Business Profile

Credit Card Equipment

First Data

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

589 total complaints in the last 3 years.
209 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/03/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged on my business account, without email notice $525. For clover pos device equipment returned on Sept 15, 49 days later, in excellent condition. I took photos to prove such. This amount for restocking fee is exacerbated because there are no limits put in place for such fees. If equipment is dented and damaged I would not be filing this complaint to return my $525. And in addition First Data owes me $100 for over charging me on my lease that had already been returned, I have never received and have called 3 times to receive. I want a refund asap because this is ridiculous to do to your loyal customer. ???????
Business Response
Date: 11/04/2022
I was told you are on my case. When I filed the complaint I was not aware till 7 hours later that the company whom accused first data of giving me that outrageous charge was not telling me the facts. Even on a 3 way with Clover & first data, clover employee kept insisting to first data employee that they are the ones who charged me a Restocking Fee for my returned on time POS devices.
She stated No we have closed her account completely. Nothing is owed.
It took 7 hours talking to 9 different people at CLOVER merchant service **** and 2 at first data.
Hours on hold, I have videos and screenshots while I used 3 different phones calling Clover merchant services repeatedly for being put on hold over 1 hour per phone at same time, just to get to a Account specialist, which never happen. 9th clover person was a Supervisor who satiated oh we charged you this to reprogram your returned devices. If it was $125 I would have been OK with that. But $525 and no one could tell me for what after 7 hours is ridiculous, made up fee, no warning fee, out of blue fee and contract ended 3 months ago. This Exorbitant fee was done by Clover Merchant Services, NOT First Data who they insisted charged it for 6 hours out of my day. how do I edit or rectify my mistake here?
Business Response
Date: 11/14/2022
Thank you for bringing the stated concerns to our attention. Upon working with the appropriate Teams, our records show the restocking fee of $525.00 was deposited to the *** on file on 11/10/22 and the leasing fee of $100.60 has been deposited. We show the equipment was returned right before the billing cycle and your account was charged. We trust that we have addressed all your concerns but nevertheless, if you have any questions, we recommend that you reach out to **************** at **************.
Initial Complaint
Date:11/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has violated my rights as a card holder they have illegally set a limit on my card without my authorization or without me signing any form of contract to put a set limit on my prepaid card I am calling for actions and regards of this malicious heinous act betrayed by this Corporation there is too many court companies out there breaking regulations and breaking the law
Business Response
Date: 11/09/2022
Thank you for bringing your concerns to our attention. Please note that the Money Network Terms & Conditions along with the Fee Schedule were provided to you when you originally received your packet in the mail. We ask that you refer to the section of Balance and Transaction Limits along with the Fee Schedule that outlines the limits. Please note this would be beneficial for you to become familiar with the Terms & Conditions of your payroll card. We have enclosed for your records. We trust that we have addressed all your concerns but nevertheless, if you have further questions, we recommend that you reach out to Money Network **************** at **************.
Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Legal name: Oxford autos llc Merchant ID: ************ My funds of $4000 where held since February I got a letter from the first data risk management department that funds will be released in 5/20/2022, I didnt get any funds yet and it been more than 180 days.I tried to email and call but no answer
Business Response
Date: 11/18/2022
Thank you for bringing the stated concerns to our attention. We understand that **** of America Executive Response Team has been in contact with the Merchant to discuss. Risk has agreed to release the funds but due to the *** on file not being active, a check will need to be issued. **** of America ERT has been communicating with the appropriate Teams to issue the check and keeping the Merchant apprised.
Initial Complaint
Date:11/01/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initiated services with this company July 28th 2022. The representative that called me to push their service on me assured me that they would be paying off my current leasing company and I wouldnt have any issues. 3 months later Im still getting charged by both companies. Ive reach out to first data numerous times by email, phone calls, and they havent even bothered to respond to me. I tried reaching out multiple times in house to resolve this matter as I will not be paying two different companies for the same service because of their lack of communication and professionalism. Im not ok with predatory sales and over promising just to make the sale and not being able to come through with it. I do not appreciate their lack of communication and sense of urgency. I work really hard for my money and I will not be throwing it away with this company. Now I want to cancel my service and this company doesnt bother to return my calls, emails, voicemails.
Business Response
Date: 11/01/2022
Thank you for contacting us with the stated concerns. Unfortunately, we are unable to locate a merchant account with the information provided. Please provide your merchant number and/or lease number so we may access the correct account and assist.
Initial Complaint
Date:10/31/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spoken to Ney twice and another individual. I did exactly what I was told, and explained why there was a difference from what I had initially charged, when I sent in the proof from my end with my terms and conditions clearly stating how we operated. I have since had several detailed text messages with the client in question, ***************************. *** is stating now, that ***** has up to 4 times he can continue to dispute this. ***** is stating he is suing the customer for non ********************** and has closed this particular dispute. His bank is telling him it is closed and Merchant Services told him it was resolved. I spoke to a woman about 4 weeks after that ALSO told me it was closed and my money had been given back to me about a week or two before the call. I got on my online banking and confirmed this before letting her go. Then I get another letter for the same dispute. This is inaccurate. ***** and I are both in agreement on this and for whatever reason, your customer service individuals continue to misadvise me and it's very frustrating. I am entertaining hiring a lawyer if we can't get this cleared up and get me some actually accurate information.
Business Response
Date: 11/09/2022
**************,
Thank you for contacting us with the stated concerns. The chargeback case has been closed and resolved in favor of the cardholder, funds have been returned to your cardholder.
The original chargeback was sent to you with a response due date of 8/13/22. We received your response, the chargeback was resolved and you received the funds. However, the cardholder continued the dispute and the information request was sent to you with a due date of 9/25/22. We received no response from you by 9/25/22 and the case was resolved in the cardholders favor and they were refunded. The case is closed and considered resolved due to no response.
There is no further recourse through merchant services and you need to pursue outside options to obtain payment from your client.
Please do not hesitate to contact us should you have any further questions or concerns.

