Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a return in Kohls Havertown on 1/13/25. As part of the refund I was issued $52.41 in ****** cash at 4:45 PM. ID: ****************************, exp. 02-12-2025, Number *************** PIN ****. At home I tried to both upload to the app and enter the numbers manually and got an error message. I then chatted with someone and was rudely disconnected with message that my issue could not be resolved without any explanation. I chatted with a different person again who informed me that ****** cash with such number doesn't exist. I was advised to call the store which I did an hour ago. I was told that there is nothing they can do (they can't reissue certificate) and that only corporate can fix the problem. They also informed me that it's not the first time this happened. I then called the general ****** number and after spent time getting the the robots I got a person whose connection was awful and could not get fixed. There was a lot of static and other noise. The person could not transfer me to another associate either. I spent three hours trying to fix the issue that should be that difficult to fix. I feel that I have been robbed and nobody could help me. I would like ****** cash certificate be re-issued or my account get ************************ automatically with ****** cash. I also would like to see a better customer service on all levels.

  

  Business Response

  Date: 01/15/2025

  We apologize for our customer's disappointment.  We have emailed new replacement ****** Cash Coupon in the amount of $55 in lieu of the $52.41 that isn't working for the customer.  This is in the customer's email today and doesn't expire until 3/2/2025.

   

  Thank you,

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *************
  

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/2/24 and paid expedited shipping for 1 day. I received some of the items over the next 2 days but the rest were lost by the end of the week with no tracking available. I spoke to manager ******* on 12/4 who processed a refund of $80.89 in full back to my ****** card under confirmation #******-014371 for the missing items and the expedited shipping. On 12/11, I spoke with agent ***** to check the refund status, they stated it was never processed and they would process it now, confirmation #******-015858. Still not receiving the refund, I spoke with agent ******* on 1/6 who stated the refund for $80.89 was still never processed and they would do it, and to expect the $80.89 in full to my kohls card by 1/16, refund confirmation #******-000972. Today I see that a refund of $39.22 was put on my card on 1/11. I spoke with supervisor Neo B. who stated the $39.22 was for the items refunded (which actually totals $55.99, not $39.22) and the expedited shipping was never refunded and the remaining amount of the refund was deducted in ****** cash I had earned and used. Neo B. confirmed the original manager approved the refund to be $80.89 for the 3 items plus the expedited shipping in FULL to my kohls card, and that no where in the conversation was any of the refund to be split and deducted by kohls cash earned/used. That would be ridiculous to refund me in rewards cash I earned by spending money originally, that would mean I paid the refund with my own rewards money I earned and not an actual refund by the company! Neo B. stated the refund would be processed for the expedited shipping $19.95 today within 7 business days under confirmation #******-008454 but I would not be receiving the remaining $21.72 I was approved for by the original manager on 12/4.

  

  Business Response

  Date: 01/15/2025

  We apologize for our customer's disappointment.  Due to missing items on Order Number ending 0401 we have refunded the remaining $21.72.  This will reflect on the customer's statement within the next 7 days.

   

  Thank you,

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Sephora fragrance sampler set for $90 that comes with a redeemable voucher to get a 1 oz perfume bottle at **************************. After going through the samples and finding my favorite I tried to order the Nest New York Madagascar vanilla 1 oz perfume oil online only to find it does not exist. SKU # ********. They do carry other Madagascar vanilla sku items but it would lot let me redeem the voucher code. I reached out to customer service via online chat and they told me to call the customer service number and that they would be able to help. I called customer service and they said there was nothing they could do to help me. I am very disappointed that I wasted $90 for a perfume sample kit in which I cant redeem. I also tried to redeem at ******* and it has to be at a Kohls store. I would like a refund for the purchase price or the option of getting another item from the same nest New York Madagascar vanilla perfume line.

  

  Business Response

  Date: 01/14/2025

  We apologize for our customer's disappointment.  Our records indicate sku ******** is currently out of stock.  If customer would like to order the **** New York ****************************** set for $104, we will be happy to accommodate / refund it after she places the order.  Please have customer send us the Order Confirmation number.

   

  Thank you,

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I went ahead and placed the order on ************************** for the product you suggested.  My order number is #**********. Once the refund is initiated, I will accept the resolution.

  
  Thank you,
  
  ****** *****

  

  Business Response

  Date: 01/21/2025

  The $113.88 refund completed on 1/16/2025.

