Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

First Data has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  1169 Canton Rd Marietta, GA 30066-6066

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

• 

  First Data Corporation

  3111 N University Dr Ste 725 Coral Springs, FL 33065-1438

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company did me the worst on a credit card reader and I'm the dummy that didn't read the contract . These little cheap plastic mobile readers don't even do the slide of the card where it reads the card without entering it in the reader . They charged me ******* and financed me for four years. The biggest rip off on a card reader I had ever done . But now I'm hooked at an insane amount and honestly I could go somewhere else but they'll put it on my credit . Please don't be like me check your contract thoroughly on your card reader . There's vicious people don't care and I don't think this rip off company is even in ******* . I got a great rate on my credit card fees. They just ripped me off on the readers to make money . So in three more years when there paid off I'll always make sure it's not first data global leasing . I want them ***** me the card readers as paid off . And I lost the other little card readers and I bought insurance so I want them replaced also with new ones . I've paid them like ****** for two little plastic mobile readers so far but I've got three years and three months to pay them off . Biggest car reader rip off I've ever seen . Bottom line ide like a much very much different purchase price . My info they need to know it's me lease number *************** merchant id ****************.

  Business Response

  Date: 06/27/2024

  Mr. *********,

  Thank you for reaching out with the stated concerns. Your account was signed through a third party independent sales organization (ISO). We are sorry to hear that you did not read the lease agreement before signing. When signing the lease you are agreeing that you have read, understand and agree to the terms in the agreement. The equipment is shipped with a Welcome Letter which also lists the term and fees in the agreement stating to call if you disagree. We were not notified of any concerns at that time. 

  We are able to offer a buyout cost of $1200 to close the lease with return of the equipment. Please contact FDGL **************** at ************ to make payment and for instructions if you wish to accept the offer. 

   

  Thank You, ******

• Initial Complaint

  Date:06/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into the contract even though they were still working to see if they were compatible with my programs and I wanted to wait Did not mention the equipment lease fee until blindsided on a recorded line and passed back to sales person to inquire on charge. Was assured no charge .. havent even used them yet and received a bill for equipment. Every time I ask questions I never get direct answers. They arent compatible with what I use but wont let me out of the contract I wanted to wait on.

  Business Response

  Date: 07/05/2024

  Thank you for bringing your concerns to our attention.  We understand that your Sales Team reached out to you and after discussing your concerns, determined that it was meant for your previous Processor.

• Initial Complaint

  Date:06/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and called customer service, but the company remains poor in a basic understanding of why callers are calling. Significant changes need to be made. They go by so many different names, such as Fiserv, First Data, Clover, etc. Agents don't know where to transfer calls and most do not get resolved. What is being done about this? I am trying to figure out where the new code is for the *** connection as First Data is decommissioning the Global Gateway and changing it to Clover. No one seems to know where the new code is and customer service is clueless. I spoke to ***** and asked for a warm transfer and he put me on hold only to just blindly me transfer to customer service, which has no idea about this. I keep going in circles and this needs to stop. Need to reach someone in upper management to discuss these problems, including other unresolved issues.

  Business Response

  Date: 07/11/2024

  Thank you for bringing your concerns to our attention.  We advised for migrations that Merchants' that use API's should follow the steps in the welcome email.  We understand there were questions and that Speedly would be updating codes per your statement.  You will need to code the Clover native API depending on your needs.  Clover API documentation: *****************************************************; The Gateway is scheduled to be sunset, similar to Payeezy. We do not control the dates.  We also note that Clover has not received a response from you since 6/24/24.  If there is any further assistance needed, you will need to contact Clover Support.

  Customer Answer

  Date: 07/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Contradictory information is being received. First Data Global Gateway date of deprecation and documentation not received by Spreedly. See below

  
  1. Spreedly received an update from First Data Global indicating that they will be deprecating the gateway only by the end of next year. This differs from the information you received from First Data Global. Spreedly will be clarifying this discrepancy with First Data Global.
  
  2. Spreedly is currently awaiting relevant documentation from First Data Global needed for integrations. Once this is received, both Spreedly and Chargebee will analyze the information to determine if the new integration is feasible.
  
  

  I need valid information and where is the information that Spreedly needs? 

  
  Regards,
  
  *****************************

  Business Response

  Date: 07/17/2024

  We understand that Clover was able to connect with you via email where you inquired about the emulation layer via Payeezy to Clover and whether there are any similarities with the current Gateway.  It was advised the two Gateways were not related and First Data Global Gateway did not have an emulation layer.  At this time, we are pending a response from your Web Developer.
  
