Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kohl's Corporation has 529 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a fragrance kit with Sephora kohls. My son used the gift card to get his free fragrance. He ordered online for pickup in *************** store. The fragrance sold out and they didnt have in stock by time he picked up. The free fragrance coupon wont work now. No one will help us and Im furious. My son found the fragrance he wanted at another kohls buy the coupon wont work. I want help asap!!! We want the fragrance ****** most wanted 1.7 oz.

  

  Business Response

  Date: 01/09/2025

  We apologize for our customer's disappointment.  We encourage the customer to place an order for the 1.7 ounce fragrance and send in the order number or revisit the voicemail left by our **************** and give them the Order number.  Once we receive the order number we will accommodate/refund the $100 back to the original form of tender that is used.

   

  Thank you,

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order is cancelled ***********) and I was supposed to get ****** cash as part of the refund. However, I never received the ****** cash.

  

  Business Response

  Date: 01/07/2025

  We apologize for our customer's disappointment.  Our records indicate a courtesy $60 ****** Cash Coupon was emailed to the customer today for the $55.89 that wasn't sent previously.

   

  Thank you,

  Customer Answer

  Date: 01/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls promised me free shipping and said a refund was processed for an adjustment for free shipping that I paid for. I never received a refund a month later and it is unethical to mislead customers into thinking refunds are processed when they arent.

  

  Business Response

  Date: 01/07/2025

  We apologize for our customer's disappointment.  We've initiated a $8.95 refund to the original form of tender on Order Number ending 7038 for the shipping charge refund as promised. This can take up to 14 days to reflect on the customer's statement.

   

  Thank you,

  Customer Answer

  Date: 01/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ***
  

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** never sent my package 1ZY64Y070360248379 and won't cancel the order

  

  Business Response

  Date: 01/07/2025

  We apologize for our customer's disappointment.  Our records indicate that Tracking Number with *** was a misship for the Shark Vacuum.  A refund is being processed for Order Number ending 6617.  This will reflect on the customer's statement within the next few days.

   

  Thank you,

  Customer Answer

  Date: 01/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I am inquiring about order ********** and **********. I ordered a personal use breast pump and it arrived with the safety seal missing. I contacted Kohls and was told to dispose of it and theyd send me another one. The replacement they sent was also missing the safety seal. The safety seal is on top of the pump box and was put in place by the manufacturer. If clearly states DO NOT USE if opened/tampered. Considering the fact that these pumps are a personal hygiene item I did not want it in used or opened condition for sanitary reasons. The manufacturer also advises against their breast pumps being used if the seal is open. Bodily fluids come in contact with the pump and pump parts which is why they must be sealed and have their tamper evident sticker in tact. I returned BOTH pumps back to ****** with a shipping label ****** provided me. The return tracking number is: ***************** which shows the package was received at ****** on 8/9/24. It is now 12/31/2024 and my refund in the amount of $238.14 has still not been processed. I reached out more than eight times and was told "rest assured I put in the request" and "within 3 business days" but still no refund. I have since switched banks and no longer have the card ending in x5626, let alone access to that bank account. I have confirmed more than once with the bank, prior to closing the account, that the refund was not processed by Kohls. Kohls also stated the refund was not processed. A check or store credit would be sufficient as it is now over FOUR MONTHS LATER, I returned the order, and I spent hours trying to resolve this issue with their customer service. I was told a check was sent. I was told I would be refunded back in August. I was told a gift card is on its way. So much deceit and I truly dont know why its been nothing but that run around. Resolution: $238.14 refund check sent to my address OR $238.14 store credit/gift card to Kohls

  

  Business Response

  Date: 01/07/2025

  We apologize for our customer's disappointment and appreciate reaching out to let us know of this issue.  We have contacted the Manufacturer to review. 

  The refund has been issued to the original form of tender on Order number ending 7274 in the amount of $238.14.  Order Number ending 3599 had no charge.  The customer may dispose of the items.

   

  Thank you,

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I have returned both items already. As I mentioned, I do not have access to my original payment method as it has been months since I have even ordered from the merchant. I switched banks recently and tried to wait as long as possible to do so, as I have been awaiting this refund back to my debit card since August. I kindly asked the merchant to send either a check to my home address in the amount I paid or store credit/Kohls cash in the amount I paid. If they absolutely cannot do that for some reason I will gladly accept a NEW AND SEALED (not with a broken seal) breast pump like I ordered.
  
  I already confirmed with my previous bank more than once, any refunds issued to a debit card on a closed account will be returned to the sender. Once this refund Kohls issued to this closed account is returned I will be in the same situation Ive been in since August 2024. Ive been going in circles. Literally.

  Thank you for your time.

  Regards,
  
  ********* *********

  

  Business Response

  Date: 01/15/2025

  We regret the frustration caused.  The refund was completed on the first order whereas the customer will need to retrieve the funds from her banking institution even though the card was closed.  We are also requesting the Vendor send a "safety sealed" new item to the customer at no additional charge.

