Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohl's Department Store Inc.

  2350 Central Park Ave Yonkers, NY 10710-1250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online for a Christmas tree. I went into the store to learn that Im expected to stand in a line of ***** people who are waiting to make their purchase. One of the added benefits of doing a BOPUS is not having to wait in excessively long lines. When I made my complaint in store, the manager wanted to blurt out policies rather than resolve the situation. She may not be able to control policies but she can control her tone. Take an elementary ****** in ***************** For any ********************** to expect you to wait in the same line as people who havent purchased yet is completely insane. I will not pick this order up and I PROMISE I will not step foot or place an order at another Kohls due to this ridiculous policy. You arent saving people any time.

  

  Business Response

  Date: 12/03/2024

  We apologize for our customer's disappointment.  We appreciate the feedback and have followed up with the Store with Coaching Opportunities.  As a courtesy for the frustration we have emailed a $20 ****** Cash coupon inviting the customer to shop with us again.

   

  Thank you,

• Initial Complaint

  Date:11/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/2024 at 4:15 PM PST I was at the ****** location at *********************************************************** and was accused of stealing when I was picking up my Wifes online order. My wife had a pickup order and sent me the email with the order number ***********) and instructions. According to the email, her order was in box 22 and 95 so I went to the pickup area and picked up the items in those boxes. Mind you, I passed multiple sales associates on the way to the pickup area and on the way out of the store. Not once did a single employee ask me for proof of purchase or question my motives. I grabbed my items and walked back to my car where things took a turn for the worst.While we were checking our order and making sure our daughters shoes fit, a random stranger came up to our car accusing us of taking his items. Not only did we have no idea what he was talking about, we had no idea he was a Kohls employee. For a moment, we thought we were being robbed by a stranger and my 3 kids and wife were scared that we were in danger. The employee then accused me of stealing items. I simply responded with What items? I picked up my online order from the boxes that were in the email. He then stated that it was reported that employees saw me taking items from the pickup boxes. I asked What is the correct way to pickup items from an online order so Im not accused of stealing in the future and he responded by saying I dont know I was just told you were taking items.Not only is this grossly inappropriate and unprofessional behavior, my wife and kids are traumatized and scared. A complete stranger came up to my wifes window and we had no idea why. Personally, I feel like this could have been racially motivated as I am of Mexican heritage. Why else would I be accused of stealing for simply following the instructions provided to pickup an online order? This type of behavior is gross and Kohls needs to do better.

  

  Business Response

  Date: 12/04/2024

  We apologize for our customer's disappointment.  Our records indicate our Executive Team has spoken with the customer and reviewed the incident.  He has been assured the Store Management Team has been notified with Coaching Opportunities.  A courtesy ****** Cash Coupon has been emailed to the customer.

   

  Thank you,

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items on 11/29. On 11/30, the items were cheaper by approximately $30. While $30 isn't much to get upset over, the principle of this situation is appalling. I opened a chat to see what we could do about this. As someone who shops at Kohls's without issue on a weekly basis, I figured this wouldn't be an issue, but I was met with nonstop resistance. The first issue is putting policy in place, offering a product at one price, no honoring the price, then lowering the price the following day and telling your customer the company won't do anything and just buy another item and return the other.This, at its core, is poor policy, predatory to customers, and outright disgusting treatment of customers. When I opened up chat, I was met with someone who spoke broken English, and had poor grammar, then the supervisor made mistakes and left blatant copy-paste responses.****** is outright predatory when it comes to its sales practices and is dishonest with consumers. Added support chat for rejection "reason"

  

  Business Response

  Date: 12/02/2024

  We apologize for our customer's disappointment.  Our records indicate that Order number ending 3282 submitted on 11/29 earned a $60 ****** Cash Coupon and had a 15% discount.  These perks and discounts weren't available on 11/30.  

  Previous purchases, purchases made during Thanksgiving week, purchases made during the week of Cyber Monday will not be adjusted during Thanksgiving week and during the week of Cyber Monday.