  

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I collect disability from the California state EDD disability office each month every two weeks I should say and I had a dispute on my debit card for $230 at somebody use that I did not use so they close my account and I had to open up a new one. I did a few complaint they approved it. They said they would give me $230 and some change back on card card and Ive yet to send the money and that was the ninth of this month, so they keep putting me off you know telling me different things on why theyre not gonna give me my money I need the money Im sick so I need you guys to look into it to see what why they are just dragging this out every time I call I keep getting ******** from and I dont appreciate Im on hold for like an hour and a half with them. They dont know if I get a call center representative. I ask him if they know the person that I last talked to and they said no they dont know where the office is , all they can do is just put me on hold with the supervisor and I never get a right answer from these people

  Business Response

  Date: 06/17/2024

  ************,

  Thank you for reaching out with the stated concerns. 

  Your funds in the amount of $230.68 was transferred from your closed card ending in ******************************* 9668 on 6/`3/2024. Funds are available for use.

  If you have any further questions or concerns please do not hesitate to contact us. 

   

  Thank You, ******

   

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with money network several days ago and have yet to hear back with them about the charges on my account that I did not authorize. Two xfinity charges were made one being 4/30 the other 5/11. I never authorized those as I have ******* not xfinity. Nor have I ever purchased from them which one would see seeing my bank statements. There are also 6 PlayStation charges that I did not authorize and I dont use or own PlayStation. The first two were done 5/10 the second round of 4 were done 5/11. There is also a $275 cash app that has come out , I do use cash app but at the time I had stopped using the account as I had noticed these transactions were made then I went back on and my account was completely wiped out. These transactions Ive never authorized and no one else has access to my account. I do not like to complain but Im a single mom with two kids I work hard for my money and I cant even access my money am having to ask others to meet ends meet. The let people steal money from our accounts but wont be quick to give it back when we notice.

  Business Response

  Date: 06/22/2024

  ****************,

  Thank yo for reaching out with the stated concerns.

  The dispute claim was started on 5/13/24 (CMSXXXXXXXXXXXXXX8990), a provisional credit was issued for all the disputed transactions on 6/3/24. Chargebacks were initiated and the merchant respond date is 7/4/24, if the merchant does not provide proof that the cardholder participated in the disputed transactions, the previously issued provisional credit will be finalized by that date.

  We have not received a dispute claim for the mentioned cash app transaction that took place on 6/4/24 for $265.00, Please contact Money Network and start a dispute claim on this transaction.

  Do not hesitate to contact us should you have any further questions or concerns. 

   

  Thank You, ******

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debit Card with 2,500$ credit was mailed on 15th to arrive within 7-10 business days. Called on the 26th and was told **** was sent out to arrive within 3-5 business days. Called back on 29th was told that card was activated back on the 22nd, with 2,700$ missing from it. Company refused to transfer my funds to a secure account. Company refused to register access for me to complete a transfer. Employee lied about information on the 26th. Manager ***** refused to expedite card to rectify issue and place me on home for over an hour after refusing to transfer me to another agent

  Business Response

  Date: 06/04/2024

  June 4, 2024
  
  *********************
  *************************;        
  ***********************
  
  REF: BBB 21781491
  
  Dear ************,
  
  We are responding to your BBB complaint regarding disputed transactions processed on your Money Network card.
  
  After review of your information the denial has been reversed and funds returned to your card on June 3, 2024.
  
  We believe the issue has been resolved however if you have any questions or would like to discuss further, please do not hesitate to contact us at ************.
  
  
  Thank you,
  
  Fiserv

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive Unemployment benefits from EDD and have always received my benefits via BofA, Now Money Network took over the account, I was supposed to receive a benefit amount on a prior card with them I lost my wallet and I believe someone attempted to use this card I found my wallet attempted to use it at an ATM machine it was rejected Money Network sent me a new card and was supposed to reimburse me a benefit check for $1,000.09 from EDD on 04/29/24 within 10 to ************************************************************************************** my bills they voided it anyway despite my request and then they were supposed to transfer the above amount on the new card within 24/48hrs it never got transfer they claim that I couldn't use my new card for it would cancell the $1000.09 to be deposited today from 05/23/24 after I used it. I have been talking with these people since 04/29/24 regarding my money they have either dropped our phone conversations abd nobody seem to help me resolve the issue because they were irresponsible loosing the check from the beginning, And once I spoke with the department that was supposed to transfer the money today they said " Oh, You wasn't supposed to used your money on the new account card.". Now they are saying they're gonna start the whole process over again and now I have interest rates being applied from a creditor my rent is due...etc. They are the worst. EDD has also mentioned to me that many people will go back to paper checks because Money Network has bad business practices. They have done more damage to me in there responding and now as a result my credit card agency is constantly calling and I have to explain why I can't pay my rent. They should not be in business, Again all the customer representative can't give an explanation as to how they lost my check benefit from EDD which they claim gives them authorization to control my money. They should close there company.

