Business Profile

Credit Card Equipment

First Data

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

587 total complaints in the last 3 years.
206 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This happened last november. First data would not stop reaching out to me regarding their services, I got pressured into their services, I should have known from the beginning. We had agreed to use their services if only we could cancel at any time, 2 employees had agreed to this. I have audio recording as well. They sent me their equipment and I was going to be charged right per month. When we received the equipment, we had decided to pull out. We called and said that we no longer need the services and that we want to opt out. The person on the phone cursed at us and told us we are 'screwed' because we can not cancel, very poor choice of words. From November 2021 till July 2022, we were getting charged sometimes $100 and sometimes $300. We have not once used their products and we mailed them back immediately. We don't even have an account registered for their system. Now we are trying to reach out to resolve this issue, they keep running us around and not answering phone calls, and we received a paper in the mail saying we owe $4,200. If First Data does not resolve this issue. I will take this to court with full evidence and audio recordings from all their phone calls. The poor customer service, the poor communication skills is mind blowing. I have been trying to reach out for about 3 months and everyone tells me another thing. This is stressful.
Business Response
Date: 12/07/2022
Thank you for reaching out with the stated concerns.
We reviewed the set up call made to the merchant, during this call it was specified this was a 48 month non cancellable lease. The cost and terms were reviewed to which the merchant agreed. The early termination fee for the merchant account was waived however the lease agreement is non cancellable. This was also stated in the signed lease agreement. Our agent was very cordial and thorough during the call.
We cannot speak to an agent who they claim cussed at them as we were not able to locate those calls. We apologize for any unprofessional behavior that *** have been encountered.
Lease charges and the lease agreement is valid and the merchant needs to fulfil that obligation as per the signed agreement.

Please do not hesitate to contact us should you have any further questions or concerns.

Thank You,
Fiserv
Initial Complaint
Date:11/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We closed our business down due to lack off profits after covid and the business has been closed down for 11 months. I called Clover customer service multiple times and they wont give an address they just keep transferring to different departments and wont give me that address label to return equipment The system has not worked for over a year and we have not used their services for over a year. we need current charges forgiven we had the equipment for close to 8 years and has never been replaced and broke down over a year ago.We even paid for their services for several months when we were closed down during covid 19 Thanks, ************************* ********* ****************** ***********************************************************************************
Business Response
Date: 11/25/2022
Thank you for reaching out with the stated concerns. We have closed your merchant account along with the lease. The equipment does not need to be returned.
While we believe this resolves your concerns please do not hesitate to contact us should you have any further issues or questions.

Thank You,
Fiserv
Initial Complaint
Date:11/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of August 27th, our Account has been placed on hold due to chargebacks that we had received from a customer who did fraudulent transactions. I was never made aware that my account was on hold and all the transactions that had gone through were not being deposited into our account. I was assigned an analyst named ******* who i had scheduled a meeting with on 09/19/2022 asking where our funds were the told us that all the transactions from the date were placed in a reserve account and would be released after 60 days from the date that our account has been on hold (release date should be October 27th). We tried to seek more information and were told that their security team would contact us in ***** hours, and we never received and email or call from them. September 26, we received a letter informing that our account was terminated and a total of $6685.08 were in the reserve account which is inaccurate. The total amount of funds that have been held by this company is $9610.78. When i called to correct the issue again i was told by their customer service agent named ******* said that what she could see on her end is that the account had $6993.83 and that security would contact me for the information that i was requesting. For the last 2 weeks I have been calling and trying to get in contact with them and as soon as i get a rep on the phone the say they will place me on hold and hang up the call. They are refusing to release my funds and refusing to give me any information. I have yet to be contacted by "the security department". I am a small business owner and holding these funds from me past the date that the informed me they would be released is outrageous. They do not want to give me information or funds and do not contact me. They failed to mention to me that the funds were being held in the first place. The only reason i knew was because i was able to see my bank statements and noticed that none of the transactions were deposited.
Business Response
Date: 11/18/2022
Thank you for contacting us with the stated concerns.
The current amount on hold is $6993.98. Prior to the merchant funds being held there was a collections balance of $1034.62. The balance was funded from the held funds. Additionally, chargebacks received have been funded from the reserve account.
The most recent chargeback received was on 10/7/22. Due to the chargebacks the reserve has of course depleted down to $6,993.98. Funds will not be released at this time to ensure any further chargebacks will be funded. The account can be reviewed again for release of the remaining amount on 12/1/22.
Please do not hesitate to contact us should you have any further questions or concerns.

