Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

First Data has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Road NW Sandy Springs, GA 30339-2926

• 

  First Data Merchant Services, Inc.

  290 B St Santa Rosa, CA 95401-6307

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

• 

  First Data Corporation

  3111 N University Dr Ste 725 Coral Springs, FL 33065-1438

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Recently, One of a kind Coins LLC filed a complaint against First Data for the fact that they have not given us our $27,000 refund. FirstData claimed through the BBB they would give us our refund via check and that they had sent it. However, we still have not received the check. We provided our address through a voided check confirming our new business address and FirstData continues to stall. This has been an ongoing issue for three years now. This is the same stall tactic they have been doing for years. We are opening another complaint to give FirstData the opportunity to give us our refund. If the case is still unresolved, we will have to resort to legal action.

  Business Response

  Date: 04/29/2024

  Thank you for bringing your concerns to our attention.  Our records reflect check no. 3000405093 was issued on 3/27/24 in the amount of $14032.20 paid to One of a Kind Coins LLC and mailed to the address of ***************************************  We also show that the check is still outstanding.

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The check was supposed to be for $27,000 and the check was sent to the wrong address. We provided the business the correct address with a photo of a voided check to confirm. The check needs to be sent for the appropriate amount to the correct address provided. Again, the correct address is *******************************************
  
  Regards,
  
  *********************************

  Business Response

  Date: 05/31/2024

  Please note that due to the account receiving chargebacks and fees ACH rejecting from your bank account, the reserve was depleted to $14,032.20.  Check 3000407831 was issued in that amount on 5/24/24 to ******************************************..  Please allow ***** business days for delivery.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been recieving Edd benefits to money network prepaid card and money network continues failing to update my physical and mailing addresses. This is not only my demand for payment next it will be handled in small claims plus included damages if this is not resolved in a timely manner. This result has caused me to be late on my auto payment!

  Business Response

  Date: 05/03/2024

  Thank you for bringing your concerns to our attention.  Please note that outlined in our Program, Money Network does not facilitate address changes on behalf of cardholders.  This practice is explicitly prohibited and should be handled directly through the appropriate State Office.  However, we would like to clarify that, under specific circumstances, Money Network is permitted to update the shipping address solely to facilitate the delivery of a card replacement or customer dispute claim form.  Our records show that an update was conducted at the **************** level on April 23, 2024, as it should not have been.  What is the correct address to issue the card?  We have the following addresses;

   

  *******************************************br>****************************************br>************************************

• Initial Complaint

  Date:04/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold Desoto Florist December 1, 2023.instead of transferring account to new owner with existing 26 months on lease agreement **** the sales rep opened a new account leaving me with 26 months owed for equipment not even in use to make his commission. Called he and *********************** the manager of that department at least 6 times with no response from either. Received another bill for ****** stating that someone should have told me to keep old bank account open for 60 days for deposits, I did and wrote checks to new owner ************************* on a weekly basis from December 1 2023 through February 7th 2024. Which is in collections. Would appreciate a complete resolution and release from lease amount left on this account and amount in collections. Thank you, *************************

  Business Response

  Date: 05/23/2024

  ****************,

  Thank you for reaching out with the stated concerns. 

  When a business is sold or there is a change in ownership, a new merchant account with a new contract needs to be signed reflecting the change and ownership. The lease does not automatically transfer. We have attached your 48 month non-cancellable signed agreement. The lease is able to be transferred to the new owner however you, as the signer, would need to contact First Data Global Leasing (FDGL) to request the transfer/assumption of the lease to the new owner, paperwork would need to be signed by both the old and the new owners agreeing to the lease assumption. There were not requests to transfer the lease. 

  There are 26 months remaining of the 48 month lease. The lease is currently in collections for non payment. Any payments you made to the new owner to be paid on the lease, you need to discuss with the new owner as there were not payments made. We do not show return of the equipment. We can offer an early buyout amount of $636.24 with return of the equipment.

  If you would like to request the lease transfer to the new owner, the early buyout amount or have any further questions please reach out to First Data Global Leasing at ************.

