Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Department Stores

  1855 Hilliard Rome Rd Hilliard, OH 43026-7288

• 

  Kohl's

  835 E Coliseum Blvd Fort Wayne, IN 46805-1221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Order Number: ********** Amount: $434.41 Item: Dyson Special Edition Supersonic Nural Hair Dryer in Strawberry Bronze Tracking Number: 1LS7205083930545958 I never received package from this company, they are using Lasership as carrier ,which has a lot of claims and complaints for employees stealing customer packages. They said they delivered the package at 6:53pm, I was outside of my front door that day. There is no way they delivered the package at that timeframe. I can proof that I have amazon order 7:30pm same day.

  

  Business Response

  Date: 02/25/2025

  We apologize for our customer's disappointment.  We are reshipping the Dyson Special Edition Supersonic Nural Hair Dryer in Strawberry Bronze at no additional charge.  We use several different carriers and recommend that the customer follow the tracking information once it is posted to find out when the item will deliver. The new Order Confirmation number is **********.

   

  Thank you,

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Can you stop using Laser ship as carrier, I really worry the same thing will happen to me again, they have a huge number of missing packages.

  I would like to use **** there is 0 missing package at my address using **** Or if you have to use Laser ship, can you help me to request the signature or photo proof to be delivered.

  
  Regards,
  
  ******* ***

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18, my order was created and on February 23 the package was supposed to have been delivered but the tracking shows it was misdelivered to someone else's home. Contacting the shipping carrier ***** says that if its been misdelivered, the company that shipped it (******) is required to file a claim on this package. Despite this, I was given no assistance with this order by ****** as they INCORRECTLY told me I had to be the one to file a dispute with the shipping carrier (WHICH IS WRONG AS STATED PREVIOUSLY), or file a police report for a stolen package (WHICH THIS IS NOT STOLEN, IT'S BEEN MISDELIVERED, SO IT'S WRONG), or dispute the issue with my bank (WHICH I AM NOT INTERESTED IN DOING AND IS WRONG). These are not solutions, until I receive the package I have no responsibility for any of these issues as they are on ****** ****** a ****** customer, I just want to receive the product I paid for.

  

  Business Response

  Date: 02/28/2025

  We apologize for our customer's disappointment.  We have issued a refund request to Order Number ********** due to the delivery issue.  The refund/credit will reflect on the customer's statement within the next 7-10 business days.  Our regrets that we are unable to replace the order.

   

  Thank you,

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several gift cards that were unused, yet still charged to my Kohls credit card and now are showing as cancelled. How do I get access to the gift cards or refunded? Below are the dates and order numbers. I have provided all requested information with no resolution.********** $20 May 25, 2018 ********** $20 May 25, 2018 ********** $20 May 25, 2018 ********** $20 May 24, 2018 ********** $25.02 June 8, 2018 ********** $25.02 June 8, 2018 ********** $25 September 24, 2018 ********** $25 September 24, 2018 ********** $25 September 24, 2018 ********** $25 September 24, 2018

  

  Business Response

  Date: 02/25/2025

  We apologize for our customer's disappointment.  All of the orders given in this Complaint from 2018 were cancelled at the time of submission; therefore the Orders were never charged.

   

  Thank you,

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ring. It did not arrive, so I called and was told it was delayed a couple of weeks. It didn't arrive. I called and was told it was on the way. I called again, when it didn't arrive, and they said they would replace it., and that it would arrive January 9-13. It didn't arrive. I called and they said it had been delivered on January 12, I think, to ********************************* by ****. This address doesn't exist. I live at ***********************, and our property runs from ********* to *********, with no streets in the middle. My street address is ********************************* They also told me that although I had given them my new apartment number when I was required to move downstairs, they would still deliver it to the old apartment number. We had checked both mailboxes several times, and nothing had arrived. I was then told they would refund my money. Since I had used an online **** card, I had no way of knowing if they had done so, so they said to call them in ten days and they would tell me if the money had arrived on the card. I called, and was told they had requested the refund, but had no way of knowing if it was made. As I don't drive, it's difficult to go to a store that is able to check the amount on the **** card; most stores can't. So I don't know if the refund was made. At the suggestion of our letter carrier, I got the tracking number and gave it to him, who gave it to his supervisor, who said it wasn't their tracking number. I then called ***, and they said it wasn't theirs either. The whole thing seemed peculiar from the start as I could not find the order online on their website, and I didn't receive any email notifications, even though they said they had my correct email. I'd just really like the ring, if anyone can find it.

  

  Business Response

  Date: 02/25/2025

  We apologize for our customer's disappointment.  Our records indicate *********** was listed on the original order number **********.  As a courtesy we have reshipped the ring at no additional charge to the correct address per customer of ******************************************************** under Order number  **********.  The estimated delivery is 2/28 through 3/05.  We recommend that the customer update the shopping profile; the email is different from this Complaint as well.

   

  Thank you,

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was told that you don't have the ring in stock anymore. Therefore, I will wait to see if it arrives before I consider this matter closed.
  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 03/03/2025

  Our records indicate the replacement Order Number ending 1084 delivered on March 1, 2025 at no additional charge.

   

  Thank you,

   

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from kohls, I got an email stating that my order delivered so I went home to retrieve it, but when I got home there was nothing in my porch. I contacted kohls through live chat and social media looking for a refund since I dont need this item anymore. They didnt give me any solution. Mind you Im a new customer and plan on not coming back if they dont refund my money and also compensation for the stress caused.

  

  Business Response

  Date: 02/22/2025

  We apologize for our customer's disappointment.  Our records show the item from Order number ending 0941 has been delivered, photo attached.  However as a one time courtesy we are processing the refund.  This will reflect on the customer's statement withint the next 7-10 business days.

   

  Thank you,

  Customer Answer

  Date: 02/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Jac Lop
  

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not pick up my order and have not been sent a refund with the ****** cash. Every agent and store *** says they can not help. They keep telling me to go speak to the other one. Pickup Order #********** has been canceled Hi *******,We're sorry things didn't work out for Order #**********. Your order has been canceled and you will be automatically refunded.If you are still interested in receiving these items, you will have to place a new order.Important information if ****** Cash, ****** Merchandise Credit or a gift card were used:If you paid using ****** Cash on items that were canceled, this ****** Cash will be returned to you to use on a future purchase.If a ****** Merchandise Credit (KMC) or gift card was used on items that were canceled, your refund is being processed. You will receive a ****** Merchandise Credit from us via the mail within the next 15 days for the remaining refund amount from your purchase.

  

  Business Response

  Date: 02/22/2025

  We apologize for our Customer's disappointment.  We are processing a refund to the original form of tenders on Order Number ending 6732.  This will reflect on the Customer's statement within the next 7-10 business days.  Any ****** Cash Coupons used will be emailed to the customer.

   

  Thank you,

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

   

  Thank you. When will the kohls cash be sent and what is the total ****** cash to be returned? 

  
  Regards,
  
  ****** Kaminas

  

  Business Response

  Date: 02/25/2025

  Order Number Ending 6732 has been refunded on 2/24/2025 in the amount of $2.83 to the card used on the order and $223.25 ****** Cash emailed to the customer. 

   

  Thank you,

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** Kaminas
  

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 2/19/25 I was trying to purchase new sheets and I saw that the **** **** sheets are on sale for $81.59 with the home15 coupon code. When I put them in my cart and try to check out they are $135. I thought it may be a system issue and waited until today 2/20/25 to purchase. The price is the same. So I reached out to customer service and they said the price of the sheets are $159 which I do not see on my screen. I offered to send screenshots to an email but they were not interested. I even copied and pasted the page info in the chat and they werent interested. They offered to send me to a supervisor and that didnt happen. So I decided Id upload my screenshots here because Im not trying to get over, I just want the product at the price it shows.

  

  Business Response

  Date: 02/21/2025

  We apologize for our customer's disappointment.  We have found the Simply VeraVera **** sheets in Queen size are $127.99 today.  With the verification of $81.59 that the customer sent in, we have emailed the $46.40 difference (rounded up to $50) in ****** Cash to use on the purchase.

   

  Thank you,

  Customer Answer

  Date: 02/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via kohls charge card online. The item shipped to the *** warehouse and they updated all items damaged and returned to Kohls warehouse. Never once have I gotten an email nor was my card refunded. I called customer service multiple times and was told wait 30 days all the while I was being charged interest for an order I never got. I was so angry with the service I paid off the card and closed it and they had the nerve to tell me if I do so I wont get my refund even via a check they will keep the money I spent. I will never shop with you all again. Im out the items and ***** for things i never got and still not even an email from kohls apologizing or an update that the items were returned back to them only *** notified me.

  

  Business Response

  Date: 02/22/2025

  We apologize for our customer's disappointment.  We are processing a refund for the items on Order Number ending 8813 due to being damaged during shipping.  Please allow 7-10 business days for this to reflect on the Customer's statement.

   

  Thank you,

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I accept the refund but my kohls card is closed. How will you be refunding me? You can refund the money back on a closed credit card. You can send me a check if that works and that would resolve the issue 
  Regards,
  
  **** **********

  

  Business Response

  Date: 02/27/2025

  The refund has already gone back to the original form of tender on the Order.  With that card being closed, a check will be mailed to the customer for the $57.75.

   

  Thank you,

  Customer Answer

  Date: 02/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** **********
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your online chat service is outsourced and horrible. I was on the phone trying to get someone in the *** for an hour so I tried chat. You sent me one wrong fan color and the other fan is the wrong midel. The options the outsourced **** gave me where for me to pay to return them or go to a local store. I have a serious autoimmune condition. I cannot go out or in public due to a flare. I order online for or this reason. How dare you discriminate against the disabled. It is unlawful and my rights are protected under multiple disability statutes. The only option the chat *** offered was to dispute? How stupid is this. So kohls can deny my dispute? I will never shop here, again. I have my char which I will attach snd my next message will be to the *********************** where you are based, the police and look for discrimination suits with you company. Dont ever assume that someone who orders online can drive to a store. That is incredibly disappointing. I paid for two vornado fans and have them boxed up and ready to pick up. If you refuse to do this then just refund me in full and they will be thrown out. I cant believe how awfully I was treated just now.

  

  Business Response

  Date: 02/21/2025

  We apologize for our customer's disappointment.  We are having the Leadship Teams review all chats, emails and any phone conversations with the Associates that the customer may have interacted with.  The refund is also being processed on Order Number ending 1044 for the incorrect items.  This refund will reflect on the original form of tender within the next 7 - 10 business days.

  The customer may donate or dispose of the two fans.

   

  Thank you,

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a TV stand from **************************. Before I ordered, I called **************** and told them that if there is a problem, I would not be able to return my self, since it is heavy and we are seniors. The *** assured me that all problems will be taken care of and they will arrange for free pick up if the item has to be returned. When the TV stand arrived, one part was cracked and the stand legs did not fit at all. When I called customer service they told me to call seller myself as they do not resolve such issues. So I called the seller: *********************, ph ************. But it went to a personal phone. I left a message and got no response. I called 2 more times and left messages, but no one answered. So I called Kohls customer support again and told her about this wrong information. The *** got some information from the internet and told me to call ************. When I called this number, they told me that they don't sell this item and they don't work with Kohls. I am appalled that Kohls has this item on their web site, sells it and has no contact information about this ********** I called ****** customer support again. The *** told me that they can do nothing and I will have to return the item to get a refund. I told her I cannot take the item to the store. She said she can send a *** return label, they will pick up the item, but I will have to pay for shipping and pick ****** I am stuck with this item that I cannot return unless I spend more money. All for no fault of mine. Kohls says they certify their third party suppliers and we can shop with confidence. But this incidence shows they don't even know who they are dealing with. I would like the item to be picked up from my home, with no cost to me, and be issued with what ever I paid in cash and ****** cash for the item. I have spent so much time and effort on this purchase and I will never buy anything from **************************, third party suppliers. I should be compensated for my efforts and time spent.

  

  Business Response

  Date: 02/25/2025

  We apologize for our customer's disappointment.  ****************************** have been in contact with the customer directly to issue a pickup for the defective item and issue a refund.  The customer now has a direct contact for any further questions or concerns regarding this matter.

   

  Thank you,

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I appreciate ****** looking into my issues and resolving them. I would still like Kohls to have the correct information of all their third party sellers, so that their customer service can provide it to ********************** customers and get the necessary missing/damaged parts directly.
  
  Regards,
  
  ***** ********