Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having a major issue with Kohls and after many attempts to speak with online customer service and the ********************** associates, I am coming to you.I purchased several dishware sets from Kohls on 08/23/2024. Unfortunately, these dishes are already starting to show scratch marks from use. Now you should know that the ONLY person to use these dishes is ME. Nobody else lives in my house, I travel frequently for work, so these dishes hardly get used and are already scratching as if they are 15 years old. I attempted to contact Kohls to return, but they are outside the return window. I believe I should be able to get my money back since these dishes seem to be defective. II really love Kohls and have been a lifelong customer, but this issue is starting to change my mind. Kohls customer service has been NO help.

  

  Business Response

  Date: 01/24/2025

  We apologize for our customer's disappointment.  We have issued a refund request for the 3 dinnerware sets on Order Number ending 3460 that was submitted on August 23, 2024.  This will reflect on the customer's statement within the next 10 Business Days. Even though it is outside of the return time frame, we appreciate the customer bringing this to our attention for review with the Manufacturer.

   

  Thank you,

• Initial Complaint

  Date:01/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Order placed w ring size big. Kohls cust chat online ***** instructed to go to local Kohls store and return item and then poss exchange for correct size. Local store doesn't sell ************** POLICE ring. Placed a 2nd order for 2 rings to determine exact size. Two addtl rings recvd and size confirmed. Went to local Frisco store to return the full second order (2rings) and then once back in Kohls system, swap it (even exchange) for the original larger ring order since that was a less price. Took the 3 rings different size (same model LYNX Men's Striped ************ Stainless Steel Ring Color: Two Tone) to store as exchanges valid for 90 days and Kohls online policy states an even exchange is lawful. However, the clerk, (same female employee a few weeks prior had a melt down after she hatefully threw a gift card at me and my daughter and it landed on the floor and she went off in crocodile tears after she on purpose created the disturbance for no reason at all) told us it was against policy to do the exchange as they do not sell the product in store and they could only return all 3 rings to *** and refused to call ****** corporate to get approval to even exchange. All 3 rings were returned to Frisco store. Called Kohls *********** and ******** placed new order for the ring size the local store refused to even exchange. However, ring arrived **** yest with *** tracking from *** and although it states one size on tag, the ring is truly not what we ordered and is one size smaller. Thus, it does not fit. If the local store lawfully allowed us to keep the ring that fit in an even exchange ********* in your corporate office confirmed on the phone it is what the store was supposed to do), we would not have to deal with yet another ring that doesn't fit and must be reordered and returned. Does Kohls have a vendetta against Police families or families who put GOD first...because we put ***** first and Support the Police.

  

  Business Response

  Date: 01/24/2025

  We apologize for our customer's disappointment.  Our records indicate two rings, (size 9 & 10) are being shipped at no additional charge under Order Number ending 0274.  Notes also show customer now has a direct contact with our **************** for any further questions or concerns regarding this matter.

   

  Thank you,

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  **** phoned from the ****************** and stated the replacement order will ship to us in the correct size and the Frisco employees will receive better training. 

  Thank you.
  

  GOD BLESS,
  ** ****
  

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tired of Kohls claiming that orders are shipped when they are not. Shipped means the package has physically left the premises. This is an ongoing problem with Kohls orders that I have repeatedly complained about to off shore customer support who are not equipped or able to resolve. This is a corporate issue that needs to be addressed by corporate.The last order I placed shipped in 4 separate shipments. 2 physically shipped 2 did not. Labels were created but the packages have NOT PHYSICALLY shipped. I don't know why certain locations generate labels then fail to ship the packages. When I call asking why they have not shipped I'm told that I can follow up 2 days after the ESTIMATED delivery date for refund or reshipping. Since the items are never in stock to reship I have to get a refund by never get the items I ordered. What is the point of ordering anything form kohls if you are never going to receive it. Claiming packages are shipped when they are not is fraud and this practice needs to stop. If there are issues with some locations that continuously claim items are shipped when they are not, then corporate needs to get involved and find out the cause of the problem. The label should not be printed until the order is being packed and all packages should be shipped the same day or next day not still sitting in your facility 4 days later. If you can't manage your shipping processes and actually ship packages why would I continue to do business with your company. Figure out why some facilities are capable of shipping packages and others are not. It's not that hard to do and someone in corporate needs to wake up and address the issue. Also suggest you get rid of offshore support that is incapable of properly responding to shipping issues and provide actual real customer support on shore

  

  Business Response

  Date: 01/28/2025

  We apologize for our customer's disappointment and appreciate the feedback regarding tracking on shipments.  We have forwarded this concern to our Logistics Team for review for perhaps a better process going forward.

