Business Profile

Credit Card Equipment

First Data

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Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

581 total complaints in the last 3 years.
204 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am on disability and received a Money Network debit card on 5/2/24. I called to activate it and was told someone tried to transfer funds from the $3300 that was loaded on it, so the card was frozen and I would receive a paper check in 7 to 10 days. I called their customer service today on 5/21 and was told that my account had not been closed and the representative that I spoke to on 5/2 did not close the account or issue the check on 5/2. I now have to wait another 10 to 14 days to received my disability. I suspect that the transfer attempt was an inside job by a Money Network employee as how could funds be transferred on a card that was not activated
Business Response
Date: 05/31/2024
Thank you for bringing your concerns to our attention. Our records reflect the account was placed on a fraud hold due to needing to authenticate the account, ********************** and transaction. We mailed out check (*********) for $3300.00 on 5/22/24 and was cashed on 5/29/24. The account/card are both closed. The CA EDD will establish a new account at the time of your next deposit. If you have any further questions, we recommend you reach out to **************** at **************.
Customer Answer
Date: 05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ I dont accept their explanation that the card was placed on a fraud alert. I called on 5/2 to activate the card and passed the identity screening. After I passed the identity screening I was told about the fraud alert and that someone tried to transfer funds from a card . How could someone do that on a card not even activated? I was told that a paper check would be sent out instead and be arriving in ***** days. I called back on 5/14 and was told that the person I spoke to on 5/2 never closed the account and never sent out the check! I had to wait another 14 days before I got the check. This caused me extreme financial hardship and I should be compensated at least $800 for the inconvenience that their incompetence caused me. I strongly believe the attempt to transfer funds was done by one of the companys employees]

Regards,

***********************
Business Response
Date: 06/03/2024
As mentioned previously, there was suspicious activity on 5/2/24 and card was placed on hold. The account/card was closed and a check was mailed which you have already cashed on 5/29/24. There will be no compensation. We consider this matter resolved and closed.
Initial Complaint
Date:05/17/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in contact with your customer service department beginning May 6, 2024. I have also received your denial letter dated April 30, 2024 on May 7, 2024. Both days I have attempted to speak to someone who can further investigate this matter. I was able to speak to ***** on May 6 ************************************************* your customer service department has. She was able to cross reference the saved device your company had on the account which was not my mobile phone as well as let me know the last four digits (9227) of the account that recieved MY money in the amount of $4750 She was also able to tell me the last four digits of the checking number the $4750.00 was transferred to which is not my account number. I have attached my personal banking statements from my ***** Fargo account ending in ******************************************* the amount of $4750 from Money Network. This attachment includes all of the transfers from Money Network into my account; a total of three transfers beginning March 5, 2024 and the last one on April 23, 2024 in the amount of $467.00 that I indeed transferred to my account ending in 1217 because it was all that was left in my account after the fraud occurred. I encourage you to cross reference my previous transfers to Money Network and verify where indeed they were being deposited to vs. the large amount in question that was not deposited into my account please verify the account it went to and who owns that account. I do not own any more checking accounts and I sure do not have an account that ends in 9227. Your letter dated April 30, 2024 suggests I am able to call and request the documentation utilized to make your determination on the fraudulent claim, but when I dial the ************** phone number I am not able to get through to it and it immediately disconnects me. It does not recognize my social security number or my card number.
Business Response
Date: 05/21/2024
Thank you for bringing your concerns to our attention. We are unable to locate a Money Network account under your name to match the address provided in the complaint. Please provide card number and if the card may be under a different name or address. Also, there were no attachments in the complaint.
Customer Answer
Date: 05/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My money network card number is *******************. The name as seen on the card is A *****************************. I have attached my personal bank statements where it reflects past transfers from Money Network but none in the amount submitted in this complaint.