   

  Thank you,

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order wasnt delivered by *** and en route back to kohls warehouse. **************** wont reship my order and are demanding I pay again to have my order shipped to me. Other option was to wait for the order to go back to the warehouse and wait 30 days for the refund AND THEN reorder again once the refund is processed. Order was placed January 1 and not in my possession it shouldve arrived monday January 6, 2025. Management in customer service made no effort to make me happy or even provide kohls cash incentive for their mistake in shipping my order incorrectly.

  

  Business Response

  Date: 01/15/2025

  We apologize for our customer's disappointment.  We have reshipped the Big & Tall Tek Gear Dry Tek Long Sleeve Tee at no additional charge under Order number **********.  

   

  Thank you,

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* Creado
  

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11/24 I placed an order on **************************, order number **********. Upon receiving the items and trained them on, we noticed the sizes were extremely big compared to the size chart. I went into Kohls Miramar on 12/23/24 To return the items- They told me there was an Issue with their system, and that they could not refund my money to ******. After speaking with two agents on the phone after that, they advised me to go back to the store to place the return. That night when I arrived at the store, I called Kohls and I spoke with ******- whom then asked to speak with returns agent to ensure I Return the item so he can issue my refund. I was promised a refund and have talked to several other Kohls agents after this who have confirmed the refund has been processed. I contacted ******, who mentioned that Kohls has yet to process my full refund. Kohls has received their items in store, its about to be 3 weeks since I returned the items and still have not received my money back. I would like a full refund, please.

  

  Business Response

  Date: 01/16/2025

  We apologize for our customer's disappointment.  Our records indicate the refund in the amount of $72.72 processed on 1/6/2025 for Order Number ending 2152.

   

  Thank you,

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.l
  
  Although you are stating a refund was submitted on. January 6, 2025. That is incorrect. I have yet to receive a refund and have been told the same story several times with different dates. Attached is the screenshot showing the order was only partially refunded due to a price adjustment after purchase. I havent received my full refund as of yet. Please issue accordingly. 
  
  Regards,
  
  ***** **********

  

  Business Response

  Date: 01/21/2025

  After further review we found a $13.60 accommodation / credit for a discount, then the three items returned at $72.72 it was declined due to the amount ($86.32) being more than the actual purchase.  We have initiated a refund for the $59.12 difference back to the original form of payment.

   

  Thank you,

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a hair dryer. Upon returning the hair dryer, I was refunded 50 dollars less than I initially paid. When I called customer service, I was told that I was deducted for Kohls cash which I used on a carpet cleaner. I told the customer service representative that order was lost and was refunded. She proceeds to tell me that it can take up to 30 days to process a refund for kohls cash (yeah right). I also found out they are still trying to deliver the carpet cleaner 1 month after it was deemed lost. I informed the lady that I moved 2 weeks ago and I have no way to even receive or return that item. I now owe ************************************************************************************************* my possession to show for it. Talk about cheating their customers. They wonder why they are heading for failure as a company. I will celebrate when kohls is no longer a company. They ran it into the ground. You lost a customer of over 20 years now due to your poor management.

  

  Business Response

  Date: 01/15/2025

  We apologize for our customer's disappointment.  The $45 ****** Cash coupon earned on Order number ending 6633 does get deducted on a returned item; however since the customer never received the item we have refunded the $45 to the tender used on the order.  This will reflect on the customer's statement within the next 7 days.

   

  Thank you,

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on ************************** on December 6 using $355 in ****** cash that I earned on purchases the week prior. I never received any of the items in my order and when I contacted ******, I was told by the representative that my order was "stuck" in the system and they were escalating my issue to their tech support team to either process or refund the order. I again contacted ****** and they said it would take until January 6 in order for the refund of the ****** cash to be returned to me via email. I called several times as I had not received anything and each representative I spoke to has given me a different story - it will be loaded on my app or I will receive it in the mail. The latest response was that corporate will contact me within 48 hours, but I have not heard anything from them. I'm a bit upset as I made this purchase before Christmas in order to receive the items in time for Christmas gifts. Not only did I not receive the items, but now ****** is not cooperating with me to refund the ****** cash that I earned by making major purchases the weeks prior.

