Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Store

  1067 W Baltimore Pike Media, PA 19063-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********** placed on 11/28/24 was shipped in multiple orders. One order, with the tracking 1ZY6818XYW40282300 through *** was never shipped. It was expected to arrive by 12/9 the latest. On 12/12, I was able to reach out via chat as it was now 2 business days beyond the last day of the expected window. I was lied to by this associate and told that they could see more tracking info than I could and that it had indeed moved and it would be there by the end of the day on the 13th. I said that didn't make sense, but was assured it would DEFINITELY be there by the end of the day Friday. Well, it wasn't, so I reached out again Friday night and was told I needed to wait until 10pm until they could do anything. That was absolutely absurd. I wasted several hours, finally got a supervisor on the phone, and was told that only 2 items could be re-sent to me as the other 5 were now out of stock. Refund (supposedly) processed and 2 available items sent. Now it's 12/30 and the refund is still not showing on my transactions on my card. I reached out AGAIN ( we are now about 4 hours of my own time wasted fixing something that wasn't my mistake with maybe 1 apology from one person along the way and nothing additional offered to maybe make it right). I get told it was refunded on 12/13 and to check my statement (no statement available yet) and had to ask 3-4 times to even be told the amount that was refunded. This amount was incorrect ... one item was supposedly never refunded and then "oh wait, it was." I'm so tired of the back and forth and people claiming falsehoods. I literally spend thousands a year at ****** and this customer service was abysmal.

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment.  Our records indicate *** Tracking Number ending 2300 was mis-shiped on Order Number ending 5313.  7 sku numbers have been refunded and will reflect on the customer's statement within the next few days.  SKU ******** and ******** were requested today for a refund.  sku ******** 67740734  ******** 61150967  ******** were requested on 12/13/2024.

   

  Thank you,

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Koh's Store in ********* 12-23-24 to purchase a Versa 4 Fitbit. I used my **** Gift Cards from Vanilla and the store clerk did not give me the cards back. Unfortunately, I had to return the item on 12-26-24 because it would not sync with my ******* Android phone, and I return two items I purchased for my granddaughter that didn't fit. I asked the Cashier about my Gift Cards, and she said that they would put all of it back on my charge card and I found that strange. When I returned the item to the store, the clerk told me that I would receive my ****** in Gift Cards and ****** that I charged to my Credit Card. On 12-29-24, I received my credit for the ****** but not the credit for my ****** Gift Cards. When speaking to the Lead person on Sunday, she said that the Cashier should have given me back my **** ***** Cards so she told me that I would need to speak with ***** the Store Manager. I went to the store and ***** told me she needed to investigate the situation. I want my money refunded to a **** Debit Card, not a Koh/'s Card because ****** does not sell the item I want.

  

  Business Response

  Date: 01/07/2025

  We apologize for our customer's disappointment.  ****************************** have left voicemail message for the customer to contact to discuss a resolution.

   

  Thank you,

  Customer Answer

  Date: 01/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******-****
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Kohls Customer Service,I am contacting you about a Simply **** comforter I purchased from your store on July 4, 2024 (Order #**********). After only a few months of use, the comforter has become excessively pilled and has numerous pulled threads. It has not been washed or subjected to any unusual wear, making this level of deterioration unacceptable, especially given the price of the item.Since Simply **** is an exclusive Kohls brand, I trust Kohls will stand by the quality of its products. I initially contacted your team and was advised to reach out to the manufacturer, but all attempts to contact them, including through their website, were unsuccessful as the email addresses provided are invalid.Given these circumstances, I respectfully request a refund for the defective item. I would appreciate your prompt resolution of this matter.Thank you for your attention to this issue.Sincerely,****** *******

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappintment.  The feedback is appreciated so we are able to review this with the Manufacturer.  The refund has been requested for the Comforter on Order Number ending 0773.  The full refund will reflect on the customer's statement within the next 10 business days.

