Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some boots online for my daughter 3 weeks ago she never got them

  

  Business Response

  Date: 01/14/2025

  We apologize for our customer's disappointment.  We are unable to find an Order Number with the information provided by the customer.  The images that the customer sent look like the order was never placed; however if the customer can send us the Order Confirmation Number, we will be happy to further review.

   

  Thank you,

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I placed an order on Kohl'***** Sunday October 20, 2024. Order Number :**********. I received everything but the Men's GOLDTOE 6+2 bonus pack *************************************** Socks They were on sale for $14.77. they were supposed to arrive Oct 24 2024,to Oct 28 2024 Tracking#: 1ZA4Y3390346642545.I was charged for these socks when they created a Packing Slip / Receipt and tracking number..I have called numerous times to get a refund or the socks. ************************** doesnt have the socks in stock to send me and said they were refunding the $14.77 and to wait 7 days and I would get an email confirmation.Tuesday October 29th, 2024 Chriziah checked and gave me a reference ID: # *************** talked to several agents after her and still no refund.12-5-2024 I ****************** and spoke to ******. He said the other agents did not post the request for the refund correctly and gave me a new reference number 241205-004400. And to wait seven days.12-14-2024 I called and ***** said my refund was processed for refund on 12-4-2024 give it 7 days When I got my statement there was still no refund.01-02-2025 I spoke to ****** *. she confirmed the refund was submitted on 12- 5 but did not get posted and said to wait a few more days and it would be on there.1-7-2025 I got on chat with **** and he checked all the messages and gave me to the floor supervisor **** *.Hi, my name is **** *. One moment while I review your question. He checked all of the messages and got back on chat and said **** Let me process the refund now you will receive the full refund within 7 ******* Will I receive an email? Antinique said that I would when it was refunded.**** Yes, you will receive the email confirmation once the refund is ********** So it hasnt been refunded I am in the waiting game again?**** Yes, it was not done.I just want my refund of $14.77 for the socks. They never should have been charged to my ****** card because they didnt have them to ship. :(

  

  Business Response

  Date: 01/09/2025

  We apologize for our Customer's disappointment.  Our records indicate an accommodation/refund for the $14.77 has been initiated an will reflect on the customer's statement within the next 10 business days.

  A Courtesy $15 ****** Cash coupon has been emailed to the customer today for the frustration caused.

   

  Thank you,

  Customer Answer

  Date: 01/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* *******
  

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond frustrated with ****** chat. They do not pay attention to details, ask the same questions, repeat themselves, refuse to help, can't understand the issue and I can go on and on. Some terrible customer service. I'm confused why they have chat if the agents can't assist with general customer service. I kept getting directed to the store. I can't seem to get anywhere in chat. No one does the job. Agents disconnect chats, they don't do anything and apparently can't. They are so limited why are they even employed? They're all these chat options for different topics yet when you're speaking with someone they can't help with anything.

  

  Business Response

  Date: 01/14/2025

  We apologize for our customer's disappointment.  Our records indicate the incorrect size pajamas were received and the customer wanted a size exchange.  Since these were a gift, with no receipt information, we have emailed a $20 ****** Cash Coupon as a courtesy to the customer today.  Going forward please know that the store can always accommodate a size exchange on an item.

   

  Thank you,

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two $50 gift cards on December 1, 2024, they were shipped *** on December 4, 2024. Since December 5, 2024 the package has been sitting in the *** facility in *******. I called ****** six times (Dec 11, 12, 13, 18, 21 & 26) requesting a $100 refund. On Dec 26 they stated the refund was processed and it should take 7-10 days. As of today Jan 7, I haven't received anything. The ****** Order # is **********, *** Tracking Number is 1Z76A26EYN96713222.

  

  Business Response

  Date: 01/09/2025

  We apologize for our customer's disappointment.  Our records indicate a refund has been requested for Order Number ending 0106.  This will reflect on the Customer's statement within the next 10 business days.

