Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Corporation

  3800 NW 38 Street Fort Lauderdale, FL 33311

• 

  First Data

  2300 Palm Beach Lakes Blvd Ste 310 West Palm Bch, FL 33409-3310

• 

  First Data Corporation

  224 Commercial Blvd Ste 300 Laud By Sea, FL 33308-4443

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money network closed my account without my knowledge and still accepted funds from Unemployment. When I call to retrieve the funds they told me they are trying to transfer it to my personal account. When I never received the transfer they said I needed to submit my dispute and I would receive the paperwork within 10days. Money network sent my dispute paperwork 3/26 and 3/27 they sent a letter stating an investigation was done and closed my case. I never received my unemployment payment. Money network refuses to give me my money and the *** department said they cant do anything because the funds were deposited. Money network closed my account, accepted the funds, and didnt allow me to retrieve my funds. I called every day for about 2 weeks trying to get a hold of someone. Twice I spent 2hours on hold for upper management or the fraud department for the call to be answered my an automated employee named ***** and ***** stated he could hear me both times.

  Business Response

  Date: 04/16/2024

  Thank you for bringing your concerns to our attention.  Please provide the card or account number related to your Unemployment as the only record we located to match your address and last four of your social security number is from the CA Tax Refund.  Upon receipt, we will be able to research.

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant Name: ROM LIGHTS SUPPLY *** MID: ************ First data has not released my payment for more than six months. I contacted customer service numerous times no resolution was resolved. Please release my refund.

  Business Response

  Date: 04/11/2024

  Thank you for bringing your concerns to our attention.  Our records show that your merchant account came under risk review due to being newly boarded, processing same dollar even sales on prepaid cards, high declines and Issuer concentration.  Our Risk Team made the decision to terminate the relationship and secure funds.  We note that you did not supply the requested documents for the review.  Based on the overall concerns, the account was terminated and the reserve is not eligible for release.  If you have any further questions, we recommend that you contact **************** at **************.

  Customer Answer

  Date: 04/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  On August 2023 I provided the documents required to ********************** (RCM user). She said the funds will release after 6 months of review.
  Regards,
  
  *************************

  Business Response

  Date: 04/12/2024

  Please provide all the documentation and answers to Risk's questions to *********************.  Please note that providing the information does not guarantee that funds will be released as based on our previous response on why the account came under risk review.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an email that said "This email confirms that you've changes the service plan on your Clover account."I did not change the plan and I have not been able to really speak to anyone at Clover to help me. I have been on the phone and on hold for several hours a day. When I did get to speak to someone she said I was talking to Clover but I needed to be talking to Merchant Services and she would transfer me. After I was on hold again for over 30 minutes the guy said I was talking to Merchant Services and they could not help me I have to talk to Clover I will transfer you. Again on hold for about 20 minutes. Then a tech guy came on and asked what kind of trouble I was having with my machine. I said none this was not a trech problem. He transfered me to Clover and back on hold for over 23 minutes. Then I was told to call back tomorrow. I did more research and it looks like they changed my plan and doubled the monthly cost for services I will never use. And I can not change untill I talk to someone. And as of now I have not been able to talk to anyone that is willing to help.Thank you for your time.*******************

  Business Response

  Date: 04/11/2024

  Thank you for bringing your concerns to our attention.  We understand that a Clover Escalations Specialist contacted you to explain the Saas migration and billing/software changes.  They walked you through logging into the Clover Dashboard and reviewing plan options where you agreed to switch to payment plan at the cost of $0 for up to one device.  You were provided contact information in case you had additional issues to report in the future.

   

  Customer Answer

  Date: 04/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I just find it hard that the only way I can get any action from the business is when I file a complant. Then someone called me and spoke very good english and was from the US. He explained everything and then walked me thru the process of changing the contract. I asked before and was told that I could not change the contract, she said if you do it will not allow any changes on there end. 

  Thank you but sad I had to file a complaint to get anything done.
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was charging $9.95 a month for forced services through a Company Business Account. We never used the service. After closing the business account, this company continued to charge us for services NOT received. They charged us $294 for two months of non payment, since the account was closed. This is just another trash company who prey on businesses to nickel and dime them for unwanted, non used "services." Excessive fees and charges are predatory and the company will NOT reduce these fees, even if settling the balance. This is why this country is in the shape that it is in. Companies like this should be put out of business for their practices. I hope this company takes the $294 they extorted from me and chokes on it. I would HIGHLY recommend NO ONE doing business with these predators.

  Business Response

  Date: 05/23/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that we initiated check for $34.95 to be released on 5/13/24 to the address on file.  If you have any further questions, you will need to reach out to **************** at **************.

