Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services, Inc.

  290 B St Santa Rosa, CA 95401-6307

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  non authorization of charges and misrepresentation of who they were and falsifying information to get me to change processing companies.

  Business Response

  Date: 10/17/2024

  Ms. *****,

  Thank you for reaching out with the stated concerns.

  We apologize for any frustration this situation caused you and for anything that was not clear when the account was set up. We are in the process of closing your merchant account and the lease. Any fees billed or payments made on the equipment will be refunded back to you. 

  If you have any questions please do not hesitate to contact us. 

  Thank You, Fiserv

• Initial Complaint

  Date:09/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a dispute and an appeal for my unemployment benefits that were not transferred to my bank account, in the amount of $2430.00. The dates disputed are 3/8/2024, 3/27/2024, 4/5/2024 each in the amount of $810.00. I was to be contacted with an update on my appeal 7/28/2024 but that did not happen. I have not been able to get in touch with the company nor has my issue been resolved or monies been funded to me. I have called hundreds of times, emailed and I have also tried contacting EDD and they keep referring me to Money Network. Since I cannot successfully reach anyone nor get a resolution, I am in need of assistance.

  Business Response

  Date: 10/08/2024

  Thank you for bringing your concerns involving your Money Network card
  to our attention. Our records indicate the funds you were attempting to transfer to your personal bank account was successfully transfer to the piggy bank account associated with the Money Network card. Additionally, our records indicate you spoke with a representative on September 26, 2024, who was able to guide you through the process to transfer funds out of the piggy bank to the main account and then to your external personal bank account. Our records indicate you successfully transferred $2,431.00 to your external bank account on September 26, 2024. 

  While we
  believe this resolves your concerns, however, If you have any additional
  questions or concerns for Money Network, please contact Customer Service at 1-800-684-7051.

  Thank you,

  Fiserv

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed money was being withdrawn from my business acct and couldn't figure out why. I tracked down who it was and contacted them to find out what was going on. They said it was for a clover POS system that I signed up for....I never signed up for it, I already have a Clover POS system from a different merchant that I have used for 2 years. I explained that I had no system from them, no equipment, no idea who they were or why they were charging me for anything that I did not sign up for, did not authorize, do not need and never received nor possessed said equipment.They continued to steal money from my acct and recent started harassing me with phone calls, text messages, emails and letters, ALL of which i answered with this is fraud, this is not me, i did not want or authorize this please stop. They would call me and if it wasn't a dead line that disconnected automatically and I actually got a human I would go through the same conversation. They would insist on me paying a debt I have nothing to do with and antagonize me until i said a 'Bad Word' to which they would then hang up on me. A few mins later I would get a text or email saying I still haven't answered them and they need payment. This has been going on for a month. I repeatedly return their 'collections notice' with a letter stating this is not me, this is fraud please stop stealing from me....yet they continue. I'm sick and tired of this and do not appreciate the theft of my money nor the collections notices and harassing repeated contact.

  Business Response

  Date: 10/02/2024

  Mr. *****,

  Thank you for reaching out with the stated concerns. 

  Unfortunately, we are unable to locate an account for you with the information provided. We would need more information. If you can provide a bank statement showing the withdrawal of funds from your account and a copy of the email, text and collection letters you have received, it would be appreciated. The documentation would provide additional information for confirm the debit is from our company and help locate a lease for you. 

  Thank You, Fiserv

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I've been instructed to file a report with the authorities and will gather all information to add to said report. You can search my acct by my business information and i'm sure you'll see the long list of harassing contact and unauthorized bank withdrawals you've made against my business. Blacksheep Customs in *****, *** 
  
  Regards,
  
  ***** *****

  Business Response

  Date: 10/16/2024

  Mr. *****, 

  We understand. Please provide a copy of the report when filed so we may review the documents in order to assist us with locating an account to research the claims and assist you. 

  You may respond and attach to the BBB or email to ********************* and reference case number 13444212.

  Thank You, Fiserv

   

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small medical spa, I opened a clover account recently for processing as I have been using Square. I had run some smaller transactions through Clover with no problems. My memberships processed August 30, September 1st and 2nd for a total of *******. I didnt receive my deposit as normal so I called customer service. I was told I was flagged by security and my money would be held until they released it. I received an email from Clover asking for a list of 15 different thins including my last 3 months of bank statements. I sent over the information 4 times. After 2 weeks and a scheduled phone call to security they said my funds would be released within 3 business days. They deposited *******. So I called again this time customer service said I would have to request the remaining ******* to be released. So we made that ticket. They said it would be deposited with 3 business days. Didnt happen. So I called again. This time they said I would need to speak with security again. They scheduled the call for 3 days later at 1 pm. Never received the call. Blocked my pt schedule for this as well. Called back to customer service to be told the had closed the case and my account and thats why they didnt call. I asked well what about the remaining ******* that is owed to me? She said she has no time frame to give me and I would receive a call when they decide to release the funds. None of these charges were disputed by the customers!!! They still owe me $******* and I am supposed to wait for an unknown amount of time to get it!!! Months, years, ever???? No answers to anything! I am a small business and depend on my transactions to keep my doors open. Clover has been the worst mistake I have ever made!! Do I hire a lawyer? Local news? Im at a loss with with this awful company.

  Business Response

  Date: 10/02/2024

  Ms. Atherton,

  Thank you for bringing the stated concerns to our attention. We apologize for any frustration caused. 

  Your merchant account was approved for majority of chipped sales however processing was 100% keyed causing the account to go into Security review. We understand you state that the requested information was supplied however we did not received the documentation needed to verify and approve the sales. Due to non receipt the funds were held and will be eligible for release after 60 days. 

  You can reply to this case and attached the requested documentation which can be forwarded to Security for review for release of funds. You may also email the documents to [email protected]. Please provide your merchant number in the email and reference case number 13388212.

  Thank You, Fiserv

  Customer Answer

  Date: 10/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22341797, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Again I have been in contact with Clover on multiple occasions. Again they tell me they are releasing the funds and again they are never deposited. I got this email saying November 19th which is 3 weeks beyond the 60 days they said in their response that they would review to release the funds. These people have no intention of returning my money. The memberships never asked for refund or denied the charge.]
  
  
  
  Regards,
  
  
  
  Brenda Atherton

  Business Response

  Date: 10/11/2024

  Ms. Atherton,

   The account came into risk review due to an increase in processing activity. We did not receive the requested documentation through the
  review process therefore we could not qualify the account for the processing
  activity. Funds were placed on hold at the end of the review and will be eligible for release after 60 days from that time. 

  Please contact us at the date specified to request release. 

  Thank You, Fiserv

   

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several fraud alert emails on September 7 that a number of charges were declined because the system correctly identified them as fraud. I logged in and locked my card. However, they allowed one charge to go through prior to my card being locked. I filed a fraud claim on September 10 and requested a new card. I was told that my existing card would be valid but I continued to keep it locked since it was the card number that had been fraudulently accessed. I received a suspicious email this morning saying there was an update to my fraud claim. Rather than click a suspicious link, I tried to log into my account. I was told that my User ID and password were incorrect. I tried to reset my password, and was told that my card number was invalid. I tried to reset my User ID and was told that my card number was invalid. I called and spoke to an individual who told me that my card number was correct, and instructed me to reset my User ID using an autogenerated temporary passcode that she provided. The temporary passcode did not work. She sent a second one, and that one did not work either. She said she was going to file a complaint on my behalf, and when she read the complaint back to me, it was incorrectthe complaint she intended to file was an IT bug related to the website not working. I told her that is not the issue; that I have no access to almost $1000 and she corrected me saying "It's $900 actually." I said "Including the fraud charges that were reimbursed, it's $988 but thanks for correcting me." She then told me that I could "just use IVR" I said I had no idea what that was, and she said something about a voice recording system. I said "I don't know what that is or how to access that" and she hung up on me. She also informed me prior to that, that the company had never closed the fraudulently used card, and never sent me a new card. I still have no access to my account or funds, and they have left a compromised card active for weeks.

  Business Response

  Date: 10/09/2024

  Thank you for bringing your concerns involving your Money Network account our attention.  We have provided a provisional credit on September 25, 2024, and initiated a chargeback to the merchant who has until October 28, 224 to respond.  You may contact Customer Service on or after that date to inquire about the chargeback. 
  
  If you have any further questions, please reach out to Money Network Customer Service at 1-800-684-7051. 
  
  Thank you, 
  Fiserv 

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22340376, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  The business in question did not do any of the things that it stated in its response. No "provisional credit" was provided. I received an email related to the status of my claim and stating that it was closed, but was unable to log into the website for several weeks despite spending a total of nearly six hours on the phone with customer service. I was told repeatedly that their app was down, their website was down, their website was not functioning on mobile devices so I needed to use my laptop, that their website was not functioning on desktop devices so I should try using my phone, or that my account was locked for security purposes. This prevented me from accessing funds that were rightfully mine, and with no proactive communication or troubleshooting from the business, in addition to the false information given and rude behavior by two of their customer service representatives. After calling a seventh time, I was finally able to troubleshoot with someone directly. At no point during this process did Fiserv provide any support, solutions or follow-up; nor did they actively communicate to their other customers when/if their site and/or app were down. 
  
  
  
  Regards,
  
  Christine Medina

  Business Response

  Date: 10/17/2024

  We have provided a provisional credit from the Target transaction in the amount of $88.15 on September 25, 2024. We have provided feedback to the agent you spoke with regarding the interaction that took place on September 25, 2024 as well. Additionally, we initiated a chargeback to the merchant (Target) who has until October 28, 224 to respond. As the website was unavailable during the interaction on September 25, 2024, you would not be able to reset your password or access the website/ application during that time frame. You may contact Customer Service on or after that date to inquire about the dispute claim. If you have any further questions, please reach out to Money Network Customer Service at 1-800-684-7051.

  Thank you, Fiserv

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a replacement debit card on 9/10. I selected standard shipping how ever the automated system charged me $24 for expedited shipping. I called back immediately to inform them that I did not select expedited shipping and that it was a mistake on their end and that I would like my money back and for the card to be sent standard shipping as I was in no rush to receive it. They told me they could not refund the money so I was willing to just take the los however I never received that card. I called back on 9/17 a week later letting them know I never received the card and that I would definitely like my money back since I was charged for expedited shipping and I still havent gotten the card. The agent assured me that the $24 was processed for a refund and that she was reissuing the card to be mailed out again. She said I would receive the refund in 3-5 days its been exactly 7 days and I called back today and now they I telling me that they cant refund the money because the system wont let them. this company is a **** the charge people random fees that they did not agree too and then when we ask for they money back they say the system doesnt allow it?? I knew after I was charged the first time they were shady so I recorded my phone call with the agent who told me more than once that she processed that refund. Despite me having proof that I was promised a refund this scam of a company is refusing to give me my money back. So long story short I was charger $24 to expedite a debit card on 9/10 and here we are 9/24 I still have no card and they are telling me I wont receive it until 10/1. And are refusing to give me my money back.

  Business Response

  Date: 09/26/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. We have refunded the $24.00 expedited shipping fee as a courtesy on September 26, 2024.

  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.

  Thank you,

  Fiserv

  Customer Answer

  Date: 09/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please update your telephone agents on politeness and review your systems and policies! Thank you for the resolution.
  
  Regards,
  
  **** **********
  

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had someone to compromise my account. My dispute was granted, but its taking a very long time for me to get my money and Im tired of the runaround. Its been almost 30 days! Every time I call they tell me they issued my check for fraudulent charges that were unauthorized on my card in the amount of $1950. Please hurry and give me my money because this is antagonizing!

  Customer Answer

  Date: 09/24/2024

  I no longer need to file this complaint 

  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money network has placed holds on my money for 30 days without my knowledge or consent. I have been in contact with ******* they have no record of these transactions and I was told by representative ***** that they were placed by the credit card company to protect my account which makes absolutely no sense. At any rate I was never advised of these holds being placed and I want money network to release them because they are fraudulent and unnecessary and are prohibiting me from purchasing my medication, food and gas. Manager ****** has made this a personal matter and told me she could remove the holds but will not. These holds are unlawful and unauthorized. They will also not give me my account number. This tells me theyre a shady business and trying to steal my money. The transactions were done on September 8th for $92.92 and *****, I want my money so I can close my account with this makeshift bank operation.

  Business Response

  Date: 10/07/2024

  Thank you for bringing your concerns to our attention regarding authorizations from Motel 6. As these transactions occurred on September 6, 8, & 9, 2024. As this is an authorization from a hotels/motels, funding holds can take up to 31 days to release from the account. Please call Money Network customer service at 1-800-684-7051, if the authorization is not removed after the 31 days has lapsed. 

  In order to have a pending authorization removed prior to the charge posting, you must contact the merchant (Motel 6) that placed the hold and request that the merchant (Motel 6) to send a letter on company letterhead: 
  - Cardholder Name
  - Card number (last 4 digits only - Merchants are now prohibited from sending full card numbers in e-mail or fax) 
  - Date of transaction 
  - Amount of transaction 
  - A statement from merchant affirming that the pending transaction will not be posted to the account and can be removed by Money Network. 
  - Signature/Electronic Signatures are accepted) 
  The merchant will can fax or email the information to Money Network, using the following: 

  Account Management fax number of 1.866.841.9317 or email to [email protected] as an attachment or embedded in the body of an email message.

  If
  you have additional questions, you may contact Money Network Customer Service
  directly at 1-800-684-7051.

   

  Thank you,

  Fiserv

   

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is HORRIBLE when it come protecting your money or adhering to the ****. Someone stole my money in May and I followed every protocol, I filed a dispute the moment I got an alert from money network that my balance was low and it turns out the transaction was over ****** miles away from my current location at the time. And I informed them I filed a police report but it takes 48 hours to get it back through online in **********. They denied my first claim so I submitted an appeal on JUNE 5th with the police report the receipts from **** as I was taking a Lyft at the time the transactions were occurring and sent to them. They told me it would take ***** days for a review. Fast forward to SEPTEMBER 16th, I didnt receive any update no letter no phone call in regards to this dispute so I called and they told me it was still pending. At that point it was MORE than 90 days and they still didnt do their job. The lady told me she escalated it to her supervisor who escalated it to their dispute team and it should be a response or update in 3 days. I call Thursday 9/19 and its still pending and I asked the representative and she reached out to the manager who then said denial still stands It took them more than *********************************************************************************** less than 72hours. I sent every piece of evidence I could showing the transactions were not me yet NOBODY did or is doing their job and just let someone steal my money. Then on top of that went over their time stated it would take to investigate the appeal further.. If I didnt call the case would still be pending. This company is horrible and allowed someone to steal ***** of my money.

  Business Response

  Date: 10/07/2024

  Thank you for bringing your concerns involving
  your Money Network card to our attention. 
  
  Money Network previously denied your dispute
  for reasons set forth in Money Networks denial date May 26, 2024, Based on your
  appeal and the information provided, Money Network has reviewed this matter
  again. 
  
  - Based on that review Money Network is
  affirming the denial for the following reasons: 
  - The card was reported lost/stolen and the PIN was used for the disputed transactions. 
  - No denied attempts due to invalid PIN entry. 
  - No balance inquiries during the time of disputed transactions. 
  
  As such we continue to conclude that these
  transactions were made by you or with your authorization. If, however, you have
  additional information for consideration, you may provide that to Money
  Network. If you have additional questions, you may contact Money Network
  Customer Service directly at 1-800-684-7051.
  
  
  Thank
  you, 
  
  Fiserv

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a store in 2022 and inquired about card reader machines from companies working with First Data Merchant Services. One of First Data Merchant Services has been deducting $81.22 from our business account since January 2022 inspite of the fact that we are not using any machine by the company. We do have a card reader machine by a company and we pay them by check. I contacted my bank to know which company has been deducting this amount but they said us to contact First Data Merchant Services instead as they cannot trace the company at their end. We would like to get refund since we are not using any service.

  Business Response

  Date: 09/23/2024

  Mr. *****,

  Thank you for reaching out to us with the stated concerns. 

  The payment in question is a lease payment for lease subscription number ***************. The 48 month non-cancelable lease has 16 months remaining and was opened with First Data Global Leasing on 12/30/2021 for a Clover Mini 4G Lte. The lease was signed through a third party ******************************* Velocity Merchant Service. The associated merchant account for ******************** was signed through Velocity Merchant Service, merchant number 543093590163044. The merchant account was opened 12/16/2021 and appears to be an open account. 

  If you would like a copy of the lease agreement please reach out to First Data Global Leasing at ************. If you have questions regarding the merchant account or signing of the agreements please reach out to Velocity at ************.

  Thank You, Fiserv