Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on [1/28/2025] with Kohls **********.The order was supposed to ship but has shown no tracking updates since January 28th.I contacted Kohls customer service on 2/4/********** only response was to wait another day, with no further resolution or escalation offered.I requested either a refund or expedited shipping, but they refused.I would like immediate action on my order: either confirmation of shipment with updated tracking or a full refund.I expect better customer service and a resolution within a reasonable timeframe.

  

  Business Response

  Date: 02/11/2025

  We apologize for our customer's disappointment.  Tracking on Order Number ending 9279 shows delivered on 2/7/20/25.  We regret the two day delay with USPS.

   

  Thank you,

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The late delivery was only part of the complaint.  The customer service team did absolutely nothing to support concern and wouldnt cancel or provide any assistance.  Apologies for a 2 day delay is only solving part of the concern. 
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 02/13/2025

  We regret the frustration caused and have forwarded this Complaint to Leadership over Customer Service.  They will review will all of the Associates that have been in contact with the customer via phone, chat and/or email with Coaching Opportunities.  We appreciate the Customer bringing this to our attention.

   

  Thank you,

  Customer Answer

  Date: 02/13/2025

  While I decided to accept I do not feel the complaints were taken seriously and have displayed lack of ethics and poor culture within the organization.  I will be a detractor and not support business anymore given they cannot take full action and accountability for their errors and lack of support. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ****** *********** have contacted everyone basically over 20 + times. Over n over again literally. I have went to the actual stores . I have done everything possible I don't know what else to do honestly. N every time no one can tell me nothing. Except this last time customer service told me they were going to send me a brand new *********** been over three weeks now. Prior to that I have contacted all the customer service numbers for a month regarding my card. Okay so here's what's happening I have a merchandise card that has 350$ on it . But somehow someway you guys canceled it . Which I don't know why because specifically it says it doesnt expire . But I lost my receipt for it. I've had it for the longest like literally since like May or April. N here's the thing I had the receipt at first . Because no kohls would ever let me return 350$ worth of stuff without a receipt. So I had to have had the receipt at a point of time. But now. It's cancelled n no one can tell me nothing. My new card never came . N it's like always a fail trying to talk to someone with u guys. Absolutely horrible customer service. Worst ever. Highly dissatisfied. N all. I want to do is use my card literally. Its my card how can u guys cancel my card that's crazy to me when it's my money basically. Like basically y'all just stole my money in all reality n that's not right. . all I want is there a way for y'all send me a barcode to my email so i can use the card or to send me a new card directly or something. Because this is really freaking messed up n here's goes my card info UPC : *********** The 16 digit number under barcode is 6393 ***** ***** ***** The scratch off four number pin is **** Can someone please help me with this. This is getting really crazy frustrating

  

  Business Response

  Date: 02/01/2025

  After further review, we have determined this complaint was sent to the incorrect company. While *********** manages ****** credit card portfolio, this complaint is about a service or product provided directly by Kohl's  and we cannot assist.

  

  Business Response

  Date: 02/11/2025

  We apologize for our customer's disappointment.  ****************************** request the original purchase receipt information of the items that were returned and received the KMRC.  With that they will be able to move forward with the review process of this incident.

   

  Thank you,

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********** was placed on 11/27/2024 through **************************. I received a package with 3 missing items and contacted kohls chat on 12/5/24. The customer service *** stated the items were no longer available and I would be refunded via kohls cash since this was the primary form of payment, "refunded back the amount for this within 7-14 days". I have experienced issues in the past where an item might arrive damaged and have always received email notification showing my refund or ***lacement was being processed. I didn't receive any email notification. I reached out to the help chat on 12/11/24 to follow-up on the status of my refund for the missing items. I also asked if I would receive an email update showing the refund since this wasn't received the first time I contacted them on 12/5/24. Response received was "regarding that, rest assured, once your refund is completed, you will receive an email confirmation regarding the ********* "there are some delays because it's the holiday season". 12/20/24 requesting an update on the refund for my missing items from order #********** placed on 11/27/24. I requested my issue be escalated as a month has now passed without receive the items ordered or refund for the missing items. I was provided chat id ************* as "proof" this was escalated "I will escalate this to your management with the help of my supervisor" agent *****. This chat transcript also notes "As you have used the ****** on the order, it will takes an average of 30 days to receive the new ****** case of $260 and refund $40.08. Please be rest assured about it". I reached out again on 1/4/25 with agent ******* who then linked in their supervisor ****** *. I was told "I see the previous associate has processed the refund, however, the refund is not reflecting on your end." "You will get refund in an average of 7-14 days.1/29/25 Agent **** linked in supervisor **** *. "It usually takes 7-14 days", "Wait for 2-4 days".Paid $260 kohls cash + $40.08 card

  

  Business Response

  Date: 02/11/2025

  We apologize for our customer's disappointment.  Our records indicate 3 items have been refunded as follows: Order number - **********
  Reason - Missing item(s)**Order Items to be processed**
  * SKU: ******** QTY: 1
  * SKU: ******** QTY: 1
  * SKU: ******** QTY: 1

  We regret the delay in posting to the Customer's Statement as this will complete within the next few days.

   

  Thank you,

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  While I appreciate another generic response from Kohls on 2/11/25, this like previous correspondence is not being followed through with. As of 2/17/25 2200 CST, no refund has been received on my end. The bulk of this particular order was paid for using ****** cash. The order on my end does not show a refund is being processed as ****** states. This supposed refund that has been processed is something showing only on their end. This is frustrating and confusing why Kohls hasn't opened an IT ticket or done something to escalate this issue. Instead, repeatedly tell me since 11/2024 to rest assure I will receive the refund yet here I am still without the items I ordered or a refund issued. I have reached out repeatedly with the goal of resolving an issue that I don't have any control over with no assistance from Kohls. I would really appreciate if Kohls opens an IT ticket or whatever needs to be done to refund me for the items paid for but not received. 
  
  Regards,
  
  ****** *********

  

  Business Response

  Date: 02/21/2025

  Initially 3 of the 5 items on Order Number ending 2739 were reported as missing; as of today all 5 items have been refunded and posted as follows:

  12/6 sku ******** $11.99 sku ******** $19.99 less $28.23 ****** Cash, less percentage discount .60 cents and .32 cents tax $3.47 refunded back to the tender used

  12/11 sku ******* $149.99 sku ******** $69.99 less $144.68 ****** Cash and $2.59 tax $27.89 refunded back to the tender used

  1/8 sku ******** $44.99 less $39.99 ****** Cash and .58 cents tax $6.18 refunded back to the tender used

  Remaining difference of $2.54 credit was requested today and will reflect on the Customer's statement within the next few days.

  The $260 ****** Cash was emailed to the email address on this Complaint today.  The email on the order is different and therefore could have gone to that one previously.

   

  Thank you,

   

  Customer Answer

  Date: 03/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would have had a much better experience shopping at kohls would this complaint been addressed the first time I reached out. 
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  Date:02/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issue Kohls Cash and I was under the impression that kohls was good beyond the expired date. My kohls cash expired. I was under the impression that the kohls cash was good 10 after expiration. I did not realize the policy changed with kohls cash reward. I was attempting to achieve a resolution and unable to with Kohls customer service. The ********************** cash expired on 1.31.25 and went in store on 2/1/25 to use and was unable. I have been a loyal customer to ********************** and was requesting to use the $20 earned kohls cash. Kohls #: *************** pin: ****

  

  Business Response

  Date: 02/11/2025

  We apologize for our Customer's disappointment.  As a Courtesy, we have emailed a $20 ****** Cash Coupon to the customer.  This coupon is valid through 3/30/2025 and cannot be reissued once it expires.

   

  Thank you,

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We order some prodect with khol's on December 03 2024 and as of tody we don't get anything so we call lots of time and we don't get any proper ans.. we just call tody around 07 PM and talk to **** and he give us his id # ***** and we ask for his last name but he don't like to give us his last name so we don't know his first name is tru or not. After we talk about refund he transfer to other ***** and ******* talk to us and we ask for last name but she don't like to give me also like **** so i don't know why they don't like to give us proper information. When we talk to her everything is ok form both side and after few minutes her side we can not hear properly its looks like she creat the lots of disturbance and back side some one lol so we can not hear her so i fill its looks like a discrimination. we like our refund my Order #********** dated 12-03-2024 and my ****** Cash x0279- $45.00 ****** Cash x6190- $15.00 ****** Cash x0879- $15.00 ****** Cash x9626- $60.00 so i like to request me a refund asap.

  

  Business Response

  Date: 02/11/2025

  We apologize for our customer's disappointment.  We have issued a refund request for Order Number ending 5012.  This will reflect on the Customer's statement within the next 10 business days. 

   

  Thank you,

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I file the complaint on 01-31-2025 my complaint # ******** and i received the ans. from Khols that We apologize for our customer's disappointment. We have issued a refund request for Order Number ending 5012. This will reflect on the Customer's statement within the next 10 business days. but as of today we dont get any thing so please take care that. Thanks, Aksha **********

  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 02/25/2025

  As stated previously, the refund on Order Number ********** was processed and completed on 2/11/2025 as follows: of the 4 items on the order 2 cancelled and were not charged.

  Sku ******** $9, sku ******** $15 less $21.03 ****** Cash, less .22 cents discount, tax .20 cents left $2.90 refunded to the card.  $21.03 ****** Cash was emailed.  

   

  Thank you,

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I buy total of $153.98 and we don't cancel any order. Khols like to shipnig my two order sku # ******** and sku # ********. because they don't have any on stock in store, shipping method standard ground but as of today we don't get any thing form khols. Khols say we cancel the order then  let me know when we cancel it and how khols refund that amount. Please check the attached pics. for my order. I pay total $153.98. so please let me know how khols refund my 02 cancel payment.
  
  
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 02/28/2025

  The total purchase on Order # ********** was $24.00 for two sku numbers ******** and ********, the other items cancelled and were never charged due to being out of stock.  $2.90 was credited to the ****** card used on the order and $21.03 ****** Cash was emailed.  The ****** Cash used on the order would have still been available due to the cancellations; however it doesn't sound like the customer used the coupons; therefore we have emailed the $135.00 ****** Cash to the customer today for complete resolution.

   

  Thank you,

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Khols say we have emailed the $135.00 ****** Cash to the customer today for complete resolution but as of today we don't get anything. can you email me at ***************************
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 03/11/2025

  We emailed the first coupon on 2/28, please check spam.  We resent the $135 coupon today to the email on the original complaint *****************************.  This coupon is valid through 3/30/2025.  Please have the customer make contact by end of day if not received.

   

  Thank you,

  Customer Answer

  Date: 03/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chatted in to cancel my order because I choose the wrong pick up location. I received an email that my order was canceled and I was being refunded on 1/29. Received another email on 1/30 that my order was picked up. Contacted customer service via chat again and I'm told they can't do anything because it's a pick up order. Call the store and they say they can't help me because it's been canceled and to contact customer service. All the back and fourth is really ridiculous. How hard is it to help someone with their order.

  

  Business Response

  Date: 02/11/2025

  We apologize for our customer's disappointment.  The refund has been requested for the 4 items on Order Number ending 4711.  Please note a refund with ****** can take up to 30 business days.

   

  Thank you,

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a problem returning an item (picture frame) in a store, so I called customer service. The representative with whom I spoke said he would process the return, and I would receive the credit within 7-10 days. I dropped the frame off at the store at customer service that same day, on November 14, 2024.I did not receive the credit within 7-10 days. I followed up with **************************, and I was told repeatedly to give it more time. I still have not received the credit.I have attached screenshots of chats in which representatives reassured me that the refund had been processed. I have still not received a refund and I am not able to dispute the charge with my bank because it is more than 90 days.Please help!

  

  Business Response

  Date: 01/31/2025

  We apologize for the customer's disappointment.  We have issued the refund today for Order Number ending 1465 as a previous refund wasn't located.  The credit will reflect ton the customer's statement within the next 7 business days. 

   

  Thank you,

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I sincerely appreciate your efforts on my behalf enabling me to reach someone at Kohls who could address my concern.  And I very much appreciate the prompt response by Kohls.

  I, too, wanted to respond promptly, but I would like to wait until I actually receive the credit to accept the response.

  Thank you!

  Regards,

  
  **** *****

  

  Business Response

  Date: 02/10/2025

  The refund completed on 2/4/2025 for the item on Order Number ending 1465.

   

  Thank you,

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been told I would receive a refund since December. Last week I was told 7 days have talked to several supervisors who make promises they don't keep.

  

  Business Response

  Date: 01/31/2025

  We apologize for our customer's disappointment.  Our records indicate 3 items were refunded on Order Number ending 2025 in the amount of $55.52.  One item had a quantity of two which was missed in the initial refund.  We have refunded the second sku 64169281 along with the ****** Cash that was deducted from the refund.  An additional $41.46 is being credited to the original form of tender on the order.  This will reflect within the next 10 business days.  Our regrets for the delay.

   

  Thank you,

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a garmin watch as a present for an active family member. the watch was supposed to arrive weeks ago. however on the date of delivery the tracking 1Z66527X0350456112. i found the box to be very wet and damp almost like the internal garmin watch box was destroyed, and my electronics damaged. this felt like a high risk hazard so i instantly provided the watch back and the tracking states After the delivery was made, the sender reported the package was damaged. / Merchandise left with sender. *** will notify the sender with details of the damage. Proving *** made their effort to handle this issues proivded the watch is left with the sended (kohls). currently i have contacted customer service with promises of a manager reaching over my order. and false claims of a refund. i would just like this to be settled since kohls has my damaged package and i wouldnt like to risk this ordeal again. so i am just asking kohls to return my money so i can go instore or source the watch somewhere else as this is a time sensitive gift.thank you

  

  Business Response

  Date: 01/31/2025

  We apologize for our customer's disappointment.  A refund request has been initiated for Order Number ending 0779 that shows *** reported the item damaged.  This credit will reflect on the customer's ****** account in the next 30 business days.

   

  Thank you,

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hi!

   

  i really appreciate that, could i get an email confirmation, and just to clarify is the refund fully processed at the moment, and if it is could i get a kohls email

   

  thanks
  Regards,
  
  Romani Coal

  

  Business Response

  Date: 02/10/2025

  Our ************************** have verified the refund processed on 2/3/2025 for the damaged item on Order Number ending 0779.

   

  Thank you,

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 29, 2025, I went to ****** in *************, ** to return brand new unused Beast blender (Order #********** Order date: Sep 14, 2024). The customer service *** told me I can't return it because it's past 90 days. I was told the only way to return the item is do a non receipt return, but I would get the lowest sale price. I paid for $119.99 + 9.75% tax = $131.69 total for the blender.But I only got back $86.39 + 9.25% tax = $94.38. I got short changed $37.31. I was not aware that ****** changed return policy from 180 days to 90 days . I have a ****** charge credit card. I have *********** account and I am a ****** rewards member, but I was not sent any emails or mail notifying me about the return policy change. Even on the shipping invoice, there's no mention of return policy change or return due date. I feel like I've been blindsighted. I usually return with 1-2 months if the item is not as expected, but my mom had a stroke. I was swamped between taking her to doctor's office visit, physical therapy, speech therapy. So I put the return on the back burner because I thought I had 180 days. I got blindsighted and short changed because ****** fail to let long standing customers know about the return policy change.

  

  Business Response

  Date: 01/31/2025

  We apologize for our customer's disappointment.  To be fair and consistent with all of our customer's the policy currently states;  The Kohls Return Policy allows you to return most merchandise purchased in-store and ************************** for up to 90 days after the original purchase date for non-Kohls Card transactions and 120 days after the original purchase date for Kohls Card transactions.  For more information on returns please refer to : *****************************************************************************

   

  Thank you,

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [As I mentioned, ****** didn't send any email or mail letting customers know about the return policy change. My mom had a medical condition and I'm overwhelmed and had to take care of her. That's why I didn't make the return in time. I feel I got blindsighted because ****** failed to let customers about the return policy change. I'd like to get back the full amount of what I paid for. I paid $119.99 + 9.75% tax = $131.69 total for the blender. But I only got back $86.39 + 9.25% tax = $94.38.  So I got short changed $37.31. I'd like this amount in the form of store credit.]
  
  Regards,
  
  ******* **

  

  Business Response

  Date: 02/10/2025

  As a Courtesy for the frustration caused we have emailed a $40 ****** Cash Coupon to the customer.

   

  Thank you,

  Customer Answer

  Date: 02/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* **