Thank You,
Fiserv
Customer Answer
Date: 11/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have receipts and evidence that states the actual amount that is supposed to be held in the reserve account and it does not sum up to the $6993 that is said by you. Since the moment my account has been placed on hold the total sum that I am supposed to have in the reserve account is $9,610.78. it's a total of 7 transactions that were not deposited into my account due to being held in this reserve account that you guys say. As for the funds of the chargebacks, they were all taken from my account so there is no reason that it should be taken out from the sum that is in the reserve account. There were three transactions that we were supposed to return to customers since they paid for a service that we could not provide because the funds were held, and they have not been returned to the customer or into our account and it's not accounted for in the sum that you state either. Even if you are taking out the collection money from what we had and the recent dispute it is still not adding up to what we are supposed to be returned. You state that ******* for collections was taken out the reserve account but it still does not add up to $9,610.78 or taking the ****** from the dispute either. There was a dispute that ruled in our favor so those funds should be in the account as well which is $1,605.90 which is over $10,000 in held funds by you guys and it's not being all accounted for, it's also not being even stated or clarified where these funds have gone. As per the letter sent by you guys the account had $6685.08 in which nothing adds up to the amount we are supposed to have. Now were told that there is $6993.38 but it's still not even close to what we are actually supposed to have. When I ask either you CS agents no one seems to understand where the funds are being held, and I personally need answers.

Regards,

***************************
Business Response
Date: 11/23/2022
Please send the receipts and documents you have regarding the amount as stated in your complaint.
Customer Answer
Date: 11/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attached you will see the receipts with the dates in which they were processed which the first one is from August 27 which is when the account was on hold, and all the other transactions from there on with the dates provided.

I have also attached the dispute for $1605.90 that was approved on our end that you are not accounting for either that should be in the reserve account.

Regards,

***************************
Business Response
Date: 12/02/2022
There are no attachment provided in this case. Please add attachments for review.
Business Response
Date: 12/13/2022
**********************,
There are two attachments which seems to be the same one. Total of receipts listed is $9611.48.
You had three chargebacks $2851.40, $1605.90 and $333.90. Three chargeback fees which are $25 each. One collections fee of $50. Total of debits $4916.20. Which brought the total held down to $4695.28.
The chargeback of $1605.90 and $333.90 were reversed and funds returned. Leaving a final balance in reserve of $6635.08.

While we believe this explains the amount held please do not hesitate to contact us should you have any further questions.
Thank you,
Fiserv
Customer Answer
Date: 12/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As previously mentioned, the three chargebacks were pulled out of our bank account. Meaning that they should not have been pulled out from the sum in the reserve account. The Debt that is supposed to be pulled from the reserve account is the $25 chargeback charge which equals to $75 and the $50 collection fee. I can show bank statements showing that the fund for all the chargebacks were pulled out of our bank account. On top of that, none of the funds that were supposed to be returned from the chargebacks that ruled in our favor were deposited into our bank account. If they are not in the reserve, then where are the funds? That is $1939.80 that are unaccounted for.

We have called nonstop asking when our funds will be released and have not received any answer your team said that we would get a call from security/risk team 3 weeks ago and yet have not been called, emailed or anything. You guys said that December 1st, 2022, our funds would be released, and it's been 14 days since and nothing. We have not gotten any answers and our funds are unaccounted for. We need the correction of our funds that is not supposed to be $6,993.38 it's supposed to be $10,791.90. We need a number or contact information to speak to someone about this. I need answers as to when my funds will be released.
Regards,

***************************
Business Response
Date: 12/23/2022
We are showing Chargebacks were unpaid.
Please provide full bank statements showing the debit to your bank account of the chargeback.

