Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the initial transcript of my interaction with the first ******** service representative below: The ****** website is advertising a coat I purchased for a discounted priced of $67.99 after a confirmed "applied" discount on their website. However when you check out it doesn't honor the discounted price as advertised and charged $79.99. I also have a coupon in my dashboard that is still showing "active" and available for use, but that coupon wouldn't honor during checkout either with an erroneous message that it's already been used. To which it has not and still as of right now is showing as active to prove that point. I figured that contacting ****** would be no problem to point out the error and get the advertised discount refunded. However, none of the representatives for ****** has given any actual reason for the issues I was having and no remedy or even acknowledgement of the false advertising at all. Agent connected You are now chatting with ****** *. Hi, my name is ****** *.. One moment while I review your question. We have a short survey after we disconnect the chat. Please consider completing it as your feedback is very important to us. Hi, hope you're having a wonderful day! How can I help today? My discount code didn't apply to my order. I understand how concerning this can be. May i have the coupon code? It said it was applied on the product page and reduced the price to $67.99 The item is reflected as $79.99 Yes, but I can send you a screenshot of where it confirms the coupon code with a check **** and shows the reduced price of $67.99 There should be a coupon code that is applied to the discounted price you see. There's a purple button next to it that say "apply code". It didn't give the code. When I checked it, that purple button changed to "applied" But, I also have a 15% off coupon in my wallet that's showing active the code for that is: EPL7Q5EW5XXXX I have the full transcript available, plus all of the screenshots.

  

  Business Response

  Date: 01/31/2025

  We apologize for our customer's disappointment.  The price showing $67.99 is what the price would be with a 15 % discount.  One 15% would be $68 from $79.99 plus tax $5.58 savings would be $73.58 savings of $13.01.  As a courtesy, we have initiated a refund request of $13.01 to the original form of tender as no coupons were entered on the order.  This will reflect on the customer's statement within the next 10 business days.  

  One sitewide percentage-off coupon can be applied to qualifying items. For more information on using multiple coupons please refer to ***********************************************************;

   

  Thank you,

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will accept the apology and refund owed, but I do not accept the insinuation that I failed to add a coupon, as I attempted multiple times in multiple ways. I confirmed repeatedly that a coupon was marked as "applied" with a green checkmark on the product page, as shown in the screenshot. However, it did not appear in the checkout cart.
  After that issue persisted, I attempted to add a 15% off coupon from my account, but it erroneously displayed an error stating that the coupon had already been usedeven though it has never been used. The coupon is valid through February 15th and is still showing as active.
  There is clearly a technical issue with this product on your website, which I assumed any employee could easily verify and apply the refund accordingly. I had no idea I would encounter such atrocious customer service from ****** *. and **** *. after all of the undue trouble I was experiencing. This issue is about a technical problem that is still yet to be acknowledge by ****** and lack of customer service at the time of the event. I filed the complaint so no one else goes through the experience I did. It wasted an entire morning and was insanely frustrating. I'd love to know how it's being resolved on the site, and I the customer service issue is being reviewed the aforementioned employees. 
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 02/10/2025

  We certainly didn't intend to imply that the customer did anything wrong; we should have stated that no coupon reflected on the order.  The refund completed on 2/2/2025 and we have sent requests for review with Coaching Opportunities to the Leadership Teams of the Associates that the customer had contact with. 

   

  Thank you,

  Customer Answer

  Date: 02/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased makeup on 11/1/2024. My daughter attempted to return the makeup on 1/3/2025 and was informed that the return window had closed. (The receipt clearly states that returns are eligible until 1/31/2025.) She left the store because she didn't know that the associate was incorrect until I looked more closely at the receipt when she arrived home. I tried ************************** chat and was told that I would have to pay to mail it back as they don't deal with in-store purchases. I attempted to call the provided number *************) but there is no option for in-store sales issues and my attempts to access an agent were not acknowledged. Since we already attempted to make the return in store, and were denied, I am seeking to submit the return via mail with a prepaid label.

  

  Business Response

  Date: 01/31/2025

  We apologize for our customer's disappointment.  We have initiated a refund request to the tender on the receipt sent in from the customer.  The ********************** should have refunded it and we are sorry that didn't happen.  The credit will reflect on the customer's statement within the next 10 business days.