Thank You, ******
Customer Answer
Date: 11/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have contacted the cardholder and he is telling me he DID NOT initiate a second chargeback. I ALSO spoke with your CSR and instructed them I had already submitted the information and nothing had changed and he told me that was sufficient and that I did not have to submit it again. Please pull the recording conversations for verification and proceed with the corrected path as soon as possible. This has not been ethical, moral and it has not be just.
[Please type your response here.]

Regards,

***********************
Business Response
Date: 11/29/2022
**************,
Chargebacks are initiated by the cardholder or issuing bank, Fiserv has no control over chargebacks received. A response is required to all chargebacks, the paperwork sent to you provides a due date and instructions to respond.
Unfortunately, the chargeback was lost due to no response and there is no recourse through the card brands. If the cardholder is accepting the charge then you would need to work with him for payment as the funds would have been returned to his card.
Please do not hesitate to reach out should you have any further questions.

Thank You, Fiserv

Customer Answer
Date: 12/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used clover, which is first data,I take credit card payments through work. I needed a new card reader, it isn't working and after spending 1 hour Thursday on the phone with them being transferred, the last person basically said to bad, the new reader is almost $200.00, I ask to speak to supervisor and she said she would call, haven't heard anything from them
Business Response
Date: 10/25/2022
**************,
Thank you for reaching out with the stated concerns.
We have attempted to contact you multiple times to discuss the equipment issue but have been unsuccessful. A replacement reader is being sent to you at the address on file of ******************************************************************************************************. Our records indicate that the reader is still under warrantee. We apologize if you were advised differently when you called for a replacement.
Please do not hesitate to contact us should you have any further questions.
Thank You,
Fiserv
Customer Answer
Date: 10/26/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I read their response, and I have had a few messages from them, I can't call them back when I'm working because the last time I talked to them it was almost an hour. I don't want a replacement I just wanted to return the item I have from them and not be charged $200
00, they said they won't do that.
Thank you

Regards,

*****************
Business Response
Date: 10/27/2022
**************,
Your original complaint states that a new card reader was needed as the current one isn't working. We sent one overnight which should be arriving today, 10/27. There is no charge for a replacement as yours is under warrantee, we apologize if you were told differently, the $200 fee would not apply. The reader that you have was purchased so there was no need for it to be returned to us.

Please do not hesitate to contact us should you have any further issues or complaints.

Thank You,
Fiserv
Customer Answer
Date: 10/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I hope your receiving my emails. I want to return the new card reader back to them, after the customer service I received, then reading the reviews on them I want to stop doing business with them. I haven't opened the new package yet and will return to sender, but I don't want to have a charge for this.

Regards,

*****************
Business Response
Date: 11/01/2022
**************,
Without knowing who you are sending emails too, we are unable to confirm if received.
The merchant account has been closed per your request. As stated previously there was no charge for the replacement equipment as yours was still under warranty.
While we believe this resolves your complaint please do not hesitate to contact us should you have any further questions.
Thank You,
Fiserv
Customer Answer
Date: 11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke with clover this morning explaining that I didn't want the card reader, I was just going to put the card numbers I'm manually, it all sounded like that's what was going to happen and I wouldn't ne charged *** I get an email saying they are closing my account not sure I understand this I still was planning on using them just not the reader. I'm working tomorrow and will be taking credit card payments not sure how that's going to happen. I don't understand how this turned into such a problem. Their customer service is awful
*** kreft

Regards,

*****************
Business Response
Date: 11/02/2022
**************,
We apologize for the misunderstanding of your previous statement that you no longer wanted to do business with Clover. We see the account was reinstated and Clover support advised that if you have any problems with the device to please call them directly. The clover-go card reader is not a piece we accept back. We did send the new one at no cost to you, you may use it. But again the original piece can not be returned for a refund .
While we believe this resolves your complaint please do not hesitate to contact us should you have any further questions.
Thank You,
Fiserv
Customer Answer
Date: 11/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm not sure if you received the email I sent a few days ago, I was ok with how after they deactivated my account and then got it back on,which it wasn't suppose to be deactivated in the 1st place, they told me I wouldn't be charged $200.00, well I checked my account and was charged, $200.00, I'm not sure what goes on with this company, but I want my $200.00 back, that's alot of money to me.
Regards,

*****************
Business Response
Date: 11/10/2022
**************,
We apologize for the billing. The replacement was to be no charge. A refund has been processed and you should see the deposit in 3-5 business days, keeping in mind that 11/11 is a holiday and then the weekend.

Please do not hesitate to contact us should you have any further issues or complaints.
Customer Answer
Date: 11/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm not sure if you have seen my last email clover assured me I wouldn't be charged $200.00 for the card reader I was wanting to return to them,but as of Monday I was charged the, $200.00 this is alot of money to me,especially for nothing, I'm not sure about this business.
Thank you
*** kreft

Regards,

*****************
Business Response
Date: 11/14/2022
**************,
Per our previous response we have issued a refund for the $200.00 billing. We realized you were told there would be no charge and we apologize that you were incorrectly billed.
We believe this has resolved the issue however, please advise how else we can assist or what else you are looking to have resolved.

Thank You,
Fiserv
Customer Answer
Date: 11/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will wait and see if I get the money back before I say I'm satisfied with this
Thank you
*** kreft

Regards,

*****************
Business Response
Date: 11/18/2022
The refund was transferred to the bank account on file 11/10/22. Please verify and let us know if refund has not been received.

