Business Profile

Credit Card Equipment

First Data

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Equipment.

Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

581 total complaints in the last 3 years.
204 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As President of my company - open air chair repair, ***** I entered into a lease with First Data Services, LLC on 6/10/2021 for a credit card processing machine. I was under duress at the time - my old CC terminal stopped functioning and they told me my machine could not be "updated" anymore - I would need a new machine. They sent one out the next day and I was able to process all the CC sales pending at the time. The lease was for a term of 48 months. I set up an automatic withdrawal from my business checking account to cover the lease and monthly fees. As of November 2022 - I changed CC processing companies and put the leased machine away. When I realized a few months later that First Data was still withdrawing a monthly fee - I found and reviewed the lease that stated it was "non-cancellable". It wasn't until Nov. 21, 2023 that I actually made the time to take action to stop the automatic withdrawal from my checking account effective Jan 1, 2024 and wrote them a letter stating I was terminating the lease and returning their CC processing machine. On January 20, 2024 I boxed up the terminal and returned to them Certified Mail with a return receipt - which I have. I made two attempts to call the company to try to negotiate a settlement - only to be told both times that a "supervisor" would call me back in 1/2 hour. No return calls. On February 22, 2024 I wrote a final letter stating that the buyout amount of $803.00 was not acceptable.Their response was to turn the account over to a collection agency - **************************** for the amount of $967.20, dated Feb 23,2024. I have not responded to their notice. Yesterday I received an e-mail from FDGL **************************** saying they are offering a settlement of $550.00 to close the contract. - I have not responded to them either. I have paid them over $1600.00 for amount of time I had their machine. They have their machine back and I don't feel I owe them anything more.
Business Response
Date: 03/29/2024
Ms. ********,
Thank you for bringing your concerns to our attention.
You signed a 48-month non-cancellable lease subscription. There are 18 payments remaining on the lease term. Although, you have returned the equipment, it does not release you of the obligation of your agreement. The full buyout cost to close the lease is $823.03, however, we can offer a settlement of $550 to close,. If you wish to move forward with the buyout please contact First Data Global Leasing at ************ . If you need to review a copy of your agreement they would be also be able to provide a copy.

Thank You, ******
Customer Answer
Date: 04/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for the offer - however, I am not interested in paying any additional fees. I have paid over $1600.00 already to lease a machine I only used for few months. As I mentioned before, I signed the lease under duress because my other machine could not be "updated" and I had to buy a new one. I was given NO options. I have been contacted by **************** concerning this issue as I believe my complaint has moved up to your financial superior and have asked them to assist me since I have been a exclusive client for over 50 years. I am also going to continue express my opinion that First Data Merchant Services, LLC deals in unfair consumer practices with the intention of defrauding small businesses. I next contact will be in contact with the Colorado ************************ and the Consumer Protection Agency.
All I am asking is that the remainder of said lease is VOIDED - no further financial exchanges involved.

Regards,

*********************************
Business Response
Date: 04/11/2024
Ms. ********,
We are sorry to hear to you feel that way as the agreement clearly stated that it was a non-cancellable 48 month lease, there was no defrauding or hiding of the terms. You had the option of not signing or agreeing to the terms and looking for other equipment outside of Fiserv. By signing the agreement you agreed to the terms listed, the equipment is also shipped with a Welcome letter that again lists the terms of the 48 month non-cancellable lease along with the payments and states to call if this is not what you agreed to or thought you were agreeing to.
As a courtesy, we have offered to lower your full buyout cost to close the lease from $823.03, to offer a settlement of $550 to close,.
We would be happy to review any proof you can provide that shows you were provided or told of different terms, or in anyway defrauded when signing the lease.

Thank You, ******
Customer Answer
Date: 04/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for your response. As I mentioned in my original complaint - I was under extreme duress when I had 3-4 days of sales that I could not process because the CC machine I had (also one of yours) - could not be updated to process sales and I was told that I HAD to buy or lease a new machine. I had no choice at the time.
When I stated that in my opinion First Data Merchant Services, LLC deals in unfair consumer practices of requiring a 48 month lease of a piece of technology that is obsolete in 6 months and cannot be updated to serve its function is designed to unfairly target small businesses like mine.
Your offer to close this file for $550.00 is still excessive in my opinion. I am willing to offer a one time payment of $200.00 to close this case and move on. I have better things to do and I'm sure you have bigger fish in your pond to catch and eat that me.
Regards,

