Complaints
This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,628 total complaints in the last 3 years.
- 681 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint Against Kohls for Deceptive Advertising Practices Incident Details:* Order Date: December 25, 2024 * Order Number: ********** * Item Description: ****** M3 Dash Cam (2 units ordered)* Original Price Charged: $40 each I placed an order for the above item during a sale advertised on Kohls website. My order was confirmed, but a few days later, I received an email stating the order was canceled because the item was sold out. However, when I revisited the website immediately after receiving the email, I found the same item still available for purchaseonly at a significantly higher price.I attempted to resolve the issue by replying to the email, but I never received a response. I also contacted Kohls customer service via chat, where I was told the cancellation was due to a "price error." This explanation seems inconsistent with the fact that the item remained available at a higher price. I believe this constitutes misleading advertising and possibly a bait-and-switch tactic, which violates consumer protection laws.Resolution Sought:?I request that Kohls honor the original sale price and provide the item as advertised. Additionally, the cancellation caused significant inconvenience, as I was unable to receive the item I needed and had to spend considerable time contacting customer service. I also request compensation for this inconvenience, such as store credit, Kohls Cash, or a discount on future purchases.I would like assurance that Kohls will review their practices to ensure compliance with advertising and consumer protection regulations.Supporting Evidence:* Order confirmation and subsequent cancellation emails * Screenshots of the item at the higher price on their website after my order was canceled * Chat transcript with customer service
Business Response
Date: 01/17/2025
We apologize for our customer's disappointment. In the event that an item is listed at an incorrect price or with incorrect information, ****** shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item. If your credit card has been charged for any order subsequently cancelled, ****** will issue a credit to your credit card. For more information please visit our Pricing and Product Information at *****************************************************.
Thank you,
Customer Answer
Date: 01/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company claims thats the price was incorrect is in direct contradiction to the email they themselves sent me about the order cancellation. This type of bait and switch practice is a violation of my consumer rights uunder California law. I have provided all supporting in my original claim showcasing the price listed for the promotion on Christmas Day despite the company retrospectively trying to chathe a higher the price claiming its an error. As initially mentioned I am happy to resolve this if the company can send me a replacement order for the price of $80 as originally charged.
Regards,
***** *****Initial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered ********************************* Mattress Pad on January 2, 2025 This is the 2nd time I have had to file a complaint about Kohls. It was to be delivered between Jan 7th and 10. As of today it has not arrived to my shipping address. Please just return my kohls cash and my payment to my credit card and I will not order anything from this company again.Order Number: ********** Order Date: Thursday, January 02, 2025 at 19:17 PM (CST)Items shipped (1 item)SHIPPING TO ******* ***** ***** ********************************* ************ SHIPPING METHOD Standard Product Description SKU ******** Quantity 1 Price $126.49 Total $126.49 Shipped ********************************* Mattress Pad ColorWhite SizeKING Estimated Arrival Tue, Jan 07 2025 to Fri, Jan 10 2025 Tracking#: 1ZA1F8670349263160 Packing Slip/Receipt BILLED TO ***** ****** P.O. Box 2079,Soldotna, AK ***** ************ PAYMENT METHOD ****** Charge x0899 Total: -$10.06 ****** Cash-$5.90 Paid with Kohls Card x7841 ****** Cash-$50.00 Paid with Kohls Card x8545 ****** Cash-$50.00 Paid with Kohls Card x9165 ****** Cash-$20.00 Paid with Kohls Card x5880 Subtotal:$126.49 ****** ********************* ****** Cash x7841-$5.90 ****** Cash x8545-$50.00 ****** Cash x9165-$50.00 ****** Cash x5880-$20.00 Shipping:$8.95 Standard To 54143$8.95 *************** Sales Tax$0.52 Total$10.06 YOUR EARNINGSKohl's Rewards: $0.04 added to balanceBusiness Response
Date: 01/22/2025
We apologize for our customer's disappointment. Our records indicate the Mattress Pad delivered on 1/21/2025. We regret the delay with UPS.
Thank you,
Customer Answer
Date: 01/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** Machalk ******Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase online order # ********** placed on Tuesday, January 7, 2025 the order contained 2 items Riley7 asana leggings sku #******** and womans comfort apparel tunic top sku #******** and has not been delivered or shipped and kohls has refused to refund my monies and still has not shipped the second item which was purchased for $54.99. I want my monies refunded to me immediately.Business Response
Date: 01/22/2025
We apologize for our customer's disappointment. Our records indicate the two items have been delivered from Order Number ending 8966.