  Customer Answer

  Date: 06/04/2024

  I reject this response because I am still being charged for services, which were not rendered, and are not wanted. I want to be unenrolled in whatever I am enrolled in. I want the charges for this month to be refunded, again. I want verification that I am no longer going to be billed by this company. 

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Data Merchant Services paired with Clover and Swipe4Free to use deceptive practices and outright lies to con me into a very expensive lease of a $350 piece of equipment. I asked the sales rep multiple times about what would happen if the device proved unsatisfactory. I was told multiple times that I could send it back "with no problems". The device failed to perform as untended and I was sent a replacement one with a cellular data plan. I was told they would provide the cellular data for free as a courtesy. This did not happen. Additionally, after pausing service while I moved the location of my business, the device COMPLETELY FAILED to work on my opening day. I called for support for over 7 hours and was left hanging. Eventually, my calls went unanswered. I was unable to process credit card payments at my grand opening. It cost me hundreds and hundreds of dollars and was humiliating. I demanded to return the useless and unreliable device and was told that in order to do so I would need to pay for the remainder of the lease (more than $1800 for a $350 device). They have been nilling me monthly ever since for an unusable device and a service that was not provided. My bank agrees that they are a scam and have stopped payments to this company. I am asking for a resolution as follows: Dissolve my lease, stop any attempts to collect further payment and undo any reporting affecting my credit score.subscription number ***************

  Business Response

  Date: 05/02/2024

  Ms. *********,

  Your merchant account was up set up through and signed with a third party independent sales organization (***) Merchant Industry, LLC. We reached out to them to discuss your claims. 

  They have advised that the equipment shipped on or around March 11th, 2022, and you were able to process without incident until you requested to place your account on hold October 19, 2022. At that time, you had closed the food truck to open a brick-and-mortar store. The *** provided a Clover cash register free of charge to be used at your brick & mortar grand opening.

  We understand there were issues processing on the day of their grand opening, and at that time you decided to cancel the account. ********************** Industry LLC, as a courtesy, waived the cancellation fee of $350. Services were always provided, and their Clover Flex device worked and was used for processing with no noted issue. The terms stating ********************************************************************** the agreement. Additionally,  cellular services are never provided at no charge by the processor. If you have anything from the processing stating you can cancel the lease at anytime without penalty or that cellular service would be provided at no charge please provide for review. 

  The lease agreement is valid. We have not received return of the equipment. In order to cancel the lease with return of equipment the cost would be $1187.10, if you would like to keep the equipment the cost to cancel the lease would be $1403.10.

  Thank You, ******

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  the third party repeatedly told me over the phone that Id be able to purchase the equipment for $350 if I liked it. I tried multiple times to request to return the equipment and was met with silence. Additionally, I tried repeatedly to get the equipment to function properly, and my calls were ignored after my opening day Leaving me with no support and equipment did not work.  This third-party affiliates are a predatory scam
  
  Regards,
  
  *******************************

  Business Response

  Date: 05/09/2024

  If you can provide proof that you were advised the cost of the equipment would be $350 we would be happy to review that for you. If you would like to speak to someone for assistance troubleshooting the equipment so you can get it up and running properly can have someone reach out to you to assist. However, you did sign a lease agreement and in doing so agreed to the terms set forth in the lease which is a 48 month non cancelable agreement. 

  The lease agreement is valid. We have not received return of the equipment. In order to cancel the lease with return of equipment the cost would be $1187.10, if you would like to keep the equipment the cost to cancel the lease would be $1403.10.

   

  Thank You, ******

  Customer Answer

  Date: 05/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The agent who signed me up for the device would communicate via text until Id ask a question about the contract. Then hed CALL me to answer my questions so there wouldnt be a record. I was deceived and am trying to find a resolution that is fiscally reasonable and even remotely fair. I received no support and was lied to.  This has been an extremely predatory exchange. Im asking to resolve this in a way that isnt a scam
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27th my disability payment was deposited on a money network card. I did my on line account and withdrawal some money from **** of America ATM. On the next day I went to a clothing store and spend some money there too. On the next day I went to the bank and my card was locked and transaction declined. I had a balance of $5550 dollars. When called the automated system $800 were missing from the account. According to customer service representative from ********************************************* institution the money was withdrawn from a ********* at around 2 am local time. I was at home sleeping with the card in my wallet. How could an individual have done this on an atm with a PIN number. Also my account was locked for two days and not even the customer service representative could fix until one of the managers helped me and told me that I never had done an online account according to their system. As of today no money has been credited to my account and no one has reached out to me to inform me anything about the investigation process.

  Business Response

  Date: 04/11/2024

  Thank you for bringing your concerns to our attention.  We have reviewed the dispute claim again and issued final credit of $800.00 on 4/9/24 and an Acceptance Letter was mailed to the address on file disclosing the approval.  We show that a transfer to personal bank account of the $800.00 took place today 4/11/24.