  Two Mis-shipped items on Order Number ending 407 are being refunded, sku ******** and  71521398.  This will reflect on the cusotmer's statement within the next few days if it hasn't already.  

   

  Thank you,

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I ordered about nine items from ****** for Christmas and I never received them so I tried to call and tried to call and to no avail. Finally, on January 13th I spoke to a customer service representative and she said that I would get a full refund within 5 to 7 days. So then on January 20th I called back inquire on my refund and I had gotten a email from ****** T that my refund would not happen and that they didn't believe me. She basically called me a liar several times. She was not professional or personable at all and she refused to give me a refund.

  

  Business Response

  Date: 01/24/2025

  We apologize for our customer's disappointment.  Our records indicate all item from Order Number ending 7726 delivered with no misships.  We recommend that the customer dispute the charges with the banking institution used.

   

  Thank you,

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This order never arrived. Why would I involve my bank when Kohls owes me the ?? ***? They owe me $141.86.
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 01/29/2025

  Generally with 6 different deliveries on an order that all show as delivered, the Order would not be refunded.  However as a one time courtesy we have initiated a refund request for Order number ending 7726.  Please allow up to 10 business days for this to reflect on the customer's statement.  

  Going forward, should this kind of incident happen again with all items showing as delivered, the consumer would need to dispute the charge with their banking institution. 

   

  Thank you,

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchandise was returned on 1/4/25 to ****** and the return was processed as a merchandise credit in the amount of $314.79. Part of this credit was redeemed on two separate purchases leaving a remaining amount of $203.30 on the merchandise credit. I attempted an online purchase utilizing part of the $203.30 merchandise credit and received a message that ****** didn't recognize the card number. Three calls to Koh'ls - 2 of which were disconnected, one of which was returned by ****** resulted in the representatives being able to confirm the card number with the $203.30 balance but not being able to use it to place an order. I was then advised that I would need the receipt from the original purchase which generated the merchandise credit. I stated I don't have that receipt - in fact, the return was processed as "without receipt" which is why a merchandise credit was issued in accordance with their policies. Furthermore, why would someone keep an original receipt when a return was processed successfully and the merchandise credit that was received was processed on 2 prior purchases? I do have the receipt for the actual original $314.79 merchandise credit. There is nothing stated on the merchandise credit card stating that receipts from original purchases are needed should any issues arise - and again, their policy is to process returns without receipt via a merchandise credit card. In fact, what is stated on the back of the merchandise credit is "no expiration date or service fees." It goes on to read "****** may replace the unused value of lost, stolen, or damaged Cards with proof of issuance." Surprisingly I kept that receipt! I have about 9 other merchandise credit cards (all issued without receipt) totaling about $800.00 in addition to the remaining $203.30 on the card in question. I have never encountered such a position. It's very disheartening to think this is how ****** treats it's customers of which I have been a loyal customer for many years!

  

  Business Response

  Date: 01/29/2025

  We apologize for our customer's disappointment.  Our Executive Team has been in contact with our Customer and is working through a resolution with her directly.

   

  Thank you,

  Customer Answer

  Date: 02/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have not tried to process all the merchandise credit cards to see if they have all been reinstated; but, I have a contact name, phone number and email in case there are any issues going forward. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12.16.24 purchased ****** ****** MOUSE TODDLER BOY THE FUN GANG FOOTED PAJAMAS 3T. SKU ********. COST $14.99 order number **********. The foot on the pajamas has small beads attached to the sole, for gripping purposes? Several of These small white beads became dislodge from the pajamas feet during the night while the toddler was asleep. The beads ended up inside both ear canal of the child requiring medical attention to remove the beads by an ear specialist. At this time we are concerned the beads may also have been injected. A complaint has been filled with the US Department of consumer affairs. The product should be recalled immediately

  

  Business Response

  Date: 01/21/2025

  We have forwarded this Claim to our Internal Claims Team for review and follow up.  The customer will be contacted directly.