  Thank You, ******

   

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account of my business ***************** ***** with First Data was closed by phone call in late July 2023. When it subsequently became clear that First Data was continuing to extract fees from our bank account, I placed additional phone calls, which were not honored; eventually I instructed our bank to refuse further fees. Now First Data is ******* by email every few days for fees (which continue to grow!). Return emails, like the earlier calls, are being ignored (e.g. see the most recent one, uploaded).

  Business Response

  Date: 06/07/2024

  Thank you for bringing your concerns to our attention.  Our records do not reflect any cancellation requests in November 2023.  The account was closed 1/4/24.  You will need to contact your Processor at ************** for any refund requests.

  Customer Answer

  Date: 06/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my business on November 13, 2023 and the new owners took over the Clover system. They have their own account number and I was told I couldn't close my account out until they were able to transfer all gift card balances to the new owners. They said it could take awhile because they were very busy with the Holiday season. I continued to get charged. My rep said I would get refunded. In February I contacted Clover and they said I was getting charges for not requesting to close the account. I didn't because I was told I had to leave it open. Why charge me AND the new owners for the same system? Isn't that fraud? The total amount of charges that I should not have been charges is $292.28. I received an email that they will refund $46.87 and can take up to 2 months for the refund. I have been dealing with this weekly by making phone calls. I need the full amount refunded.

  Business Response

  Date: 04/23/2024

  Thank you for bringing your concerns to our attention.  Our records show your merchant account was closed on 2/13/24 and refunds in the amount of $405.90 were deposited to the *** on file on 4/9/24.  The refund included December 2023 & January 2024 fees.  We trust that we have addressed all your concerns but nevertheless, if you have further questions, we recommend that you contact **************** at **************.

• Initial Complaint

  Date:04/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December I was scammed in my account this is my pay card from my job 7-Eleven my boss found a skimmer and that's how I was scanned out of my account ********************************************* did not pay me back my money that I was scammed I filed before and I even filed with you guys and you guys said that they wanted to talk to me I reached out to them they didn't know what I was talking about the operators hung up on me and they continue to tell me that they will not close my account out I want to close it out I want my money I want to close it out they will not let me close my account out they keep putting me off and telling me they will send me a check but I never get a check and I checked the account and it's still open it was supposed to be closed last year this is an ongoing issue I'm having with money Network I'm currently working on 7-Eleven changing their banking options from money Network

  Business Response

  Date: 04/19/2024

  Thank you for bringing your concerns to our attention. We have issued check #********* for the remaining balance of $9270.80 to the address on file and closed the account per your request.  Please allow 7-10 business days for delivery.

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money network designated by ********************** Dep. as debt card provider just recently I can not access my funds and customer service is not being helpful i answer all my security answers and app and website will not let me sign up to access my funds. they are trying very hard to keep the money im sure im not the only one having this problem.

  Business Response

  Date: 04/17/2024

  Thank you for bringing your concerns to our attention.  Our records show the issue is resolved as funds have been withdrawn from the account on 4/12/24.  If you have any further questions, please reach out to the phone number on the back of the card.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a problem that I just last night realized when I got a text from Clover telling me that my business account will be closed at the end of Aprill 2024. I looked into it and found an error with the bank account on file. I tried to fix it to no avail. I called in the morning when they opened only get a resounding "no we will not re-instate your account". I have put time into programming the codes into my website and choosing someone else at this point will take hours of work to replace those codes. Clover wants me to re-apply and hence charge set up fees all over again so their decision is quite biased. Re-applying means that they can decide to deny the application and still that I have to spend ours to reprogram. I have been on hold for about 2 hours now and nothing. They have an obligation to notify customers of any issues and they did notify me until it was too late - as if their goal was to close my account. I immediately took action to resolve the issue the minute I realized there was a problem and by this time according to them is too late - that my account will not be re-instated and thus I have to start over. The only notification they have ever sent me on this issue is that my account is up for closure at the end of the month. Clover/First Data needs to take responsibility for the way they do business and notify customers of any issues so the customer can fix them - they failed to do this. Instead they savagely acted against me to cause me and my business harm. It seems that Clover/First Data is so big that they think they can mistreat their customers and cause them and their business great harm.

