Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

First Data has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Corporation

  3800 NW 38 Street Fort Lauderdale, FL 33311

• 

  First Data

  2300 Palm Beach Lakes Blvd Ste 310 West Palm Bch, FL 33409-3310

• 

  First Data Corporation

  224 Commercial Blvd Ste 300 Laud By Sea, FL 33308-4443

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money network errors preventing access to funds in account and preventing myself and several other employees from receiving funds and affecting our necessary and life-altering bills needed to sustain life.

  Business Response

  Date: 04/01/2024

  Ms. ******,

  Thank you for reaching out however, we would need details as to what specific issues you are having with using your card. In review of your account, card ending in 6418, there was successful deposit of funds on 4/1/2024, a successful withdraw on 3/31/2024, a successful deposit on 3/30/2024 and a successful transfer to a personal bank account on 3/27/2024. Please specific what issues you are having and how we can assist or reach out to Money Network for assistance. If your co workers are having issue they would need to reach out on their own for assistance on their cards. 

   

  Thank You, ******

   

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am typically able to receive my funds when I withdraw money from the **** or even look at my account balance, when I use the app. I expect to be able to view this immediately after the money is transferred from my employer to my money network account. I have time sensitive bills that my life quite literally depends on from this app, and this method of payment for me to live my life and be able to pay for my things as any employer should be providing for me when I put in so much time working for them. Theres absolutely no reason that I should be waiting up to five business days to receive my money when every single other time Im able to access it immediately through an ATM. The delay of receiving my funds has affected me financially on a very large scale and even on a small scale, like having to pay a fee to go through the customer service line and transfer my ********************** digitally from my money network account to my bank account is extremely unfair, and for me to have all these problems and suffer at the hands of money network, just because they are clearly incapable of providing a reliable or functioning method of payment is despicable. I want to file a lawsuit for the bills and inconveniences that I have because of money network and I want to be compensated for my time, my emotional turmoil that has occurred because of the withholding of my paycheck and money that I should not have had to spend because of an inconvenience provided by money network to myself. This entire situation is ridiculous and extremely inconvenient. 
  
  Regards,
  
  *******************************

  Business Response

  Date: 04/12/2024

  Ms. ******,

  It appears that you are unhappy with the method of payment, Money Network, chosen by your employer for payment of paychecks as well as the timing of your paychecks. This is something you would need to speak to your employer about to discuss any other options they offer to pay their employees,

   

  Thank You, ******

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new unemployment insurance card from money network was stolen. I called the phone number ************, the customer ******************** are so ignorant and just transferred me to government phone number ************ without helping me. It is the CA government asked me to call them. Another phone number ************ kept on asked me to put in the card number, if I never received the card, how can I put in phone number?

  Business Response

  Date: 04/05/2024

  Mr. Qui,

  Thank you for reaching out with the stated concerns. 

  Our notes indicate that you were able to speak with **************** and a new card was issued to you on 4/1/2023. Please allow 7.10 business days to receive to receive the new card.

  We believe this issue has been resolved however should you have any further issues or concerns please do not hesitate to reach out to us. 

   

  Thank You, ******

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a registered unemployment claimant in the ***********************. I am forced to deal with Money Network, A third party company I never asked to deal with. I never gave the ***** authority to hand my personally identifiable information to a third party. When I call in I get transferred the ********** ********** of ****** What does the ********** Works call center have to do with this? Why was my personally identifiable information given to a third party? Why was my ZIP code changed? I checked the address on my ***** file on 324 as you can see and I checked the address and made certain it was correct with *** one of the few people who confirmed the address. I also was told that the original address. I was given a **** tracer number that was fraudulent then I was told the shipping would be Reference Number for Call: 127AM *********** Employee ID Number Told me that they are *****ing me a new debit card within 3 days via ****** I asked looking at the employee number I asked is this Concentrix. The person I spoke to said he was actually an employee of Concentrix. Concentrix is the company that I had worked for, got fired by went to the appeals board tribunal and Won against. It is strange to me that this is how this plays out how the company that fires **************** and hires people in foreign lands to replace us, is the company that ***** is in partnership to send cards out to ************************************* Claimants. I was not given the opportunity to have the card sent to me via ***** on any other call. Handling of PII Information is absolutely poor, wrong zip code on the address could have been manipulated by my former employer to cause additional financial hardship, but since the address was changed, original address can not be disclosed. This is clearly retribution. They knew I would need the card. I was transferred to the ***** of labor in CA, argued with hung up on, frustrated and harassed I have ptsd