   

  Thank you,

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  i will await their review and resolution to the matter before taking further action 
  
  Regards,
  
  **** **********

  
  

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Kohls, #**********, on 10/28/2024 as a gift for an event that I was attending inn early November. The item was supposed to be delivered on 11/4/2024 but I never received it. I contacted Kohls and asked for assistance locating the package as I was in a time crunch and literally would have gone and knocked on someone's door to retrieve ,your package. Based on the photo, I had no idea where its as delivered but knew that it was delivered to the wrong address. The *** told me to contact the post office for assistance. The post office could not assist me since it was not delivered through them, it was delivered through **** I contacted Kohls but could not reach the same *** and the next *** was less than helpful. Their customer service is horrible by the way. They said that since it is marked delivered, they could not issue a refund or ***lacement. I took pictures of the house and provided to Kohls and my credit card company showing that clearly, the delivery photos do not match the shipping address and that the item was clearly shipped to the wrong address. They still will not refund me. They want me to pay for an item that I only did not receive but am able to prove was delivered to the wrong address. They did not honor our contract by delivering the item to me at the shipping address and have been very rude and unhelpful when I contact customer service. I am out $148.88.

  

  Business Response

  Date: 01/21/2025

  We apologize for our customer's disappointment.  Our records indicate a refund is being processed for the missing item on Order Number ending 7118.  The $148.88 credit will reflect on the **************** Statement within the next 10 business days.

   

  Thank you,

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I ordered 3 items from ****************************** item was shipped within 2 business days and received within the week. Kohls Order #********** Reference id: ************* One item remained in awaiting carrier status until I spoke with customer service on service call #1 in which I requested to cancel.The third item was canceled by the system due to out of stock. I was charged 2 installments of $26.27 for the 2 sweaters.I called Kohls customer service to refund the item that hasnt shipped or received. I received notification of a refund for $15.32 and not the full $26.27.On the website via chat I followed up regarding the refund. I was reassured I would be receive the remainder of the refund. I have still not received. Note Ive uploaded correspondence from 2nd Rep who assured me I should have received a full refund of $26.27. My request for resolution is to receive a full refund for item never received. Thank you ******

  

  Business Response

  Date: 01/22/2025

  We apologize for our customer's disappointment.  Our records indicate the $10.95 has been accommodated/refunded back to the original form of tender.  Please allow up to 10 business days for this to reflect on the Customer's statement.

  This amount was originally deducted due to the ****** Cash coupon earned on the order.  However since it was a missing item, this is why we have accommodated it back. 

   

  Thank you,

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase through ************************** on November 29th 2024 of 6 items. I received half of the order 3 items December 4th 2024. I checked the status of the remaining items via tracking number and showed a label was created and waiting for carrier pick up 1Z6A27F80300730502. December 26th called customer service items still show waiting for carrier pick up was told items are out of stock and will be refunded for the 3 items within 3-7 days was only refunded for one item. Called customer service January 2nd about items I wasnt refunded for was told I would be refunded and was only refunded for only 1 item again. Called customer service again January 11th and was told I was refunded a 1.07 for an unknown item. Im still due a refund for a girls 4-18 madden girl faux fur hood puffer jacket size *****. SKU for item #********. Asked customer service for reference numbers or emails for proof of refunds being processed didnt receive any. Order #********** Order total was ****** dollars for the 6 items of which I only received half

  

  Business Response

  Date: 01/22/2025

  We apologize for our customer's disappointment.  The refunds for the 3 missing items are as follows:  sku ******** was $19.99 less $15 Kohls' Cash earned on the order, less 15% discount $3.01, tax . 08 cents, was $2.06 refund, sku ******** was $43.19 refund and sku ******** was $11.86. The Basketball set was also included in the refund inadvertently.  

  ****** Cash coupons earned and / or redeemed on orders are deducted from returns.  However this being missing items, we have issued a $30 accommodation/refund back to the card used on the order.  This amount will reflect on the customer's statement within the next few days.  Our apologies for the confusion, the total purchase price paid for the 3 items that were received, sku ******** ******** and ******** is $23.89.

   

  Thank you,

  Customer Answer

  Date: 01/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******
  

• Initial Complaint

  Date:01/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/16/25 I was trying to place an order through **************************. I had ****** cash, one of the coupons had expired, I had spoke with a customer service agent a week prior to that and was told I had 10 days after the expiration date to still use it. When I went to speak with someone today they told me they would not honor it and that it could not be used. They would not even address or speak to hte fact that I was told something else.

  

  Business Response

  Date: 01/17/2025

  We apologize for our customer's disappointment.  Some of the Stores have a 10 day tolerance period after ****** Cash coupons expired, however; expired ****** Cash Coupons will not submit for online orders.  We have emailed a $10 Courtesy ****** Cash coupon to the customer's shopping profile email address.  This coupon is valid through 3/2/2025.

   

  Thank you,

  Customer Answer

  Date: 01/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******