  Please see more information on Price Adjustments at   *****************************************************

   

  Thank you,

   

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Black Friday, it was 15% and the order providede $60 Kohls cash, the day after most items were an additonal 5% off.  In my cart my kohls cash would have been the same. That point is 100% irrelevant. I would have gotten the same exact Kohls cash, the response is tone deaf and does not address the original complaint. 
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:11/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an on line order for three items at a certain price and once I placed the order the company raised the price and charged me a higher price. the order was placed just before midnight and the company took a few minutes to process the order - I even went into my account and email looking for my confirmation and was unable to find it right away. When i checked the next morning I saw it was at the higher prices. The company claimed that the sale price (which was 30% off) expired by the time the order was processed and they refuse to honor the price at which i agreed to the sale. This seems fraudulent to me and thus I am reporting it. I understand it was "close" in timing, but I agreed to purchase something at a certain cost and they charged me more and that should not be ok, or even legal, to do. I have spent two hours with them on customer service, getting disconnected twice as part of it, and they refuse to adjust the pricing. I have done with I can do.

  

  Business Response

  Date: 12/02/2024

  We apologize for our customer's disappointment.  Our records indicate that Order Number ending 0272 placed only 2 minutes after deadline for sale pricing was $45 more.  We have requested a credit back to the original form of tender on the order in the amount of $45 that will reflect on the customer's statement within the next 7 days.

   

  Thank you,

• Initial Complaint

  Date:11/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 9pm, I attempted obtain access to Internet; domestc abuse as ********* 10:30pm, I successfully obtained access to Internet, specifically to order rebate items from Kohls. I immediatly download PDF via search engine, since Kohls has history of maliciously removingPDF the moment time toBUY item is passd, preventng payment. I did so&decided which items to buy,within less then 15min, since I could do it w/o loading **************************. I then attempted login, but Kohls had disabled password for no reason,didnt bother to tell me, so there is 20 minutes of attempt when I should have been immediately emailed a reset. Kohls then decides require me wait 30+ mins for app to download instead,refusing to reset password via browser,but without saying that app is required.Again maliciously spending time. I am then required to manually click multiple subcategories,then attempt to apply filter, which does nothing until 15th attempt.Each&evry click also taking one min or more to progress. Additinal glitches&problms in checkout area. I somehw manage to fully complete checkout, submitting the final button at 11:59, 90 minutes after beginning the 15-minute process of buying ********************* Suddenly, I discovr that Kohls has included a non-Toastmaster item under "Toastmaster" filter, &has changed wrong credit card. Kohls now requires me to re-submit, because they somehow have no "edit order"button like evry othr business. Kohls then chnges items to "pickup" at random stores,so customr is required to repeatdly try to fix glitch, bcuz Kohls doesnt bother to pop up note saying "out of stock at Location".Thus forcing an additional hour to complte a 15-minute process that began at 10:30.Failure to send complete and total rebate of $60 USD on plastic **** as you advertised will result in report to ***, and to additional lawyers/congressmen if necessary, since every aspect is clearly an attempt to avoid actually sending rebates, including your paper-only "receipts" that are designed to fade.

  

  Business Response

  Date: 12/02/2024

  We apologize for our customer's disappointment.  We recommend that Customer dispute any unwanted charges with their bank. 

  As for the Rebate, please Fill out the Rebate Form and send in to the Rebate Vendor at which time you will receive a Rebate Tracking Number.  If the request is denied due to the date being one day off, contact our **************** Team who will be able to review and resolve the denial.  We first need the Rebate Tracking Number.

   

  Thank you,

  Customer Answer

  Date: 12/02/2024

  You must GUARANTEE that a **** GIFT CARD will be sent to me after I do this.   Learn to read!  After you READ the problem, RESPOND to the problem instead of sending a vague and nebulous paragraph that uses weasel-words like "resolve" instead of a simple guarantee that the the **** CARD will be sent to me after I fill the form!

  

  Business Response

  Date: 12/04/2024

  Our customer now has verification from our Executive Team that she will receive the $60 **** Prepaid Rebate Card once the customer contacts them with the Rebate Tracking Number.

