Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Department Stores

  1855 Hilliard Rome Rd Hilliard, OH 43026-7288

• 

  Kohl's

  835 E Coliseum Blvd Fort Wayne, IN 46805-1221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 2/17/25 through Kohls online. The shipment came in 3 different shipments, however 1 shipment hasn't arrived. I was supposed to get 3 sephora liquid lipstick each costing $8 plus tax. It was scheduled to arrive on Saturday 2/22, however it never arrived. When I checked the notes it stated 02/22/2025 10:21 A.M.Damage Reported All merchandise is missing and the empty carton was discarded. *** will notify the sender.Van Nuys, **, *************. A claim is own through ***. I contacted kohls via chat and was told to wait 6 days before anything could be done because even though it shows damaged it still shows on its way with delivery for 2/24, however again nothing arrived so I contacted them again via chat 2/25. Again, told to wait 6 days. It has now been 6 days from delivery date 2/22, so I reached out again. Again they said wait 6 business days and contact them on 3/2/25. Obviously, the package is damage and will not arrive, there's already a claim put in by *** but yet no one at kohls wants to take action to either issue a replacement or refund. Let's just keep pushing it out in hopes that I forget. There customer service is no good and can never assist customers.

  

  Business Response

  Date: 03/04/2025

  We apologize for our customer's disappointment.  Our records indicate Tracking Number ending 900 on Order Number ********** was mis-shipped therefore we have requested the refund/credit in the amount of $32.00 for the 4 lipstick items.  This credit will reflect on the customer's statement within the next 7 - 10 business days.

   

  Thank you,

  Customer Answer

  Date: 03/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:03/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bissell steam cleaner from kohls January 16th 2025, the package was delivered by *** and stolen from my porch. I filed a claim with *** and it was approved, they said payment has been sent to kohls so I need to contact kohls for a refund. Every time I call kohls customer service and speak to supervisors they have no idea what Im talking about and tell me there is nothing they can do because the item was marked as delivered. I have an approved claim with *** and kohls received reimbursement from *** so I need my refund from kohls. Nobody has any idea how to handle a *** approved claim when I call kohls customer service and Im beyond frustrated.

  

  Business Response

  Date: 03/05/2025

  We apologize for our customer's disappointment.  Our records indicate the BISSELL CrossWave HydroSteam Multi-Surface Wet Dry Vacuum (3515) never delivered on Order Number ending 9731.  We have requested a refund to the original form of tender on the order.  This will reflect on the customer's statement within the next 7-10 business days.  Any Gift Cards used will be mailed and any ****** Cash Coupons used will be emailed.

   

  Thank you,

  Customer Answer

  Date: 03/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently returned an item and used a 25 giftcard as part of the purchase. I never received the 25 dollar giftcard back. I reached out to customer service 3 times. They told me it was sent via mail on 1/11. I never received the giftcard. They said they would resend it and to wait 7-10 business days. I waited almost 3 weeks still no giftcard. I reached out again and they said it was only sent 1/11. I asked for kohls cash or emailed giftcard instead they said no. Im made this return in December it is almost March and I still am waiting on the return of my giftcard

  

  Business Response

  Date: 03/01/2025

  We apologize for our customer's disappointment.  We have emailed a Courtesy $25 ****** Cash Coupon today in lieu of the missing gift card.

   

  Thank you,

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Return Date : Nov 26 2024 via Shipping Label provided by ******

  

  Business Response

  Date: 03/01/2025

  We apologize for our customer's disappointment.  We have issued a refund request for SKU 83411227 on Order Number ending 8156.  The refund/credit to the ****** account can take up to 60 days to reflect.

   

  Thank you,

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to use kohls cash in store but associate could not get it to scan. I called online help and they told me not to worry and they will reissue me new kohls cash. I never received it. I contacted several times afterwards and they are refusing to give me the kohls cash money. Kohls scammed me

  

  Business Response

  Date: 02/27/2025

  We apologize for our customer's disappointment.  Our records indicate ****** Cash Number 297808738730783 was redeemed in the store on 1/13/2025.

   

  Thank you,

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order **********. I ordered four items and received an email that I will be getting two shipments. I got one shipment all right and then I got a second shipment that had 3rd item a rug and didnt **** the 4th item one. Then I got an email that the order has been fulfilled, and I should have received two items in my second shipment which did not happen. The second shipment contained all in one item. I got extremely annoyed with all this I called I was hold on the phone for almost an hour, the person trying to figure out and then the person told me that will be a3 shipment with the next extra force item Which is coming the following day. He even found the tracking number he said that the force item is coming from a different warehouse even though all this items were identical I asked him that I dont want anything to do with Kohls because all that caused me to run to the store in the morning and buy The item because I did not know that the force item is still coming. The email said that by now I received all items into shipments old is hassle cost me a waste of my time. I asked them for the label to return all items back to the store, because I dont want to deal with that store again , they refused to give me a label and said they have rules that only over $100 can have a preset shipping label to send back. I also have a rule that if I see the email that says that you shouldve received everything by now thats what it shouldve happened. I have a rule not to waste any time on the negligence end . I did waste a lot of time on their negligence at this point I want my money back I wanna shipping label Im gonna send you all of that stuff back. Even their *** couldnt figure out

  

  Business Response

  Date: 03/04/2025

  We apologize for our customer's disappointment.  We've requested a full refund in the amount of $53.42 on Order Number **********.  This will reflect on the cusotmer's Mastercard statement within the next 7-10 days.  The customer may donate the items that were received but no longer wants.