Thank you,
Customer Answer
Date: 01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
I was refused a refund on my card and my order was delivered 7 days late because kohls didnt ship my order out until it was supposed to be delivered so it ended up being 7days late.
Regards,
********* *******Business Response
Date: 01/24/2025
Our regrets in the delay of delivery. Since the items delivered there wouldn't be a refund submitted; however for the frustration caused we have emailed a $15 ****** Cash Coupon to the customer today.
Thank you,
Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Your lack and ability to abide by your own policy that states how fast you guys get orders sent out is poor at best.Your $15 kohls cash for your failure to abide by your own policy is not adequate compensation for my Xmas present that was delivered at the end of January. It goes to show how little your customers mean to the companys growth.
Regards,
********* *******Initial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a sample set with a certificate to redeem for a full-size product. Now the full size products are out of stock and Kohls said sorry for the disappointment. No resolution at all. No refund either.Business Response
Date: 01/20/2025
We apologize for our customer's disappointment. Our Internal Executive Team left a voicemail message for the customer last week requesting the perfume item that customer is looking to redeem the voucher on but claims is out of stock. Please respond with the name and we will be happy to contact the Vendor for fulfillment.
Thank you,
Customer Answer
Date: 01/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]I did not get a voicemail from them and I have no way to contact them to get the product from them. I have no email or phone number to reach them.
Regards,
**** ******Business Response
Date: 01/24/2025
Our Executive Team was able to contact customer via email and have shipped the men's and women's fragrances per the customer request. There were no charges involved redeeming the Vouchers.
Thank you,
Customer Answer
Date: 01/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
Date:01/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against ****** regarding the wrongful rejection of a rebate application for a Toastmaster appliance purchase. I purchased 3 appliances on Nov 29th from **************************, which was within the specified rebate period as outlined in the rebate offer. I submitted the rebate application along with all required documentation, including the proof of purchase, within the required timeframe.However, my rebate application was rejected, with ****** claiming that the purchase date was not within the rebate period. This is incorrect, as my submitted documentation clearly shows that the purchase was made on Nov 29th, which falls within the rebate period of Nov 24 to Nov 29. I have attached copies of my receipt, rebate form, and the rejection notice for reference.Despite my attempts to resolve this issue directly with ****** customer service, I have not received a satisfactory resolution. I believe this rejection is unjust and request that ****** honor the rebate as originally promised.I am seeking the following resolution:Approval of my rebate application and issuance of the rebate amount ($12 * 3 = $36) as per the terms of the offer.I have attached all relevant documentation to support my claim. I trust that the BBB will assist in resolving this matter promptly and fairly.Thank you for your attention to this issue.Business Response
Date: 01/15/2025
We apologize for our customer's disappointment. We have contacted our Rebate Vendor and verified all of the paperwork is in order. They will issue a $36 **** Prepaid Card for the 3 items at $12 each. Please allow up to ****************************** the mail.
Thank you,
Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:01/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Very disgusted with kohls "customer care". I spend thousands a year at kohls and I will stop as of this moment. I bought lor coffee pods and it was for instore pick up after it was shipped there. Once i got home and opened the packaging it shows they were expired for months. I called the store who told me to go to the chat for refund being they dont have in store. after being on the chat they told me they cant do anything. They told me call the 855 number, i did that and they told me my only option is to drive 30 minutes away and return them. How is this fair? I already wasted my break at work and just spent over an hour between the chat and customer service call. I have pictures of this and they were unwilling to help me. They wouldnt even issue me kohlscash where i can reorder again. I asked her to speak with aupervisor who was supposedly "in a meeting". I am literally sending this complain while on hold. I should be getting a replacement and kohls cash for this nonsense. I am very dissapointed in kohls.Business Response
Date: 01/15/2025
We apologize for our customer's disappointment. Our records indicate a refund request has been submitted for the coffee pack on Order Number ending 0054. This credit will reflect on the customer's statement within the next 7 days. A courtesy $30 ****** Cash Coupon has been emailed to our customer today.