*********************************
Business Response
Date: 04/19/2024
Thank you for your response.
We have provided all available options to you. While you may not agree with those options, you did sign and agree to the the lease and are obligated to that signed agreement. It is not negotiable.
A merchant does have options for a lease upgrade if they wish to get an updated piece of equipment however equipment has never never been ruled obsolete within six months of being leased.
Thank You, ******
Initial Complaint
Date:03/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They continue to make unauthorized transactions on my account.They change name even after I created a stop payment.249.00 ***** 9.31 3.09 7.50 7.50 8.75
Business Response
Date: 03/15/2024
Mr. Eagle,
Thank you for reaching out with the stated concerns.
Our records indicate you called to cancel your merchant account on March 13, 2024 and the account was cancelled that day. Fees prior to cancellation would be valid and non refundable as the account was open. We would be happy to review any documents you have requesting cancellation prior to March 13th. You can respond to this BBB complaint or email us at ********************* and reference case number 12754414,
Thank You, ******
Customer Answer
Date: 03/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*********************
Customer Answer
Date: 03/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is absolutely unacceptable. As you can see no transactions or run and I could not get in touch with the original people. I purchased this product through which is a third-party reseller for you. Therefore, you should be able to defend your third-party resellers for bad action. Please remove any fines and refund any money that you took after November, when the services were no longer used.

Regards,

*********************
Business Response
Date: 03/21/2024
Mr. Eagle,
The account is with Fiserv directly. You were not set up through a 3rd party reseller. Our customer service number is listed on your monthly statements and customer service is open 24/7 to assist.
As previously advised, fees are valid and non refundable.

Thank You, ******
Initial Complaint
Date:03/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a problem with Clover Merchant services ID# ************. A couple of months ago Clover(First Data) did terminate the relationship with me(**************** Restaurant) and held my money about $72,000 which I should be receiving on March 1, 2024. Still today, I have not received my money and when I call inn every time they transfer me from one department to another and not giving any information. One time I was able to talk with an agent and he asked me about my Nationality. They are discriminating me because I'm Armenian and still now holding my money for no reason. I have no dispute nor any problem with customers and still today I'm facing a financial issue because I paid for my workers , I paid all suppliers, I paid for all utilities but in reserve I didn't get any ***** back to my account. And as you can imagine holding a restaurant business is taking a lot of financial responsibility that have to pay every month, but in order to keep up my business I need my money that Clover is holding from me months and and responding any calls that I make. Please help me to file a compliant
Business Response
Date: 03/22/2024
Ms. *********,
Thank you for reaching out regarding the funding on your account.
There were some risk concerns on the account as it was newly boarded, receiving fraud disputes and keying sales when the account was approved for 100% card present only.
We are able to do a partial reserve release of $40,000, please allow 1-3 business days for funds to reflect in your bank account. We will review the account for release of the remaining funds in 30 days, please contact us at that time.

Thank You, ******
Customer Answer
Date: 03/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*****************************
Initial Complaint
Date:03/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deceptive practices. Sales person told me if I didnt like my clover pint of sale I could cancel no problem. The piubt of sale FAILED to process cards on the opening day of my business. I have tried for months to return the faulty equipment with no response but still being charged for credit card processing from a company Im not using. Turns out Im still being charged $55/mo
Business Response
Date: 03/14/2024
Ms. ******,
Thank you for bring the stated concerns to our attention. You have not provided any business or account information therefore we are unable to locate an account for review and assistance. Please respond with you merchant and/or lease number, business name and business address.

Thank You, ******
Initial Complaint
Date:03/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business advertised on ******** as Clover and promised a free charge machine. Then they wanted to charge me almost $3000 for the machine they said was free. I returned the machine and cancelled any further talk. I have discovered they have been taking money out of the account on which the charge machine was to be used. They did not have my permission to withdraw anything. I I have used.never used their system as it was falsely advertized and way more money that any other
Business Response
Date: 03/14/2024
**************,
Thank you for reaching out with the stated concerns.
The merchant account and lease was signed through a third party ****************************** (ISO), Merchant Services LLC. We have attached the signed leased agreement which clearly listed the lease terms and costs. Additionally, is a Welcome letter sent with the equipment again providing the lease terms and cost. The letter also states if the information provided is not what you agreed to or believed you were signing up for to call. There were no calls made to dispute the terms or cost.
Please provide any documents or proof in dispute of your contract that states the equipment provided would be no charge.
Thank You, ******

Customer Answer
Date: 03/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This occured in 2022 to present. ************ should not have used my banking information. They had no right. The information was given in good faith that it would not be used for anything but *********** from the *** they were offering. This is a bat and switch. Their ad on ******** said Free *** equipment. I don't have a copy of it. The fact is I denied their service once I discovered they had lied about the free *** equipment. I never used it. Check for any sales data on the account. NONE. I

Regards,

******************* eqipment
Business Response
Date: 03/21/2024
**************,
As stated your account and lease was signed by a third party ISO. If they offered you something for free but did not provide that free item, it is something you should have discussed with them before signing and agreement to the payment terms. What we have is a signed agreement valid agreement that clearly states the terms and cost.
The lease is valid.

Thank You, ******
Initial Complaint
Date:03/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau has been great with help. On complaint, I had an account with ********************** ACCOUNT #************ supposed to have been canceled and settled out by First Data. For the life of me I don't understand how ***'s club could get mixed up with such incomepance as First data has shown me. Please see a bill for an account I no longer posses and please see refund for the same account that they closed out, and yet they still keep emailing and trying to collect. I can never recommend this First Data to anyone until they get their act together and coordinate. I can only tell people stay as far away from First data as possible. I Want First Data to leave me alone. Pump World / Wholesalepumps.com
Business Response
Date: 03/21/2024
Mr. *******,
Thank you for reaching with the stated concerns.
The collections balance was on merchant number 367356073885 as it appears you had two accounts. The second account has been closed and the balance waived.
We believe this resolves the issue, please do not hesitate to contact us should you have any further concerns.

Thank You, ******
Customer Answer
Date: 03/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*********************
Customer Answer
Date: 03/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear BBB and Friends, First Data thank you for issuing a refund

on the last payment $474.35 made and completely closing my

accounts with First Data. For the previous 8 years I paid

monthly on an account I was unaware of and no benefit to me

$59.85 x 96 months $5745.60 for an inactive account opened in

2015. I cannot understand how First Data is fast to bill but not

monitor account activity and inform customers their accounts

are inactive and terminate accounts, First data just kept on

billing. Brings me to my second grievance. First Data continues

to bill me via E-mail. Please respond with statement stating no

monies owed and accounts closed and an assurance you have

contacted your billing department to Please Stop Billing Me.

Thank You.

PS I'm not sure First Data read the *** submission. If they continue to harass me needed to know if it is OK to complain again.

Regards,

*********************
Business Response
Date: 03/27/2024
******************,
We have many merchants who process only on a seasonal basis and merchants who rarely accept credit cards but like to have that option for their customers which is why it the merchants responsibility to close the account if it is no longer needed.
We located two merchant accounts ************ and 367591600880, both have been closed and there are no collections balance due at this time. If you have any other accounts please provide those merchant numbers. You can contact us at anytime if you have questions or concerns.

Thank You, ******
Initial Complaint
Date:03/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had merchant services with First date reporting services LLC, the First date reporting services LLC stolen money from my bank account after I paid monthly service fee ! 8/31/2023. $59.95 9/25/2023 $69.95. 10/17/2023 $125. 11/2/2023 $295. I was contacted them many times. But they wont return my money !!! And base on this . They charge me more service fee with no reason and not email to notice me !!! 10/2023. 11/2023. 12/2023. $59.95/each month. I think they are not trustworthy and should not be qualified to provide this service!!! Now I terminated their service, but I want my money back. Could you guys help me solve the problem?Thank you so much
Business Response
Date: 03/20/2024
********,
Thank you for reaching out with the stated concerns.
Your merchant account was set up through a third party ****************************** (ISO), First Payment *************. They have advised the reached out to speak with you on 3/15/2024 and confirmed that you had received refunds in the amount of $59.95 and $69.95. An additional refund of $420 was issued on 2/8/24 however it was held on the account. We apologize for the delay. The remaining refund will be released to the bank account on file. Please allow 3 -5 business day to see the deposit.
Do not hesitate to reach out should you have any further questions or concerns.

Thank You, ******
Customer Answer
Date: 03/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I have another question that could you request them refund the extra service fee they charged me $59.95 for three months? They charged me no reason. Not email to notice me!

Regards,

*************
Initial Complaint
Date:03/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I left a review a couple days ago addressing my issue, which is thus:I used to work for Hot Topic years and years ago. I used a money network account/card that was provided to me by this employment. I did not use the card after I discontinued my employment there.I have been receiving multiple (more than 10) emails from Money Network saying that my account is continuously being locked due to multiple failed log in attempts.I attempted to call the customer service line of *********************************************, only for the automated pickup line to disqualify me from receiving help (it couldn't find an account for me based on my sensitive info, including my social security number. It also did not give me an option to speak to an associate). There is no email I can find to contact the financial institution either.I explained this all in the review I had left, and I just discovered today that there was a response from what I'm assuming is either a bot, ai, or some auto response machine from the company - because all the review replies are signed with a single name - the same name was in all the emails I received. The response was for me to email them at "*****************************" and reference support number "*************". I'm not sure what they expect me to do when all I have is asterisks to go by. There is nowhere for me to log in to possibly "reveal" sensitive information that those asterisks would be hiding. There is no way for me to get the email or the support number to contact them.The failed log in attempts from whoever is trying to get into my old banking account have not stopped. They still come multiple times a day. And I still have no way of contacting Money Network. Do I have to wait and watch until I have my account hacked into? Do I have to watch them try and steal my identity, or my sensitive info? Do I have to watch as they perhaps steal my identity? And leave me responsible for whatever they hook me on the line for ?
Business Response
Date: 03/22/2024
Ms. ********,
We apologize for the frustration. We have made adjustments and deleted the personal information from the account.
You should not receive any further notifications, however, if you receive anything pertaining to this account, please reach out to let us know.

Thank You, ******
Initial Complaint
Date:03/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been trying to set up my edd account and finaly got it working, I cant find any option to auto transfer upon deposit into my regular bank account
Business Response
Date: 03/11/2024
**************,
We show a successful transfer to funds from your Money Network card to a bank account on 3/2/24 and 3/9/24.
While it appears the transfer issue you were having has been resolved, please do not hesitate to contact us should you have any further concerns.

Thank You, ******
Customer Answer
Date: 03/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
The issue and concern is not being able to set the system on auto transfer ie once it hits you Friday evenings it automaticly transfers to my outside account. This not only leaves the money there for a shown asset for your company but the ability to float it for 6 total days a-curing interest for you, unlike *************** where it would auto transfer. I have also followed up with Governor ******* office leaving a voice messsge.

Regards,

*******************
Business Response
Date: 03/15/2024
**************,
We understand that previous you were able to have funds auto transfer to your bank account and you would wish for that continue. However, you account and funds are now set up with Money Network and that is not a service that we offer. Automatic funding to your bank account is not an option available to you, you would need to log in or call to transfer the funds. There are other options available to you such as using the card for purchases and payments, withdrawing funds from an ATM or a face to face teller withdraw at a bank. Please refer to www.moneynetwork.com/edd for information.
Thank You, ******
Initial Complaint
Date:03/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Money Network receives the benefits from *** that are awarded to the claimant. That is me. This is a new financial institution. The BofA was the former. There was never a problem with **** in receiving my benefits from ***. MN took over 2/14/24. The *** has deposited to my account with ********************************************* on 2/14/16 the funds with an *** ID# for verification. Today I was not able to retrieve those funds from my account. ********************************************* would not say why. They said contact ***. The *** did their job providing the deposit and identify number confirming the deposit. They have completed their end. MN is refusing to release those funds to me without any explanation other than contact the ***. I gave them the ***'s conf. #. They still said contact the *** with no further explanation. MN is withholding my payment for an unknown reason. I am in touch with the *** through my ********************** in ****** as well as other governmental agencies regarding this .I have researched this new bank's background and my jaw is still dropped. The have an "F" rating with the BBB, they have been involved in class action lawsuits, and have been sued many times over. Their business practices are less than savory. My benefit was approved by the *** on 2/14/24 and forwarded off to MN with a pay ID# and they still remain quiet as to why this is happening other than contact the ***. I am in touch with the *** through my state senator's office, and I have not heard of any issue all went well with their end anyway. I am unable to get my benefit for this period. Should it be necessary for me to file a lawsuit, I have no issues with that. None. Zip. Zero. I have been in the legal profession for my entire career and would not hesitate any further to bring a suit against this very unprofessional institution. I am reporting them for potential fraud. It is very suspicious. Very. I was a victim of identity fraud about 4 years ago when the perp tried getting u.i. benefits under my name and ss # while was working for a law firm. I made a fraud report, a police report and reported that report to every agency possible. My online account was obliterated as well in January 2024. No one else's. That was very, very strange. Just mine. The picture is becoming very suspicious to me as something fraudulent is occurring with my account and I am the sucker again. I have contacted the ***************** Sgt who assisted in the first fraudulent u.i. claim to file a new report. I need my benefit just deposited by the *** on 2/14/24.
Business Response
Date: 03/19/2024
**************,
On 2/21/2024 the client *********** *** UI and SDI initiated the closure of the account, we are unable to reopen or provide any details other then you need to contact the *** for information. A check was issued on 3/7/24 to you for the full amount of the deposit on the account.
Please direct any further questions to the CA ***.

Thank You, ******

Customer Answer
Date: 03/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

First Data is NOT a BBB Accredited Business.