   

  Thank you,

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I called ****** customer service on December 26, 2024. They stated they had processed a refund and it would take 7-10 days, I haven't received any refund or notification to date that something is actually being processed.

  When I hear from ****** that they received the refund from ****** I'll be happy to close the case. 
  
  Regards,
  
  *** **********

  

  Business Response

  Date: 01/21/2025

  We regret the frustration caused.  The two (2) $50 each Gift Cards have been refunded to the Customer's ****** account on our end.  *********************** can be reached at ************.

   

  Thank you,

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I contacted ****** on Dec 26, 2024 and requested a refund which they said was submitted and would take 7-10 days. After that time period expired I called numerous times and was told that the refund was being processed. The last time I called was Jan 13, 2024. The customer representative told me the initial refund request was submitted incorrectly and she submitted it again 'correctly' and told me I would need to wait another 7-10 days. I just logged into my ****** account and there is no activity from ******. When ****** receives a refund for whatever reason they notify me by email. Since I have a personal account (non-business) I have no way to hold funds at ******, they transfer it back to my bank, I logged in there and have no refund.  I this point I'm waiting for the refund to appear because my confidence in ****** willingness and capability to process it is very low.
  
  Regards,
  
  *** **********

  Customer Answer

  Date: 01/23/2025

  I contacted ****** on Jan 13 for a refund status check. The customer
  representative stated that the original Dec 26 refund request was
  submitted incorrectly so she submitted a new request and it would take
  7-10 days. I checked my ****** activity before calling and there was no
  refund from ****** pending.
  
  When I called today the customer representative referenced the Dec 26
  refund request. I told him about the Jan 13 call and asked if the Dec 26
  refund request was submitted correctly and he responded yes. I requested
  to talk with a supervisor. He stated that he's escalating the case for
  payment and it should be received in ****** within 7 days. Nobody wanted
  to discuss in detail the representative '******' telling me on Jan 13
  that the Dec 26 refund request was submitted incorrectly and she had to
  re-submit it.

  

  Business Response

  Date: 01/31/2025

  Our apologies for the frustration caused, the refund on our end has completed.  We have found with ****** refunds it can take up to 30 business days for credits to post and even up to 60 business days if a dispute was created with them.  We appreciate our customer's patience.

   

  Thank you,

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  A ****** representative from corporate contacted me by phone on Jan 24 and indicated that they have a problem with refunds with numerous money payment services, one of which is ******. **** said she would call ****** and expedite the payment and I should see it this week. I checked ****** activity today and have nothing pending from ******. I called ****** today and they now state that there was never a refund request on Dec 27 2024, it was a claim. A refund request was submitted on Jan 24 and it will take 7-15 days. I requested to talk with a supervisor and he stated that the refund should show up on Mon Feb 3. From the initial refund request in Dec I waited patiently until mid Jan for a refund, sufficient time for a refund to be processed. I submitted a claim with ****** based on instructions from ****** representative. If they knew this would disrupt the process why did they suggest  it. Every time I call ****** I get a different answer and another excuse for delay. When I noticed that the gift cards were held up at the *** facility I started calling ******. The gift cards were gifts for some of my grandchildren at Christmas. ****** never offered to cancel the cards and offer replacements with expedited delivery, they responded to just wait & wait. On Jan 20 I filed a claim with *** on the package as a recipient, you only have 60 days.  I have been checking the status of *** tracking regularly. On Jan 21 it displayed that a claim has been filed, that tells me that ****** never filed a claim as the sender. At this point its obvious that ****** doesn't care, they just keep coming up with excuses to avoid paying a refund. Again they are either unwilling or to incompetent to process a refund.

  
  Regards,
  
  *** **********

  Customer Answer

  Date: 02/06/2025

  I contacted ****** last week for a refund status check. Requested to
  talk with
  supervisor, he stated that the refund would show up in ****** on Monday
  Feb 3.
  Logged into ****** on Monday Feb 3, no refund activity.
  