   

  Thank you,

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the week of January 20, 2025, I loaded a Kohls gift card in the amount of fifty dollars ($50.00) onto the Kohls mobile app. Upon loading the gift card, I received confirmation that the funds were successfully added to the Kohls digital wallet within the application. Believing the transaction was secure, I disposed of the physical gift card. This is something I have done many times in the past.Later, I went to redeem the gift card and saw the balance had disappeared from my wallet. To resolve the issue, I contacted customer service. They were rudely dismissive, provided no viable resolution, and stated that there were no IT people to investigate or verify the legitimacy of my transaction because Kohls did not have an IT department. I left a negative review on the customer service survey to ensure I had a record. I attempted to resolve the issue via Kohls online chat support, but I received further unhelpful responses. Then, I contacted Kohls corporate headquarters unsuccessfully.The app is frequently "buggy," which raises serious concerns regarding the reliability of its digital wallet and financial transactions. Given that Kohls encourages customers to ********************** gift cards and payment information within its app, it is the companys responsibility to ensure the security and functionality of the platform. The subsequent disappearance of funds constitutes a failure to provide the advertised service. Kohls failed to provide a reasonable and effective customer support process to address a legitimate consumer complaint. This includes a lack of escalation procedures, denial of access to IT personnel, and a dismissive approach to resolving the issue.The disappearance of funds from my Kohls account, combined with the lack of investigatory support or refund options, constitutes unfair business practices under federal and state consumer protection statutes. I seek a $50.00 store credit or a replacement gift card in the full amount of the lost funds.

  

  Business Response

  Date: 01/31/2025

  We apologize for our customer's disappointment.  ****************************** spoke with the customer and emailed her a $50 ****** Cash Coupon in lieu of the lost Gift Card.

   

  Thank you,

  Customer Answer

  Date: 02/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ********
  

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item and the item was cancelled. I was re-issued a credit in the form of kohls cash but did not receive notification of when that was being posted and because of that I missed to window to use my $45 kohls cash. I contacted service regarding this issue and was advised that there was nothing that could be done to assist and that it would just be a loss of $45 which seems unreasonable.

  

  Business Response

  Date: 01/29/2025

  We apologize for our customer's disappointment.  We have emailed a Courtesy $45 ****** Cash Coupon today to our customer.  Please know going forward expired ****** Cash Coupon cannot be reissued.

   

  Thank you,

  Customer Answer

  Date: 01/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some items on November 19th for store pick up, it was broken up into 2 charges on my credit card as I believe they were shipped to the store at different times. I was unable to pick up the items in time and both charges were refunded to my card minus 5%, which I assume was a restocking fee. They were refunded to my credit card on December 8th. Then on December 28th I was re-charged the amounts I was refunded on December 8th. I noticed this on my credit card statement and called their customer service on January 6th. I spoke to 2 associated and a manager and they all told me they have no record of being re-charged or had records of transaction history at all. That my only option is to call my credit card company to dispute the charges. This is highly upsetting that they could just charge my card without my consent for an order I never received!I then tried the chat feature and explained again what happened and they suggest calling my credit card company as well. I then pushed back and said no this Kohls mistake and I would like to be refunded for the order I never received. The associate supposedly spoke to a manager and agreed to refund my credit card for the re-charge. That was January 6th. I was told it would be 7 days to receive my refund and should receive an email confirmation. Its been over 3 weeks and I've received no email and no refund. None of the associated I spoke with had no clue what department handles disputes like this and would not give me any further contact information to get this resolved. Horrible way of doing business that a company can just charge your card with zero notice or consent for items never received and then have no recourse at all to get those charges refunded.

  

  Business Response

  Date: 01/31/2025

  Our apologies, the $33.52 has been manually credited back to the original form of tender on Order Number ending 9599.  This will reflect on the customer's statement within the next few days.

   

  Thank you,

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coat from ****** (order number **********) on August 9 2024. The item was Men's ZeroXposur ****** ****** Jacket Color: Black, Size: S (SKU: #********) and it cost $40.00. Less than 6 months later, a hole has already worn out in the arm of the coat (pictures attached). I took it into the ********************************** location on Jan 21 2025 but they refused to take it ***** because they claimed it was outside the return policy. Apparently the return policy changed on July 31 2024, 10 days before I bought the item. However, because this is a quality issue where a hole wore out in the coat after less then 6 months of use, I would like to ask ****** to stand by their products by either offering a refund or shipping me a replacement product. A winter coat should last years, not less than 6 months of use.