   

  Thank you,

  Customer Answer

  Date: 12/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate Kohls rectifying the situation
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for husband's christmas items. 3 of the tops were one size too large. I messaged in the kohls app asking how I could go about exchanging the items since they were online only and not sold in stores. The person i talked to told me to go return the items in store and place a new order and I would be refunded the difference. Basically it would act as an exchange. I did as told and then the store only refunded me $***** when my total was originally ****** pre tax. They said it was due to kohls cash i had accumulated. Which made sense to me because in the store it was like a return. However when I placed my order online my total was significantly higher. The online associate would only adjust it to the ****** because you can't get your kohls cash back. This is completely unacceptable considering it was NOT a true return! It was an exchange. I immediately bought the items back one size smaller. So I had over ************************** I was told I would pay the same for my new exchanged items. That my new replacement order would be adjusted to act as an exchange and now they won't follow through with it. I just want my ***** difference back so that it is an even exchange. My replacement order is ****** and the refund they gave me in store for the original items being returned is *****. I just want the difference back. Even just credited on my kohls card.

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment.  We have initiated a $76.83 refund to the original form of tender on Order Number ending 6586 for the pricing difference on the reorder.  This will reflect on the customer's statement within the next 10 business days.

   

  Thank you,

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  14 December 2024 I bought a ****** gift card in amount of $100 at the store indicated. On 29 December, the person to whom i gifted the card, attempted to use it - it indicated NO BALANCE.ATTEMPTS to Remedy :( 1. Called number on back of card ************ - call center - staff barely understood English and refused to help. 2. Went to KOHLs store where purchased - Store Manager, *****, gave us another number to call ( more automated responses) ************ Manager indicated that other people had also complained about KOHLS cards, he said the corporate office was looking into it - advised us to keep calling the number ( which we did - no human responses - No options to report the fraud or get compensation) . IN limbo!

  

  Business Response

  Date: 01/03/2025

  We apologize for our customer's disppointment.  Our records indicate that our Executive Team has been in contact with the Customer and has re-issued the $100 to the Gift Card.

   

  Thank you,

• Initial Complaint

  Date:12/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twelve days after receiving an email saying my order has shipped, and not receiving it, I used the tracking number on the order to discover that it has not been sent to *** for delivery.Upon contacting them via their chat option on their web page, I was told initially that the product was no longer in stock, despite it being in stock when ordered, and that I was able to have the purchase price refunded. Of course, ****** idea of refunding the purchase price is to disregard payments made using their ****** cash, effectively robbing customers of the value of the coupon they used during the ****** cash validity.I have had my case escalated to a manager, and after 45 minutes the manager has not provided any response beyond the initial posting of, "Hi, my name is *****. One moment while I review your question. We have a short survey after we disconnect the chat. Please consider completing it as your feedback is very important to us."

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment.  We are unable to find an order associated with the name, email and phone number provided in this Complaint.  We will be happy to further review if customer chooses to send us the order number in question.

   

  Thank you,

• Initial Complaint

  Date:12/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction happened on November 29, 2024. The total order was ****** of which 3 items in the order were not received. per a chat with representative on 12/16/24, I should have received a refund for ******, however i did not receive that amount. I am short *****. Kohls owes me *****. I chatted with them again today, they said it was a mistake by our previous agent and there was nothing they could do about it. Kohls should not do this to its customers. They owe me *****

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment.  The $28.14 has been accommodated/refunded back to the original form of tender on Order number ending 6586 per the customer's request.  This will reflect on the customer's statement within the next 10 business days.  

   

  Thank you,

  Customer Answer

  Date: 12/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago, I sent an email concerning how I was treated by customer service at ********************************************* #***, and, as of now, I have not received a response. Here are the details below:I apparently won a Dreams Your Cart prize, meaning my entire cart was supposed to be free. The cashier was really nice and congratulated me. However, after waiting almost an hour, the manager stated there was a glitch in the system, and she couldnt understand why it wouldnt go through. She kept trying to get me to come back even though the rules say you cannot leave the store. Then she asked me to pay for the items with a discount of 40% if I could not wait or come back, but I only got 10% in the end because the items were already marked down. This is really horrible to do to a customer who is Christmas shopping. I feel the manager should have honored the winning regardless of some glitch in their system. The manager wouldnt give me the paper I filled out to claim the winning or anything. I decided to pay and then refunded because of these circumstances. The entire incident sounds shady. I have attached a copy of my refunded receipt and the front page of the paperwork I had to fill out. I also called the toll number to speak to a representative or manager and was told someone would call me back shortly, which hasn't happened yet. I am considering closing my ****** card for this incident if it cannot be rectified. This is not how customers should be treated. I would like to receive the original amount I "won" displayed on the paper in credit.