  Business Response

  Date: 03/26/2024

  ************,

  Thank you for contacting us with the stated concerns. We apologize for any confusion regarding the information given regarding your Money Network card. The card was sent out Federal Express tracking number ************. Tracking shows package was delivered today, 3/26/2024 at 9:32am. Delivery picture shows package was left at the door. 

  If you have any further questions please do not hesitate to contact us. 

   

  Thank You, ******

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection note in the amount of 299 dollars from first merchant service after my business was closed for 6 month. I called them to ask how did this amount been generated, and they gave me the answer of " Maintenance fee" + collection fee + ACH return fee+ service fee. I was explained first time by their agent that I my bank fail to release 20 dollars of transaction fee to them and causing the total amount accumulated to 299 with all the fees mentioned above. When I confront them of how it possible penalty fees can be "1500%", 20 times more than original amount plus ACH is real time transaction there won't be any return charge! The agent put me on hold then the call was disconnected by their agent, and no one calls back. I called them second time to inquire the information again, the different agent explains somehow the 20 dollars was already paid for, so the 299 was generated from a 99 dollars maintenance fee I didn't pay. Still, this is nearly 300% charged then I asked the agent when that policy was become effective, she response 2023 which I never received, then I asked her when they sent out a notice ,she went silence then she put me on hold and disconnect the call after 10 minutes. No one calls back! I email them, they respond was "please give us a call !?" Apparently, this company is lack of training and transparency, a simple question of how did the 299 was accumulated can come back with two different answers, and the questions they can't even answer themsleves. My concern is even any credit card company won't charge more than 100% of penalty fees to customers regardless the situation, a credit card limited in 1000 they wont let your balance went all the way to 3000 with 2000 are fees! This company should be consider a scammer taking advantage of customers. I demand they removed all the fees, or I will no longer using their service.

  Business Response

  Date: 03/21/2024

  Mr.  *****,

  Thank you for reaching out with the stated concerns. 

  We have attached your October and November 2023 statements for your review. The account went into collections when we were unable to debit the processing fee of $19.55. You are billed $25 for each debit rejected from your bank account. You were charged $50 as a collection fee. We were then able to debit $19.55 and $50 from your account. November we attempted to debit a $99 annual fee that rejected and again sent the account into collections. The collection fee for going back into collections is $150 plus the reject fees. We will, as a courtesy, waive the $150 collection added to the balance. 

  Please remember it is important to have the funds available to cover any charges to avoid additional fees. 

  Do not hesitate to contact us should you have any further questions. 

   

  Thank You, ******

• Initial Complaint

  Date:03/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD SETUP A NEW MERCHANT ACCOUNT WITH **********************, I ALREADY HAD THE CC PROCESSING TERMINAL FROM CLOVER, JUST NEEDED A NEW MID. I GET MY FIST MONTHLY STATEMENT AND THERE WAS FEES DEDUCTED FROM ***********. THEY CHARGED ME A $149.00 WITHOUT EVER MENTIONING IT. I AM ALREADY PAYING $60+ ON THEIR APP SUBSCRIPTION. THEY NEVER MENTIONED IT EXPICITLY WHILE SETTING UP THE ACCOUNT. THIS IS SCAMMY BEHAVIOR.

  Business Response

  Date: 03/21/2024

  Mr. *****,

  There is a one time application fee of $149.00 which is a standard fee and also part of your signed contact. Please review your contract fee section. If you need copy of your merchant agreement please request it and we would be happy to provide a copy. As this fee was part of your agreement and by signing the agreement, you agree to the fees, the fee is valid and not refundable. 

  Thank you for reaching out and do not hesitate to contact should you need further explanations

   

  Thank You, Fiserv. 