  

  Business Response

  Date: 01/29/2025

  We apologize for our customer's disappointment.  Our records indicate a refund request has been initiated for the jacket on Order Number ending 4646.  The refund/credit will reflect on the customer's statement within the next 10 business days.  The customer may donate or dispose of the jacket. 

   

  Thank you,

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December ******* placed an order for 4 items.From the 4 items I only received 1 item apparently the other 3 items did received because address couldn't be found. The items was return to sender. I called multiple times to kohls to get answer about refund was given a different answer every time I would call. One time was told refund was suppose to be given to original gift card used for purchase and the one was a new card. (by chat)Today Jan ******* was told that the refund was submitted on 01/10/2025 for items and had to wait 30 days for refund **** policy . But address was wrong on system because I recently moved so that couldn't be right. So I called again to confirm the address and refund , was waiting on phone for an answer and it seemed that the person I was talking too didn't know the answer. Now I have to wait another 30 days for gift card to come by mail to new address. But not once I was told we could give you an online gift card. WHY WAIT ANOTHER 30 DAYS THIS IS RIDICULOUS

  

  Business Response

  Date: 01/31/2025

  We apologize for our customer's disappointment.  Our records indicate a new Gift Card has been requested to mail to the correct address as listed on this Complaint.  The system generated the previous Gift Card to be mailed to the address lised on the Order.  Please allow up to 15 business days to receive the new card.

   

  Thank you,

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a rice cooker from ************************** for an original amount of $342.63(Order number:**********). This order had never arrived at my address and was not received. It was sent back to Kohls via UPS(tracking number:1Z9593E40311158424) stating it was unable to be delivered. I then contacted Kohls through their online chat and spoke to a representative who apologized for the issue and reordered the rice cooker with additional coupons applied which reduced the price to $163.11(Order number:**********). This order was sent to a new address that I had given so I made sure to be able to receive it this time without possible issues(tracking number:12959340317966513). This order was received correctly. However, I never received a refund to my credit card after *** had sent the first rice cooker back and was not charged the new amount of $163.11(this was originally processed through ****** and did not reflect on my ****** account either). I have been calling back and forth between Kohls, ******, and my credit card company to resolve this issues for months. Kohls states they processed a refund on October 8, 2024. Neither ****** or ***** has received any refund documentation. Kohls prolonged the process by telling me to wait 7-14 business days to see it refunded. I called every week to ask if It was processed because I did not receive any refund. I was only charged the original single $342.63 transaction amount on my credit card with no refunds or any other transaction history from kohls. With my multiple calls, customer representatives have failed to provide me with transaction IDs and documentation stating that they have issued a refund, if the refund was processed, nor assumed responsibility for the charges. I have called numerous times further to ask for alternative refund solutions and they never called me back stating that supervisors were busy. This is considered fraud if they're giving me another price with receipts and charging me a higher amount.

  

  Business Response

  Date: 01/31/2025

  We apologize for our customer's disappointment.  Our records indicate a refund request was initiated for Order Number ending 9741 for the missing rice cooker.  This credit will reflect on the customer's statement within the next 10 business days. 

   

  Thank you,

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have received the same promise from kohlss representatives numerous times stating that a refund has been sent. I have contacted ****** as well as my credit card institution, *****, to see if a refund has been processed in which they stated they never received a refund from kohls. I have never received confirmation if the refund was actually processed and successful. I had asked for documentation in the past or some sort of statement to send as evidence to ****** which kohls had failed to provide. No other alternative forms of refund were also suggested after the many failed attempts at a direct refund. Kohls representatives have failed basic problem solving measures while being professional. If kohls charges me for a product and gives me a receipt for that product at a lower price, however charges my credit card for more, that is considered fraud. 
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 02/10/2025

  After further review our records show the refund request on 1/31/2025 was denied as the refund already processed on 10/08/2024 for the rice cooker in the amount of $272.74 on Order Number ending 9741 as follows:  Price of item $529.99 less $64.87 ****** Cash earned on the order, less 40% discount of $212.00 plus $19.62 tax $272.74.

   

  Thank you,

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not received any form or refund through ****** nor my credit card company *****. Both institutions have denied receiving a refund from Kohls in any amount into my account. I have contacted Kohls multiple times to get documentation that they processed the refund successfully, to which I have not received any response or confirmation. ****** has also confirmed they never received any initiation of a refund in October 2024. Kohls keeps stating that they initiated a refund but has failed to provide receipts of the transaction or if the transaction was successfully processed. They are currently holding my refund and have made no attempts to rectify the issue beyond their empty statements and reissuing of the recurring statements that they did refund the transaction with no evidence.
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 02/15/2025

  Our apologies for the frustration caused. The second rice cooker is also being refunded on Order number ending 9972.  ****** refunds can take up to 60 days to relect on the statement.