  Logged into ****** on Wed Feb 5, no activity. I called ****** for a refund
  status check. Representative stated that the refund was processed. I
  told them I
  had no activity at ****** that reflected a refund from ******. I asked
  if it was
  time to write a check since the refund process to ****** was a continuing
  roadblock. She discussed it with supervisor and said the request for a check
  would be evaluated. I asked how I would know what decision was reached after
  evaluation. She stated I would receive an email in a couple hours.
  
  I never received an email from ******.

  Customer Answer

  Date: 02/11/2025

  No, I haven't heard anything from ******. I also checked ****** before
  responding and there is no refund activity. I do
  
  plan on calling later this week to get a status on the refund.
  
  
  
  Last year I installed power to the shed at my mothers house. I ordered
  an 4 ft L.E.D light online. When *** delivered it
  
  the fixture was bent. I returned it to ********** and they refunded my
  money to ******. The money showed up at ******
  
  3 days later and they sent me an email notification. Since its a
  personal account I have no way to hold money there
  
  so they forwarded it to my bank, that took another 3 days, 6-7 days is
  probably normal. Feb 26 will be 2 months since
  
  I requested a refund from ******. There is no excuse for a refund to
  take this long, ****** either has no intention of refunding
  
  the money or they can't figure out how to refund the money. During my
  call this week I'm going to request a check via FedEx
  
  for the refund.

  Customer Answer

  Date: 02/18/2025

  Called ****** customer service @ ************ on Wed Feb 12, no activity of
  refund at ****** and it was 7 days, *** stated I should have called back on Thu
  Feb 13. It's always 7 days or more with ****** even though ********** did it in
  3 days.
  
  When I was calling them a few weeks ago they always referenced the Dec 26 refund
  request, now they reset the refund request date to the last time I called. The
  *** told me now that the refund won't show up at ****** until Wed Feb 19 or late
  on Feb 20, call back then.
  
  Called **** @ ************ 'executive office for Kohl's department stores' the
  same day and left a voice message, she never returned my call.
  
  I checked ****** today before sending this, no refund activity. It's pointless to
  call them, if they had any intention of refunding the money it would have been
  received by now, Feb 26 is 2 months.

  Customer Answer

  Date: 02/20/2025

  I've been tracking the status of my undelivered package since early Dec
  2024. In Jan
  
  I was on the *** website and discovered that you could file a claim for
  a package as
  
  a sender or recipient. On January 20 I filed a claim as recipient
  (screen shot attached),
  
  until that date there was never a claim status (****** never looked into
  the situation).
  
  I talked with a *** representative earlier today and he stated that a
  refund for that
  
  claim was sent to the sender. Basically ****** has profited $200 off the
  gift cards I
  
  never received.

  Customer Answer

  Date: 02/24/2025

  I called **** (****** executive office) this past week and left a voice
  mail, never returned my call.
  
  Checked ******* no refund activity.

  

  Business Response

  Date: 02/25/2025

  Our records indicate that the Customer has filed a Complaint with the Attorney General.  The Executive Team nor any other Team is now unable to assist as it is in the hands of our Attorney General Team.  They will be in contact with the customer.

   

  Thank you,

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I haven't contacted ****** customer service since mid February.
  
  Logged into ****** earlier and checked, no refund activity.

  
  Regards,
  
  *** **********

  

  Business Response

  Date: 03/17/2025

  We deeply regret the frustration caused.  We are mailing our customer a $100 check to ********************************************* to complete the resolution since ****** hasn't completed a refund on their end within the past 90 days.  The check will arrive within the next 14 business days.

   

  Thank you,

  Customer Answer

  Date: 03/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Happy to report that I received the $100 refund check from ******, it's
  finally over.