• Initial Complaint

  Date:03/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received Middle Class Tax Refund by card from Money Network, but card was destroyed by fire. I have attempted for months to obtain a replacement, but their systems keeps telling me they are having technical difficulties. Chat agents with company keep referring me back to the same number with technical difficulties..

  Business Response

  Date: 03/22/2024

  **********,

  We apologize you had issues reaching an agent with Money Network. 

  A replacement card has been ordered you and should arrive within ten business days. 

  If you have any further issues, please do not hesitate to contact us. 

   

  Thank You,  ******

  Customer Answer

  Date: 03/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for EDD benefits under Paid Family leave. My benefits were uploaded to a Money Network card, and scammers were able to access my account and hack my information due to limited security measures in place by money Network, now I have no way of accessing my account and I cannot get through to a customer service representative to help assist me in correcting this matter and getting access to my money and account. The weekly benefit from EDD was 1680 and it paid on a bi-weekly rate. EDD deposited 3 times for a total of 5040 and I have not been able to access my benefit payment.

  Business Response

  Date: 03/21/2024

  ************, 

  Thank you for reaching out with the stated concerns. Our notes indicate that an agent reached out to you today, 3/21/2024, to discuss the account, assist with transferring funds and provided you information on filing a dispute for the fraud. 

  It appears the issues have been addressed, however, do not hesitate to contact us should you have any further questions or concerns. 

   

  Thank You, Fiserv

   

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  during the week of 03/01/2024 I notice that first data and clover have been charging my account for nearly 3 years at a monthly of ****** at a total of ******* for service I no longer needed and should have been transferred to the new owner of my business. I hadn't noticed the charge because I have other business charges that are automatically deducted from my account. I called customer service to resolve the issue. ********************/********************** informed me that the account had transferred over to the new owner and had still been charging my account and they needed to investigate further. upon completion of the first call I was informed that someone would reach out to me after the completed a 2 day investigation. no one had reached out to me so I decided to call back one week later. After speaking with the agent they told me that I would not be receiving a refund and hung up the phone. This is an outright act of fraud the fact that 1 Point of sale system can not be charged out to 2 different owners. not to mention that first data and clover are continuing to charge my account for these ********************

  Business Response

  Date: 03/21/2024

  ******************, 

  Thank you for reaching out with the stated concerns.

  When a business is sold, merchant accounts cannot be transferred to the new owner. The new owner needs to open a new account and sign a contract under the new ownership. As the previous owner, it is your responsibility to close your merchant account. There were no requests made to close the account under your name, as such the account remains open and monthly fees are billed. Notes on the account indicate the new owner of the business called and was provided information on opening a merchant account, under their own account they would be billed fees so there was no double billing. 

  Monthly statements are made available to you. Depending on how you set up your account, you can choose to have mailed, emailed or online statements. There also were no calls received regarding fees being billed on the account. 

  The equipment on the account was a lease that was past the initial term and on a month a month agreement. The lease was closed out due to a collections balance. 

  Your merchant account was closed on 3/1/24 per your request, there will be no further billing. The fees billed are valid for the above reasons and no refunds are due. 

  While we hope this resolves your questions on the billing, please do not hesitate to reach out should you have any further concerns.

   

  Thank You, ******

• Initial Complaint

  Date:03/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 2022, A Sales Agent of CLOVER / FIRST DATA MERCHANT named *********************** went to my store and do his sales talk, after discussion, I asked him if there's a contract for the device as I said, my previous device don't have a contract. He said contract contract for equipment rental is for a year, and after that, I just have to pay for the software and card transaction fees. After a year, I noticed I still charged the same, so by November 2023, I contacted this ****** and he said he will take a look, after a while he said equipment rental is NO CONTRACT, since business sales continue declining, I message this sales agent in March 2024 telling him I want to return the equipment (POS device) and to stop charging me since I am no longer using the device, he then replied he can submit the request and will sent the the return mailer and once I return the equipment, they will stop charging me. I week had past I didn't hear anything back from the agent, I tried calling the company itself, First call March 4 call center agent say I should receive a call back from another department to process the cancellation of my account. I didn't hear back for a week. I tried to call again on March 11, same thing I heard from the agent, I should receive a call back ***** hrs to process the cancellation and they will email me the return label.March 13 I didn't hear anything again, I then call them again. At first, after talking to them for more than ***************************** to loyalty department, then call had dropped and no one even tried to call me back.I then tried to call them back again and forwarded me again to loyalty department, only to find out they are asking me to pay $500.00 for returning and cancellation my account. They said my contract was for 4 years!I did try calling the Sales Agent ******, since then he didn't reply to my messages, not even answering my phone calls.