  

  Business Response

  Date: 01/06/2025

  We apologize for our customer's disappointment.  A $400 ****** Cash Coupon has been emailed to the customer in lieu of the $393 Sweepstakes winning for resolution.

   

  Thank you,

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/24, I placed order **********, which included 4 items using primarily earned ****** Cash from a Black Friday promo (I paid $90 ****** Cash + $20.85 on my credit card). Note these items had substantial holiday discounts at the time of purchase. Three of the four items never arrived (SKU ********, ********, & ********). The shipping ultimately showed they were being returned to the sender. On 12/17/24, I reached out to customer service via chat and spoke with *******. He said they would not be able to issue a refund on those items until they were processed at the warehouse. I asked if there was anyway to have the items reshipped so they could arrive by Christmas. After much back and forth the solution he provided was for me to place a new order for the items (which were more expensive now) and pay with my credit card. He assured me that once the original order was refunded I could reach out and provide Reference ID *************, and they could price match the new order with the old one and apply the refunded ****** Cash, and then refund the difference to my credit card so I wouldn't be out the money for having to place the second order. This solution was acceptable to me, so I placed the replacement order ********** on 12/17/24, charging $75.23 to my credit card for the three items I didn't receive for the first order. On 12/24/24, In received a refund of $53.13 ****** Cash for the 3 missing items from the original order. I reached out via chat on 12/26/24 to request they price match the new order and apply this ****** Cash so the amount charged to my credit card could be refunded. The agent and supervisor told me the original chat agent (*******) was misinformed and they were not able to apply the ****** Cash to my order since it was placed before the cash was received even though I did exactly as instructed. I am asking for a full refund of my order ********** to my card since I did exactly as instructed by the ****** agent. Chats are attached.

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 3313 has been initated for a complete refund for 4 sku numbers, one sku which has just been requested.  Order number ending 0538 shows a price of $55 versus $41.25 on the original order ending 3313; $13.75 has been refunded back to the original form of tender for the price difference.  Order Number ending 5414 has been refund $11.50 for the price difference of 3 items; sku ending 59 was $20.99 and is $20.99; sku ending 44 was $15.99 versus $19.99 (+$4) and sku ending 38 was $29.99 versus $22.49 (+$7.50).

  Please allow up to 10 business days for all of the refunds/credits to reflect on the Customer's statement.

   

  Thank you,

   

  Customer Answer

  Date: 12/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29th, I placed order #**********, which included a promotion of 15% off and $30 ****** Cash for orders over $100. All items were expected to be delivered by December 10th. However, two days before Christmas, I discovered that one item from the order had not even been shipped. I contacted customer service, who informed me that I would receive a full refund for the undelivered item, which cost $28.64 ($31.49 before the discount).To my surprise, I only received a refund of $12.59. Upon reaching out again, customer service explained that $15.00 was deducted from the refund because I had used the ****** Cash earned from the order. This amount represents half of the $30 ****** Cash I received. Despite my concerns, they refused to correct this ************** a consumer, I find it unacceptable that I am penalized for an issue caused by ****** failure to fulfill the order. The undelivered item accounted for approximately one-third of the total order value but was charged half of the ****** Cash earned. If I had known the item was unavailable and that I would not earn the $30 ****** Cash, I would not have placed the order. This situation feels like false advertising and appears to set consumers up for financial loss.Furthermore, due to ****** breach of contract and inability to fulfill the order, the effective cost of the remaining items in my order increased significantly. In addition, I had to incur the inconvenience and expense of purchasing a replacement Christmas gift at the last minute and spent considerable time resolving this issue. How many other consumers have faced similar unfair treatment from ******?

  

  Business Response

  Date: 12/31/2024

  We apologize for our customer's disappointment with not receiving one item in the order.  Sku number 76093270 has been refunded the $12.59; this does reflect the deduction of the $15 ****** Cash earned as it would on a regular return.  However; due to the item being missing we have accommodated/ credited/ refunded the original form of tender on Order Number ending 2916 the $15.00 difference.  This will reflect on the cusotomer's statement within 10 business days.

   

  Thank you,

  Customer Answer

  Date: 12/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ***