Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Department Stores

  6063 Sawmill Rd Dublin, OH 43017-3633

• 

  Kohl's

  4410 Grape Rd Mishawaka, IN 46545-2691

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned some items to the ****** store on February 8th 2025. I received two ****** cash one for $83 and one for $44 that were due to expire on March 10th. Typically I will receive text message reminders that ****** cash is going to expire, however I did not receive this. Yesterday I had a medical emergency and had two urgently be taken to the doctor because I could not walk, therefore ****** cash was the last thing on my mind. I contacted ************************** to see about reinstating my ****** cash and was told no. Instead, they were more willing to close my account. I just want my $130 ****** cash that I earned reinstated so that I can purchase the items. I offered to provide proof of my medical emergency however that did not matter. I am a most by Customer because I have spent tens of thousands of dollars with ******. None of that seems to matter.

  

  Business Response

  Date: 03/12/2025

  We apologize for our customer's disappointment.  To be fair and consistent with all of our customers' we are unable to reinstate expired coupons.

   

  Thank you,

  Customer Answer

  Date: 03/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Simeya Hobby
  

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-22-24, I purchased a gift card certificate for $150.00 for Christmas for my son. Unfortunately, when my son decided to use it the gift card certificate was already used by someone else. I called the number of the ****** gift card on the back ************ to file a complaint. The representative provided case # ******-004224 on 02/08/25 and asked me for my e-mail and home address, so I provided the requested information. Then I did a follow up call on 02/15/25 and they told me that they sent me an e-mail requesting my home address and that I did not respond so they closed the case. I never received an e-mail from them requesting my address. So, again they open another case # ******-003234 and again I provided them with my e-mail and my home address. At this point, I realized that they are refusing to pay me, due to the fact that I already had provided my e-mail and home address twice, besides I used my ****** credit card to purchase the gift card. Therefore, they already have my e-mail and my home address. Please help me get my gift card replacement. My son needs to purchase needed clothes. Thank you so much.

  

  Business Response

  Date: 03/12/2025

  We apologize for our customer's disappointment.  We are reissuing a new Gift Card for the amount of $150 and will be mailing this to our customer.  It will be received within 14 business days.

   

  Thank you,

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received Kohls rewards for my purchases. These rewards were converted to $30 Kohls cash, which was set to expire at midnight on March 3rd. It expired before then, and as there was an issue with the system, agent RoviLeine Tordilla promised me a $30 credit on a future order. Chat agent *** in Messenger assured me this was correct. Now Kohls is refusing to honor their promise. They are saying they already issued the coupon, but this was for a separate issue involving Kohls cash that expired in January. I would like this $30 credit issued. I am very disappointed in this customer service from a reputable company. The reference number is 250303-012021.

  

  Business Response

  Date: 03/14/2025

  We apologize for our customer's disappointment.  Our records indicate a $30 ****** Cash coupon was emailed to our customer on 3/4 and a $30 ****** Cash Coupon emailed on 3/9 and $10 emailed on 3/12.  These are all valid through 4/30/2025.

   

  Thank you,

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Dualsense Fortnite controller for the PS5. The order number for my order is ********** and I never got my package. ***** marked it delivered and they took a picture of delivering it but its not my porch. I contact Kohls on chat and even got connected to a supervisor. Both tells me to dispute the charge because they cant refund it or replace it. With that said I even offered to step outside to take a picture of my front porch to show it doesnt match what ***** took. They still told me no. I want a replacement or my money refunded so I can buy the controller elsewhere. I have attached the photo of what ***** took and a photo I took of my front porch.

  

  Business Response

  Date: 03/10/2025

  We apologize for our customer's disappointment.  A replacement item is being reshipped under Order Number **********.

   

  Thank you,

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Kohls Customer Service,I am writing to formally request a review of my recent purchase at your *********************) store on March 2, 2025. My order can be located using my phone number. The total purchase amount was $601.26 pre-tax and $662.89 including tax, and I was expecting $120 in Kohls Cash, as per the advertised promotion of $10 Kohls Cash for every $50 spent. However, I did not receive the cashback as anticipated.Background:The Pleasanton store was having a closing sale, and while making my purchase, a sales associate encouraged me to add more items to reach $600, ensuring that I would qualify for Kohls Cash. Based on this assurance, I proceeded with the purchase. However, upon completing the transaction, no Kohls Cash was issued. When I inquired, I was told that Kohls Cash is only awarded for payments made using a Kohls ***** condition that was not disclosed ************* resolve this, I immediately requested either to open a new Kohls Card or use my brother-in-laws Kohls Card (****** ********, who was present with me at the time). Unfortunately, the store staff denied both options, stating that the payment had already been made and all sales were final due to the store closure. Furthermore, they had already blacked out the *** barcodes on all purchased items, making returns impossible.

  

  Business Response

  Date: 03/11/2025

  As you know we have different promotions daily and to be fair and consistent to all of our customer's we are unable to issue ****** Cash if the promotion day was for using a ****** Card.