Regards,

*********************************
Initial Complaint
Date:05/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/4/24 I transferred money from my money network account in the amount of ****** to my Citibank account. After several days the money was not deposited to my account. On May 10 I was told a dispute was put in to locate my funds. On 5/13/24 money network sent a fund reversal to Citibank requesting ****** be returned to money network. That was my personal funds not the funds that I've been waiting on from money network. I have called daily and even had supervisors telling me that Citibank has the money somewhere and they need to find it. They provided a trace number that ******** says is not attached to a deposit for that amount. I called them about it with no resolution. Everyday I'm being told that they found my money and have already credited it to my account but the only thing they did was give me the money they took with the fund reversal on top of charging me a fee to return my funds
Business Response
Date: 05/22/2024
Thank you for bringing your concerns to our attention. Our records reflect that $614.24 was deposited on 5/15/24 and you transferred remaining funds $611.24 the same day. The account is still active with a $0.00 balance. If you have any further questions, please reach out to **************** at **************.
Customer Answer
Date: 05/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*****************************
Customer Answer
Date: 05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Money network did a reversal of ****** from my Citibank account ending in 8874 on 5/14/24. They reversed my personal money. The money they took does not account for the ********************** that I never received from my transfer on 5/4/24 from money network to my Citibank account. They also charged me 3 dollars to return my money to my account. The company owes me 617.24

Regards,

*****************************
Business Response
Date: 05/24/2024
Our records reflect the original transaction was dated 5/4/24 for $614.24 and it was reversed back to your account on 5/15/24, and applied to its balance. You transferred the funds out on 5/15/24. We have already applied the funds and will not be applying it a second time. We also show that you were advised of this information on 5/16/24 when contacting ****************. If you have any further questions, please reach out to **************** at **************.
Initial Complaint
Date:05/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6600 dollars was taken from my account And the denied the dispute
Business Response
Date: 05/23/2024
Thank you for bringing your concerns to our attention. Our records reflect that the transaction for $4,000.00 was a transfer to your personal account and the dispute was denied as the funds were received by the intended recipient. A denial letter was sent to you on 5/13/24 via mail. Regarding the Apple transactions from 4/28/24 for $2600.00, we applied final credits on 5/16/24 and mailed check (no. *********) on 5/21/24 to the address on file. Please allow 7-10 business days for delivery. Your account/card are closed. If you have any further questions, you will need to contact **************** at **************.
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 15th my account was hacked. They have denied my claim without even waiting for me to send my dispute papers. This has happened to multiple people because their system is not secure and they are blaming customers Ive have now filed an appeal and have not heard anything back yet. They are not taking responsibility for their unsecured system.
Business Response
Date: 05/16/2024
Thank you for bringing your concerns to our attention. Our records reflect a dispute claim was first created on 4/15/24 for the transfer and a denial letter was mailed on 4/17/24. Another dispute claim was created on 4/22/24 and a denial letter mailed on 4/23/24. Money Network Fraud Investigations Team has reviewed the claim and found no signs of fraud.
The transfer was made to a checking account via the web with the following details;

Transfer date: 04/15/2024
Amount: $646.91
Routing number: *********
Account number: ************
Receiver name: ***************************
Trace ID: ***************
If you have any further questions, you will need to reach out to Money Network **************** at **************.
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used clover credit card reader for my business i was told my customers would be charged there fees and there were no hidden fees to me . clover took there fees out on the one job i used them for . now a month later they are taking money out of my account without my permission ! I have tried to call them ,and sent them an email .not one person has gotten back to me
Business Response
Date: 05/28/2024
************,
We reached to discuss and review the fees with you, however, you declined to speak with the agent and wished only to be contacted through the BBB.
The merchant account is open and active sine 02/2024. The $34.95 charge is your April 2024 processing fees. This includes your merchant account service fee of $9.95 and a monthly minimum fee of $25.00 which our part of your merchant agreement. We expect our merchants to be actively processing to meet their minimum in fees but you did not process any transactions in the month of April. We currently have no records of any contact via phone or emails to the support team regarding the fees. We are willing to work with you on the minimum fee if you do not anticipate to run sales every month. In order to do so, you would need to speak with a Merchant One agent to discuss the account.