Thank You,
Fiserv
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About 5 years ago, we decided to set up our business with the ability to use a card reader. We contacted our bank and they suggested we go with First Data Merchant Services LLC because they did not offer the service. We took their advice and signed up to receive their card reader equipment. We used the equipment for the first year and no longer after that. We decided to return the equipment since we no longer used it.So first, I tried calling and calling the company and could never get them to answer. I contacted our bank to get a phone number since the monthly service payment was coming directly from our account. The number they gave me didn't work either.After about a year, we got a letter from them saying that we could buy out our contract (or something like that) or return the equipment. I returned the equipment them, and, unfortunately, I lost the post office receipt with the tracking number. That was about three years ago. All of this time, they are receiving a payment that comes directly from our bank for roughly $10.75 a month. The bank cannot cancel the payment because it is a contract between us and First Data.I got another phone number and have called about five times to cancel this. My last conversation consisted of my telling the person on the other end that I sent the equipment back a few years ago and he kept saying they do not have record of my sending it back. I said "I get it, you don't have record of it, but I also don't have the equipment to send again so how do we solve this?" He replied that he would check into it and get back to me through the mail. The only letter that I have received from them is that they are going to charge me an additional $10.20 for the 2021 tax year.I feel like I have tried everything to resolve this and am just stuck paying a monthly fee of $10.75 for the rest of my life. I've already paid about $400 for equipment I do not have in my possession. Can I please have some help in resolving this issue? Thank you!
Business Response
Date: 10/24/2022
********************,
Thank you for contacting us with the stated concerns. We apologize for any frustration caused when trying to cancel your merchant account and/or lease. We are unable to locate your account with the information provided. Please include your merchant and/or lease number, doing business as name and business address. Once we can locate your account would be happy to assist with resolution.

Thank You,
Fiserv
Customer Answer
Date: 10/25/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business responded that it needed additional information. I am not sure where to submit that so I will add it here.
The Merchant Number is 39300982488081.
The Lease Number is ***************.
Business name is Rock Lake Landscapre or **************************
Address is ***************************************************** 56501.

I did try to contact the business and it was saying that the merchant number was not on file so I am not sure if they deleted the account or not.

Regards,

*************************
Business Response
Date: 11/01/2022
******************,
Thank you for providing the additional information. We have closed the lease and no further payments will be debited.
We appreciate you patience while we worked to resolve your concerns. Please do not hesitate to reach out to us should you have any further questions or concerns.

Thank You,
Fiserv
Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Representative with First Data/Clover gave me information about switching to their credit card processing. He promised me that the monthly fees would only be $10/month and then interchange plus on transactions. I specifically asked if there were going to be any other hidden fees and he replied no. He sold me on a portable machine that cost $800 and something. I asked if their POS system was similar to square and he said yes. I also asked him if I could process online transactions through my website and he said yes we could. I specifically asked again about added fees and nothing. After receiving the machine I found out it doesn't even have a POS system on it and you have to pay an extra $10/month to get POS software, I stupidly did this because without it the machine would be worthless to me and then I found out there's even more monthly fees if you want any features that will make it work for my business at all so I was lied to about the fees and the functionality of the **** It would cost me at least $30/month to get something that would work like I was promised it would. I tried to get integrated into my website and then find out it's an additional $30/month to do this. I was lied to again and the agent had told me there were no other fees other than the $10/month which broke down to $5/month warranty and $5/month admin. So now I'm trying to cancel everything because of the lies and return the machine and they want $500 cancelation fee. If I had just changed my mind sure, it would be my fault but I feel I shouldn't pay this fee due to being lied to on the functionality of the service and equipment. I've spent countless hours with their customer service and if they just refund me all the charges from the beginning I'll resolve this complaint. If not then I'll take to small claims court and add in charges for my time spent trying to deal with this.
Business Response
Date: 11/08/2022
********************,
Thank you for reaching out to us with the stated concerns. We have been trying unsuccessfully to reach you by phone and email with no response. Our understanding is that we have spoken several times to you in the past regarding your concerns and have offered proposals to assist.
You are able to integrate the clover account to the website.
Please reach out to ******************************* at ************ or *************************** to discuss resolution.

Thank You
Customer Answer
Date: 11/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Even if I was able to integrate into the website it still doesn't change the fact I was lied to about the fees for a functioning *** system and the fact paying for the *** system still is a vastly inferior system unless you pay more money. It's more money for everything and that wasn't declared up front. Also I have cancelled my service and Clover is still taking money out of my account. Even though on the phone they confirmed my cancellation I still got money taken out. I don't wanna deal with a company that lies anymore.

Regards,

***************************
Business Response
Date: 11/09/2022
Please reach out to ******************************* at ************ or *************************** to discuss resolution.
Initial Complaint
Date:10/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have had a MID with First Data since Sept ****. A 2nd MID was added in 2012. A letter was sent to First Data in March to cancel services. (PO BOX ****, ********** **). They state they did not receive the letter. The MID added in 2012 was canceled 9-7-22 due to inactivity. Not cancelation request. The MID opened in **** (Ending in ****) has not been canceled and also has had no activity. We began receiving collections letters July 29, 2022 on the **** MID. I called and explained all of this information. I was told to call *********** to cancel service because collections is only to obtain payments. The fees sent to collections began when the bank account officially closed mid June 2022 and First Data couldn't withdrawn transactions fees. This was told to me via collections. First Data couldn't find our account ending in **** until 2 weeks ago. I was told no MID existed with those numbers. I was told I must be Blu pay, card connect or some other offshoot of the company. None of this was correct. I was told I had to cancel with my sales rep but I do not have one. He hasn't worked for the company in years and left in a corporate position.I finally got Marciella on the phone last friday (*****) and she told me I have to fax a form to cancel and she would email the form and it would take 24hrs *** to receive. I still have not received the form a week later. I am willing to pay and have stated that, BUT if I pay, they will continue to bill a fee monthly because we can't get the service cancelled. This was told to me by collections. They have honestly been most helpful.So ends up our MID is a ******* account that not everyone knows how to find is what I was informed. I am glad now weeks later customer service can locate the account, but this doesn't negate the fact I cannot get it closed and am being told incorrect information.
Business Response
Date: 10/24/2022
****************,
Thank you for contacting us with the stated concerns. We need additional information to locate your merchant account so that it may be closed. Please provide your merchant number, doing business as name, and business address. It would also be helpful if you could provide a copy of the collection letter received.

Thank You,
Fiserv
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with Clover for merchant processing on September 20th, 2022. The sales agent was very aggressive, but he was helpful and expedited everything very quickly. We paid the initial fee and signed a contract stating "No cancellation fee". I was also mailed a free Clover payment machine that was included with the contract. We never actually ended up using Clover for any payments before realizing that we need to use another company that was already set up with our database in *****************. On October 5th I called Clover to cancel our services. I was told by **************** that a representative from the cancellations department would call me in 2-4 business days. I called again on October 13th and was told they would have someone from cancellations contact me. I called a third time on October 17th and they told me the same thing. I called again today, the fourth time - October 21st and was told they would send an email to cancellation services and have someone call me. I asked to speak to a manager or someone who can help me and each time they told me that was not possible. I have had to put a stop payment on my bank account because on October 18th they proceeded to charge us for a monthly fee when meanwhile I have been trying to cancel with them for over a month. This company is extremely sketchy. The sales department is easy to reach and gets you signed up fast but if you need to cancel they never call you back and basically make it impossible to cancel your account. I would like them to get in touch with me to cancel my account immediately and refund the $22.40 that was charged to me on October 18th, 2022. Thank you
Business Response
Date: 11/01/2022
Ms. *******,
We are unable to locate an account for you with the information provided. Please provide your merchant number, doing business as name and business address.

Thank You
Customer Answer
Date: 11/01/2022
Hi, Here is the information, as requested by the BBB.

Business Number: 836956623RT0001

Business Name: Red Seal Drainage & Plumbing Inc.

Address: ****************************************************************** 2W2
Business Response
Date: 11/17/2022
Thank you for the additional information.
We were able to reach out and make contact with Ms. Kosanin. Per requested the account has been closed.

Thank You,
Fiserv

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