  Business Response

  Date: 04/17/2024

  Thank you for bringing your concerns to our attention.  Our records show we attempted contact via phone and email on 2/14/24 to advise of needing updated *** information.  A voicemail was left and we received no response.  Fees then ACH rejected and were placed into collections and account was then closed.  We did not receive a response until 4/11/24 and the *** was then updated and the account was reinstated on 4/12/24.  We understand the collections balance was paid in full and currently has a $0.00 balance.  We trust that we have addressed all your concerns but nevertheless, if you have any further questions, we recommend you contact **************** at **************.

  Customer Answer

  Date: 04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CA EDD deposited $810.00 in unemploymnet benefits on 4/7/2024. Money Network posted the deposit to my debit card on 4/8/2024. I attempted to transfer $810.00 to my checking account on 4/10/24. My bank advised me the transfer could not be completed because Money Network claimed there were "insufficient funds" to complete the transfer. I returned home, double checked the account balance on line, and called customer service. two hours later I was still on hold and my bank had closed. As a result of the incompetence of Money Network, I have incurred over $100 in bank fees. Note: I did not personally deposit the $810.00, it was deposited by the State of California on my behalf.

  Business Response

  Date: 05/17/2024

  Thank you for bringing your concerns to our attention.  Our records show the deposit on 4/8/24 of $810.00 and then transferred to personal bank account on 4/12/24.  We also show the funds were transferred to the same bank account as your other transfers and no funds rejected.  If you are still missing the funds, you can provide your financial institution with trace no. 021913620867361.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 12 2023 I was arrested and my wallet and phone was left inside my book bag inside the restaurant. I was released Nov 10 2023. I checked my account and my ********************** had been spent from my account. I contacted my card holder mymoneynetwork and advised them of what had transpired and filed a claim for unauthorized transactions. I was told to send in all supporting documents within 10 buisness days. I told them I had to wait to get a new ID as I had to order a new one. Nov 19 I faxed in proof of incarceration, a copy of the police report I made and my ID. Nov ******* I called to make sure it was reviewed. I was told that they denied my claim on Nov 14 and that my account had been closed. I sent in an appeal by fax and was told they needed a few days to call back Nov 26 2023 I called back for an update and was told It was denied due to like charges.

  Business Response

  Date: 04/16/2024

  Thank you for bringing your concerns to our attention.  Our records show that you contacted Money Network **************** on 11/13/23 and disputed 93 transactions as unauthorized and to report lost card.  The case was reviewed and a decision was made to deny the claim.  A denial letter was sent on 11/20/23.  The case was reviewed again and the denial will remain upheld due to the following reasons;

  * Report of lost card, however, *** was used in multiple disputed transactions. * The provided forms indicated incarceration was 10/12/23 and released 11/10/23, which is inconsistent with the fact that you contacted **************** on 10/25/19 and 11/9/23 which you authenticated in both cases. * Reviewing the account activity does not indicate third party fraud due to usual spending patterns. * Multiple disputed transactions match regular spending patterns that took place at same locations as prior activities. * Disputed ATM withdrawal on 10/16/23 for $23.00 but left $473.00 in the account.

  Based on the above not fitting third party fraud, the claim will remain denied.

   
  

   

  Customer Answer

  Date: 04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear ]
  
  Regards,
  According to ETFA MONEY NETWORK IS IN VIOLATION OF CONSUMER LAW. I *********************** NEVER CALLED BEFORE November the 13th of 2023. To deny the claim would be to ignore the Sheriff's records and police report and reporting my card lost/Stolen upon finding out. There are no like charges made nor have I been to any of those stores in the past. There are two hotel payments for $500 a piece that's clearly not mine. There was no investigation made and I plan to see litigation moving forward. Money network ignored the facts for mere speculation. I have proved my whereabouts and in 4 days the investigation was complete before I ever had the chance to provide supporting documents. 
  ***********************

  Business Response

  Date: 04/29/2024

  We apologize on our previous response, we indicated you contacted **************** on 10/25/19 when in fact it was 10/25/23.  Our records show you contacted using the same phone number on 10/25/23 and after up till present time.  Please note that your four digit PIN was used on multiple disputed transactions meaning your PIN was obtained.  This is not indicative of 3rd party fraud.  The calls on 10/25/23 and 11/9/23 were both authenticated using your personal information and answering personal questions. All information was reviewed and denial upheld.  A Resolution Letter was mailed to your address.