  Business Response

  Date: 03/20/2024

  Ms. ******,

  Thank you for reaching out with the stated concerns.

  We are unable to locate your merchant account with the information provided. Please respond and include your merchant number, lease number, business name and business address. Once we are able to access your account we will be able to review and assist. 

   

  Thank You, ******

  Customer Answer

  Date: 04/10/2024

  Here are the information requested,

  Business Name: Oishidesu Ramen Shack

  Business Address: ***********************************

  Phone Number: ************

  Merchant Number: 22073180010

  Business Owner Name: *******************************

   

  Thank you.

   

  *********

  Business Response

  Date: 04/23/2024

  We understand that a Canadian Escalations Agent contacted you to discuss your concerns.  The account was submitted for closure and you were informed. If you have any further questions, we recommend that you reach out to that Agent to provided their contact details.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a delivery company, I signed on with Clover, who uses a second party for their debit machine transactions called First Data Corporation, but I believe they've switched their name to Fiserv,Inc.We signed on November 2023, the first month we got charged for 2 debit terminals, when we only had 1,I called In to inform them of the double charge, and was told they don't make mistakes, asked to be transferred to another to be assisted, said they would correct the error, which wasnt corrected, had to call in again and go through the exact same thing again,but they never asked to refund any monetary loss through Multiple NSF fees charges due to them continuously attempting to take large & small sums of money from my account. I have the bank statements to prove their attempts, and I even sent it to them, to prove to them what was happening, and they continued to tell me that they saw no *************** was being taken from my account, I called ******************** because I'd had enough, and they said they couldn't help me because I wasn't with them for 6 months, I was asked if I wanted to be transferred to first data representative, I said yes, rep said if I stay on with them he would be help,I said no, I want my account closed and send me a bill with a statement of the payments I've made, I can no longer trust them with my account after months of continuous attempted withdrawals from my account, he said I would be charged $500 additional if I wanted to close my account, I told him they breached their contract with me by taking unauthorized amounts of money from me. He told me that that's not a breach of contract, but then told me that he would close my account without the fee, and that the final payments will come out of my account, which I said no, I've blocked your business from taking money from my account, I said again, send me the final bill statement so I can pay through my bank account, it's been over a month or two without them closing my account, I called again today.

  Business Response

  Date: 03/20/2024

  ******************,
  Thank you for bringing the stated concerns to our attention. Fiserv is the corporate company of Clover, not a third party. 
  In research of your account we do not show any double charges for equipment, you were billed for one terminal. Your equipment was set up on an installment plan of $166.67 plus $5.00 maintenance every month until March 2024. We were only able to collect the first payment in December as it appears there was a stop payment put on us. Due to the stop payment and uncollected payments, the account was was put into collections. The multiple attempts on your bank account for different amounts are attempts to debit funds by collections due to a balance. 
  

  Please do not hesitate to contact us should you have any further questions or concerns.

   

  Thank You,

  Fiserv

  
  

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  You still havent accepted accountability for your mistakes. I want these charges explained in detail,  if my monthly bill is $193 per month, what are these charges then? Please see attached Attachments. I want my account closed & this finished with a release letter, I don't even want your debit machine, which was the only good thing from this experience. I want a final bill, that I can safely pay through my bank, so this can be done & just a bad memory. 
  
  Regards,
  
  *******************************

  Business Response

  Date: 04/19/2024

  ******************,

  Thank you for reaching out with the stated concerns. 

