Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kohl's Corporation has 529 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  3550 Salzman Rd Middletown, OH 45044-9401

• 

  Kohl's Department Store

  2850 Centre Dr Fairborn, OH 45324-8611

• 

  Kohls Department Store

  10353 Indianapolis Blvd Highland, IN 46322-3509

• 

  Kohl's

  3802 Midway Rd Goshen, IN 46526-5852

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at ************************** on 1/28/25 to redeem a cologne voucher for the full size for pick up. When I reached out to kohls via email, they told me the item was delivered to the store for pick up and confirmation of delivery was received so I would need to reach out to them. I did 3 times and the *** told me the item is received but it has not been picked from the back so when that happens, I will receive an email. I did explain the pick up time frame has passed so I would like to know when it would be picked. Then two days later, kohls decided to cancel my order for no known reason listed. Ive spoken to their customer service who did not help with rectifying the situation. Now I cannot redeem my voucher with the same code because its been used even though my order was cancelled. They told me to reach out to ******* since it is a Sephora in kohls but ******* told me theres nothing they can do since kohls canceled the order, they would have to rectify the situation. I am unable to receive my item even though I paid for the voucher and lost out on the money. I have spent over 5 hours on chats, emails and phone calls to get no answer and finger pointing of what shouldnt have happened.

  

  Business Response

  Date: 02/13/2025

  We apologize for our Customer's disappointment.  Our records indicate that our Executive Team has been in contact with the customer and has issued a refund request for the Sephora Perfume on Order Number ending 1725 for the amount of $137.50.  This is in lieu of the Voucher that was used on a cancelled order.  The refund can take up to 30 days to reflect on the ***************** account.

   

  Thank you,

  Customer Answer

  Date: 02/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *****
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I earned a ****;s cash of $139.99 and somehow missed purchasing by 02/09 and it got expired. I contacted customer care and asked for a refund as its just 1 day it expired. None of associated helped and stated some different reasons and felt a rude behavior from them . I submitted negative feedback but no idea if something will be done to refund my money. I am looking for the refund of my amount at earliest as Kohls being a super giant retailer should be flexible enough to help customers.

  

  Business Response

  Date: 02/12/2025

  We apologize for our customer's disappointment.  To be fair and consistent to all of our Customer's, expired coupons cannot be reissued.

   

  Thank you,

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting the runaround from Kohls regarding their $12 ToastMaster small appliance rebate held during Black Friday week in November 2024. I did everything according to the rebate form and submitted my UPC codes and packing slips on time. I submitted for a total of 43 items and each UPC code is eligible for $12 rebate so I should have received a $516 **** rebate card. What I received was one rebate card for $264 (so Im still owed $252). Nobody at Kohls wants to help Ive talked to four different customer service **** and asked for a manager multiple times. The phone number on the rebate submission itself takes you to Blackhawk network, the company that facilitates the payments, but they are adamant in telling me they are NOT Kohls and cant see anything related to my submission. Im stuck in an endless loop of people who dont seem to care to assist or are not empowered to do so. I have full documentation of everything sent in my submission which Im attaching. Thank you in advance for any help you can provide.Please note, the tracking number Ive provided below is for the rebate card I received for $264 (it should have been for $516).

  

  Business Response

  Date: 02/13/2025

  We apologize for our Customer's disappointment.  Our records indicate that our Rebate Vendor has been in contact with the customer regarding the missing $252 **** Prepaid Rebate Card which is being issued as of 2/11/2025 under Rebate Tracking Number 1075687943.

   