   

  Thank you,

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Cuisinart Chef's Classic 1.5-qt. Stainless Steel Saucepan via ORDER #********** on November 17, 2024. In this order I had used $5 ****** cash, $10 coupon and $10.50 MERCHANDISE CREDIT. Today - Nov 29, 2024, I went to return the merchandize in BRAND NEW UNUSED condition to ****** store at ********************************************* and I did not receive refund for the Merchandise Credit portion of payment I made. The cashier on duty was EXTREMELY DISRESPECTFUL and INCOMPETENT. She did not complete the full refund. The credit card amount and the ****** Cash were returned as expected - However, the $10.50 MERCHANDISE CREDIT was NOT refunded. ****** owes that amount to me. Additionally, the front desk supervisor - an African American woman, did not even bother to hear out the issue and instead accused me of not understanding this simple math. She sneered as I was leaving the store mocking along with the other employees that had gathered around this situation as apparently this was an amusing spectacle. The front desk supervisor said there is nothing else that can be done. This is bullying at its best for a genuinely unsuspecting customer that is being taken advantage of by ****** in this case and not honoring their advertised return policy.I'm requesting the ****** HQ to make this right and give me the $10.50 that is owed. I would also like to be compensated for the undue stress and harrasment at the hands of the front desk african american supervisor who took it upon themselves to be a bully and rude to say the least. Disciplinary action should be taken against such employees.

  

  Business Response

  Date: 12/02/2024

  We apologize for our customer's disappointment.  Our records indicate that Order Number ending 4747 had a subtotal of $49.98 less $5 ****** Cash Coupon, less a $10 discount, less a $10.50 percentage off coupon, tax $1.47 leaving $25.95.  There was no KMRC or Gift Card used on this order.  The return refund is showing $25.95 in Store #***.  We will follow up with the Store for review and Coaching Opportunities.  

   

  Thank you,

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  $10.5 was not a %age off coupon - instead it was merchandize credit and hence cannot expire. 
  
  Regards,
  
  ******** ********

  

  Business Response

  Date: 12/03/2024

  We apologize but our records show the $10.50 discount was a percentage off, if it was a KMRC that would have been handed back to the customer in the ********************** at the time of the return.  For the frustration caused we are able to send a Courtesy $15 ****** Cash coupon to the customer's email today or mail a $10.50 Gift Card which would be received within 30 days.  Please have the customer respond and let us know the decision for resolution.

   

  Thank you,

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [thank you for addressing the issue. We accept the $15 Kohls cash - assuming it doesnt have any stipulation on minimum purchase value and expiration date.]
  
  Regards,
  
  ******** ********

  

  Business Response

  Date: 12/04/2024

  ****** Cash Coupons always have expiration dates.  This one would expire at the end of January 2025.

   

  Thank you,

  Customer Answer

  Date: 12/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the Kohls cash promised is delivered to me.  
  
  Regards,
  
  ******** ********
  

• Initial Complaint

  Date:11/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 2 days ago and unfortunately one of the items I cannot use and when I called to cancel the item I was told orders after placed had to be canceled within 30 minutes or the item will be billed and shipped! Now I checked the tracking status of the item and there is no record found or that the item was packaged or shipped! I tried to resolve this issue by speaking to Customer Representative, a Supervisor, Manager and Senior Manager who all reported that if I cannot cancel the order they cannot either!

  

  Business Response

  Date: 12/03/2024

  We apologize for our customer's disappointment.  Our records indicate Tracking for Order number ending 8177 shows delivered.  Customer may return items to the ********************** with the packing slip or send the items back to our Returns Center.

   

  Thank you,

  Customer Answer

  Date: 12/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****-*****
  

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for ****** in mid-October for a woman's bathrobe ($41.49 plus 8.74% tax). I received a sweatshirt instead, but it was recorded as the robe. On October 19, I contacted **************** online and was told I'd receive a refund in 7 days. That never happened, so I called **************** and was told I'd receive the refund in 7 days. Again, no refund. I took the problem to the store but they could not help me, so I called a third time. Same story. No refund. On November 12, I wrote to the **************** Manager at ****** *************** headquarters, and I have never heard from him.

  

  Business Response

  Date: 11/29/2024

  We apologize for our Customer's disappointment.  Our records indicate the refund for the robe was completed on 11/22/2024 in the amount of $43.97 to the original form of tender which was a ****** Card.