   

  Thank you,

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for trying to being cooperative. Ive just been promised the same refund in the past and have never received it on my credit card statement nor my ******. It might be a ****** refund issue? I have allowed a few days to process and called ******, but they have not received anything on their end and they said they usually receive a refund request in their system if there is at least an attempt. I have posted documentation of my recent ****** activity as evidence of no refund. If I do not see any refund still, what are the other options for me? 
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 02/22/2025

  We apologize and are noticing ****** refunds take up to 90 days.  If customer would like, we are able to mail a Gift Card for ****** and email the Kohls Cash of 60.00.

   

  Please let us know, thank you,

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for finally giving a resolution to the matter. Would it be possible to send the gift card through email or through my kohls account? Mail can be easily lost and I would be unable to show documentation if needed.
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 03/04/2025

  Our ************************** tried to email the Gift Card but they were unsuccessful, therefore the ****** ****** Merchandise Card mailed and the $60 Kohls Cash was emailed.

   

  Thank you,

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you, I have received the ****** cash. I was wondering why you couldn't have sent it to the same email if that was successful? I will accept the response once I receive it in the mail then. thank you for finally addressing the issue.
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 03/05/2025

  Our ************************** were unsuccessfull emailing the Gift Card / KMC; therefore they had to mail it.

   

  Thank you,

  Customer Answer

  Date: 03/13/2025

  Kohls has finally resolved the issue thanks to extensive complaints and persistence. Thank you to the higher *** that have been able to help me. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Label was created January 18th but still has not shipped.Order number is ********** Order Date January ********** $124.34 **************** Maker Item has not left warehouse. I have chatted with customer service three times. The first time, they told me to contact them today if I did not receive it and now the third time, they are telling me to wait 2 more business days. This was a birthday gift for my son which was today. His birthday has passed by now and this item is useless as I had to go out and purchase him another birthday gift. My order is still sitting in the warehouse and I am asking them to cancel this order which they say they cannot do.

  

  Business Response

  Date: 01/29/2025

  We apologize for our customer's disppointment.  Our records indicate a refund was initiated on 1/27/2025 to the item on Order Number ending 4131.  This can take up to 10 business days to reflect on the customer's statement.

   

  Thank you,

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The order number you have provided is incorrect. This is in reference to order ********** in the amount of $124.34. 
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 01/31/2025

  Our apologies, yes the Order Number that is being refunded is ********** for the Nespresso by *************************** and Espresso Maker.   Please allow a few more days for the credit to reflect on the statement if it hasn't already.

   

  Thank you,

  Customer Answer

  Date: 02/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with **************************. Order # **********. Today afternoon I got email saying my order has been delivered but nothing was found at the door. I called up Kohls to complain and theytold me to file a complaint with *** and police. I called them again to talk to Supervisor and Supervisor was not willing to transfer the call to manager. She told me that I need to wait for 48 hours for a manager to return my call when I asked which number would manager used to call me she did not tell me am I supposed to pick up every call for the next 2 to 3 days wondering if Kohls manager is calling me. I tried launching a complaint with *** and they have not made it easy for the customers. It is a very detailed form which is not easy to fill and upon filling I did not get a complaint number or an email or a text stating that the complaint has been received so I do not know where the complaint go. I dont want to get into dealing with *** or police. It is not easy to deal with *** long forms. My simple reason for placing an online order is convenience that is now becoming very inconvenient so either Kohls should refund me or replace my order. I not get the order. The pictures that show that *** delivered my order are not from my house. My house siding is black whereas the pictures show the siding is white. I do not know where did the order go? I placed the order with Kohls and gave money to Kohls and *************** be responsible for delivering it. I dont want to deal with the delivery guys or the police to launch lost complant and make it so inconvenient for me. Please help. Help me with refund or replacement.

  

  Business Response

  Date: 01/29/2025

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 4131 show items our carrier delivered to a cream colored house as ****** shows for this address under Tracking number ending 336.  Tracking number ending 802 does show a mis-ship for 12 items that are being refunded.  The credit will reflect on the customer's statment within the next 10 business days.

   

  Thank you,

  Customer Answer

  Date: 02/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************