Thank You
Customer Answer
Date: 12/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As you can see in the attached bank statements all the chargeback funds were removed from my account. There is an amount that was taken for $2,302.96 which is 2 chargebacks added together ($1,269.46 and $1,033.50) All chargebacks are posted on there and you can see how the funds were taken out of the account. and you can also see that the chargeback that was approved in our favor was never deposited in our account and should be added with the funds in the reserve.

Now that you can see the evidence that i should have more funds in the reserve than you mention, i expect the total amount to be rectified and I should be given a release date of my funds. Its been over 2 months that the funds should have been released and nothing has happened. I need answers this is my hardworking money that you guys just dont want to release. There isnt even a valid reason from your end as to why my funds are still being held.

I have contacted customer support numerous times and get absolutely no help. I have scheduled call backs from risk and security multiple times and have never received anything like an email, message, phone call. Nothing at all. Im frustrated with this. I need my funds rectified to the sum its supposed to be and i need them released already. This is outrageous what you do to customers.

Regards,

***************************
Business Response
Date: 12/28/2022
**********************,
As previously explained, the chargebacks removed from the reserve were in the amounts of $2851.40, $1605.90 and $333.90. The August statement provided shows the amount of $2851.40 was returned unpaid by the bank. The September and October statements provided does not show any debits from the account for chargebacks. As previously stated, chargeback reversals of $1605.90 and $33.90 were added to the reserve balance and not deposited to the bank account therefore you will not see those deposits on bank statements. If you need assistance with reading or understanding your bank statement please reach out to your bank.
The funds held in reserve are being released to the bank account on file. Please allow 3-5 business to see the deposit.

Thank You,
Fiserv
Customer Answer
Date: 12/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not need help understanding. It is very clear on the statements. 8/29 $2,302.96 and $2,851.40 was removed from the account. 8/30 $2,851.40 was returned. 9/06 ***** was removed and 9/15 ****** was removed. The transactions processed through our POS system from the moment our account was placed on hold without notice to us was August 27th and we had 7 Transactions in total that those funds were supposed to be held in the reserve is a total of $9,611.48 plus the funds that were sent to the reserve and not deposited into our account. which is well over $10,000, $11,216.48 and subtracting the $2,851.40 that was returned to us on 8/30 the sum that should be returned to me is $8,315.08 because all other chargeback funds were removed and never deposited back and that is also subtracting the$50 collection fee you claim.

I was previously told by you guys through here as well last time that my funds would be released 3-5 business days and its been well over a month since then.

Regards,

***************************
Business Response
Date: 01/30/2023
Mr. *********,
Please see the attached spreadsheet which breaksdown the reserve to help you better understand how we came to the amount released.
We acknowledge that $2302.96 was removed from your bank account, this amount was not debited from the reserve.
$2851.40 was not paid from your bank account as you see the debit and then again the deposit. It was returned from your bank as unpaid resulting in $2851.40 being debited from the reserve amount.
We acknowledge $2809.00 was removed from your bank account along with $333.90 on ****, these were not removed from the reserve.
The original chargeback of $333.90 was found in your favor and that amount returned to you which was added to the reserve. However, the bank/cardholder came back a second time to dispute, $333.90 was then deducted from the reserve. As that chargeback was not found in your favor, the funds were not returned. Please see attached chargeback paperwork for the dispute.
Our collection fee of $50 was returned to you and added back to the reserve. Chargeback fees were deducted in the amount of $75.00
There are no further funds being held or owed to you on this account.
Initial Complaint
Date:11/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was customer of ********************** for over 8 years and I had to close the account on 2019, returned the equipment they gave me and sent the cancelation letter, however they have been charging me $96.34 every month after the cancellation request in 2019. I have tried to get in touch with them but i haven't received any answer, I contacted my bank to get help but they weren't able to contact them and the account seems to be still active.
Business Response
Date: 11/14/2022
Ms. *****,
Thank you for reaching out with the stated concerns. We are unable to locate an account with the information provided. We would need your merchant number, business name and business address. If you can provide a copy of the confirmation letter that would also be helpful in locating the account and researching.

Thank You,
Fiserv
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My credit card processer is holding my funds because they think it is fraud. i gave them the info they asked for to resolve the issue but they haven't got back to me . The company is First Data (fiserv). i processed two large transactions on Sept 1/2022 for a catering bill for $39619.11 and $42671.43. these were the totals for weeks of catering for a rugby tournament in town. i was talking to one of the representatives named ******************* (ex *******) he asked for some more info like bank statements, so i sent him some. How long can they hold my Money? I have bills to pay to thanks for listening!*************************
Business Response
Date: 11/14/2022
******************,
Thank you for reaching out with the stated concerns. We apologize for the lack of communication. The paperwork you submitted was received and reviewed, we are unable to release funds at this time. The funds will remain on hold for another 120 days to cover our risk for any potential disputes as the banking is not supportive of the large sales.
Thank You,
Fiserv
Customer Answer
Date: 11/15/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. See they are holding my money for almost six months i believe there should be compensation for this. Interest in the rate that they charge on **** cards ...i have have to pay overdraft charges because of their holding of my funds.

Regards,

*************************
Initial Complaint
Date:11/09/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were in business with FirstData/CardConnect for a long time. They had a breach in their security system at the beginning of the year and our account was compromised. Unknowingly, for several weeks in March 2022, the individual was using our business account to charge stolen credit cards. FirstData/CardConnect authorized via an ONLINE PORTAL the removal of our bank account with BofA to an account set up by the individual with ***** Fargo. In this portal I was able to recover the fake check, fake bank statement and fake invoice that was approved by FirstData for the bank account transfer. Our business is located in East ******* and the charges on the bank statement are all in towns almost 6 hours away from us. Additionally, our business has only ever dealt with high end restaurants and hotels, not the kind of establishments reflected on the ***** Fargo statement. We never received interaction from a human in regards to these changes or the charges that were suddenly being made from our business account. Even prior to them closing our account we received very little human interaction, all done through email or letters sent to us in the mail. Since then, we have been dealing with ***************************** specifically, at Fiserv, telling us that CardConnect is claiming this isn't a fraud issue when it obviously is. They want to deflect the blame for their mess up and lack of security and are trying to corner us into paying $57k+. They are harassing us for money we do not have and we were never involved with. I have been told multiple times now by ***** that they would be transferring this to their "legal department" meanwhile she is still harassing me and my family with phone calls. Upon speaking with ***** Fargo, we were informed that the bank account being used still exists in their system and is under two individuals names, we are going to be working with our local police department to investigate the bank account.
Business Response
Date: 12/28/2022
We attempted to contact the merchant for resolution however we received the following message:
"Please cease and desist all calls and contact with me, immediately."
As such, we are unable to discuss to assist with resolution.
Customer Answer
Date: 12/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have followed back up with the business for discussion. They asked me to provide further information which I have sent over.
Regards,

***********************
Business Response
Date: 01/18/2023
**************,
Thank you for your patience while we worked to research and resolve.
We understand this issue was caused by a fraudulent update to your bank account. The collections balance due to this fraud has been waived. You will not be held responsible for the debt as a result of the fraud.
Please do not hesitate to contact us should you have any further questions or concerns.

Thank You,
Fiserv

Customer Answer
Date: 01/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:11/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You cannot access your information by the app or website. Then I called and I did not know the amount of one of purchases so they had me as a fraud and blocked me from calling them and was not able to access my money. Very horrible customer service!!!
Business Response
Date: 11/10/2022
******************,
Thank you for reaching out with the stated concerns which appear to be related to a Money Network card.
There was a hold on the account due to fraud concerns however that hold was removed on 11/9/22. The card currently has a balance available to you of $7885.47, which you can access by using your Money Network card. Although there was a hold on the card, there was no block put on calls to our customer service area to prevent you from calling or blocking you from using the website to access your account.
As the hold has been released, we believe the issue has been resolved however, do not hesitate to contact us should you have any further questions.
Thank You,
Fiserv
Initial Complaint
Date:11/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First Date Reporting Services LLC po box **** ********** ** 21741**** has reported to the Federal IRS a 1099K for under my name showing income. So far as I know I have never done business with them and frankly have no idea who they are or where they are getting their information. The has resulted in flags on my IRS filings for 2020. This would be fraud considering I never received anything from them or anyone else in the amount they are claiming.
Business Response
Date: 11/10/2022
********************,
Thank you for reaching out regarding the stated concerns. It appears the *** received a 1099K under your name which would happen if you had a merchant account with us. If you had business that accepted credit card payments with our company as a processor then you would have received a 1099K for the sales processed.
We would need to research to see what was sent to them under your name. Please provide a copy of the letter received from the *** and a copy of the 1099K they received under your name. If you did not receive a copy of the 1099K, you can contact the *** to request it. Once we have the paperwork we can research to determine what happened that generated the 1099K.
You can respond to this BBB case with the paperwork or email us directly at ********************** Reference your BBB case number 18375108.

Thank You,
Fiserv
Customer Answer
Date: 11/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*****************************
Initial Complaint
Date:11/07/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I spoke with a woman I believe her name was "***" about suspicions transactions occurring on my debit card associated with Metro FCU. Compromised financial information is delicate situation in which involves financial security of you and your family. I was rushed through the entire process very quickly and was repeatedly interrupted and pushed off the phone. This is not the way a customer should be treated or serviced when they seek a clear detailed solution in which each step involves clear communication for both the customer and employee in order to have the best experience. I was rushed off the phone confused and worried about whether or not my ONLY BANK ACCOUNT was serviced correctly. I'm sure any other person in a committed relationship can understand the pressure and worry when you buy something for your soon to be Fianc` on her birthday and have to call her on the phone and tell her most of her gifts are in question because someone could not take the time to do their job properly and listen to all the details before making a half assed decision on a bank account. Luckily I was able to call ******************** FCU on F street. She was able to take the time to listen to details and guide me through all the steps to make sure proper action was taken AFTER all the details were discussed. I want to thank ******* for her patience and tact in dealing with my issue. She was an outstanding agent and would be a great example to refer to if you needed any advice in a situation like this. I do not want any further contact or service form First Data as I will never again trust them with handling my Finances, and will never recommend them to anyone in the future. I'm just glad I learned to never use First Data before I decided buy the engagement ring for my lovely woman in a few years.
Business Response
Date: 11/09/2022
****************,
Thank you for reaching out to us regarding the stated concerns. We apologize for the experience you had and that the agent was unable to provide the answers and assistance you needed. We appreciate the feedback and will ********* is passed to the correct management for review and agent coaching.
Good Luck to you and your fiance in your future.

Thank You,
Fiserv
Customer Answer
Date: 11/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************

I also appreciate the company taking responsibility for their actions in a light that they can improve their services to server their customers better. Thank you for using this complaint as a constructive reference to improve upon the mistakes made as I want to give everyone the opportunity to make themselves better as a person or group. Thank you for the kind words Fiserv, I wish you well in the future!
Initial Complaint
Date:11/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am following up on Complaint ID #******** *********** promised to pay the refund, and the ticket was closed.I did not receive the promised payment.The representative who promised the refund did not respond to my messages.Please see the attached conversation.I want to get the promised refund.
Business Response
Date: 11/09/2022
Mr. **********,
You were refunded $258.00 on September 26, 2022. Please see your attached September statement which reflects the refund.
We believe this has been resolved however please do not hesitate to contact us should you have any further questions or concerns.

Thank You,
Fiserv
Customer Answer
Date: 11/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************

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