  
  Regards,
  
  *** **********

  
  

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase at ************************** on 12/4/2024 because I had a 40% off coupon that was expiring that day. At some point during the checkout process, the discount code was removed and I later realized I was charged full price for all items.Upon realizing this, I contacted ****** customer support via live chat on 12/7/2024 to process the coupon adjustment. I was assured that this was processed and I would receive a refund to my credit card within 7 days. The associate provided his reference ID, ************* as proof he processed the refund. Nothing ever came.I then reached back out to customer support and was told it could take ***** days to process. Which is absurd, but it was over the holidays so I decided to wait 30 ******* refund ever came.I then reached out again today, 30 days out, and was told that the customer service agent just today processed the refund. To wait 7 days for it to hit my credit card. There once again is no proof it was done, just a promise via ******* this point, I have given ****** an interest free loan of my money for 30 days. I still have no guarantee I will get the refund, and have wasted a lot of time on this. They clearly lied multiple times about the credit being processed, I assume in hopes I'd forget about it and they could keep the money. Completely unethical.

  

  Business Response

  Date: 01/09/2025

  We apologize for our customer's disappointment.  Our records indicate a $100.34 accommodation is being processed to refund the Original Form Of Tender on Order Number ending 2997.  This will reflect on the customer's statement within the next few days if it hasn't already. 

   

  Thank you,

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a Kohl'***** order and they deducted $15 of ****** cash they claimed I used. When I went home, I checked my account and confirmed I never used the ****** cash. I attempted to resolve through their chat support but they wouldn't or couldn't help me. If I can't get resolved, I will cancel my ****** card and never shop there again.

  

  Business Response

  Date: 01/09/2025

  We apologize for our customer's disappointment.  Our records indicate the $15 ****** Cash Coupon earned on Order Number ending 6600886525 was used on Order Number ********** submitted on 12/3/2024.  This BOPUS Order expired which would have the ****** Cash Coupon valid. 

  For the frustration, a Courtesy $15 refund has been applied to the original form of tender on order number ending 6525 and will reflect on the Customer's statement within the next few days.

   

  Thank you,

  Customer Answer

  Date: 01/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pack of four $10 ********* gift cards from my local Kohls on 12/14 with the intention to give them as gifts to friends. When I was putting the gifts together, I opened the package of gift cards and began to attempt unsticking them each other. The adhesive was so strong that it ripped all of the gift cards. I went to Kohls that same day to attempt to get a refund, but they refused to refund me and said I would have to contact *********. I contacted ********* and sent all official documentation on 12/14. Today, I received an email stating I would not be reimbursed and that I would have to deal with ******. I decided it was not worth my time so I would keep the cards. I was able to load 3 of the 4 cards into my ********* app. The fourth card was missing the pin. I called ********* today to get assistance, and was again denied help and told to go to a store. I refuse to engage in any further trips to *********. I want my money back. As a longtime, dedicated customer, I am shocked at the treatment from *********. I do not feel cared about or valued at all. At the conclusion of this resolution, I doubt I will return to ********* again.

  

  Business Response

  Date: 12/24/2024

  Hello *****,

  Thank you for reaching out to us. We are sorry to hear about this experience. We would be disappointed if that happened to us. Please note that ********* Cards are non refundable. You can view this information at **************************************************. For further assistance in being able to use your ********* Cards, please visit any ********* location. For any additional questions or concerns, please reach back out to 1-800-Starbuc and reference case CS11856599. Rest assured, your feedback is being heard

  Thank you,
  ********* Customer Care

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22723790
  
  I am rejecting this response because: Clearly, you did not pay attention to what I am requesting. You have the ability to credit the $10 with the missing code to my account and that is what I am looking to do. The code that ripped off because YOUR COMPANY put strong adhesive on paper. The card number is 6211139566461411
  

  As mentioned, this truly shows ********* does NOT care about their customers whatsoever.
  