   

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to transfer my EDD claim funds from the money network card to my ban account. I've attempted 4 or 5 times at this point but it keeps getting returned to the card with no explanation of why. I finally called them and was told I need escalations to cancel my transfer so I can re-enter my bank details. I've called 3 times today and 2 of the 3 times was transfered to escalations and immediately put on hold for over an hour and then hung up on. No one ever answered after a full hour, and none of the base level customer support can tell me why no one in escalations is answering, how long it will be, or if I can get a contact. I need these unemployment funds for groceries, mortgage, health insurance, LIFE, and there is now over $2,000 dollars in my Money Network account that they refuse to help me transfer to my external bank account.

  Business Response

  Date: 04/18/2024

  ******************,

  We contacted you on April 9, 2024 to assist with your concerns surrounding the transfer of funds from your money network card to your bank account. However, during that call you stated you did not wish to speak with our agent and you disconnected before you issues could be addressed. The agent did attempt to call back but received your voicemail, a message was left for you. We then followed up with an email to you. If you still assistance please return the call or respond to the email.

  The money network card can be used as a debit card to pay for purchases and bills, funds can be withdrawn at an ATM or withdrawn face to face at a bank displaying the card logo. 

  While we understand the importance of resolving complaints promptly and are committed to addressing concerns, if you are unwilling to speak with an agent we are not able to work with you to reach a resolution.

   

  Thank You, ******

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email today saying my Businesstrack account would be closed in 3 days because I hadn't logged in in 18 months.That is just untrue - I login almost every month, because I get almost monthly reminders from BusinessTrack.This is harassment.

  Business Response

  Date: 05/07/2024

  Thank you for bringing your concerns to our attention.  In speaking with ***** Fargo, our records reflect that the issue was resolved on 4/5/24 during an off-cycle deployment to remedy the issue.  The root cause was determined and you should no longer be receiving delete notifications or any life cycle management emails, if they are logging in once at least every 30 days.  Please note that LCM emails are sent out after 30/90/150/175 days of inactivity with a final notice of account deletion occurring three (3) days prior to 18 months of inactivity.  If you have any further questions, we recommend that you contact ***** ********************** at **************.

   

  
  
  

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 Unauthorized Fraudulent Transactions were made on my account. After investigation, it appears a fraud or scam by device on ***. I've filed police report, reported to *** company which provided ticket number. I contacted this business to report this. Case number was created. I was told to fill out online form and send it via email, which I did. Upon calling,I was told my report was declined because *** had been entered. It was not me. If they had actually investigated, they would have noticed that the business was closed and there would be no way for me to make a transaction as the *** is located inside. They refuse to refund my money stolen. **************** stated that I can file an appeal, but she also stated that they never received my email in the first place. I have proof. They would not escalate to a Manager either. Date and time for transaction for transaction use different time zone. Please see PST.

  Business Response

  Date: 04/11/2024

  Thank you for bringing your concerns to our attention.  After another review of the dispute claim, we have issued final credit of $900.00 on 4/9/24 and our records show a withdrawal of $1000.00 at Chase on 4/11/24. An Acceptance Letter was mailed to the address on file disclosing the approval.

   

  Customer Answer

  Date: 04/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  transaction date 3/19/24 representatives from money network told me on 3/21/24 i would have my money back in my money network account by monday 3/25 but i didnt get it checked again 3/26 and money was there. On 3/27 we went to a bank to withdraw the money and everything was ok. 3/28 I received my next deposit from EDD, up to this point my acct was ok again but then come 3/29 and my account is showing over $2K negative. I call Money Network and speak to a representative by the name of ***** and tells us that the deposit that we initially had the issue on 3/19 was manually forced into an account(cant tell us what account) so basically we got the money twice. I explained that i didnt get the money twice and that i need my money so want to escalate to a supervisor because its not ok and i need to pay rent and bills. ***** transferred me over to a supervisor was on hold for over 2hrs and no one ever picked up. Every time we call its something different the first time we called for the first incident we were also on hold for over an hour until the call gets disconnected.

  Business Response

  Date: 04/12/2024

  Thank you for bringing your concerns to our attention.  Our records show that you received an ACH reversal credit that was issued to the account on 4/2/24.  When you contacted Money Network **************** to report the issue for the transfer completed on 3/19/24, a reversal for the transfer was submitted on 3/25/24 and was pending.  The transfer reversed on its own on 3/26/24 resulting in the first credit on the account.  Since the transfer reversal submitted on 3/25/24 was still pending, the 3/26/24 credit was reversed to avoid being credited twice for the same transfer resulting in the account being debited on 3/29/24.  Once the pending reversal cleared, the final credit was issued to the account on 04/02/2024. We also have no record of a dispute being reported.  If you have any further questions, we recommend that you reach out to the phone number on the back of your card.