  We understand someone reached out to discuss the fees and provide a statement for the amount owed. We found no double charges for the equipment and only one terminal being billed.
  Your account was set up on an installment plan of $166.67 plus $5.00 maintenance every month until March. However, it seems that you put us on stop payment, and we were not able to retrieve any further installments except the first one in December putting the account into collections for nonpayment. 

  You would need to work with collections to resolve the balance due. 

  Please do not hesitate to reach out should you have any further questions or concerns. 

  Thank You, ******

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I have provided attachments to you & many other of your customer care representatives with proof of the withdrawals from my business account, time & again, with the same exact result,  absolutely nothing with no accountable whatsoever.  There is absolutely no question that you tried multiple times to take unauthorized payments MULTIPLE TIMES which resulted In 100's of dollars worth of NSF fee, for a new business owner,EVERY dollar counts. Everytime I looked into my account, i was concerned at what would be coming out, for the months you had authorization to my business account. It was absolutely terrible to say the least. I wish I could do more to make others aware of the terrible service I had with both FISERV & CLOVER, but I'm happy to be with another provider who explains charges & charges appropriate. I have not & will not recommend your service to any business owner I ever come across, and will leave reviews on both, to try to help others avoid what I went through.

  I have talked with a representative & have banking information & will pay the remaining balance of $564.99 on Monday,April 29th,2024 or before through my bank safely, and will send a payment confirmation upon completion. I would like a release & payment letter mailed to me. 

  Remember, to be a 5 star business, you need to be both HONEST & ACCOUNTABLE. I'll be happy to pay off my debit machine & put this whole experience behind me.

  
  
  Regards,
  
  *******************************

  Business Response

  Date: 05/03/2024

  ******************,

  We reached out to you on 5/1/24 to discuss your concerns of double billing. At that time, you chose not to discuss the fees and asked to more forward with closing the merchant account. We thank you for acknowledging and paying your collections balance. 

  As there are no further outstanding issues, we will be closing our case. 

  Thank you, ******

   

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  After months of me begging for you to fix the problem, you reach out May 1st 2024.

   

  I would love for you to close this account as you've just stated & be free and clear to move forward, but you've just sent me a bill for $1,600!!!!!!! SEE ATTACHMENT.  I cannot accept to close this issue, until you've sorted that one. I refuse to pay your company another dime after paying what we agreed to, and after all the money that I've lost to your business. I eagerly await your response.
  
  Regards,
  
  *******************************

  Business Response

  Date: 05/09/2024

  ******************, 

  There is no attachment. Please attach a copy of the bill you received so we may review. 

   

  Thank You, ******

  Customer Answer

  Date: 05/13/2024

  I apologize, I forgot to attach to previous message.

  Business Response

  Date: 06/11/2024

  Please note that our Canadian Escalations Team has been attempting to reach out but have been unsuccessful in receiving a response from you.  In order to resolve, you must respond to their messages.

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I haven't received a update besides one phone call on closing my account. I was verbally informed to disregard the $1600 bill, but haven't received a release letter. So unsure how to continue.
  
  Regards,
  
  *******************************

  Business Response

  Date: 06/28/2024

  We have made more attempts to contact you and left call back details on your voicemail.  We would appreciate that you would respond to our efforts.

  Customer Answer

  Date: 07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I haven't received a message,I just checked, can you just send me a release letter so this can be done with? Gosh, it's been months now. Clover account is finally closed, I paid. Just send me a release letter from the contract & let's end this.

  
  Regards,
  
  *******************************

  Business Response

  Date: 07/24/2024

  We have made several attempts at contacting you by phone and left messages with contact information with no response made.  Our records reflect that you paid the original collections balance of $564.99 on 4/30/24 that included fees that ACH rejected and terminal purchase (under MID 82659540017).  We found a second account *********** that had the collections balance of $1629.98 that included terminal purchase, ETF and fees ACH rejected.  We asked you previously to send documentation of when the equipment was returned but we did not receive.  Nevertheless, we waived the collections balance of $1629.98 and the second account was closed.  If you have any further questions, you will need to contact FD Canada or return messages that have been left for you.