Thank you,
Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ********Initial Complaint
Date:01/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a return in Kohls Havertown on 1/13/25. As part of the refund I was issued $52.41 in ****** cash at 4:45 PM. ID: ****************************, exp. 02-12-2025, Number *************** PIN ****. At home I tried to both upload to the app and enter the numbers manually and got an error message. I then chatted with someone and was rudely disconnected with message that my issue could not be resolved without any explanation. I chatted with a different person again who informed me that ****** cash with such number doesn't exist. I was advised to call the store which I did an hour ago. I was told that there is nothing they can do (they can't reissue certificate) and that only corporate can fix the problem. They also informed me that it's not the first time this happened. I then called the general ****** number and after spent time getting the the robots I got a person whose connection was awful and could not get fixed. There was a lot of static and other noise. The person could not transfer me to another associate either. I spent three hours trying to fix the issue that should be that difficult to fix. I feel that I have been robbed and nobody could help me. I would like ****** cash certificate be re-issued or my account get ************************ automatically with ****** cash. I also would like to see a better customer service on all levels.Business Response
Date: 01/15/2025
We apologize for our customer's disappointment. We have emailed new replacement ****** Cash Coupon in the amount of $55 in lieu of the $52.41 that isn't working for the customer. This is in the customer's email today and doesn't expire until 3/2/2025.
Thank you,
Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *************Initial Complaint
Date:01/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 12/2/24 and paid expedited shipping for 1 day. I received some of the items over the next 2 days but the rest were lost by the end of the week with no tracking available. I spoke to manager ******* on 12/4 who processed a refund of $80.89 in full back to my ****** card under confirmation #******-014371 for the missing items and the expedited shipping. On 12/11, I spoke with agent ***** to check the refund status, they stated it was never processed and they would process it now, confirmation #******-015858. Still not receiving the refund, I spoke with agent ******* on 1/6 who stated the refund for $80.89 was still never processed and they would do it, and to expect the $80.89 in full to my kohls card by 1/16, refund confirmation #******-000972. Today I see that a refund of $39.22 was put on my card on 1/11. I spoke with supervisor Neo B. who stated the $39.22 was for the items refunded (which actually totals $55.99, not $39.22) and the expedited shipping was never refunded and the remaining amount of the refund was deducted in ****** cash I had earned and used. Neo B. confirmed the original manager approved the refund to be $80.89 for the 3 items plus the expedited shipping in FULL to my kohls card, and that no where in the conversation was any of the refund to be split and deducted by kohls cash earned/used. That would be ridiculous to refund me in rewards cash I earned by spending money originally, that would mean I paid the refund with my own rewards money I earned and not an actual refund by the company! Neo B. stated the refund would be processed for the expedited shipping $19.95 today within 7 business days under confirmation #******-008454 but I would not be receiving the remaining $21.72 I was approved for by the original manager on 12/4.Business Response
Date: 01/15/2025
We apologize for our customer's disappointment. Due to missing items on Order Number ending 0401 we have refunded the remaining $21.72. This will reflect on the customer's statement within the next 7 days.
Thank you,
Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *********Initial Complaint
Date:01/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a Sephora fragrance sampler set for $90 that comes with a redeemable voucher to get a 1 oz perfume bottle at **************************. After going through the samples and finding my favorite I tried to order the Nest New York Madagascar vanilla 1 oz perfume oil online only to find it does not exist. SKU # ********. They do carry other Madagascar vanilla sku items but it would lot let me redeem the voucher code. I reached out to customer service via online chat and they told me to call the customer service number and that they would be able to help. I called customer service and they said there was nothing they could do to help me. I am very disappointed that I wasted $90 for a perfume sample kit in which I cant redeem. I also tried to redeem at ******* and it has to be at a Kohls store. I would like a refund for the purchase price or the option of getting another item from the same nest New York Madagascar vanilla perfume line.Business Response
Date: 01/14/2025
We apologize for our customer's disappointment. Our records indicate sku ******** is currently out of stock. If customer would like to order the **** New York ****************************** set for $104, we will be happy to accommodate / refund it after she places the order. Please have customer send us the Order Confirmation number.
Thank you,
Customer Answer
Date: 01/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I went ahead and placed the order on ************************** for the product you suggested. My order number is #**********. Once the refund is initiated, I will accept the resolution.
Thank you,
****** *****Business Response
Date: 01/21/2025
The $113.88 refund completed on 1/16/2025.
Thank you,
Customer Answer
Date: 01/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
Date:01/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My order wasnt delivered by *** and en route back to kohls warehouse. **************** wont reship my order and are demanding I pay again to have my order shipped to me. Other option was to wait for the order to go back to the warehouse and wait 30 days for the refund AND THEN reorder again once the refund is processed. Order was placed January 1 and not in my possession it shouldve arrived monday January 6, 2025. Management in customer service made no effort to make me happy or even provide kohls cash incentive for their mistake in shipping my order incorrectly.Business Response
Date: 01/15/2025
We apologize for our customer's disappointment. We have reshipped the Big & Tall Tek Gear Dry Tek Long Sleeve Tee at no additional charge under Order number **********.
Thank you,
Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* Creado
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