   

  Thank you,

  Customer Answer

  Date: 11/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There is no record on my Kohls account of a deposit in this amount
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 12/02/2024

  Our ***************** have again verified the refund for the robe was completed and posted on 11/22/2024 in the amount of $43.97 to the original form of tender on Order Number 6590459800.

   

  Thank you,

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  As you can see from the attached screen shots of my Kohls account, there has been no $43.97 deposit from them.  This is getting extremely annoying!
  Regards,
  
  ******* *******

  

  Business Response

  Date: 12/03/2024

  We're including a snap shot of the return credit that has been completed for the robe. We recommend that the customer double check the statement for the 11/22/2024 refund for the amount of $43.97.

   

  Thank you,

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed

  their alleged payment on 11/22 for $43.97 does not appear on my statement. Account # ***************
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My balance on two merchandise credits have vanished and ****** is not doing anything to refund me the amounts. I returned merchandise at the store and received merchandise credits that I loaded into my ************************** account. When I went to use them, they both say $0. I never used them. Either ****** wiped the amounts or there is a glitch in their system that wiped the amounts. I have called numerous times over the past 4 months. Each time they tell me something different and they have told me the cards would be mailed out or have been mailed out, but I never received anything, and today they told me that actually nothing was mailed out. This is a complete waste of my time and I am being scammed by ****** who refuses to return my money. If I knew they wouldn't give me my money back I would have never returned the items that I purchased. The money disappearing in my merchandise credits is a scam and they keep telling me different things to ignore / divert the problem and not return my money. I feel like I've been robbed, and on top of that they keep robbing me of my time by making me call so many different times only to get different answers and more confusion and frustration. No one of their customer service **** has recognized this grave inconvenience and disservice to me as a loyal customer of 15+ years. I have spent so much money at ****** and this is the least they can do to value me as a customer having spent thousands upon thousands of dollars with them over the years. I am losing all my trust in ******. If this won't be resolved I am telling all of my friends and family how much ****** has robbed me this year from this situation and they will vow to not shop there anymore either because of how they've wronged me. Attached are all the records of all the information and the amount needing to be refunded.

  

  Business Response

  Date: 12/04/2024

  We apologize for our customer's disappointment.  Our records indicate that the $55.38 Gift Card Number ending 7006 was used in 2023 in the amount of $10.85.  ****************************** are still reviewing the remaining balance of $44.53 being used in 2024.  

  The Gift Card ending 0222 was used in 2022 in the amount of $52.17.  They are also reviewing the remaining balance being used in 2024.

  Our Team will contact the Customer directly within the next couple of days with a resolution.

   

  Thank you,

   

   

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order # ********** yesterday 11/26. I purchased a Ninja Slushie for a total of ******. Today I could have gotten 10 percent off my order using code YOUR10. I placed another order, **********, that went thorough. The total of that order was $284.84. After the order was placed, I received a cancelation email. I called customer service. the agent was very hard to understand but from what I gather there was a 1 per person limit on the product. I was going to return my first purchase. A $30 plus tax savings would be nice this time of year. I asked the agent on the phone for a $30 refund on my order purchased the day before. He said he could not do that. I was basically out of luck. All I am asking for is the 10% promo code to be honored since I tried to order another one. Why did that order even go through?? Please refund me $30 plus tax.

  

  Business Response

  Date: 12/02/2024

  We apologize for our customer's disappointment.  Our records indicate the Ninja Slushi was $299.99 on 11/26 and 11/27.  The Promo Code "Your10" was not available to use on 11/26; however the Order did earn a $90 ****** Cash Coupon. The item is currently out of stock.

   

  Thank you,

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Well I was able to purchase another Ninja on 11/27 using the Code Your10.  Order #**********.  After my purchase was made, and the funds were captured on my Kohls charge, the order was canceled stating there was a limit of 1 per customer.  Why was that not made clear on the website and why was my purchase allowed then at that time?  Again, I am asking for a $30 refund or I will just return the Ninja along with the other purchase I made through your website.  I can shop somewhere else.  Other places carry the Ninja, not just Kohls. 
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 12/03/2024

  For the frustrations caused, we've accommodated a courtesy refund in the amount of $32 to the original form of tender on Order Number ending 0014.  This will reflect on the Customer's statement within the next 7 days.

   

  Thank you,

  Customer Answer

  Date: 12/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******