  Thank you,

  Customer Answer

  Date: 02/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** **********
  

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/12/2024, I purchased two suits and ties from Kohls online for $300 (Transaction 0389/0002/8397/5) from the ***********************************. As part of this purchase, I earned $60 in Kohls Cash. Shortly after, I attempted to use this Kohls Cash to place another order (order ********** on ~12/24/2024). However, my new order was canceled on ~12/26/2024 because the item was out of stock.Frustrated with this experience, I decided to return both suits and visited the store on 12/30/2024. While the store refunded $240 to my charge card, they refused to refund the remaining $60, instead issuing it as Kohls Cash again. I spoke to the store manager right away, who informed me that they could not issue a cash refund and directed me to contact Kohls customer service.I reached out to customer service, but they redirected me back to the store, creating a cycle of unhelpful communication and refusal to resolve the issue. This back-and-forth has left me with no suits, $60 less refunded to my original payment method, and $60 in Kohls Cash that has an expiration date and no use to ***** a further attempt to resolve this, I tried to use the Kohls Cash again on Friday, January 23, 2025, to make a purchase (Order **********) . Once again, the order was canceled on January 24, 2025, because the item was out of stock. This constant cycle of cancellations and refusals to refund my money feels intentionally designed to deny me access to my rightful refund. Moreover, the substitute replacement issues in the form of Kohls cash always has an expiration date, invalidating it as an actual form of currency/tender.I demand that Kohls immediately refund the $60 owed to me in cash or credit my original payment method. Furthermore, I reserve the right to seek damages for the financial loss and emotional distress caused by these fraudulent practices.Please consider this my formal complaint, and I request immediate intervention to resolve this matter.

  

  Business Response

  Date: 02/13/2025

  We apologize for our customer's disappointment.  Our records indicate one of the two items was cancelled due to being out of stock on Order Number ending 6300 therefore the entire $60 ****** Cash Coupon wasn't used.  The $39.99 balance was used on Order Number ending 6375 and again only one of the two items was cancelled on this order.  

  Purchases made with ****** Cash Coupon or earned ****** Cash Coupons are refunded with the same tender used.  This is why the $60 ****** Cash Coupon was given back as we are unable to issue the coupon and a refund back to the card.

   

  Thank you,

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The $60 ****** cash, for which I was refused to be refunded $60 cash, was not "used", because your business consistently falsely advertises products being available, as evidenced by the two instances you yourself acknowledged, leading customers such as myself to "try to use" the $60 ****** cash. The first item was was canceled by ******, defaulting your claim of ****** cash being used. As a result, I went to the ****** store to cancel the remaining item and refused to pick it up as well, so I could get a full refund since neither item was: shipped nor picked up. You have no basis to fraudulently claim you are refunding based on the tender used; ****** cash was not used if the order was cancelled by you.
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 02/21/2025

  The $60 has been credited back to the original form of tender used in the store for the $301.96 purchase reflecting the return in the store of $241.96.  This will reflect on the Customer's statement within the next 7-10 business days.

  Thank you,

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed several online orders with Kohls. My most recent one was on February 5th. This last order was the 4th time that I have checked out, it has shown me the prices with a 15% discount that they had going on and then after submitting it I go back to check on my order and i see that the 15% discount didn't go through. The first time it happened, I reached out and they fixed it. The second and third time I honestly didn't have time to go back but this 4th time when I noticed it, I chatted with them and they said they don't have access to see what the code was at the time so they couldn't honor it. This feels like a scam at this point and I cant imagine how many people trust that the discount went through because their app shows the prices crossed out and the discounted price below. It removes it once you hit submit though.

  

  Business Response

  Date: 02/11/2025

  We apologize for our customer's disappointment.  Our records show the GoShop coupon was valid on 2/7; the Customer's Order Number ending 3584 was submitted on 2/5.  As a courtesy we have accommodated the 15% discount to the original form of tender on the order.  The $7.94 will reflect withint the next 7 - 10 business days on the customer's statement.

  The order total was $72.92 less $20 ****** Cash Coupon is the $52.92 x 15% is the $7.94.

   

  Thank you,

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes that were to be delivered by 1-23-25, ****** never shipped them. When I contacted them they gave me every excuse in the book on why my package wasn't shipped. After 3 attempts to try to get a refund they finally said they would process it. This was almost 2 weeks ago and they still haven't refunded me my full amount. My total amount spent for this order was $65.39. After speaking with the credit card company I was able to get a refund for $15.39, this was the amount charged onto the credit card. I received that refund on 2-5-25. I am still waiting on them to refund $50 that I spent on this order with a ****** gift card. Everytime I contact them about this issue they are very unhelpful. They make a lot of excuses and blame everyone but themselves. I would just like to resolve this issue and get my $50 refunded to me.

  

  Business Response

  Date: 02/13/2025

  We apologize for our Customer's disappointment.  ****************************** have confirmed they are mailing a $50 Gift Card to the customer at the address provided on Order Number ending 3712.  This will be received within the next 10 - 14 business days.

   

  Thank you,

  Customer Answer

  Date: 02/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a large purchase at kohls and supposedly was emailed a ***************************************** to cash. There was no one who could help me online and due to language differences it had passed. I then received another cash reward that I was told to cash in store that had a few days grace period and could not use that one either. **************** is impossible to reach through email or postal. I have been a customer for over 32 years and am saddened I could not use my $320.00 in rewards. How can a customer shop confidently if there is no one who can address basic questions or concerns?

  

  Business Response

  Date: 02/11/2025

  We apologize for our customer's disappointment.  Our records indicate the $255 ****** Cash Coupon expired 12/11/2024 and the $65 ****** Cash Coupon expired 1/31/2025.  As a Courtesy, we have emailed a $65 ****** Cash Coupon to the customer since it was within the 10 day ***** period that stores can accommodate.

   

  Thank you,

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been defrauded at Khols store with no support at the store or over phone customer service. On Nov 29, 2024, I placed the order# **********, for few items. It also included a Suite case which was supposed to be picked up at the store. Cost for the suite case after Taxes was $67.50. I had travelled out of the country and figured that if not picked up, order will cancel and I will not be charged for it.Unfortunately, I was charged for this item which shows up in a cancelled/expired status. Store told me that they cannot do anything about this, receieved no support from online customer service. I also reached out to the coroporate office but no response from them at all even after couple of ************* this point, its not about the amount charged instead its about the ethical business practices. I'm being charged for the items that I did not even pickup and no support to correct the mistake. Im hoping to have this matter investigate and not be worried to be defrauded or experience another unethical charge.

  

  Business Response

  Date: 02/11/2025

  We apologize for our customer's disappointment.  Our records indicate the luggage on Order Number ending 3277 was refunded on 12/9/2024.

   

  Thank you,

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I made the purchase on Nov 29th, 2024 as part of the other order, portion of the order was delivered, and Luggage/Suitcase was supposed to be picked up from the Store. I had already travelled out of the country and figured that my order pending pickup will auto cancel.

  On Dec 9th, $64.30 were credited back but then I was charged $64.30 again for the same order on Dec 27th, without any order since the last order.

   

  I opened a case with CapitalOne Credit ************ on Jan 7th, 2025, they credited $64.30 and then charged it back on Jan 29th, 2025.

  At this point I have been charged for the Suitcase for which order has already expired, I do not own it but I'm charged for it.

  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 02/13/2025

  Our records indicate the luggage on Order Number ending 3277 was refunded on 12/9/2024.  If the Customer is able to provide any documents with the 1/7 charge and 1/29 recharge, we will be happy to review as we are not able to find anything on our end.

   

  Thank you,

  Customer Answer

  Date: 02/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please see statements from credit card that shows that I was intiallyy chaged, credit back, charged again and when I complained it was credited back. It charged back again on Jan 29th, 2025.

  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 02/21/2025

  Our apologies for the frustration caused.  ****************************** have issued the $64.30 credit back to the card for the expired BOPUS luggage item. This will reflect on the customer's statement within 7-10 business days.

   

  Thank you,

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was online shopping and saw get 40% off if you are approved for a credit card. Applied for the credit card only to find out that the item I wanted to purchase was excluded from the 40%. Chatted for about an hour with no help from the associate or supervisor. What is extremely disappointing is that this item was just on sale for ***** on dec 12th. I would like to be able to have kohls cash for the 40% since thats the only thing that will work on the item I would like to purchase. The item is ******

  

  Business Response

  Date: 02/11/2025

  We apologize for our customer's disappointment.  We have emailed a Courtesy $55 ****** Cash coupon to the customer which reflect a 40% discount on $129.99.  

   

  Thank you, 

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ***********
  

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer# *********** Today 2/5/************************* removed my promised $5 birthday email which ******* refused to reissue. As they were absent when customer service was taught, I will shop at ******.

  

  Business Response

  Date: 02/10/2025

  We apologize for our customer's disappointment.  We have emailed a $5 Courtesy ****** Cash Coupon to the customer today.  It is valid through 3/30/2025.

   

  Thank you,

  Customer Answer

  Date: 02/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  The customer has received the coupon from the company/
  Regards,
  
  ****** *****