  

  Business Response

  Date: 01/14/2025

  We apologize for our customer's disappointment.  We are unable to find Order Number ********** in our system or any order placed on 12/6 with the email and phone number provided.  Please have the customer double check the order number and send it to us and we will be happy to review this further.

   

  Thank you,

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******/*** delivered broken Toaster Oven I request ****** online to refund me money. They told me they would and to throw oven in garbage. They didn't refund me correct amount Next day I tried to return mattress pad and it said already returned. attached is the receipt of pad I took to the store for refund. I called **************** before vacation on 12/20 they assured me that the did not go in merchants favor and a credit will be on my January statement for them charges

  

  Business Response

  Date: 01/14/2025

  We apologize for our customer's disappointment. 

  Our records indicate sku ********, Toaster Oven, was refunded the original purchase price of $99.99 less HOME10 discount, less $10 ****** Cash Coupon (1/2 of the $20 ****** Cash earned on the order) less $2.64 (portion of the $5 ****** Cash Coupon used on the order), less LETSGO20 disount $17.47, tax $3.97 leaves the $63.85 refund.

  SKU 53204656, mattress pad was refunded the original price $71.99 less $2.11 (portion of the $5 ****** Cash Coupon used on the order), less $10 ****** Cash Coupon (1/2 of the $20 ****** Cash earned on the order) $3.97 tax leaves the $63.85 refund.

  ****** Cash is deducted from returns; however being a damaged/defective item we have accommodated/refunded $20 to the **************** Card on the order.  This will reflect within the next few days.

   

  Thank you,

   

   

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased slippers from ************************** over the holidays. The pair I purchased for my son was a little small so I wanted to exchange them for an X-Large. I printed the paperwork off to exchange them at the store. So far so good. Then, I brought the slippers to the store to get the larger size, however they were out of stock on the XL. The clerk said that they could still give me my money back but to call customer service to get the exchange, either they would send me the slippers directly or give me Kohls cash to cover the now regular price of the slippers. It is common policy to offer even exchange on items that are wrong size/color/etc. and they state this on the back of their receipts. I knew the refund in-store was much less than the now full price amount (I purchased over the holidays plus used some kohls cash). The regular price is $44, I was refunded $15.83 due to the sales pricing and using my Kohls cash. I dont want to buy them for the regular price and shouldnt have to. According to 2 online attempts to get this resolved, both agents said theres nothing they can do since I returned the slippers already. All I wanted was for them to send me out the XL slippers or give me Kohls cash if I needed to place the order myself. They offered nothing. I think this is terrible service and I have a feeling they arent properly trained, it was very difficult to understand everything they were saying, but I understood clearly that they were unwilling to help me. I would like an exchange and Ill buy the new ones for $15.83, the same price I originally paid, or store credit for the full price of the slippers minus $15.83 for a total credit of $28.17.

  

  Business Response

  Date: 01/14/2025

  We apologize for our customer's disappointment.  Our records indicate the XL slippers are being reshipped at no additional charge under Order Number ending 8661 submitted on 1/10/2025.  The estimated arrival is 1/15 through 1/18.

   

  Thank you,

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 Sephora perfume samplers from Kohls online. I only needed 3 and attempted to return 2 to my local Kohls store. They explained they could not accept returns of ******* products. I called Kohls customer service to request a mailing label to return the 2 items. They refused and instructed me to take the items back to the store. The store is refusing to take them. The manager I initially spoke to is not available and did not call me back with a resolution. Im being run around in circles with no resolution. The items are packaged, never opened. There is no indication anywhere that the items are not refundable, not returnable or final sale. I want to return these 2 perfume samplers and get my money back. When I reached out to ******* they had no record of my order. Everything came through Kohls . Kohls accepted the sale But are now dodging responsibility for the return.

  

  Business Response

  Date: 01/14/2025

  We apologize for our customer's disappointment.  All Sephora Products received with the Scent Certificates are FINAL Sales as stated on the Voucher.  This is why the Store was unable to return the items. 

   

  Thank you,

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear

  Final Sale does not appear on the voucher instead it shows where the item should be returned. That is why I request a return label.

  Kohls should be clear and transparent that they do accept returns on Sephora merchandise 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 01/15/2025

  We regret the frustration caused.  Sephora at Kohls purchases, which must be in new or gently used condition, must be returned within 60 days from date of purchase on most items.  However, with this promotion,the Voucher clearly states Final Sale.

   

  Thank you,