   

  Thank you,

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised this by Kohls on 1/15/25.We are also requesting the Vendor send a "safety sealed" new item to the customer at no additional ********* is now 2/26/25 and I have not received the promised item. I contacted customer service more than once and was told they have no record of this; however, Kohls stated this to me in writing on 1/15/25.

  

  Business Response

  Date: 03/05/2025

  Our Executive Team is working directly with the customer still waiting on a response from the Manufacturer.  Upon a response, our Team will contact the Customer.

   

  Thank you,

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an online order on 1/17 that was cancelled by store on 1/22. Email stated they would refund me by payment method used. I had paid with a gift card which I no longer physically have the card or the gift card number. Did an online chat same day and was told a new gift card would be sent to my house w/in 14 days. I never received a new gift card so I did another online chat on 2/12 and was told the same thing-I would receive a new gift card in the mail. It is now 2/25 and I still have no gift card

  

  Business Response

  Date: 03/04/2025

  We apologize for our customer's disappointment.  We have emailed a $50 ****** Cash coupon to the customer today so that she doesn't have to wait any longer.  This coupon is valid through 4/20/2025.

   

  Thank you,

  Customer Answer

  Date: 03/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on November 17, 2024. The item was shipped, but was lost in transit. The tracking information shows that the item was never delivered. Ever since then, I have been calling countless times to request a refund. Each time, the customer service representative would say he/she would process the refund and the refund should post in the original form of payment within 7-14 days. To date, I have not received a refund. This situation has caused considerable frustration and inconvenience, as I feel I have done everything required to resolve the issue. Despite my repeated attempts to get a refund, ****** has failed to follow through. I am requesting that ****** promptly refund the amount owed to me and resolve this matter as soon as possible.

  

  Business Response

  Date: 02/27/2025

  We apologize for our Customer's disappointment.  Our records indicate the missing sku number ******** was refunded on 12/6/2024 for the amount of $9.20 back to the original form of tender.  The second item on the order was returned today, 2/27/2025 and will have the $8.84 processed to the original form of tender on Order Number ending 9899.

   

  Thank you,

  Customer Answer

  Date: 02/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  S ***
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plain and simple!!! Kohls clearly states in writing that I was to receive a full refund for the defective pressure cookers that basically sparked and almost stated fire. I was told to dispose of them. In writing from Kohls I was told I would receive a full refund and kohls has done nothing but feed me continuously lies since! Kohls still owes me $82.73!! Kohls *********** seems to be a scam ran by Kohls associates!! Will never use again!! I want my full refund as printing writing that is attached to the complaint in full!!!! Purchased 12/15/2024. Order #********** for $143.69. Im still owed $82.73. Since I have this in writing I will be contacting a local news channel if my money is not refunded. I have waisted hours speaking to people over seas from Kohls that constantly lie!!! Im fed up!!!!

  

  Business Response

  Date: 02/25/2025

  We apologize for our customer's disappointment.  After further review of the refund to order number **********, we have found one of the two items were refunded.  We have issued a request to have the second item refunded as well.  This credit/refund will reflect on the customer's statement within 7 -10 business days.

   

  Thank you,

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Since Kohls has done nothing but lie to me I want to keep this complaint open until I actually receive my full credit on my original form of payment.  My credit card payment is due in 5 days and I will be stuck making a payment on a balance that should not even be there. Do better kohls and follow thru with what you say!!  Once I receive my money back I will respond here.  I dont trust Kohls at this point!  I want this kept open and active until I receive my money back!! 
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 03/06/2025

  $60.96 refund posted on 1/9/2025 and $60.96 posted on 3/4/2025 which completes the refund for Order Number ending 1391.  We are also showing the $20 ****** Cash Coupon earned on the order was redeemed.

   

  Thank you,

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have in writing the amount of cash refund that was supposed to be sent back to my original form of payment.  Im still owed $20.00.  Please credit the additional $20.00 or I will file another complaint along with a credit card dispute for the additional 20 dollars Im owed! I clearly gave in writing what I was to receive back as a full credit! Im still owed 20 dollars!!!!!!! [Please type your response here.]
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 03/10/2025

  A refund deducts the ****** Cash Coupons earned and redeemed; the system doesn't recognize a defective item automatically.  The $21.77 ****** Cash has been manually accommodated to the original form of tender on Order Number ending 1391 and this will reflect on the Customer's statement within the next 7 - 10 business days.  We regret the frustration caused.

   

  Thank you,

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  When  I actually receive the rest of the money Im supposed to receive Ill give a different response.  Since I had to go the route of filing a complaint with the BBB you would have thought Kohls would have done everything in their power to get the full refund correct the 1st time around!!!! 
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 03/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Its about time!!  After many calls and multiple complaints and chats Kohls finally gave me my money back!!  Sad it had to go this far!!!  Do better KOHLS!!  
  Regards,
  
  ***** *****