Thank You, ******
Initial Complaint
Date:05/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Mr/Miss,I bought a Clover *** machine on Amazon on February 17th.After receiving the *** machine, A guy named *** contacted me to help me activate the device.After I filled out the application form and passed it, I chose the software plan for $49.95.During this period, there were many strange errors in the application form, and they helped me modify it several times. On February 21, it was difficult to log in to the Clover account, and then it was impossible to log in. *** said that Clovers dashboard is currently down and that is why I have not been able to log in.The next day I called the customer service number *** provided and they canceled my account and gave me another number to call to have them help me re-establish my account.I contacted **************************, who asked me to fill out a new contract. I pointed out the mistakes in the contract, but ***** told me to ignore them and just sign. The next day, something strange happened. I don't know who sent me the same equipment. I asked everyone, but nobody knew what was going on. Who sent it?Nobody knows. Why did they send it? Nobody knows. I asked teacher *** who sent the equipment? No response. I waited for a long time in confusion, and no one contacted me. Until now, I haven't opened the equipment. I don't know what happened, and I don't know who to contact. Until one day, I received a letter notifying me of the deduction from my bank account. I checked my bank account and found that I was forced to buy a set of equipment.Not only was I forced to buy the equipment, but I was also charged twice every month. That is, the same Merchant account had to pay two software fees every month. On March 4, I was charged $34.98 and $12.81, on April 2, I was charged $34.94, and on May 2, I was charged $34.94.On April 10, $ ****** was deducted. I don't know why these fees happened. In fact, I had already paid $72.54 on March 12 and $53.94 on April 10 for the 534701570152959.Sincerely,Xiaohang Bi
Initial Complaint
Date:05/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing because I have disputed ****** charges on my account. When I filed a dispute it was quickly denied and I was not credited or refunded. All ****** transactions on my account since July of 2023 to current on my account are not mine. I contacted the merchant, the email being used is not mine.. I work for a financial institution I know that investigations can take from ***** days. I know that a provisional credit can be provided within 10 business days while the investigation is being completed, but they did not. This is the conversation I had with ******:Hi *********,Thank you for contacting ****** Support.6:27:46 ***: *** joined the conversation 6:27:47 *******************************: ******************************* joined the conversation 6:27:49 ***: Hi *******************************, welcome to ****** Play Support! My name is ***. In case you need to refer to this chat interaction in the future, your support ID is ***************. By the way, we keep chats open for 24 hours after your last message. If you step away for any reason, you can come back to this chat.How are you today?6:28:08 *******************************: I am ok 6:29:16 ***: I see that you are contacting us about someone is using your debit card to make purchases.6:29:36 ***: Could you please help me with the screenshot of the charge?6:31:04 *******************************: All I have is the screenshots of transactions that were charged on my account 6:31:15 ***: Just to make sure, do you know the owner of that account? 6:31:27 *******************************: No I do not r 6:33:43 ***: May I know who is the owner of this account kai*************************? 6:34:18 *******************************: I do not know who the owner is of that *************** ***: I feel its your money and that you deserve it back. 6:58:22 ***: Also, please have a word with your card issuer and secure your card. 6:59:34 *******************************: I have contacted my bank this morning and made them aware. I just wanted to have documentation for them to see that I have contacted you all as well.
Business Response
Date: 05/08/2024
Thank you for bringing your concerns to our attention. Our records reflect you contacted Money Network **************** on 8/21/23 and created a dispute claim indicating that the card was not in your possession and disputing 64 transactions as unauthorized taking place between 4/10/23 - 8/19/23. The dispute claim was reviewed and a decision was made to deny the claim and resolution letter was mailed to your address on 9/5/23. We reviewed the claim again after receiving your BBB complaint and the denial will remain upheld due to the following reasons; you claim the card is not in your possession but the activity on the account indicates that the card was present as there are multiple undisputed card present transactions taking place during the period the card was reported not in possession; the activity does not indicate 3rd party fraud and the disputed transactions match your spending patterns; there is consistent ongoing activity with the disputed merchant up to 4/16/24; activity with the disputed merchant on two different cards (****** *PHKL MACHAO/ ****** *Moon Activ).
We trust that we have addressed your concerns but nevertheless, if you have any further questions, we recommend that you reach out to **************** at **************.
Customer Answer
Date: 05/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The card was not in my possession. I was never told of the other transactions stating present. I do not have a ****** account so no those charges even up to date are not mine.. To be told that I did something that I did not do is wrong. I have been banking with this company since 2014 and have never had this issue. The cared was not in my possession so all the transactions during that time were being disputed. I requested that all the transactions during that time be disputed. It was even put on the dispute from that was sent to me and the one I wrote out and sent to the business. I also enclosed the emails that I had with representative stating that I did not have a ****** account and the account that was being used does not have any information of mine . I was not given a proper investigation. It was an automatic denial. I called the day or two after I made the claim and was told that my claim was declined. I work for a financial company and understand POS modes like POS 05, POS 07, POS 81 etc. I disputed all transactions during that time except for Bill payments because that card was linked to my billing accounts.