  Business Response

  Date: 05/28/2024

  Mr. ********,

  Thank you for reaching out with the stated concerns. 

  Per review of your account, records indicate the funds were transferred to your new card on 5/28/2024.  It appears the card is now active. 

  If you have any questions or concerns please do not hesitate to contact us. 

   

  Thank you, ******

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had an agreement with First Data Canada to provide my business That Frozen Lemonade with a POS terminal called "Clover" i was opening my business on April 24 at 7am. I was supposed to receive training on April 22 from First Data Canada which didn't happened. i email them but no response. On April 23, 24 i phoned looking for the terminal bit their call center in the ********* somewhere could not tell me where it is. I phoned and left massages to the rep but he never responded. i needed to know that i will have a terminal for the next day. At 11:15am on April 23 i email to tell them to cancel my contract and i no longer needed their services. I contacted ******* and received a terminal within the hour. Later that day (April 23) the unit showed up at my house. I returned it back without opening it. Now First Data is debit my bank account and demanding ********************** for terminal they never deliver on time I never used it. i never open it and send it back. They are trying to take $2250 from me. I don't think this is right. i have copies of all emails and phone calls to prove the miss service and timing. Why damaging my credit for something they fell to deliver. i don't need to pay anything.thank you.

  Business Response

  Date: 05/31/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that our Canadian Team reached out to you and confirmed the equipment was delivered on 4/23/24 @ 11:34 AM.  However, you declined to accept and sent cancellation request the same day.  The delivery was successful and based on the review, appears to be a case of *****'s remorse.  There will be no refunds forthcoming.  If you have any further questions, please reach out to *********************** at **************.

  Customer Answer

  Date: 05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We cannot open a business on the following day not having a POS unit or any training.  We phoned and emailed ****** your rep on the April 22 regarding the missed training that was schedule I had no respond.  We phoned your call center somewhere in the Caribbeans but they knew nothing about our account or unit missing. Your unit may have been delivered on April 23rd but not to me or our business. We had a store to open not wait all day for your unit. later in the evening we found out about it.  How do you expect us to relay on such a bed customer service for our business. Later I search your customers blog on internet and saw over thousand bad reviews and compliance. People that wish had never done business with your company. From that point it was an easy decision for us.  If you operated your business on extortion and lawsuits that's your business but we are not paying you a dime. If you want to have another one, we are ready.

   

  
  Regards,
  
  *****************************

  Business Response

  Date: 06/06/2024

  As mentioned previously, we show that the equipment was delivered on 4/23/24 @ 11:34 AM, however, you declined to accept and sent cancellation request the same day.  The delivery was successful and a case of buyers remorse.  If you have any questions, you will need to reach out to ************************* at **************.

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to access my money network Edd account on line or on their app.Filed 4 complaints with money network with no resolve. I have had this card for 4 months, no response via email or by letter. They dont return calls. I think I need to get the state involved

  Business Response

  Date: 05/31/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that a Money Network Agent contacted you on 5/28/24 to troubleshoot and during that call, you received a family call and had to disconnect.  You agreed to call back when you were available.  You can contact **************** at **************.

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are withholding my funds from use of a clover pos terminal

  Business Response

  Date: 06/03/2024

  Thank you for bringing your concerns to our attention.  Our records reflect the funds were diverted to cover lease payments that were previously rejected for stop payment.  Our records also reflect that you contacted FDGL on 5/2/24 to update banking information on file for the resubmission of payment, however, this payment was rejected.  Funds were then diverted on 5/7/24 in the amount of $311.77 from your batches to bring the lease account current.  You contacted FDGL again on 5/13/24 to update the banking information on file with a different account for the resubmission of payment.  You contacted FDGL again on 5/14/24 to advise the payment was pending to post.  This payment cleared for processing without any rejections.  The lease account is current and the funds have been released and you can expect in 3-5 business days.