  Sincerely,
  
  ***** **************

  

  Business Response

  Date: 01/09/2025

  We apologize for our customer's disappointment.  We have contacted ********* and sent them an email to ****************** with a copy of the receipt and gift cards requesting they reimburse the customer with the 4 $10 each ********* cards.  We encourage the customer to send an email as well to this same address of ******************.

  As a courtesy for the frustration caused we have sent the customer $40 ****** Cash coupon via email today.

   

  Thank you,    

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time MVC customer of ********************************************************************. I have frequently spent money to earn Kohls cash and not been able to use it due to restrictive constraints around time periods for eligibility. I have forfeited about $100 worth this year. On 1/1/25, I received an email reminding me to use the $10 bonus Kohls cash I received as a birthday promotion for the month of December. When I tried to add it to the app, it showed expired 12/31/24, but the coupon says 12/31/24. Spoke with CS over chat and they stated I redeemed it, 12/1/25 yet the app says expired. I asked why I would receive an email on 1/1/25 for expired OR redeemed cash and after a lot of runaround she said it was an error. I asked to receive a $10 credit or reissue of Kohls cash and I was told no. I asked for the matter to be escalated and I was told there was no process for that.

  

  Business Response

  Date: 01/07/2025

  We apologize for our customer's disappointment.  The expiration date of 12/31/2025 is a mis print on the coupon.  We have emailed a new $10 ****** Cash coupon to the customer today.  This coupon is valid through 3/2/2025.

   

  Thank you,

  Customer Answer

  Date: 01/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:01/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of ***** ***** boots on September 20th of 2024. I had not worn them until the week of Christmas at which point the eyelets keep coming off and getting lost. This is after wearing them two times at the most and one popped off just from tying my shoe strings. I contacted ***** ***** on January 4th of this year to report the issue and they advised me that Kohls was selling the product as a licensed product. Therefore I needed to contact Kohls regarding the issue. I contacted Kohls **************** via chat and spoke with ****** *****. ****** appeared to be helpful at first for finding a resolution. However he then informed that since the order was outside of Kohls *********************************************************************** I was not asking to do either. I asked for Kohls to stand behind a subpar product they sold and send me another. ****** advised he would be frustrated as well but there is nothing they can do. All I am asking Kohls to do at the very least is send me another pair of boots. I would ultimately like a gift card in the amount of the item since there are many other reviews listed which express the same issue. My wife and I have spent a lot of money at Kohls, but that will change if something is not done. I understand this is outside of the return time period, but that is not what I am asking. I had not worn the boots because its 90 degrees in ******** in September so there was no need for me to. Please make this right.

  

  Business Response

  Date: 01/07/2025

  We apologize for our customer's disappointment.  The boots are currently out of stock online; therefore we have requested a refund back to the original form of tender on Order Number ending 0881. The refund will reflect on the customer's statement within the next few days.

  The $5 ****** Cash used and the $10 ****** Cash earned will be deducted from a return.  However since this is a defective issue, we have emailed a $15 ****** Cash coupon to the cusotmer today.

   

  Thank you,

  Customer Answer

  Date: 01/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ***
  

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls falsely advertised a product. Now I have to quickly find a replacement item for our bathroom remodel and spend extra time and gas money to return the incomplete item. I will also now lose Kohls cash. The vanity is advertised as including a sink. There was no sink in the box and nothing else from Kohls was delivered beyond the cabinet. I tried calling customer service who tried to tell me the other package with it was the sink. The other package was from ****** and not Kohls. I have photos of everything

  

  Business Response

  Date: 01/09/2025

  We apologize for our customer's disappointment.  We've initiated a refund for Order Number ending 3145 per the customer's request.  This will reflect on the customer's statment within the next few days.  Any ****** Cash coupons or Gift Cards used will also be sent back to the customer. 

  We have contacted the Manufacturer regarding this issue and appreciate the customer bringing this to our attention.

   

  Thank you,

  Customer Answer

  Date: 01/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********