohls but by Web Card. The truth is right there.  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 4 **** and ****** 5 Piece Gray Folding Game Room Card Table and Chair Sets on 9/24/22. I received the confirmation email of my order but never received a shipping email. When checking the status of my order it showed that my order was canceled because the payment method, which was listed as Discover ending in ****, was declined. However, I do not own a discover card, I checked out as a guest, and I utilized PayPal which is linked to my debit card (I also have the confirmation email from PayPal showing I used my **** to pay for the sets) to pay. Thus, I called to speak to a representative and was told that the payment was canceled due to the declined Discover card that was never used to pay for the item. After refuting that with the rep, he stated that PayPal defaults to Discover because of Kohls partnership with them (and that it'd occurred with everyone that'd used PayPal) until I explained that I'd been using PayPal for years and that had never happened, I didn't own a Discover card, I'd checked out as a guest, and I'd used PayPal (my ****) and had the email confirmation of that. At that point, he told me that the order was canceled do to a price glitch and that Kohls had the right to cancel the order and I could reorder the items if I wanted at the current price of $118 per set which I declined. Kohls may have the right to cancel orders but not to cancel orders based on false reasoning and lie to their customers regarding the rationale for the cancellation. The items were placed in the cart and paid for via PayPal utilizing a **** card with the appropriate funds which is why the order went through. It is not my fault if the items were priced incorrectly and I would like the items I picked at the price I paid for them.

  

  Business Response

  Date: 10/06/2022

  We apologize for our customer's experience. While ********************** strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Kohls reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohls shall have the right, in its sole discretion and to the fullest extent permissible by applicable law, to refuse or cancel any purchased orders placed for that item.
  
  The online pricing was inadvertent and obvious error and ****** is not obligated to honor such clear pricing errors. This information can be located in our legal notices on Kohls.com under the Pricing & Product Information section.  https://www.kohls.com/feature/legal-notices.jsp  As stated previously via email on September 30, 2022.

• Initial Complaint

  Date:10/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping online and added an item to cart. I then go to a social media site where it shows me the same item and it states yes, you really do need this. Save 20 % off with promo code hot20 through October 4th. Redeem coupon below it has a shop now link . However this item is excluded from the discounts they told me when I chatted. I explained I have a screenshot but they completely disregarded the false advertisement and I have proof.

  

  Business Response

  Date: 10/06/2022

  We apologize for our customer's experience. Unfortunately, Petunia Pickle Bottom is part of our Curated line and is considered excluded and not eligible for a percentage off discount. When viewing online you will see this script listed below the price for excluded brands:
  
  This product is not eligible for coupons. However, you are able to earn and redeem Kohls Cash and ****** Rewards on this product.
  
  For practical reasons, we are unable to list each of the excluded brands on the actual coupon. We do list a few of the brands and all of the categories on the back of the coupon, plus Kohls also directs customers to see a complete list of exclusions at Kohls.com/exclusions or look for signs in store. We are unable to honor your request of crediting your order for an excluded brand.

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Then remove these specific ads with products you cant honor discounts for. Why include an item in the picture with the code if its not eligible for discount. 
  Regards,
  
  *******************

• Initial Complaint

  Date:10/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/31/2022 I placed a Kohls.com (online) order for 6 items; During the course of the next few weeks ****** delivered 5 of 6 items. I received an email saying one item was not going to be shipped. When i got charged I find that can not match the line items on my charge statement to any paperwork or item. SKU's listed when I printed my online order do not match the *** numbers listed on the paperwork received, descriptions do not match. No price or associated discount is indicated. Kohls has created a system where you can not call to find out what you are charged for, or how you are credited. Combine that with Kohls "funny money" that you may or may not have redeemed, but if you return they assume you redeemed...and all the percent off offers which may apply or may not apply, Bottom line; I am looking at my current charge bill and due to lack of consistency and without sufficient itemization i can't tell if i got charged for all 6 items, nor can I tell if the return credit is correct Neither can Kohls "customer service." ********************** exhibits an inability to define any single item by either SKU or ***, provides so much confusion not even customer service knows, and not enough transparency (which line item got a discount) so that anyone, except their "all knowing computer" can tell determine if billing and crediting are correct.

  

  Business Response

  Date: 10/05/2022

  We apologize for our customer's experience. The original email confirmation will include an estimate of an order. Once items start to ship, updates will be send including shipping information and or cancellations. If packages are shipped separately and or pickup is selected-the order amounts will be broken out. Customers are not charged for canceled for merchandise. ****** Cash coupons, Rewards and Percentage offers will adjust accordingly with redemption and returns per terms and conditions of coupons. In order to comply with the Credit Card Act of 2009-Individual Transactions details were eliminated from billing statements (itemized breakdowns). You may also call us at ************** for clarification on any item or transaction and our **************** ********************** will be able to provide detailed information.

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]kohls has side stepped the issue.   Kohls did not address the fact that they can not, or will not commit to using either the *** or SKU, or why descriptions change.  i wonder if the respondent for Kohls ever tried to contact Customer Service to get information?  Kohls did not a address the issue of  exact pricing, instead to an excuse about the monthly statement: why cant Kohls provide line pricing on the paperwork received with the order or on the order itself.  Other retailers do this.  I boldly told everyone I know that i filed a complaint.  All responded that they simply do  not do business with Kohls anymore.  Kohls is on a downtrend, and this may be a factor.  Do not give me rhetoric, fix it.

  
  Regards,
  
  ****************