   

  Thank you,

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The offer was misadvertised, and the staff did not allow me to open a Kohls card, which should have qualified me for the cashback reward. I urge Kohls to address this matter seriously before it escalates into a legal issue.
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 03/14/2025

  We understand and apologize for the frustration caused.  When a customer opens a new ****** Cash any promotions available are given for the next purchase made, once the card arrives, not same day.

   

  Thank you,

• Initial Complaint

  Date:03/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online with Kohls on 2/21/2025. Order #**********. The order had only two items and when I received the items (delivered on 2/28), both products were expired. One expired in 10/2023 and the other in 9/2022. These products are not even recently expired but have been expired for quite some time. I have contacted Kohls to seek reimbursement but they requested that I physically return the items at a retail store and provided $10 **** cash. However, considering that I do not drive and that the company sent expired products, a customer should not be inconvenienced to have to pay out of pocket to physically return expired products. Additionally, the credit does not rectify the issue at hand that expired products are being sent to customers and then told to physically return the items in-store. Kohls should not be sending out expired products and then expecting customers to be happy that we have to return them physically at a store.

  

  Business Response

  Date: 03/10/2025

  We apologize for our customer's disappointment.  We appreciate you bringing this to our attention, we've contacted the shipment origin for review.  The refund request has been issued to Order Number ending 4085 for the two items.  Please know that ****** refunds can take up to 60 days for ****** completion.

   

  Thank you,

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bottom line is they have said this gift card that I bought for $154 is not valid over a month and a half I've spent 8 hours on the phone with them I bought gift cards over and over they're just stealing my money I've sent the information to the board of directors and the CEO and I've attached it to you as well

  

  Business Response

  Date: 03/07/2025

  We apologize for our customer's disappointment.  ****************************** spoke with the customer yesterday and has been advised that because he bought this card from someone off property advised that we wouldn't be able to resolve this issue for him as this isnt his card.

   

  Thank you,

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  They ****** must be not aware of the law possession is 9/10 of the law and that gift card merchandise card was given to me they were just not understanding it just like I've had a lot of them given to me they just don't want to pay me because they run their businesses a different way but I will not accept this and I will keep pressing on it's a matter of principle now
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Kohls regarding my recent order (#**********). Despite multiple attempts to resolve this issue via email, chat, and phone, I have been met with either no response or unhelpful and dismissive customer service. This experience has been extremely frustrating, and I am disappointed with the lack of accountability on Kohls part.I paid $401.12 for this order, yet I received the wrong items, and one package is entirely missing. According to the tracking details:Two packages were shipped initially, followed by a ************** photos show that only one package was initially delivered.First package: A glass vase (not ordered).Second package: A dog toy (not ordered).Third package: Never delivered, despite Kohls claiming otherwise. It appears that the third package contained the correct items, while the two I received were sent by mistake. I was excited to unbox my order and share the experience with friends, but instead, I received incorrect items and an incomplete order.When I called customer service, I was informed I would receive a refund and would not need to return the incorrect items. However, I never received confirmation of this. When I followed up via chat, my claim was dismissed without even being asked for proof.Additionally, I received a voice message from someone claiming to be from Kohls, and we have been going back and forth. However, when I call the number provided whenever she is away from phone, an older man answers, babbles incoherently, and rudely hangs up. This has raised serious concerns about whether this person actually works for Kohls. They also gave me an email to send pictures, which I did, but I have not received any reply. At this point, I am unsure if Kohls ever truly reached out or if I was misled by someone who has no affiliation with the company.I am requesting a full refund of $401.12 for the missing and incorrect items. Per consumer protection laws:Read the attach pdf paragraph

  

  Business Response

  Date: 03/06/2025

  We apologize for our customer's disappointment.  Our records indicate that our Executive Team has been working directly with the customer on this Complaint.

   

  Thank you,

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  unfortunately, my concerns remain unresolved. I placed an order with Kohls but received the wrong items, likely due to a shipping issue or shipping label mistake, where my labels may have been placed on the wrong orders. According to the *** Mail, Internet, or Telephone Order Merchandise Rule, I am entitled to a refund or the correct items at no extra cost. 

  At this point, I am requesting a refund for my order. Additionally, when I called Kohls customer service to address the issue, I encountered unprofessional behavior. On several occasions, a man answered the call rudely and hung up on me, leaving me uncertain if I was even speaking to an official Kohls representative. This has made it extremely difficult to resolve my issue.

  I kindly request that Kohls promptly issue a refund for my order and address the unprofessional customer service behavior I experienced.

  Regards,
  
  ******* *********

  

  Business Response

  Date: 03/14/2025

  As previously stated, our Executive Team Member has been working with this customer.  They are reviewing tracking on two orders for this customer, numbers ********** and ********** both claimed as missing and/or incorrect items delivered.  

   

  Thank you,

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They have not contacted me. I called and email and nothing back not even an update.
  
  Regards,
  
  ******* *********

  

  Business Response

  Date: 03/25/2025

  After further review with our Executive Team, they have verified the photos sent in and have processed a refund for the amount of $401.12 back to the tender used on Order Number **********.  This refund will reflect on the customer's statement within the next 7-10 days.