Regards,

*******************************
Business Response
Date: 05/10/2024
Please note the dispute claim review performed included all the transactions previously disputed and starting a new dispute case will not change the review outcome with the current provided information. We also note that your original dispute included 64 unauthorized transactions with ****** taking place on the card ending 1484 and that card was closed 8/21/23. Reviewing the account recent statements indicate you have ongoing activity with ****** up to 4/16/24 which is contradictory with your statement that you go not have a ****** account. The denial will remain upheld. We consider this matter resolved and closed.
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please kindly refer to the Word document for the complete story about First Data.Thank you so much for your time and attention.
Business Response
Date: 06/06/2024
Thank you for bringing your concerns to our attention. We note that First Data Global Leasing (FDGL) has attempted to contact you to discuss at the number in this complaint but was unsuccessful and left voicemails. Please refer to the voicemails and contact **** to discuss.
Initial Complaint
Date:04/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tryed to do a change of address online. This company changed me $179.95 for this and I had no idea of this. I know I can do this for free at the post office so per there website I thought I was paying $1.00 for there service. After being charged I called Money Network to let them know I should not been charged and they told me to fax that information to them. I faxed the information and now it's been five to six weeks and I still have not received a refund on my card. I did what they asked me to do and I have proof of that, now I want my money back for something they shouldn't ever charged please help.
Business Response
Date: 05/03/2024
Thank you for bringing your concerns to our attention. Our records show a dispute claim was created on 4/9/24 for one transaction as an overcharge. Money Network Fraud Investigations Team reviewed the claim and additional supporting information was needed to process the claim. A request was sent on 4/19/24 and the claim is currently pending as we request a receipt or proof of the original amount to be charged. Please provide to show the transaction was to be $1.00 and not $179.95.
Customer Answer
Date: 05/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did NOT even think I was going to be charged for changing my address online. I thought if there was a fee it might be a dollar but I would NEVER pay $179.95 online to change my address and it Impossible to provide something I was never to given and only charged by this online company. It's a scam. Please Refund my money. ASAP I do not no what else to do. This is crazy. This company should of not charged me and I would NEVER give my approval for this.

[Please type your response here.]

Regards,

*************************
Business Response
Date: 05/17/2024
Please note, you authorized this transaction regardless if you were not sure of the amount and assumed the charge was $1.00. This is not 3rd party fraud. The denial will remain upheld and we recommend you contact the Merchant for a refund.
Customer Answer
Date: 05/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
Again I was never told I would be charged and I would never pay $179.5 to change my address. If I do not get a refund I am going to the attorney generals office and then proceed with small claims court if this is not resolved. I am requesting a refund to my card that Never should of been charged and this was never authorized. This will also be forwarded to o the attorney generals office for review.

Regards,

*************************

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