   

  Thank you,

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ********** which included ********** 3-Pack Everyday Max Dri-FIT Cushion Ankle Training Socks. Upon opening the package of socks nearly every one had or immediately developed a hole in the same spot due to the fabric being punctured to clip the socks together. I contacted Kohls support for a return label as this purchase was made online and their Return Policy states Only items purchased on ************************** can be returned via mail. Any items purchased from a Kohls store location can be returned to any store location. If there was an issue with your order, such as missing, damaged or wrong items received, you can use the chat feature at the bottom of this page or call Kohls ***************** Despite the purchase being made online per the return policy (and damaged due to no fault of my own) they refused to issue a return mailing label as the order was picked up in store, something covered nowhere in their publicly stated return policy.

  

  Business Response

  Date: 01/07/2025

  We apologize for our customer's disappointment.  Our records indicate the socks have been refunded on 1/2/2025 in the amount of $1.90.  This reflects the $15 ****** Cash Coupon earned on the order being deducted.  We have accommodated/refunded the $15 back to the original form of tender as well.  This amount will reflect on the customer's statement within the next few days. 

  The customer may dispose of the defective socks.

   

  Thank you,

• Initial Complaint

  Date:01/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 separate emails from Kohls regarding a Kohls Cash reward for my birthday that is in December. On the 3 emails dated 12/1/2024, 12/5,2024 and 1/1/2025 the emails states the birthday rewards expires on *****************. Since I had received this correspondence that my Kohls Cash was good until the end of 2025, I did not use it yet. I went to add the cash to the app and it says that it is expired. Since I had 3 emails noting the expiration date, I contacted Kohls via the customer service chat. Where ******* and his supervisor ****** were less than helpful in resolving the issue. Both employees stated that their system says the Kohls Cash is expired. I asked to send the screenshots of the emails to provide them what I received and they ignored my request and said the cash is expired. Neither employee could provide direction on how I could provide these emails to the company. Id like my issue to be escalated to whichever team designs the emails/sends them out as Im sure additional customers had this issue. Further, Id like my ********************** Cash to be honored until the expiration date indicated on the emails I received. Lastly, it would be helpful to be able to provide screenshots to customer service. Thank you for your assistance.

  

  Business Response

  Date: 01/03/2025

  We apologize for our customer's disappointment. All of the emails are the same Birthday Barcode Number *************** for $10; however the expiration date of December 2025 printed is incorrect.  We have emailed a new $10 ****** Cash coupon to the customer today as we send 1 birthday coupon to all customer's not 3.  We've made our Marketing Team aware of the expiration date misprint.

   

  Thank you,

  Customer Answer

  Date: 01/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******
  

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Garmin Forerunner 165 music smart watch as a part of the ****** Black Friday sale. I purchased it on Sunday, November 24, 2024. I received it about a week later. I wrapped it and put it away as a present to my husband for Christmas. The day after Christmas, we tried to get the music capability set up, only to find that ****** had sent the wrong item. I went online to read that many others were experiencing the same thing. ****** will not replace the item. They only offer to return, and if the ****** cash ($60) has been spent, you lose that money as well. I am really disappointed in ****** ability to handle this mishap.

  

  Business Response

  Date: 01/06/2025

  We apologize for our customer's disappointment.  We are working with the Vendor to have the correct item shipped to our customer. Once our ************************** have a tracking number, they will update the customer directly.  

   

  Thank you,

  Customer Answer

  Date: 01/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******
  

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/2024 I bought a pair of sneakers from Kohls. The box came destroyed (which you can see in the attached picture) and the sneakers looked used. I contacted **** by phone but I couldnt get through. So I started a chat with customer service. The conversation took over 45 minutes because the ***resentative would take sometimes 10 minutes to respond to me as you can see in the attached transcript. The *** told me they would mail me a new pair and then later said they cant. I asked for a size 11.5 instead of a size 12 and they said they couldnt send me an 11.5 even though they are available on the website. They also said that it would take over 2 weeks to get to me. I needed these sneakers for medical reasons and 2 weeks is a long time. Kohls states on their website that they have one of the best return policies in the industry. They take over 2 weeks to ***lace an item even if they sent me used sneakers with a destroyed box and will not ***lace with another size. This is not even close to one of the industry best return policies. I have spent so far over an hour trying to work this out on my New Years Eve. This is not fair. If I take them to the store, I will not be able to ***lace at the same price because they are no longer on sale.

  

  Business Response

  Date: 01/06/2025

  We apologize for our customer's disappointment.  Our records indicate a refund is processing for Order Number ending 0412 in the amount of $48.75 as well as the $8.95 shipping charge.  This will reflect on the customer's statement in the next few days if it hasn't already.  

  Our Executive Team has reached out to the customer with contact information should our customer choose to replace the order for a different size, they will accommodate/refund the pricing difference to the tender used.

   

  Thank you,

  Customer Answer

  Date: 01/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been fighting this return since *****th I was promised a return and nothing still. Now they say refund will be 1-17 at latest. This is not acceptable. Please help me get my refund.

  

  Business Response

  Date: 01/03/2025

  We apologize for our customer's disappointment.  Our records indicate the refund was completed on 12/18 for one of the items and the second of same item 12/26 on Order Number ending .  We regret the delay.

   

  Thank you,

  
  

  Customer Answer

  Date: 01/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***** ********