   

  Thank you,

  Customer Answer

  Date: 03/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

   

  they did took long to investigate but rhey have refunded for this mistake.

  thank you
  
  Regards
  

   

   

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase (order #**********) on 12/12/24 with a CSR via chat on the Kohls website. (Reference ID **************. I had a coupon for 25% discount (REWARDS25) which I asked to be applied. When I checked the order history the coupon had not been applied. I contacted Kohls almost immediately and was told to wait 7-10 business days for a refund of $10.24 on my form of payment. When it had not been received by 01-02-25 (I gave extra ***** time for the holidays), I spoke with *** ******* who assured me she would refund my form of payment, and that would definitely show up in 7 business days. As of today (03/03/25) I still havent received it. I contacted Kohls via Messenger and have been put off several times with no resolution. I was only told that there was an error and that they were looking in to it.

  

  Business Response

  Date: 03/04/2025

  We apologize for our customer's disappointment.  We have emailed a Courtesy $15 ****** Cash Coupon to the customer today in lieu of the percentage off accommodation that hasn't reflected on the customer's statement.

   

  Thank you,

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This ****** Cash of $15 is not acceptable "in lieu of" my refund reimbursement. It isn't a cash reimbursement, and has several restrictions.  I can only use this "****** Cash" at ******, and only for a limited time at that (until the end of April).  You have not restored my confidence in ****** enough for me to shop there again.

  It does not require ****** to reimburse their mistake. When I spoke with the *** on the phone on 01/02/25, I was told that they would reimburse my ****** account for $10.24.  They have not done so yet. (Please see attached screenshot of ****** activity). I need ****** to follow through on their word and reimburse the $10.24 that they said they did on 01/02/25, but it has not come through my ****** account in over 2 months. 

  I am asking ****** to keep their word and reimburse my ****** account for $10.24 that they promised. 
  
  Regards,
  
  *** ********

  

  Business Response

  Date: 03/06/2025

  We regret the frustration caused.   The $10.24 refund processed on our end on 1/2/2025; we are finding that ****** refunds are taking up to 90 business days; this is why we were happy to resolve sooner with the coupon.  The ****** customer service number is ************.  The customer may dispose of the $15 Courtesy ****** Cash Coupon.

   

  Thank you,

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My ****** account was charged by Kohls, but a refund in January never came through. (I tried to attach appropriate screenshots but they were too large for this means of communication.)
  
  I have been in correspondence with a Kohls CSR working via Kohls Messenger who informed me over a week that there was an error with that refund attempted ion 01/02/25, and the internal team finally was able to refund the $10.24 to my ****** account today.
  

  So this has been resolved by an excellent CSR and your internal team.

  I was told I could keep the $15 Kohls Cash for compensation for my time and trouble in this entire months long problem. I will probably use it, but am still working on building up my confidence in Kohls again. So I am willing to close this complaint.

  
  Regards,
  
  *** ********

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in January last year for an item that cost $113.23, that was not delivered. At the time, ****** said that they would reship the item, but it was out of stock. I was told to contact them again once the item is in stock to have them reship it. When asked if they could automatically reship it once it was in stock, they said that I had to monitor it myself and call again once it was in stock. Ref # for this conversation was 240117-012935. I reached out today and was told by the *** that they cannot ship a replacement since the order is older than 120 days. I was never told about this time limit, and the *** acknowledged that they did not tell me from the chat records. They then offered a refund, although she said that I paid for it using a Discover credit card, which I no longer have. She then came back and said I cannot receive either a refund or replacement.I spoke to her supervisor, ****, who claims he does not report to anyone, including the CEO. He said I actually only had 90 days, not 120 days. He said he cannot give me a refund or replacement. He told me to file a dispute with my bank I said I did not do that at the time, because I was expecting to get the item reshipped, and it is now too late for me to file a bank dispute. Every time I speak to someone, the information is either not complete, inaccurate, or changes. Even **** agreed and said the *** needs to be coached. Plus, it looks like I used a different card for this purchase (the account is still open) not Discover, like Kohls said. The info from ****** is never reliable. This seems like a scam that they kept my money for a year, told me the item was out of stock, and said I could get it reshipped once I called. There was never any communication about a time limit, and if so, my money should have been refunded at the time. It should not be so hard to either deliver on a product, or give the customers money back. I really enjoyed shopping at Kohls but will not be back after this.

  

  Business Response

  Date: 03/05/2025

  We apologize for our customer's disappointment.  Unfortunately, it is over one year from purchase date and we are unable to refund or reship the item.

   

  Thank you,

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  At the time I alerted ****** that my order was missing, I was told that they could reship once it was back in stock. I was incorrectly informed that I could do this once it was back in stock. If I had known there was a timeline, I would have requested a refund. If an item is not in stock, how am I expected to have it reshipped?

  ****** has kept my money this whole time and has not shipped me my item. I would like my money back.

   
  Regards,
  
  **** **

  

  Business Response

  Date: 03/18/2025

  Our Executive Team spoke with the customer and have requested the refund to Order Number ending 5830 for the mis shipped item. The customer now has a direct contact for any further questions or concerns regarding this matter.

   

  Thank you,